CallRail Features & Capabilities

CallRail

VoIP.ms

Nextiva

CallRail helps 200,000+ businesses turn more leads into better customers. Our software delivers real-time insights that help our customers market with confidence.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Archiving & Retention

Automatic Call Distribution

Call Center Management

Call Disposition

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tagging

Call Tracking

Call Tracking Metrics

Call Transcription

Call Transfer

Caller ID

Campaign Analytics

Chat/Messaging

Computer Telephony Integration

Conversion Tracking

Customizable Fields

Customizable Reports

Data Import/Export

Event Triggered Actions

File Transfer

Inbound Call Center

Interaction Tracking

Keyword Tracking

Lead Capture

Lead Distribution

Lead Management

Lead Qualification

Lead Segmentation

Live Chat

Monitoring

Multi-Campaign

Multi-Channel Communication

On-Demand Recording

Performance Metrics

Predictive Analytics

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Recording

Reporting & Statistics

ROI Tracking

Source Tracking

Tagging

Third-Party Integrations

Voice Mail

VoIP Connection

Web Forms

Workflow Management

CallTrackingMetrics

Dialpad

Aircall

JustCall

RingEX

Twilio

Five9

For the most part things are going well so far.

Awesome call system!

Great call and form submission tracking software. It has a lot of integrations and always adding new ones. Support is responsive to inquires, which is another plus.

Great Call Tracking Software

Not good. We are leaving CallRail to go to another call tracking service.

CallRail Not Intuitive or Feature Friendly  

Great service. Tracked incoming calls through the phone numbers and area codes I chose with reliable reported and great call quality. Perfect for wanting to track specific marketing efforts or even for agencies working with multiple clients. Plan on using well into the future.

Best call tracking phone number provider

CallRail is Simple To Implement...With some Support

An Easy Solution for Tracking Calls

Powerful Call Tracking/Management

Call Tracking for a Modern Business

I have had a good experience with CallRail as our lead management system and would recommend to others.

CallRail Review

We really value CallRail for all that it has enabled us to do with our company numbers. It allows us to gain valuable insights every day and the options seem to keep expanding, which is great. Check it out if you need a high-level call and number management system. It's perfect for companies looking to understand their data and grow.

Ultra-Powerful Call Tracking & Management

Most helpful for Digital team to track calls and check the quality of calls to determine the scope the lead. Fantastic to track the performance of the campaigns.

Amazing tool to check the quality of calls by checking recording and monitor the calls

CallRail has been a lifesaver for proper attribution of phone calls, leads, and sales. We have used it on our own website and for many of our clients. This has allowed us to move from "I feel like the phones are ringing more" to "You received X number of leads and X number of sales from this channel this month." With this information, we've been able to improve our targeting and improve ROI.

A must for proper attribution

We're pretty new to CallRail, so time will tell how useful it is and if we decide to keep it. The level of support we get may be an important factor.

Lightweight call recording and tracking for marketing/QA

Using call tracking through CallRail was a great way to keep our clients informed as well as see the direct results of tests and changes we made on client websites. 

I used CallRail to track a number of SEO campaigns.

Amazing Customer Service

Call tracking as the name says. Breaks calls down by user, source, date etc. its great. 

Easy way to Spot Check Customer Service Reps

CallRail is a great tool to use for recording and forwarding calls. There are a lot of options, but I've had good results thus far

CallRail- a great way to funnel calls 

improving marketing attribution to google ads and google my business. also improving the sales process

Great software, affordable, easy to use and customize

CallRail is awesome.

Thank you so much for this valuable feedback! We'd actually love to speak to you more about some of the feature requests you mentioned. If you're willing to chat with someone on our team about your use cases for these, please send me an email at reviews@callrail.com. Hope to hear from you soon.

- Kate

Allow sus to measure conversions for phone calls from our online marketing efforts. Without call tracking, we could not attribute where our phone calls were coming fro and measure ROI of our online spend.

Easy to Set Up Call Tracking for your Website

Most of our clients who use CallRail are very happy with the results. Not only can they see how many calls are coming in and where they're coming from, but they can also record the calls. 

Perfect for Call Tracking

Call Tracking Made Easy

Hi Samantha,

Thanks so much for sharing your feedback! I'm happy to share that as of today our HubSpot integration has been revamped! We'd love to hear if this update solves your issues and improves functionality for you. 

You can learn more about it here: https://www.callrail.com/blog/callrail-hubspot-integration/ Please feel free to reach out to us via reviews@callrail.com.

Thanks,

Kate

User friendly, competitive costs, rarely ever fails.

General use

This is the best app for any company that has to deal with call taking. Trust me you wouldn't regret it . 

Drop All other APPS and Use CallRail 

I'm writing to express my sheer disappointment and frustration with CallRail's services and customer support. Recently, I was stunned to discover that my account had been switched to annual billing, leading to an unwelcome and substantial charge of over $1,600.What makes this situation egregious is that I never authorized the switch from monthly to annual billing. The fact that such a significant change in billing was made without my explicit consent is not only unethical but also suggests a lack of regard for customer preferences and authorization.Upon contacting CallRail to address this issue, their response was beyond disheartening. The refusal to issue a refund for a service that I did not sign up for is unacceptable. This move from CallRail feels less like a misunderstanding and more like a blatant ripoff. The action taken by their representative on my account was done without my approval, and their subsequent denial of responsibility is both infuriating and disappointing.I feel obligated to take this matter further, including filing complaints with the Better Business Bureau and relevant consumer protection agencies. Others should be warned: what I experienced with CallRail goes beyond poor customer service; it's misleading, unprofessional, and completely unacceptable. Please be very cautious with their billing practices and their account management.

Rip OFF

CallRail screenshot: The activity dashboard displays all the calls made, with sources, tags, lead status and more.

CallRail screenshot: Easy to use attribution tools let you see which sources are driving the most calls so you can effectively re-allocate marketing dollars to your top performing channels.

CallRail screenshot: CallRail boasts 20+ native integrations and a host of 3rd party integrations as well.

CallRail screenshot: CallScribe automatically transcribes calls into text so you can easily search for keywords that matter to your business.

CallRail Features

Features Summary

Screenshots

Contenders comparison

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Reviewers who mentioned features said: