Most popular features of all Communications apps
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
25 reviewers had the following to say about CallRail's features:
Callrail is a great solution for generating tracking number to be use both in a online setting or offline marketing. They are very reasonable with their pricing structure. It is simple and fast to set-up.
Pros
Easy to set-up and create tracking numbers. The dashboard has some great features to see your call stats.
Cons
Can not export visually appealing reports with graphs etc.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
In my real estate business, handling and routing calls, tracking marketing campaigns, and having access to killer tools is imperative to keeping an edge on the competition.
Pros
The lines, the minutes, the tools, the mobile app, the analytics.
Cons
The lack of a text component on the mobile app. Also, I would really like to be able to return a call from the call list using a different CallRail number than the one the customer called on.
Rating breakdown
Likelihood to recommend
Recommendations to others considering CallRail
Buy it. Use it. Propel your business to the next level. I recommend it to my associates. I wish I had another CallRail shirt. My wife stole mine.
Allow sus to measure conversions for phone calls from our online marketing efforts.
Pros
Make sit easy to establish an ROI for your paid or organic traffic.
Cons
Basic information is there bot not very customizable reporting.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
I use Call Rail daily for incoming calls, and outgoing prospecting calls.
CallRail saves us a lot of time by presenting the data in Google Analytics where all of our other KPIs are housed.
Pros
The main reason we switched from another call tracking software is because of the fact that CallRail integrates directly with Google Analytics. I love that we are able to set up phone calls as a goal right in GA.
Cons
I wish that you could choose the timeframe in which two calls from the same number is deemed a unique call or not.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
It solves Google Analytics, marketing solution and hit targets within the timeline
Pros
With Callrail, we can easily keep track which campaign, marketing, promotion, or keywords that works well with your clients because it gives analytics on how many phone calls or conversion made giving you an insight on which has a greater positive impact to your business .
Cons
The call feature is not that reliable to produce a good connection if you are having a long conversation with clients.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Easy and everything you need to show ROI to clients
Pros
We also love the mobile app for us and clients
Cons
Form submissions are tracked but the reporting is less robust than call tracking.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Best call tracking software on the market.
Pros
Super easy setup for each number, local & 8XX, call attribution, campaign tracking, dynamic number insertion, keyword level, multi channel attribution, recording and listing with a click, analytics, call backs and so much more.
Cons
I'd say they sit about level with the market but have a cleaner user interface. The white label feature is only available in their Pro option while their competitors offer it at the entry level option.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Check it out if you need a high-level call and number management system.
Pros
It's very easy to set up individual silos and see statistics on calls, texts, unique callers, and so forth, but the options go pretty far beyond those basics.
Cons
We haven't experienced many negatives. The system works as it should without issue, for the most part. Sometimes the number of features and available options can be slightly overwhelming, but the layout is fairly intuitive.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
Love the easy to use UI, functionality, reporting and the quality of recordings. The new leadcenter is great, we do a lot of outbound calls.
Cons
None! It's a great software and let us perform our business very smoothly.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Pros
Being able to track phone calls from different verticals is a huge analytical advantage you can add to your marketing efforts.
Cons
The reporting isn't always the easiest to understand, setting up numbers is pretty easy, but making heads or tails from the different channels can be difficult if you don't set everything else up correctly.
Rating breakdown
Time used: 2+ years
Frequency of use: Monthly
Likelihood to recommend
Tracked incoming calls through the phone numbers and area codes I chose with reliable reported and great call quality.
Pros
Very happy I didn't try to use a side feature of other providers, it offers multiple numbers that can all be forwarded to different phone nubmers with simple reporting and analytics in every area code I needed.
Cons
That I can't use it the same way I would other virtual phone providers. If I want an office phone system, I'd be better off with others. It does exactly what I want it to, but no more. I'd like one company to handle all company virtual phone needs. This one has proven to be the best value for tracking marketing campaigns though, it is less expensive than other providers for this function.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Pros
A good call routing solution for a small company - has all the features of a complex system (call routing options, text to speech script capabilities, round robin calling, voicemail settings, etc.) and an easy to use interface for setting them up.
Cons
We worked with their support, and it appears it might have had something to do with our use of Google Voice for our agents' phone lines, but it was unclear.
Rating breakdown
Time used: 1-2 years
Frequency of use: Monthly
Likelihood to recommend
Pros
User interface, especially desktop is really good. Best call tracking software ive used
Cons
The mobile app is clunky and does not share same features as desktop
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
I am very happy with Call Rail, I started to guarantee my services to all my clients if my advertising din't work I will give your money back..Call Rail helped me increase my sales immediately ..
Pros
It's super easy to get any information from my mobile device..
Cons
I don't have any cons about this service..
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering CallRail
My clients are super happy about this service..
CallRail has been a lifesaver for proper attribution of phone calls, leads, and sales.
Pros
The reporting capabilities are nice - easily integrates with Google Analytics, Google Ads, and Google Data Studio.
Cons
I wish they would remove the minimum size of a number pool. We have some websites with very small traffic that don't need 4 phone numbers.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
This was a great way to track conversions through multiple channels, however, I would recommend sticking with Google Adwords and other methods of conversion tracking unless you actually want to listen to calls for QA purposes.
Pros
CallRail can be a great way to track phone calls through multiple marketing channels and actually monitor those phone calls for QA.
Cons
Many clients do not want their phone number to be different on different communication channels.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Occasionally
Likelihood to recommend
Tracking phone call ROI for clients.
Pros
I love that it integrates with Agency Analytics, that is where I first came to hear about it.
Cons
The documentation could use more images to walk users through how to setup different integrations.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
Great Reporting Simple to use Simple to set up additional services
Cons
none- this is a great product I am required to enter additional words, but i have yet to find any issues with the Call Rail Product
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
We are leaving CallRail to go to another call tracking service.
Pros
System uptime was good. The technical support individuals know their product and were very helpful.
Cons
Arbitrarily, CallRail starting revoking permission for various admin functions without notifying me or my Corporate offices.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
I personally prefer Call Tracking Metrics but if you're looking for a system to track calls then CallRaill will get the job done.
Pros
People seem to be more comfortable in the platform compared to Call Tracking Metrics (not really sure why) but it'll get the job done.
Cons
The breakdown of the data in the dashboard can be overwhelming and a lot of it is irrelevant.
Rating breakdown
Time used: 6-12 months
Frequency of use: Weekly
Likelihood to recommend
Pros
However, when I stumbled upon CallRail I fell in love with the ease of use, SEO-friendliness, and call data. The dynamic number insertion is so clutch!
Cons
The reporting takes a little time to get the hang of, but once you've got it down - it isn't too bad.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
CallRail is a great tool to use for recording and forwarding calls.
Pros
It's actually a fairly easy setup. I use it to set up numbers from basically any area code and then have those numbers forwarded to my cell.
Cons
If that gets cleaned up, then it will be the best option by far in call forwarding and recording.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
Our Callrail is connected with our database, so we can see the call log and recordings within our CRM.
Cons
Not ideal for mass outbound calling. We use Mojo Sells dialer for high volume cold calling.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
