This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

CallRail Pricing

Pricing overview

Value for money rating

4.5

/5

150

Price starts from

45

Per month

Per Feature

Pricing options
Free plan
Subscription
Free trial

Pricing details

Pricing begins at $45 per month, and includes 5 local phone numbers and 250 minutes. Every account includes session-level tracking, call recording, our top integrations, and unlimited clients & users.

What users say

Their service is great too, had a set up call / demo when on the free version before we even converted to a paid subscription. Easy to create call flows, get numbers all around 10 for ease of use.

KF

Kirsten F.

Not having a contract was also a plus and the pricing was very reasonable. It has integration with both Google Analytics and Google Adwords which makes attribution super easy too.

AR

Anonymous Reviewer

Popular contenders

Price starts from

8

/user

Per month

Pricing model

Free plan
Subscription
Free trial

Free trial

Available
Credit cardless trial

Price starts from

18.95

Per month

Pricing model

Free plan
Subscription
Free trial

Free trial

Available
Credit cardless trial

Price starts from

6

Per month

Pricing model

Free plan
Subscription
Free trial

Free trial

Available
Credit cardless trial

Price starts from

79.99

Per month

Pricing model

Free plan
Subscription
Free trial

Free trial

Available
Credit cardless trial

Price starts from

20

Per month

Pricing model

Free plan
Subscription
Free trial

Free trial

Available
Credit cardless trial

Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Easy to use and great data gained from all types of marketing campaigns.

Reviewed 4 years ago
Pros

Several years ago, call tracking used to be done by hardcoding the tracking number into your website and that is not ideal for SEO. However, when I stumbled upon CallRail I fell in love with the ease of use, SEO-friendliness, and call data. The dynamic number insertion is so clutch! I currently have over 100 websites using CallRail and it is crucial to proving the value of my marketing efforts.

Cons

The reporting takes a little time to get the hang of, but once you've got it down - it isn't too bad.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

CallRail is a perfect solution for agencies

Reviewed a year ago

CallRail software has been a great solution for our agency but in addition the people at CallRail have offered top notch support along the way.

Pros

From a marketing agency perspective, CallRail is a powerful solution for lead attribution for specific channels. The phone call and form submission data is critical to showing value to clients.

Cons

Easier solutions for adding multiple Keywords pools if needed and the ability to use as few as 2 phone numbers in a keyword pool for small clients would be ideal.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Ultra-Powerful Call Tracking & Management

Reviewed 4 years ago

We really value CallRail for all that it has enabled us to do with our company numbers. It allows us to gain valuable insights every day and the options seem to keep expanding, which is great. Check it out if you need a high-level call and number management system. It's perfect for companies looking to understand their data and grow.

Pros

CallRail is an immensely powerful platform from which to manage tracking numbers, get analytics about call volume and type, and so much more. It's actually hard to know where to begin in describing the positive elements because there are so many. We use the system to manage internal lines, as well as those for our clients, and we've greatly enjoyed our experience over the last couple of years. It's...

Cons

We haven't experienced many negatives. The system works as it should without issue, for the most part. Sometimes the number of features and available options can be slightly overwhelming, but the layout is fairly intuitive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Lightweight call recording and tracking for marketing/QA

Reviewed 3 years ago

We're pretty new to CallRail, so time will tell how useful it is and if we decide to keep it. The level of support we get may be an important factor.

Pros

CallRail was fairly to setup on our website. It was a simple code installation, punch in some parameters and we were off to the races recording phone calls. We don't record our normal phone calls, so this tool serves as a bit of QA for us as well as a way to track call volume and results from various mediums, like advertising channels (PPC, print, TV, website, etc...). When CallRail can identify the source, it will create a referral method, and you can go in and tag calls as well as assign dollar value to it for results (like a sale).

Cons

I gave up on getting hands-on assistance setting things up and just decided to stumble through it myself. While it turned out to be fairly easy, I wouldn't say it was necessarily readily intuitive. I couldn't even get someone to talk to me about sales, when I called it was just more of "We have a free trial, go use it for yourself and see what it does." I had to contact support to setup multi-site...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Support is helpful and the overall platform is easy to use and fully-featured

Reviewed 3 years ago

Overall, CallRail is one of the best platforms for agencies looking to offer call tracking services to their clients, and provides a wealth of features and support to help you along the way to offering a fully-fledged call tracking solution.

Pros

CallRail is good for agencies, as it offers specific features to suit agencies, such as built-in margins, client billing, etc. Their customer support is helpful, and are willing to set up features for you. Using the platform is straightforward with everything being a guided process, along with a ton of support articles to go alongside.

Cons

Customer support, while helpful, are difficult to get ahold of at times. Their live chat is rarely available and there's no phone number for calling their support from outside the US. Additionally, their pricing only charges in dollars, making it difficult for agencies who work in GBP, in addition, their billing system often has issues when changing packages, causing it to charge inflated amounts.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best Call Tracking Software on the Market

Reviewed 4 years ago

Best call tracking software on the market.

Pros

We use CallRail with all of our projects. Super easy setup for each number, local & 8XX, call attribution, campaign tracking, dynamic number insertion, keyword level, multi channel attribution, recording and listing with a click, analytics, call backs and so much more.

Cons

The price is fair but the cost per minute can get pricey. I'd say they sit about level with the market but have a cleaner user interface. The white label feature is only available in their Pro option while their competitors offer it at the entry level option.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

I used CallRail to track a number of SEO campaigns.

Reviewed 4 years ago

Using call tracking through CallRail was a great way to keep our clients informed as well as see the direct results of tests and changes we made on client websites.

Pros

CallRail is very easy to use and the dashboard is great for showing how many calls are coming in and what results look like at a glance. Sorting through campaigns is super easy, and it's very easy to see all the campaigns you are running with a client all in one view, which is great. Setup is fairly easy, there aren't a lot of extra steps in creating new campaigns or making adjustments. The dynamic number insertion was fantastic for SEO and PPC campaigns. Not having a contract was also a plus and the pricing was very reasonable. It has integration with both Google Analytics and Google Adwords which makes attribution super easy too.

Cons

Occasionally I would have issues with the IT team of a client if they were running through phone trees on their end, but that's not something that call tracking seems to be able to figure out anyway. I really didn't have a lot to complain about.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Key to Marketing Success

Reviewed 5 years ago

I've been a user of Callrail since 2012. At first, the functionality of knowing how many calls my consulting customers were receiving from various Internet properties was more than exciting. In the last few months, I've activated Dynamic Number Insertion, which solved a big problem with my Local SEO vendor. And now I've gotten into Keyword Pooling, which defines the source of the visit. All very very good! Thank you.

Pros

Ease of use; price; features; support

Cons

I don't completely understand the pricing. But it's a trivial issue compared to value received

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Perfect for Call Tracking

Reviewed 2 years ago

Most of our clients who use CallRail are very happy with the results. Not only can they see how many calls are coming in and where they're coming from, but they can also record the calls.

Pros

Using CallRail allows our clients to be able to see where all of their website traffic is coming from that is resulting in phone calls and form submissions.

Cons

CallRail can be rather expensive, but there are options to downgrade the account if you don't need every feature.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Easy to Set Up Call Tracking for your Website

Reviewed 4 years ago

Allow sus to measure conversions for phone calls from our online marketing efforts. Without call tracking, we could not attribute where our phone calls were coming fro and measure ROI of our online spend.

Pros

Affordable and fairly simple to set up on your website. Make sit easy to establish an ROI for your paid or organic traffic.

Cons

Reporting is still pretty weak. Not very easy to set up custom data and filter through the data. Basic information is there bot not very customizable reporting.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Callrail - Call tracking and more

Reviewed 4 years ago

Callrail is a great solution for generating tracking number to be use both in a online setting or offline marketing. They are very reasonable with their pricing structure. It is simple and fast to set-up.

Pros

Easy to set-up and create tracking numbers. The dashboard has some great features to see your call stats. The mobile app keeps you informed on the go. The price is reasonable.

Cons

Can not export visually appealing reports with graphs etc. Only export raw data in a spreadsheet.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Call Rail - Review

Reviewed 3 years ago

- it was an overall excellent experience working with this product

Pros

- it can be customized for any business use case - it can be easily accessible - all the call recordings can be sent via email to everyone - handling the calls coming through multiple numbers

Cons

- the support can be more responsive - the pricing can be reduced - the features can be more expanded

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Works as it's meant to

Reviewed 8 days ago

Our overall experience has been good. We can review the calls for keywords, leads, trends, etc. We can track the number of calls resulting from our website. It has been a good experience.

Pros

We can view how many calls are a direct result of our website by only displaying CallRail phone numbers on our site.

Cons

The transcription isn't as good as we had hoped, especially for the price.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great software, affordable, easy to use and customize

Reviewed a year ago

improving marketing attribution to google ads and google my business. also improving the sales process

Pros

callscribe for custom lead classification and categorizing calls, the timeline for web history to call is also a great feature

Cons

i don't like how they erased call data X years or months old. i would like to retain all historical data. i assume they are making space on their servers?

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

I could'nt live without CallRail!

Reviewed 4 years ago
Pros

CallRail is always trying to add new features to the software to benefit its customers ease of use and come up with better options you potentially may want to use. I literally could not run my business without CallRail. Its extremely easy to use and flat out works at a great price.

Cons

The software does have minor bugs from time to time that do not impact the functionality, they are just annoyances. I would like to see upgrades on the reporting as well.

Vendor response

Hi Josh - Thanks for the great feedback! Our product team is interested to learn more about which upgrades to reporting you'd like to see. Are you able to send me a quick email to reviews@callrail.com? Thanks! Kate

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

We have no used Callrail for about 3 years and find it as an indespensible tool to provide ROI value

Reviewed 4 years ago

Easy and everything you need to show ROI to clients

Pros

We love the ease of use for both the agency as well as for our clients. We also love the mobile app for us and clients

Cons

Form submissions are tracked but the reporting is less robust than call tracking. We would like for clients to be able to "thumbs up" and include tags

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Great customer service

Reviewed 4 years ago
Pros

The customer service with this company is really amazing. They are great at taking feedback and like to try to incorporate this into their product roadmap.

Cons

There aren't really any that come to mind for this product. The only one may be that the cost can become quite high if you use a lot of phone numbers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

I have been extremely pleased with my experience with CallRail. It provides crucial information.

Reviewed 5 years ago
Pros

Callrail provides accurate, real-time information on number of calls as well as date and time of calls, duration, missed calls , marketing source and call content . I wouldn't want to have an Online Sales program without CallRail. Great value as well.

Cons

No complaints at this time. Everything has gone smoothly after we started to understand how to set up the tracking numbers to our web pages, etc. I haven't looked into tracking OSA return calls but would like more info on that. More training might be good but I'm satisfied so far.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Great software, but more expensive than the other like it

Reviewed 4 years ago
Pros

I like a lot about this - it's simple to use once you get the hang of it, and from there - you can do so much.

Cons

I got a ton of numbers that had issues, I guess they were used before for other things but it's like they were all spammy. I even got calls from numbers I never called and they said I was calling them, when I definitely wasn't. It's also really expensive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Helping a Small Nonprofit Make Smarter Marketing Decisions

Reviewed 6 years ago

We spend a significant amount of our marketing budget on Paid Search to drive qualified leads to our business. Many of the online ads direct potential clients to call us. Until we signed up for Call Tracking with Call Rail, we didn't have a great way to determine which keywords were delivering the greatest # of phone calls. Now we do, and we've been able to optimize our ad strategy to serve a greater...

Pros

Great information and an affordable price

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Easy Setup for Marketing Agencies & Local Search

Reviewed 7 years ago

The developers at CallRail are laser focused on easy of use. Unlike other platforms I evaluated prior to choosing CallRail, I got up and running within 2 minutes and didn't have to go through any person at the company. I think the 14 day free trial says a lot about the product. After all, if they weren't confident in their product's ongoing value then they wouldn't simply give it away. The support...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Best call tracking phone number provider

Reviewed 4 years ago

Great service. Tracked incoming calls through the phone numbers and area codes I chose with reliable reported and great call quality. Perfect for wanting to track specific marketing efforts or even for agencies working with multiple clients. Plan on using well into the future.

Pros

It is designed for tracking campaigns and online advertising efforts. I struggled to find a simple call forward service and found this through a facebook suggestion. It ended up being perfect and worked seamlessly. Very happy I didn't try to use a side feature of other providers, it offers multiple numbers that can all be forwarded to different phone nubmers with simple reporting and analytics in every area code I needed. Very simple and straightforward

Cons

That I can't use it the same way I would other virtual phone providers. If I want an office phone system, I'd be better off with others. It does exactly what I want it to, but no more. I'd like one company to handle all company virtual phone needs. This one has proven to be the best value for tracking marketing campaigns though, it is less expensive than other providers for this function.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Let CallRail SKYROCKET your business to the next dimension!

Reviewed 5 years ago

In my real estate business, handling and routing calls, tracking marketing campaigns, and having access to killer tools is imperative to keeping an edge on the competition. For just a small amount I get 10 local numbers, 500 mins, call recording, routing, voicemail, whisper messages, email and text notifications. On top of that I can link my CallRail account to Podio via Zapier to link call records to my real estate leads. The CallRail Mobile App lets my assistant and I return calls on any of my numbers from our mobile phones and listen to messages. I can even restrict certain phone numbers to myself. I love the way that whisper messages allow me to know what line is calling before I answer.

Pros

The value for the price. The lines, the minutes, the tools, the mobile app, the analytics.

Cons

The lack of a text component on the mobile app. Also, I would really like to be able to return a call from the call list using a different CallRail number than the one the customer called on.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Zero Customer Support

Reviewed 5 years ago

I was on the pro plan and spent a very large amount of money a month use the service you would think the customer support would be better but it’s not the staff when you finally do get someone are rude condescending and sarcastic on the phone. I took my 30 phone numbers in my business and clients to a different company I would not recommend using this company if you feel you ever will need any support they don’t care about you or your company.

Pros

It’s cheap. That’s about it. Get what you pay for. They track your phone calls they track your numbers the plug-ins are easy they change their navigation so I that’s not easy anymore

Cons

Good luck getting any support. They literally don’t answer the phone, return calls and take days to reply to emails.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Call rail is best for price

Reviewed 3 years ago

Excellent... support is outstanding. They call back quickly

Pros

Ease of use and set up is hard to match. Support and their responsiveness has always been outstanding

Cons

Nothing... really good at everything ... one of the best 3rd parties I reccomend