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InvGate Service Management
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Web-based IT service desk software
Table of Contents
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InvGate Service Management - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
InvGate Service Management overview
What is InvGate Service Management?
InvGate provides a multi-departmental service fulfillment solution with federated asset management solution for seamless integration between the service request and the asset requiring service. InvGate delivers the most intuitive and easy to understand user interface that is easy to configure, a joy to use, and extremely efficient at fulfilling customer service requests.
InvGate capabilities include IT service desk with gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self-service portals, inventory risk detection, and more. Delivered as a SaaS service or an On-Premises solution, InvGate is easily deployed within minutes to your unique infrastructure requirements.
InvGate advanced data analysis tools provide management reports and insights around the critical key performance indicators desired to improve business process, reduce waste and increase efficiency.
Code-free configuration allows for drastically reduced implementation times and little ongoing service costs to generate benefits immediately and maximize your return on investment.
Key benefits of using InvGate Service Management
Starting price
per year
Pros & Cons
Responsiveness
Accessibility
Analytics
InvGate Service Management’s user interface
InvGate Service Management pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.5
Ease of use
4.7
Customer support
4.6
Reviews sentiment
What do users say about InvGate Service Management?
Users say InvGate Service Management offers strong customer support, responsive assistance, and helps organize help desks efficiently. They find the platform robust for IT and non-IT support, but mention some limitations like long hold times, lack of phone support, and occasional inflexibility in setup or ticket management. Some feel documentation could be improved and external customer systems need more attention.
Reviewers appreciate the ease of use for both administrators and end users, describing the interface as intuitive and setup as straightforward. They like the ticketing system’s automation and reporting features, though some find reporting complex and ticketing less flexible than desired.
Select to learn more
Who uses InvGate Service Management?
Based on 108 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
InvGate Service Management's key features
Most critical features, based on insights from InvGate Service Management users:
All InvGate Service Management features
Features rating:
InvGate Service Management awards
InvGate Service Management alternatives
InvGate Service Management
Starting from
17
Per year
TeamSupport
Starting from
45
Per month
Agiloft
Starting from
No pricing info
LiveChat
Starting from
24
Per month
InvGate Service Management pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- On-Premise Hosting
- Concurrent Licensing
- Advanced Security Configuration
- SAML Support
- Gamification
- Problem Management
- Change Management
- Critical Incident & Trauma Response
User opinions about InvGate Service Management price and value
Value for money rating:
To see what individual users think of InvGate Service Management's price and value, check out the review snippets below.
Windy H.
Senior Technical Program Manager
Oscar B.
IT Manager
InvGate Service Management integrations (28)
Integrations rated by users
We looked at 108 user reviews to identify which products are mentioned as InvGate Service Management integrations and how users feel about them.
Integration rating: 5.0 (2)
Integration rating: 5.0 (1)
InvGate Service Management support options
Typical customers
Platforms supported
Support options
Training options
InvGate Service Management FAQs
InvGate Service Management has the following pricing plans:
Starting from: $17.00/year
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of InvGate Service Management?
InvGate Service Management has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does InvGate Service Management support?
InvGate Service Management supports the following languages:
English, Portuguese, Spanish
Q. Does InvGate Service Management support mobile devices?
InvGate Service Management supports the following devices:
Android, iPad, iPhone
Q. Does InvGate Service Management offer an API?
Yes, InvGate Service Management has an API available for use.
Q. What other apps does InvGate Service Management integrate with?
InvGate Service Management integrates with the following applications:
Microsoft Outlook, Teamtailor, Jira, FileWave, Zapier, Five9, Deel, Factorial, Gmail, Expensify, Invgate Asset Management, Lansweeper, Rippling, Microsoft Teams, BambooHR, Okta, Slack, ServiceNow, Confluence, Azure DevOps, Workable, Google Calendar, Greenhouse, Twilio, Asana, Notion
Q. What level of support does InvGate Service Management offer?
InvGate Service Management offers the following support options:
FAQs/Forum, 24/7 (Live rep), Phone Support, Knowledge Base, Email/Help Desk, Chat
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