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Brandwatch

4.2

(236)

The social suite of the future.

Last updated: March 2025

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Brandwatch Reviews

Overall rating

4.2

236

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Rating criteria

Value for money
Ease of use
Features
Customer support
Likelihood to recommend7.61/10

Reviews by rating

102

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Brand24

4.7

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Marketing 360

4.6

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Pros and cons

“The calendar and ease of scheduling is the best part of falcon, but the monitoring system is great too.”

Hannah S.

Marketing Generalist

“It is a pleasure to use this tool and the quality of data it collects is brilliant. The tool is very easy to use and navigation is seamless.”

Vinko S.

Head of Operations

“Customer service is always great, (Helgi is awesome) (and love that you can send GIFS), and they're usually quick to respond and resolve issues.”

Cindy D.

Social Media Content Exectuive

“There's been a lot of problems with the analytics part of Falcon. Empty reports, missing metrics, connection issues and just overall customization and getting the numbers that you need.”

Philip J.

Head of Branding & Social

“It was very buggy, and my team would have to send a ticket at least once per week when something went wrong, or disconnected, or any number of annoying bugs.”

Verified reviewer

Anonymity request

“Constantly has minor bugs which slows down our publishing process e.g. strange spacing which cannot be adjusted; content pool not working properly.”

Royce C.

Social Media Planner

236 reviews

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