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Heap

4.6
(40)

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All-in-one solution for creating great digital experiences.

(13)

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Heap Pricing, Features, Reviews and Alternatives

Heap FAQs

Q. What type of pricing plans does Heap offer?

Heap has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Heap?

Heap has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Heap support?

Heap supports the following languages:
English


Q. Does Heap offer an API?

No, Heap does not have an API available.


Q. What other apps does Heap integrate with?

Heap integrates with the following applications:
Product Fruits, Appcues, Userflow, Amazon S3, Amazon Redshift, Clearbit, Delighted, Zapier, Hightouch, Tealium Customer Data Hub, FullStory, Google Optimize, Braze, Segment, Looker, Userlist, Stripe, VWO Insights, Kameleoon, AxisRooms, Klaviyo, Attribution, Fivetran, Iterable, Mailchimp, Marketo Engage, AB Tasty, Flagsmith, HubSpot CRM, Oracle Eloqua Marketing Automation, Intercom, LaunchDarkly, Snowflake, Shopify


Q. What level of support does Heap offer?

Heap offers the following support options:
Chat, Knowledge Base, FAQs/Forum, Email/Help Desk

Heap product overview

What is Heap?

Heap is a digital insights platform that enables digital experience teams to improve customer experiences by pinpointing exactly where users are struggling and quickly make improvements to ensure an intuitive, enjoyable user experience. Rather than relying purely on gut instinct, teams can leverage digital engagement data to test hypotheses and answer questions as they arise.

Key benefits of using Heap

Heap's Key Differentiators:

- Data Foundation: Unlike manual tracking, Heap Autocapture provides complete granularity into every single digital interaction along the customer journey without additional engineering or administrative burdens. To manage this streaming data, the data engine delivers instant access to high quality, trusted data at virtually any scale.

-Session Replay: Heap’s One-Click Session Replay brings instant context to your analytics so your teams can immediately find friction, fully understand user behavior, and quickly identify solutions to your biggest challenges.

- Proactive Insights: Data science applied to complete, retroactive digital engagement data from Heap Autocapture enables users to uncover blind spots (unknown unknowns) in their business, while exploring and analyzing all their data in real-time.

- Automated Action: Users can quickly answer questions and act on their insights in their chosen tools or data warehouse via streamlined workflows and fully automated data pipelines.

- Integrations Across the Stack: Over 100 integrations ensure you can deliver the right information to the right customers at the right moment in their journey.

- Direction on Key Investments: Heap’s data science tools show you the alternate paths users take, the amount of effort it takes users to get through any flow, and the events that most correlate with conversion and retention, automatically.

- A Single Platform for Data-Driven Decisions: Other solutions give you quantitative or qualitative tools. Heap integrates the two, giving you complete visibility into everything your users do.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Knowledge Base
FAQs/Forum
Email/Help Desk

Training options

Documentation
Live Online
Webinars
Videos

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Heap pricing information

Value for money

4.5

/5

40

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Heap features

Functionality

4.6

/5

40

Total features

91

16 categories

Most valued features by users

Data Visualization
Reporting/Analytics
Data Import/Export
Visual Analytics
Dashboard
API
Search/Filter
Reporting & Statistics

Heap users reviews

Overall Rating

4.6

/5

40

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.38/10
Rating distribution

5

4

3

2

1

24

14

2

0

0

Pros
I love how easy it is to set up and use. I didn't expect it to be so intuitive and user friendly considering all that it does.
I really like the idea of having the chance of gathering metrics about the usage of your platform, tracking users interactions and more useful data, and providing complete metric graphics.
It helps to get user details on the basis of journey that we have set, easy to use and user friendly.
Cons
Unless you have a background as a developer, using this software can be really confusing.
It need basic html tagging knowledge. Sometimes it's confusing for business users.
The amount of configurations and customizations in the dashboards and reports is limited.

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