Envoy Reviews

Scalability, Mobility, Customer Service is always helpful. Ability to deploy global and use the local language on iPad, customization on the fly... from meeting types to the sign-in screen.

Label layout, Billing Banner should be to global admin, ability to change sign in flow (NDA before signing in), about to take your photo prompt, Need for more metric analytics or a connector to PowerBI or Azure connector, ability to remove visitor data on a retention timetable (remove everyone after 6 months +1 day).

It is very easy for everyone in my company to use and navigate with Envoy. the features are super helpful with signing in guests

We have had some issues with connectivity but that could be due to our building and the other companies internet interfering with ours

What I like most in the system is the customizable input fields (visitor information) that can be modified if desired. Also the interface of the visitor registration form and the receptionist's dashboard in monitoring visitors.

The system is internet-based and the system will not function if internet connection problems occur. Also the visitor input application is only for Apple devices. They should have an application version for Android devices.

really accessible. Helps track when clients are coming into the office. I use this every day at work.

sometimes disconnects from badge printer. It just makes it a little inconvenient when a guest is checking in.

Good value, easy to implement, easy adoption. We have been pleased that any bumps we've had have been quickly addressed by customer success.

N/A - Software definitely does the job, however we don't have a complicated use case.

The system has a professional appearance and ease of use that visitors respond well to.

Not easily adaptable to meet the unique needs of a specific business, not security focused.

intuitive, simple yet intelligent, easy to implement

youre only really limited by the fact its on an ipad!

Customer service is awesome. Technical support rocks. The ability to utilize assistants within the system is a very neat feature.

none, not a thing, please don't change anything.

Easy to setup User-friendly Flexible check-in workflows Self-check-in of visitors increases efficiency of reception Deliveries functionality improves efficiency of delivery admin

No cons were added to this review

Impressed. Yes, this is how my office visitors are with the experience with Envoy Visitors. Life is made simple for them and for me. I pre-register my list of visitors, then an instructive email/welcome/parking guide is sent to them with an accompanying calendar invite to block off the schedule. They arrive at the reception area without the need to type in their details since I already pre-registered them, and they come in without any hassles. As they are signed-in, I am notified via Slack, SMS, and email and so I know when they'ved arrived. I have a whole history of the people who visited me which is great. The entire workflow is just seamless and facilitates the visit.

Right now, it only works with iPads... It would be great if they open up to Android as well?

Ease of use was key to our administrators

The pricing model is ridiculous and is geared solely to upsell customers to top tier for any add-on

Thank you for sharing your feedback. We're glad to hear that Envoy Visitors is providing ease of use and beneficial features for your workplace administrators. And we'd be happy to work with you to make sure you're finding the full value you expect from Envoy.

Envoy is incredibly useful for being alerted when someone arrives. We use it in the office at an unattended front desk. The interface is obvious, easy to use, no wondering what to do next. I also like that it takes a photo of the guest and prints a badge all before the visitor engages with the person they are here to meet. It required wifi and electricity, but other than that it's compact, standard...

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Sometimes the height of the Envoy is lower than the person making for difficulty with taking the photo. We ordered a stand but it was flimsy and we had to return it.

This product is very easy to use. There are a few functions that make it particularly useful for my job. I am able to add it directly to invitations and I also add people in daily. I have never had any complaints about the product. That is saying something!

I can see how COVID-19 would affect this product and the use of it. I know you are in development with some new software, so it will be interesting to see the new integrations and updates when we return to the office. One option to expand is in regards to the notifications settings. It would be great to have the interviewer AND the coordinator informed when a candidate is onsite. This would alleviate us needing to notify them that someone arrived. If this is a current feature, I am unaware of how to use it in this way.

The employee experience is great. Our employees use the Envoy mobile app to complete their health survey in order to work in our offices through the Envoy Protect product, which is built into Visitors. The core Visitors functionality and Packages functionality is second to none. We have five offices across the country and would not be able to handle our influx of visitors without this product.

We realize that the Envoy Protect feature is fairly new, but there is a bit of a steep learning curve in order to use the product in a robust way. There are also limitations with the core Visitors product, but they are in no way a hinderance in using the tool successfully within our organization.

We switched to the Envoy system a few years ago and have been very happy with it. I am able to see who is currently in the building as a visitor and it keeps a record of the visits. It was easy to add our own personal documents that need to be signed by visitors (non disclosure agreement and a safety briefing for contractors.)

The printer is the only thing I have had an issue with and I think that is separate from your system. The roll of labels has gotten jammed a few times but was able to be fixed.

The UI is simple and clean, and for the most part, it is easy to use right out of the box. I also love the option to design and order custom badges with our own company branding on them, as an upgrade from the standard printed name badges. Envoy makes signing our visitors in much smoother and more professional with the digital interface. (Especially for a company in the tech/production industries.)

I tun into issues with the badge printer pretty often, so I'll have to hit up the troubleshooting section of the site a lot. The troubleshooting guide does usually help me solve my problems, though. There have only been a few instances where I've had to reach out to Envoy support or to my company's internal IT team for additional support on weird issues. One more con is that I wish we could have a little more control of the look of the iPad app, but that's not the biggest deal. The home screen and sign in pages still look great as they are.

Seamless integration to your everyday visitor process. Extensive set of plugins for the most popular 3rd party applications. We were able to link in our Wi-Fi for syncing guest credentials without needing to hire a web app developer! Same with the door access control system to include a log entry with temporary credentials upon visitor registration and check-in. The setup of the software is intuitive,...

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As with all good software, there is a premium price tag that comes along with this product. The software does include all you would need in a visitor management software. Other than the price of the product we have found it to be all inclusive and they have released at 2 other major feature updates; "Protect and Rooms included in the premium subscription at no extra cost.

Set up doesn't take more than a few minutes. The default interface is simple, intuitive, and visually pleasing, but there is a ton of opportunity for customization and integration for anyone who wants it. Envoy's customer support is ALWAYS there to assist me live on the portal.

I frequently have to troubleshoot the wireless badge printer that came with my Envoy bundle, but outside of that I'm very pleased.

Envoy is simple for our visitors to use. This is important to us because we routinely have anywhere from 10 to 100 customers in the building. Tracking who is in the building helps our Project Managers keep track of their customers. Being able to export visitor logs is also very helpful in case of an emergency or for reporting. Overall, we have had a great experience using Envoy and is leaps and bounds better than having a physical (paper) visitor sign-in sheet.

Very little to complain about, but sometimes the iPad goes offline and when it comes back online the syncing is not immediate. The landscape mode for signing in could use some improvement. Some of the fields are hidden below the keyboard which can cause confusion. A dual or two column sign in for landscape would be a great addition.

User interface design -- for both the end user and the admin -- is modern and simple to use. No training needed. The portfolio of integrations -- with things like Microsoft AD, Box (for storing signed NDAs), Skype for Business (for chat-based alerts of people's arrival), and on and on -- is very strong.

The pricing for the top tier (the plan with the most integrations) is slightly high when compared to our monthly investment in other marketing and office technology providers. It is still priced competitively for what it does, but if I had to pick a "like least" price is the easiest.

Everything! so many features!!

I have absolutely nothing to complain about, minor issues are always fixed fantastically fast by the support team!

Digital visitor log, instead of paper visitor log. Email to employee when a visitor arrives (receptionist does not need to do this). Visitors sign an NDA and that they have no COVID symptoms when they arrive, and this is stored. A photo of the visitor is taken. The configuration of the system is easy and flexible. A visitor log can easily be exported to an Excel file.

There could be many more features than there currently are. I assume that as Envoy matures, more features will be added and included in the basic system.

Envoy dose an amazing job of helping us keep track of what matters most “people”. Our old dog in process was clumsy and not efficient. HIPAA was always a concern and accidentally shredding the wrong documents is now a thing of the past. We know every person has signed in and had has signed the right documents.

This software is not designed to be used the way we are but we make it work. The biggest thing I would love to be able to do is have auto sign outs assigned by sign in group rather than across the board. Also being able to edit a members visit without going in the back in of the program. Counts that’s show how many people are sign in to each type of log in group would also be nice. Admin needs an app on the iPad.

Favourite features are visitors sign in and employee registration for screening and contact tracing during COVID19.

Sometimes set up or customization can be a bit challenging but support is quick and responsive.

Envoy support is quick, responsive, and invested. We use Envoy to support our operation in which people check-in at our front desk. The features and functions at the free level are bar-none. We are looking at possibly adding additional stations and perhaps moving to the paid version which adds a host of additional features too! I honestly cannot think of a problem or issue with this software. The help desk team helped us resolve issues quickly and effectively, the software functions cleanly and swiftly, and the software has helped our office serve our students!

No cons were added to this review