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CloudBlue PSA
The next generation of professional services automation.
CloudBlue PSA Pricing, Features, Reviews and Alternatives
CloudBlue PSA FAQs
CloudBlue PSA has the following pricing plans:
Starting from: $65.00/month
Pricing model: Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of CloudBlue PSA?
CloudBlue PSA has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business
Q. What languages does CloudBlue PSA support?
CloudBlue PSA supports the following languages:
German, Portuguese, Spanish, Dutch, English, French
Q. Does CloudBlue PSA support mobile devices?
CloudBlue PSA supports the following devices:
Android, iPad, iPhone
Q. Does CloudBlue PSA offer an API?
Yes, CloudBlue PSA has an API available for use.
Q. What other apps does CloudBlue PSA integrate with?
CloudBlue PSA integrates with the following applications:
Microsoft SharePoint, HubSpot Marketing Hub, Microsoft Outlook, PayPal, Jira, N-sight, Sage Accounting, Zapier, SYSPRO, QuickBooks Online Advanced, Unbounce, Google Workspace, Zoom Workplace, Slack, NinjaOne, LinkedIn for Business, Meta for Business, QuickBooks Online, Google Calendar, Mailchimp, Microsoft Power BI, AdRoll, Xero, HubSpot Sales Hub, HubSpot CRM, Microsoft Excel
Q. What level of support does CloudBlue PSA offer?
CloudBlue PSA offers the following support options:
Email/Help Desk, Chat, Knowledge Base, Phone Support, FAQs/Forum
CloudBlue PSA product overview
Key benefits of using CloudBlue PSA
From campaign management through to contract modelling and billing, CloudBlue controls your entire commercial environment, without modules or add-ons. One log-in, one database, one set of reports, one simple price.
2. Rich and clear commercial modelling
CloudBlue’s product descriptions are rich and flexible. If you can sell it, we can model it. No custom code needed, any product can be modelled with configuration tools only. Quotes and orders are self-describing, commercial and contract terms are auto-generated from the product model.
3. Full back-end accounting rules engine
Forget deferred revenue spreadsheets and side processes. CloudBlue has a full accounting rules engine that models your deferred revenue and pre-payments processes automatically. Save back-office time and increase accuracy.
4. Tickets and assets integration
CloudBlue models and tracks the behaviour of your contracts through to asset and ticket management with fully configurable SLA’s. No more data mismatches, your entire business operation available on-line, anytime, in the cloud.
Typical customers
Platforms supported
Support options
Training options
Not sure about CloudBlue PSA? Compare it with a popular alternative
Starting from
65
/user
Per month
Starting from
28
/user
Per month
CloudBlue PSA pricing information
Value for money
4.3
/5
23
Starting from
65
/user
Per month
Pricing options
Value for money contenders
CloudBlue PSA features
Functionality
4.4
/5
23
Total features
283
49 categories
Most valued features by users
Functionality contenders
CloudBlue PSA users reviews
Overall Rating
4.5
/5
23
Positive reviews
91
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.54/10
16
5
1
0
1
Sophie L.
Project Manager
Overall rating contenders
Sophie L.
11-50 employees
Review source
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We brought in HarmonyPSA to the business as a means to centralise every part of our internal systems. As a small-medium size business that has grown very rapidly through 2014, we needed a solution to smooth the transition from sales to production, and increase and open communications with our clients, all whilst ensuring a firm grasp on revenue and invoicing. Harmony has fit the bill perfectly. With...
Too many! Notably : 1)Customer Service is exactly what you need - fast, informative, helpful and friendly! 2)Fantastic supporting documentation for implementation and continuing use. 3) Satisfaction - software that actually works! 4) Easy roll out to every staff member 5) Test instances, always useful for training purposes etc. 6) Secure and Reliable
Slight/minor inconsistencies through UX. (can not emphasise minor enough) Does require a lot of initial configuration, but any system this rewarding would suffer this same issue.
Shawn McGee ,.
Computer Hardware, 11-50 employees
Used daily for 6-12 months
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The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information. Also, when we had a problem, we had to "get people together" to gather all of the facts before we could answer the questions needed to solve issues since all information was spread out. Using Harmony, we can keep track of multiple quotes, even though we follow a very different sales process from most companies and all this information is available without someone needing to key it into Salesforce after the fact.
The ease in which we can configure this to our workflow and not have to change our business model to fit the product as well as the ability to use the APIs.
Limitations in the ability to customize screens for end-users. Some employees get confused when confronted with fields and choices they do not use.
Verified reviewer
Hospital & Health Care, 11-50 employees
Used daily for less than 6 months
Review source
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Nothing more than a group of used car salesman. Bait and switch is the name of the game for this software company. Stay as far away as you can.
The GUI is good looking and you will be told all the features it has and things it can do.
This is nothing more than VaporWare. Looks good during the sale but after you sign up there is nothing for functionality. Integrations are all import based. Support is extremely lacking. Training and implementation the implementers dont know how to do. The owner knows nothing about customer support or service just about trying to get rich quick.
Dan H.
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
Review source
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We are using HarmonyPSA for Managed IT services. The CRM, service desk, sales, purchasing, billing, invoicing, asset management are all important to us. We used homegrown solutions for 20 years before we finally found a 3rd party solution that addressed all our requirements.
A modern, powerful service desk is a priority for us. HarmonyPSA was literally the only PSA we found that met our requirements. Sadly, the simple question, "Can we put HTML in ticket comments?" eliminated almost the whole pack of PSA solutions out there, including the industry leaders. HarmonyPSA uses a modern technology stack and a responsive web design so it works on all devices and screen sizes....
Documentation and help videos could be better. I get the impression it's not a priority as they are growing and adding features so quickly. We're in the US and HarmonyPSA is headquartered in Britain, so we had to deal with the time change while onboarding.
Natalie T.
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
Review source
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We wanted a system that integrated the whole company. We were disjointed and our systems were hindering our progress rather than aiding us. So we wanted to be on a one-solution system that allowed us to work as an IT Helpdesk but also as an accounts team eliminating some of the stresses of recurring billing and a sales department that was spending time completing manual quotes with potential errors. We...
The software fits the whole company rather than just a department giving a full overview to the company. The cloud solution means we can access it anywhere and is mobile optimised to be used on the go.
As the product is an off the shelf solution, there are limitations to what the software can do but we have made adjustments and work arounds to implement into our company.
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