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HarmonyPSA

The next generation of professional services automation.

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HarmonyPSA Pricing, Features, Reviews and Alternatives

HarmonyPSA product overview

What is HarmonyPSA?

HarmonyPSA is a fully featured PSA solution incorporating full service desk, CRM and accounting back-end in addition to normal core PSA functionality.

Key benefits of using HarmonyPSA

1. Complete quote to cash cycle
From campaign management through to contract modelling and billing, Harmony controls your entire commercial environment, without modules or add-ons. One log-in, one database, one set of reports, one simple price.

2. Rich and clear commercial modelling
Harmony’s product descriptions are rich and flexible. If you can sell it, we can model it. No custom code needed, any product can be modelled with configuration tools only. Quotes and orders are self-describing, commercial and contract terms are auto-generated from the product model.

3. Full back-end accounting rules engine
Forget deferred revenue spreadsheets and side processes. Harmony has a full accounting rules engine that models your deferred revenue and pre-payments processes automatically. Save back-office time and increase accuracy.

4. Tickets and assets integration
Harmony models and tracks the behaviour of your contracts through to asset and ticket management with fully configurable SLA’s. No more data mismatches, your entire business operation available on-line, anytime, in the cloud.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Knowledge Base
Phone Support
FAQs/Forum

Training options

In Person
Documentation
Webinars
Live Online
Videos

HarmonyPSA pricing information

Value for money

4.4

/5

22

Starting from

$

65

/momonth
Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

HarmonyPSA features

Functionality

4.4

/5

22
Total Features331 45 categories

Most valued features by users

Alerts/Notifications
Reporting/Analytics
Reporting & Statistics
Activity Dashboard
API
Inventory Management
Third Party Integrations
Document Management

Functionality contenders

HarmonyPSA users reviews

Overall rating

4.5

/5

22

Positive reviews

91%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.5/10
Rating distribution

5

4

3

2

1

15

5

1

0

1

Pros
Customer Service is exactly what you need - fast, informative, helpful and friendly. Fantastic supporting documentation for implementation and continuing use.

Sophie L.

I must have spent countless days looking for the "right" PSA tool and I just kept coming back to Harmony, I love it. Happy to share my experience with anybody thinking about a new PSA.

AF

Alex F.

Harmony is a fully featured, and incredibly well supported PSA software. Our platform team had spent countless hours investigating the best possible solution for our unique requirements.

BC

Bryan C.

Cons
The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information.

SM

Shawn McGee ,.

Also, when we had a problem, we had to "get people together" to gather all of the facts before we could answer the questions needed to solve issues since all information was spread out.

SM

Shawn McGee ,.

We have come across a couple of small bugs but the team at Datalogic are so quick to respond that problems are sorted out straight away with little or no impact.

JJ

Joshua J.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

A perfect fit, and great customer service.

Reviewed 6 years ago

We brought in HarmonyPSA to the business as a means to centralise every part of our internal systems. As a small-medium size business that has grown very rapidly through 2014, we needed a solution to smooth the transition from sales to production, and increase and open communications with our clients, all whilst ensuring a firm grasp on revenue and invoicing. Harmony has fit the bill perfectly. With...

Pros

Too many! Notably : 1)Customer Service is exactly what you need - fast, informative, helpful and friendly! 2)Fantastic supporting documentation for implementation and continuing use. 3) Satisfaction - software that actually works! 4) Easy roll out to every staff member 5) Test instances, always useful for training purposes etc. 6) Secure and Reliable

Cons

Slight/minor inconsistencies through UX. (can not emphasise minor enough) Does require a lot of initial configuration, but any system this rewarding would suffer this same issue.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Flexible with strong APIs

Reviewed 2 years ago

The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information. Also, when we had a problem, we had to "get people together" to gather all of the facts before we could answer the questions needed to solve issues since all information was spread out. Using Harmony, we can keep track of multiple quotes, even though we follow a very different sales process from most companies and all this information is available without someone needing to key it into Salesforce after the fact.

Pros

The ease in which we can configure this to our workflow and not have to change our business model to fit the product as well as the ability to use the APIs.

Cons

Limitations in the ability to customize screens for end-users. Some employees get confused when confronted with fields and choices they do not use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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The PSA you that will steal you money

Reviewed 2 years ago

Nothing more than a group of used car salesman. Bait and switch is the name of the game for this software company. Stay as far away as you can.

Pros

The GUI is good looking and you will be told all the features it has and things it can do.

Cons

This is nothing more than VaporWare. Looks good during the sale but after you sign up there is nothing for functionality. Integrations are all import based. Support is extremely lacking. Training and implementation the implementers dont know how to do. The owner knows nothing about customer support or service just about trying to get rich quick.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Software Review

Reviewed 2 months ago
Pros

The software has so many capabilities to manage our contacts, relationships and projects.

Cons

Using the software and all the features takes time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

HarmonyPSA is a modern, agile PSA with all the features and great support.

Reviewed 2 years ago

We are using HarmonyPSA for Managed IT services. The CRM, service desk, sales, purchasing, billing, invoicing, asset management are all important to us. We used homegrown solutions for 20 years before we finally found a 3rd party solution that addressed all our requirements.

Pros

A modern, powerful service desk is a priority for us. HarmonyPSA was literally the only PSA we found that met our requirements. Sadly, the simple question, "Can we put HTML in ticket comments?" eliminated almost the whole pack of PSA solutions out there, including the industry leaders. HarmonyPSA uses a modern technology stack and a responsive web design so it works on all devices and screen sizes....

Cons

Documentation and help videos could be better. I get the impression it's not a priority as they are growing and adding features so quickly. We're in the US and HarmonyPSA is headquartered in Britain, so we had to deal with the time change while onboarding.

HarmonyPSA FAQs and common questions

HarmonyPSA has the following pricing plans:
Starting from: $65.00/month
Pricing model: Subscription
Free Trial: Available


HarmonyPSA has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


HarmonyPSA supports the following languages:
German, Portuguese, Spanish, Dutch, English, French


HarmonyPSA supports the following devices:
Android, iPhone


Yes, HarmonyPSA has an API available for use.


HarmonyPSA integrates with the following applications:
SharePoint, HubSpot Marketing Hub, Microsoft Outlook, PayPal, Jira, SolarWinds RMM, Sage Business Cloud Accounting, Zapier, SYSPRO, QuickBooks Online Advanced, Unbounce, Google Workspace, Zoom, Slack, NinjaRMM, LinkedIn, Facebook, QuickBooks Online, Google Calendar, Mailchimp, Microsoft Power BI, AdRoll, Xero, HubSpot Sales Hub, HubSpot CRM, Microsoft Excel


HarmonyPSA offers the following support options:
Email/Help Desk, Chat, Knowledge Base, Phone Support, FAQs/Forum

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