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ShipBob
5
50
4
21
3
3
2
10
1
22
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based shipping & order fulfillment solution
Table of Contents
ShipBob - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: July 2026
ShipBob overview
Based on 106 verified user reviews
What is ShipBob?
By industry, ShipBob reviewers are most commonly professionals in consumer goods (24%). The most frequent use case for ShipBob cited by reviewers is order fulfillment (65% of reviewers).
What do users say about ShipBob pricing?
Reviewers indicate ShipBob’s warehousing fees are clearly laid out, and some users say the service is budget-friendly compared to alternatives. However, users report inconsistent pricing, surprise fees, frequent overbilling, and unexpectedly high costs for returns and labels.
Starting price
Alternatives
with better value for money
Pros & Cons
Fulfillment
Ease of Use
Small Business
Pricing
Inventory Management
Warehouse Management
ShipBob’s user interface
ShipBob review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.4
Features
3.7
Ease of use
3.9
Customer support
3.6
Reviews sentiment
What do users say about ShipBob?
Users say ShipBob offers easy integration with ecommerce platforms, intuitive software, and helps them save time on order fulfillment and shipping. They appreciate the ability to manage inventory across multiple locations and value the automation of order processing, which makes scaling their business easier. Some find the analytics and inventory tracking helpful for business decisions. They like the clean interface and straightforward setup.
However, users report frequent issues with customer support, inconsistent pricing, and slow response times for problem resolution. They experience shipping delays, inventory check-in problems, and billing errors, and feel that fulfillment and support quality can be unreliable.
Select to learn more
Who uses ShipBob?
Based on 106 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
ShipBob's key features
Most critical features, based on insights from ShipBob users:
All ShipBob features
Features rating:
ShipBob alternatives
ShipBob
Starting from
No pricing info
Booqable
Starting from
29
Per month
Zoho Inventory
Starting from
39
Per month
Xero
Starting from
25
Per month
ShipBob integrations (60)
Integrations rated by users
We looked at 106 user reviews to identify which products are mentioned as ShipBob integrations and how users feel about them.
Integration rating: 3.5 (2)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Other top integrations
ShipBob customer support
What do users say about ShipBob customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of ShipBob customer support.
A number of users highlight ShipBob's customer support as prompt, knowledgeable, and consistently helpful when resolving issues.
Multiple users mention the support team is easy to reach, provides clear guidance, and keeps them updated throughout the process.
A portion of users report slow response times, unresolved issues, and difficulty getting effective help from customer support.
Several reviewers note support can be unhelpful, lack follow-through, and sometimes fails to address or escalate problems adequately.
Support options
Training options
To see what individual users say about ShipBob's customer support, check out the review snippets below.
“The customer support was great and attentive.”
Bridgette K.
owner
“I find their customer service is lousy - they are slow to respond and when they do, it's rare that anything gets resolved.”
Greory K.
Partner
“Customer support often relies heavily on false service-level agreements (they start and stop the clock whenever suits them - delusion), even when the issue has been caused internally and is materially affecting sales and customers.”
Andrew B.
GM
ShipBob FAQs
ShipBob has the following typical customers:
Small Business, Mid-size Business, Large Enterprises, Freelancers
These products have better value for money
Q. What is ShipBob used for?
ShipBob provides Amazon-level shipping and order fulfillment solutions for ecommerce businesses, combining optimized shipping and logistics, order and inventory management, predictive data and insights, and customer communication. ShipBob integrates with online ecommerce platforms and technology solutions, such as Shopify, BigCommerce, Magento, WooCommerce, ShipStation, Amazon, and eBay. Users can connect a single or multiple online stores, allowing ShipBob to import orders, pick, pack and ship them. Tracking information is sent back to the store, allowing customers to keep track of their shipment. Businesses can manage orders directly from within ShipBob where users can monitor their live status at any time and track progress. Users can manage and export contact information directly within ShipBob, as well as connect APIs to facilitate communication with the customer base. Organizations are able to distribute their inventory between different fulfillment centers across the country, check real-time inventory status, and receive notifications whenever an item runs low. ShipBob’s returns management process is designed to help get returns back into the supply chain as fast and as efficiently as possible. Advanced filters allow users to drill down to find exactly the information they need, and save the view for later. ShipBob’s features for advanced reporting help organizations understand more about their business, and get a breakdown of expenses, view fulfillment times, and monitor which warehouses are being used for fulfillment. Organizations can add colleagues and provide them with access to only the information they need.
Q. What level of support does ShipBob offer?
ShipBob offers the following support options:
24/7 (Live rep), Email/Help Desk, Chat, Phone Support, Knowledge Base
