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ShipBob Logo

Cloud-based shipping & order fulfillment solution

Table of Contents

ShipBob - 2026 Pricing, Features, Reviews & Alternatives

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: September 2026

ShipBob overview

Based on 107 verified user reviews

What is ShipBob?

By industry, ShipBob reviewers are most commonly professionals in consumer goods (24%). The most frequent use case for ShipBob cited by reviewers is order fulfillment (65% of reviewers).

What do users say about ShipBob pricing?

Reviewers indicate ShipBob’s warehousing fees are clearly laid out, and some users say the service is budget-friendly compared to alternatives. However, users report inconsistent pricing, surprise fees, frequent overbilling, and unexpectedly high costs for returns and labels.

Starting price

Alternatives

with better value for money


Pros & Cons

Fulfillment

Ease of Use

Small Business

Pricing

Inventory Management

Warehouse Management

Do you work for ShipBob? Manage this product listing

ShipBob’s user interface

Ease of use rating:

ShipBob reviews

Overall rating

3.6

/5

107

Positive reviews

60

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend0.60/10
Rating distribution

5

4

3

2

1

51

21

3

10

22

Pros
“ShipBob could be a strong fulfilment partner, but it needs better warehouse controls, faster escalation procedures, clearer communication, and greater accountability when service failures occur.”
Verified reviewer profile picture

Andrew B.

GM

“Escalations can involve repeated scripted apologies but limited ownership, clear timelines, or proactive communication.”
Verified reviewer profile picture

Andrew B.

GM

“The platform has the potential to be a strong solution for growing international businesses.”
Verified reviewer profile picture

Andrew B.

GM

Cons
“Customer support often relies heavily on false service-level agreements (they start and stop the clock whenever suits them - delusion), even when the issue has been caused internally and is materially affecting sales and customers.”
Verified reviewer profile picture

Andrew B.

GM

“We have experienced delayed receiving, inventory that could not be located, slow internal transfers, and a lack of urgency when ShipBob has made an error.”
Verified reviewer profile picture

Andrew B.

GM

“We have experienced serious receiving delays, inventory issues, and poor communication during urgent situations. When errors occur, it can be difficult to find someone who will take direct ownership and drive the matter through to resolution.”
Verified reviewer profile picture

Andrew B.

GM

Who uses ShipBob?

Based on 107 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Apparel & Fashion
Retail
Health, Wellness and Fitness
Business Supplies and Equipment
Others

Use cases

Inventory Management
Order Fulfillment
Order Management
Logistics
Shipping

ShipBob's key features

Most critical features, based on insights from ShipBob users:

Order fulfillment
Inventory management
Billing & invoicing
Shipping management

All ShipBob features

Features rating:

3PL management
Activity dashboard
Activity tracking
Air shipping
Alerts/Notifications
API
Backorder management
Barcode/Ticket scanning
Billing & invoicing
Bills of lading
Catalog management
Claims management
Contact database
Container shipping
Customer database
Customer history
Customizable branding
Customizable reports
Data import/export
Data synchronization
Delivery management
Delivery tracking
Discount management
eCommerce management
EDI
Forecasting
For ecommerce
Freight shipping
Ground shipping
Import/Export management
Inventory auditing
Inventory control
Inventory management
Inventory optimization
Inventory tracking
Invoice management
IoT integration
Kitting
Labeling
Label printing
Manufacturing inventory management
Multi-Channel management
Multi-Location
Ocean shipping
Order entry
Order fulfillment
Order management
Order tracking
Package tracking
Parcel shipping
Product identification
Purchase order management
Quotes/Estimates
Real-Time data
Real-Time reporting
Real-Time updates
Recurring orders
Reorder management
Reporting/Analytics
Reporting & statistics
Retail inventory management
Returns management
Search/Filter
Shipment price calculation
Shipment tracking
Shipping labels
Shipping management
Shipping services integration
Special order management
Status tracking
Third-Party integrations
Warehouse management
Workflow automation
Workflow management

ShipBob alternatives

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Per month

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NetSuite logo
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No pricing info

Free trial
Free version
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Value for Money
Customer Support

ShipBob customer support

What do users say about ShipBob customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of ShipBob customer support.

A number of users highlight ShipBob's customer support as prompt, knowledgeable, and consistently helpful when resolving issues.

Multiple users mention the support team is easy to reach, provides clear guidance, and keeps them updated throughout the process.

A portion of users report slow response times, unresolved issues, and difficulty getting effective help from customer support.

Several reviewers note support can be unhelpful, lack follow-through, and sometimes fails to address or escalate problems adequately.

Support options

24/7 (live rep)
Email/help desk
Chat
Phone support
Knowledge base

Training options

In person
Documentation
Live online
Videos
Webinars

To see what individual users say about ShipBob's customer support, check out the review snippets below.

“The customer support was great and attentive.”

BK

Bridgette K.

owner

“I find their customer service is lousy - they are slow to respond and when they do, it's rare that anything gets resolved.”

GK

Greory K.

Partner

“Customer support often relies heavily on false service-level agreements (they start and stop the clock whenever suits them - delusion), even when the issue has been caused internally and is materially affecting sales and customers.”

Verified reviewer profile picture

Andrew B.

GM

ShipBob FAQs

Q. Who are the typical users of ShipBob?

ShipBob has the following typical customers:
Small Business, Mid-size Business, Large Enterprises, Freelancers

These products have better value for money


Q. What is ShipBob used for?

ShipBob provides Amazon-level shipping and order fulfillment solutions for ecommerce businesses, combining optimized shipping and logistics, order and inventory management, predictive data and insights, and customer communication. ShipBob integrates with online ecommerce platforms and technology solutions, such as Shopify, BigCommerce, Magento, WooCommerce, ShipStation, Amazon, and eBay. Users can connect a single or multiple online stores, allowing ShipBob to import orders, pick, pack and ship them. Tracking information is sent back to the store, allowing customers to keep track of their shipment. Businesses can manage orders directly from within ShipBob where users can monitor their live status at any time and track progress. Users can manage and export contact information directly within ShipBob, as well as connect APIs to facilitate communication with the customer base. Organizations are able to distribute their inventory between different fulfillment centers across the country, check real-time inventory status, and receive notifications whenever an item runs low. ShipBob’s returns management process is designed to help get returns back into the supply chain as fast and as efficiently as possible. Advanced filters allow users to drill down to find exactly the information they need, and save the view for later. ShipBob’s features for advanced reporting help organizations understand more about their business, and get a breakdown of expenses, view fulfillment times, and monitor which warehouses are being used for fulfillment. Organizations can add colleagues and provide them with access to only the information they need.


Q. What level of support does ShipBob offer?

ShipBob offers the following support options:
24/7 (Live rep), Email/Help Desk, Chat, Phone Support, Knowledge Base

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