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WorkWave Service Pricing, Features, Reviews and Alternatives
WorkWave Service FAQs
Q. Who are the typical users of WorkWave Service?
Q. What languages does WorkWave Service support?
Q. Does WorkWave Service support mobile devices?
Q. What other apps does WorkWave Service integrate with?
WorkWave Service product overview
What is WorkWave Service?
WorkWave Service is a web-based field service management software best suited for professionals in the cleaning, lawn, pest, HVAC, residential maid service, and landscape industries.
Key benefits of using WorkWave Service
WorkWave Service dashboard provides a single view of key metrics, such as account receivable totals and an activity log to show most recent actions on customer accounts.
The software also allows measurement of properties from anywhere, regardless of the weather, time or location.
A mobile application enables field workers to communicate easily in real-time with back office, connect with customers quickly and accept credit-card payments out in the field.
Typical customers
Platforms supported
Support options
Training options
Not sure about WorkWave Service? Compare it with a popular alternative
Starting from
No pricing info
Starting from
49
Per month
Flat Rate
WorkWave Service pricing information
Value for money
2.8
/5
52
Starting from
No pricing info
Pricing options
Value for money contenders
WorkWave Service features
Functionality
3.1
/5
52
Total features
88
14 categories
Most valued features by users
Functionality contenders
WorkWave Service users reviews
Overall Rating
3.2
/5
52
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend6.89/10
18
7
8
5
14
Overall rating contenders
Christopher C.
Construction, 11-50 employees
Used daily for 2+ years
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I like the flow within the program and the fact that it is web based eliminates a lot of downtime that you might experience from a local network program.
I would love to see POS functionality in a future update. To use this software in the retail store for cashing out products would be so great!
Hi Christopher - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.
Lisa M.
Consumer Services, 1-10 employees
Used daily for 1-2 years
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Keeps work orders from slipping through the cracks when you are so busy and not enough help.
I like that it keeps the technicians on task.
The program could be more user friendly to get it set up.
Hi Lisa - We are so glad you are finding success with our software. Thank you for the review!
Greg W.
Consumer Services, 11-50 employees
Used daily for 6-12 months
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Since the triansactions actually processed, the customer's bank account was charged $4,500. It took weeks to be able to credit the customer. We were charged merchant fees for all transactions and after four months sitll have not been reimbursed.
The software has many features though many are not yet ready for use. The system appears to have been brought to market too soon.
The softwares features have numerous glitches including:1) Rounding to Quickbooks is inaccurate so the syncing of many transactions fail and must be individually edited within Quickbooks to resolve. Many a day fail so a business of any size has considerable work to perform to properly sync Quickbooks.2) We process merchant payments including ACH through Workwave Team Light. There is presently no...
Hello, We appreciate you taking the time to share your thoughts. Customer support is our top priority - please contact customer support to speak to someone about these issues: (800) 762-0301. -WorkWave
Wayne S.
Chemicals, 11-50 employees
Used daily for 2+ years
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Not very good the last couple years. we have had them since 2004 when it was Real green
Customer information is in depth and lots of data to pull from, if you know where to look for it
payment processing. You can not see who paid on the day they pay. you have to wait until the next day and it doesn't show up on their account for a week? That is sub standard and a big glitch in your system just to name one.
Hello, Thank you for taking the time to share your thoughts on our product. Customer satisfaction is very important to us and we have passed along your comments to the WorkWave Service team. Please continue to contact customer support at (800) 762-0301 for any and all concerns. Thank you, WorkWave
David H.
Environmental Services, 51-200 employees
Used daily for 2+ years
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I have been in the industry for 40 years and used override of different systems. This is undoubtedly the strongest I have used to date. It extremely functional, easy to train on, allows for all of our employees to use a mobile system. If we use this from the first phone call for a new client through every interaction they will ever have moving forward. We have been using it since 2007
It is an extremely strong CRM system that handles everything from the initial client interaction through billing and payment. It is one of the most important pieces of software in our business.
A major miss step with their lead system, we had to drop out of this that side of the system because of all the problems they were having with it. We felt like we were beta testers however we were being billed monthly for the pleasure.
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