WorkWave Service Pricing, Features, Reviews & Comparison of Alternatives

WorkWave Service

Cloud-based Field Service Management Software

4.15/5 (26 reviews)

WorkWave Service overview

What is WorkWave Service?

WorkWave Service is a web-based field service management software best suited for professionals in the cleaning, lawn, pest, HVAC, residential maid service, and landscape industries.
WorkWave Service features scheduling, sales and estimation, billing, mobile application, property measurement and more. Users can immediately see their distance to drive and drive time in between appointments. Additionally, WorkWave Service quickly determines and flags up scheduling conflicts, if any.
The software captures and tracks leads and opportunities and organizes them in an intuitive manner to reduce missed opportunities for new business. Users can send bulk invoices and statements with process payment and one-shot view of any outstanding payments.
The WorkWave Service dashboard provides a high-level view of insights related to employees, products and materials management. Users can also get a single view of outstanding account receivable totals, current work order statuses, estimated revenues and capacity levels.
The property measurement feature allows users to measure properties from anywhere, regardless of weather, time of day or location. This helps in preparing site measurements before a visit and can be easily validated with the customer on the site visit.
www.workwave.com

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
WorkWave Service screenshot: WorkWave Service- DashboardGet Live ETAs From Your Drivers With WorkWave Route ManagerWorkWave Service screenshot: WorkWave Service- Mobile ApplicationWorkWave Service screenshot: WorkWave Service- Property MeasurementWorkWave Service screenshot: WorkWave Service- Rescheduling

WorkWave Service reviews

Value for money
Features
Ease of use
Customer support
  3.8
  3.8
  3.7
  4.3
Shaun D Simmons

Totally great interface as well as being able to combine a lot of back office in the filed now.

Used daily for 6-12 months
Reviewed 2018-07-19
Review Source: Capterra

In a nutshell it'll start saving on our fuel and fleet maintenance costs while streamlining a lot of the back office processes allowing them to focus on more income generating tasks.

Pros
Not only is the navigation (route optimization) so mu easier to do than other past platforms we wanted to be able to automate the "service complete" then it automatically bills the customer. Which was one thing our old platform didn't have.

Cons
I really can't say there's a con. It is a cloud platform so you must have internet/data connectivity to perform a lot of the "bells and whistles" which we had to go and update/upgrade 35 service folks mobile devices.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Christopher Cormier

Powerful scheduling and invoicing software.

Used daily for 2+ years
Reviewed 2019-11-14
Review Source: Capterra

Pros
I like the flow within the program and the fact that it is web based eliminates a lot of downtime that you might experience from a local network program.

Cons
I would love to see POS functionality in a future update. To use this software in the retail store for cashing out products would be so great!

Response from WorkWave


Hi Christopher - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Alegra Spinn

WorkWave is GREAT.

Used daily for 2+ years
Reviewed 2020-05-29
Review Source: Capterra

WorkWave has been great. The customer service is AMAZING!

Pros
Our company changed our software platform to that is run by WorkWave. The education that they gave us during the transition was great.

Cons
When you first start learning the software it is a bit confusing because there are so many features in it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Extremely Poor Business Practices

Used occasionally for less than 6 months
Reviewed 2019-06-17
Review Source: GetApp

I will never do business with Work Wave again. Although I believe that they are attempting to fill a niche in the marketplace in pricing and product, unless they address the fact that nothing is more important than customer service and sometimes that means realizing that your customers may be facing tremendous difficulties beyond their control and it is no longer about collecting your monthly fees from that customer but doing the right, kind and decent thing. We in the service business who have the opportunity to look at their customer's in the eyes each appointment and can often see hurt, pain and sorrow & have the opportunity to be caring to them. In comparison to companies whose employees sit in an air-conditioned building, have meetings around tables talking about sales goals and marketing hype. But if it was not for WW's real customers out in trucks each day, trying to make a living against the odds in the snow and heat, WW would not be in business. So when one of us is hurting, WW should care.

Pros
I wanted to give the "newer" guy on the block my business and I liked many of the features promised by our salesperson.

Cons
Virtually at the moment, we signed up for an annual contract with Workwave, monthly contracts are the industry norm, my business partner had a near death experience due to a hospital error. WorkWave was one of many service providers I contacted and requested a revision or cancellation of our accounts. Note: We to date have not been through the WW training, therefore the only investment they have in our account is their tech support attempted to help me load my QB .csv customer file into WW. WW never offer any kind words of support or concern to me or my business partner during my interactions. Our answering service, MoneyPenny, gave us one year of FREE service. WOW! WW offered to delay three months of billing and extend the contract by three months. When my business partner was not recovering, as rapidly as the doctors had hoped, I again contacted WW and requested another extension of our contract and billing. We had zero funds coming into our company and mounting medical bills. The WW reps in two departments again offered neither options to me and nor kindness to me. When I read the new CEO's wonderful letter requesting ideas, I wrote to him requesting his review of this policy and offered the suggestion of one company with whom I do business. They reduced our monthly bill to $15.00/month to keep our account active. To the CEO's credit, he did respond to my letter and very nicely told me there would be no adjustment to their policy.

Response from WorkWave


Thank you for your review, and we are very sorry to hear about your experience. We really appreciate your valuable feedback as it is very helpful for us as we continually look to grow and improve our company and practices. We will be reviewing this feedback with our larger team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Elyse Shepka

User Friendly Scheduling Database

Used daily for 1-2 years
Reviewed 2019-11-14
Review Source: Capterra

The fact that the web based program integrates with my tech mobile app is amazing. We can close completed work orders for our revenue report in house and bill accordingly.

Pros
The ease of set up, Work Wave setup team migrated our database for us. They set up multiple sessions for training and was so helpful and professional in teaching us the working of this program. They even set up additional sessions of basic training when we lost the employee that was first trained on the system. H2O Systems is very grateful for the communication and recovery of lost knowledge due to an employee termination and new users inexperience with the program. We are looking forward to using the program to its fullest capabilities because going forward with new employees we have not implemented all of the software's capabilities. The great thing about Work Wave is that it can be used in any level a company can handle. Even with the limited capabilities we have now with our new employees, we have not missed any scheduling or invoicing. Thanks to Work Wave customer support our scheduling is still true to form.

Cons
The fact that we have 6500 customers and wanted to just integrate for this program 850 customers for one of our divisions. We have multiple divisions and multiple employees that have single division responsibilities. When we first came aboard, Work Wave migrated our total Quickbooks list. This created a nightmare for my single division employees. We had to manually enter the specific customers for that single division. It was easier this way than having the task of picking out of the giant list. After we completed this task the program was so much easier to navigate.

Response from WorkWave


Hi Elyse - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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WorkWave Service pricing

Pricing options
Subscription
View Pricing Plans

Contact WorkWave for pricing information

WorkWave Service features

API (653 other apps)
Activity Dashboard (549 other apps)
Activity Tracking (322 other apps)
Audit Trail (306 other apps)
Auditing (353 other apps)
Automatic Notifications (508 other apps)
Billing & Invoicing (291 other apps)
Compliance Management (370 other apps)
Customizable Reporting (400 other apps)
Data Import/Export (380 other apps)
Document Management (302 other apps)
Document Storage (305 other apps)
Inventory Management (408 other apps)
Inventory Tracking (322 other apps)
Monitoring (293 other apps)
Real Time Data (332 other apps)
Real Time Reporting (284 other apps)
Reporting & Statistics (498 other apps)
Third Party Integration (409 other apps)
Workflow Management (409 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for WorkWave Service

Key features of WorkWave Service

  • Credit card payments
  • Customer, Service, & Location History Records
  • Dashboarding and reporting
  • Job scheduling
  • Field service management
  • Optimized scheduling
  • Built-in route optimization tool
  • Automated Billing& Invoicing
View All Features

Benefits

WorkWave provides a proprietary routing module that helps users optimize their daily and weekly schedule. It can also alert users of a potential scheduling conflict.
WorkWave Service dashboard provides a single view of key metrics, such as account receivable totals and an activity log to show most recent actions on customer accounts.
The software also allows measurement of properties from anywhere, regardless of the weather, time or location.
A mobile application enables field workers to communicate easily in real-time with back office, connect with customers quickly and accept credit-card payments out in the field.