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WorkWave Service Pricing, Features, Reviews and Alternatives

WorkWave Service product overview

Price starts from

$

79

/momonth
Other

What is WorkWave Service?

WorkWave Service is a web-based field service management software best suited for professionals in the cleaning, lawn, pest, HVAC, residential maid service, and landscape industries.

Key benefits of using WorkWave Service

WorkWave provides a proprietary routing module that helps users optimize their daily and weekly schedule. It can also alert users of a potential scheduling conflict.
WorkWave Service dashboard provides a single view of key metrics, such as account receivable totals and an activity log to show most recent actions on customer accounts.
The software also allows measurement of properties from anywhere, regardless of the weather, time or location.
A mobile application enables field workers to communicate easily in real-time with back office, connect with customers quickly and accept credit-card payments out in the field.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
FAQs/Forum
Email/Help Desk
Phone Support

Training options

Documentation
Live Online
Videos
Webinars
In Person

WorkWave Service pricing information

Value for money

2.9

/5

43

Price starts from

$

79

/momonth
Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

WorkWave Service features

Functionality

3.0

/5

43
Total Features90 14 categories

Most valued features by users

Alerts/Notifications
Reporting & Statistics
Activity Dashboard
Reporting/Analytics
API
Third Party Integrations
Document Management
Workflow Management

Functionality contenders

WorkWave Service users reviews

Overall rating

3.3

/5

43

Positive reviews

53%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.66/10
Rating distribution

5

4

3

2

1

17

6

5

2

13

Pros
It seemed user friendly and like it would streamline our business. It has a lot of useful features if you can find them when you need them.

GB

Gregory B.

I was able to easily learn how to use Workwave and received EXCELLENT customer service during my training. They are available any time to answer my questions, and are very professional and courteous.

RH

Robin H.

We feel like they are listening to the problems we are having and finding solutions. It's good to have real people to work through issues.

JB

JOE B.

Cons
They lied to me in the sales process about what customization options I had. Their "Engineering" department has literally not fixed one single problem.

DM

David M.

Non existent support, issues always blamed on "engineering" but unable to speak to anyone in that department.

BT

Bonita T.

Dont waste your time and money. Every turn on the way on dealing with this company I ran into empty promises and horrible user experience and costumer services lies.

jr

joe r.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Powerful scheduling and invoicing software.

Reviewed 2 years ago
Pros

I like the flow within the program and the fact that it is web based eliminates a lot of downtime that you might experience from a local network program.

Cons

I would love to see POS functionality in a future update. To use this software in the retail store for cashing out products would be so great!

Vendor response

Hi Christopher - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

review of WorkWave

Reviewed 2 months ago

Keeps work orders from slipping through the cracks when you are so busy and not enough help.

Pros

I like that it keeps the technicians on task.

Cons

The program could be more user friendly to get it set up.

Vendor response

Hi Lisa - We are so glad you are finding success with our software. Thank you for the review!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

15 years of experience.

Reviewed a year ago

Frustrating.

Pros

I did the research, and then my wife's cleaning company bought Service CEO in 2005. CEO has since been bought by Workwave. The idea was to streamline scheduling and client contact for her cleaning business. Did a reasonable job at first but soon fell behind on the requirements.

Cons

Very difficult to get necessary tweaks done to the software, but overall reasonable service. Then CEO was bought by Workwave, and they are arrogant and uncooperative. Most recently, my wife was diagnosed with pancreatic cancer and very suddenly had to shut down her business as of September 10th. She's paid her monthly fee for September, but they're insisting that she pay a buyout to cancel her contract. They're a bit like dealing with a bureaucrat laiden government department.

Vendor response

Hi Dave, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution and customer service did not satisfy your expectations.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

User Friendly Scheduling Database

Reviewed 2 years ago

The fact that the web based program integrates with my tech mobile app is amazing. We can close completed work orders for our revenue report in house and bill accordingly.

Pros

The ease of set up, Work Wave setup team migrated our database for us. They set up multiple sessions for training and was so helpful and professional in teaching us the working of this program. They even set up additional sessions of basic training when we lost the employee that was first trained on the system. H2O Systems is very grateful for the communication and recovery of lost knowledge due to...

Cons

The fact that we have 6500 customers and wanted to just integrate for this program 850 customers for one of our divisions. We have multiple divisions and multiple employees that have single division responsibilities. When we first came aboard, Work Wave migrated our total Quickbooks list. This created a nightmare for my single division employees. We had to manually enter the specific customers for that single division. It was easier this way than having the task of picking out of the giant list. After we completed this task the program was so much easier to navigate.

Vendor response

Hi Elyse - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Easy to use - easy to train.

Reviewed 3 years ago

I have been in the industry for 40 years and used override of different systems. This is undoubtedly the strongest I have used to date. It extremely functional, easy to train on, allows for all of our employees to use a mobile system. If we use this from the first phone call for a new client through every interaction they will ever have moving forward. We have been using it since 2007

Pros

It is an extremely strong CRM system that handles everything from the initial client interaction through billing and payment. It is one of the most important pieces of software in our business.

Cons

A major miss step with their lead system, we had to drop out of this that side of the system because of all the problems they were having with it. We felt like we were beta testers however we were being billed monthly for the pleasure.

WorkWave Service FAQs and common questions

WorkWave Service has the following pricing plans:
Starting from: $79.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


WorkWave Service has the following typical customers:
Freelancers, Mid Size Business, Public Administrations, Small Business


WorkWave Service supports the following languages:
English


WorkWave Service supports the following devices:
Android, iPhone, iPad


No, WorkWave Service does not have an API available.


WorkWave Service integrates with the following applications:
QuickBooks Online


WorkWave Service offers the following support options:
Knowledge Base, Chat, FAQs/Forum, Email/Help Desk, Phone Support

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