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WorkWave Service Logo

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Cloud-based Field Service Management Software

(13)

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WorkWave Service Pricing, Features, Reviews and Alternatives

WorkWave Service FAQs

Q. What type of pricing plans does WorkWave Service offer?

WorkWave Service has the following pricing plans:
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of WorkWave Service?

WorkWave Service has the following typical customers:
Freelancers, Mid Size Business, Public Administrations, Small Business


Q. What languages does WorkWave Service support?

WorkWave Service supports the following languages:
English


Q. Does WorkWave Service support mobile devices?

WorkWave Service supports the following devices:
Android, iPad, iPhone


Q. Does WorkWave Service offer an API?

No, WorkWave Service does not have an API available.


Q. What other apps does WorkWave Service integrate with?

WorkWave Service integrates with the following applications:
QuickBooks Desktop, QuickBooks Online


Q. What level of support does WorkWave Service offer?

WorkWave Service offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum

WorkWave Service product overview

What is WorkWave Service?

WorkWave Service is a web-based field service management software best suited for professionals in the cleaning, lawn, pest, HVAC, residential maid service, and landscape industries.

Key benefits of using WorkWave Service

WorkWave provides a proprietary routing module that helps users optimize their daily and weekly schedule. It can also alert users of a potential scheduling conflict.
WorkWave Service dashboard provides a single view of key metrics, such as account receivable totals and an activity log to show most recent actions on customer accounts.
The software also allows measurement of properties from anywhere, regardless of the weather, time or location.
A mobile application enables field workers to communicate easily in real-time with back office, connect with customers quickly and accept credit-card payments out in the field.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
Phone Support
FAQs/Forum

Training options

Documentation
Live Online
Videos
In Person
Webinars

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WorkWave Service logo

WorkWave Service

3.1
(58)
Jobber logo
4.5
(754)

Starting from

ic-pricetag

No pricing info

Free plan
Free trial
Pricing range

Starting from

49

Per month

Flat Rate

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

WorkWave Service pricing information

Value for money

2.7

/5

58

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

WorkWave Service features

Functionality

3.0

/5

58

Total features

86

14 categories

Most valued features by users

Activity Dashboard
Alerts/Notifications
Third-Party Integrations
Reporting & Statistics
API
Reporting/Analytics
Data Import/Export
Customizable Reports

Functionality contenders

WorkWave Service users reviews

Overall Rating

3.1

/5

58

Positive reviews

47

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6.84/10
Rating distribution

5

4

3

2

1

19

8

9

5

17

Pros
It seemed user friendly and like it would streamline our business. It has a lot of useful features if you can find them when you need them.
I was able to easily learn how to use Workwave and received EXCELLENT customer service during my training. They are available any time to answer my questions, and are very professional and courteous.
We liked the ability to track our delivery drivers.
Cons
They lied to me in the sales process about what customization options I had. Their "Engineering" department has literally not fixed one single problem.
We have repeatedly requested phone contact. They have taken money from us in error for a dispute 2 times (yes, one dispute = 1 deduction).
Non existent support, issues always blamed on "engineering" but unable to speak to anyone in that department.

Overall rating contenders

CC
AvatarImg

Christopher C.

Construction, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Powerful scheduling and invoicing software.

Reviewed 5 years ago
Pros

I like the flow within the program and the fact that it is web based eliminates a lot of downtime that you might experience from a local network program.

Cons

I would love to see POS functionality in a future update. To use this software in the retail store for cashing out products would be so great!

Vendor response

Hi Christopher - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

LM
AvatarImg

Lisa M.

Consumer Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

review of WorkWave

Reviewed 3 years ago

Keeps work orders from slipping through the cracks when you are so busy and not enough help.

Pros

I like that it keeps the technicians on task.

Cons

The program could be more user friendly to get it set up.

Vendor response

Hi Lisa - We are so glad you are finding success with our software. Thank you for the review!

SF
AvatarImg

Stuart F.

Consumer Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Software is not keeping up with industry requirements in Lawn Spray businesses.

Reviewed 2 months ago
Pros

It is overall a good program for running a lawn spray business. It does most of what you expect for the price you pay.

Cons

It is costly per user. We need changes made to software to help with NY reporting requirements, that should be easy to program, but support seems to not include this feature.

Vendor response

Thank you for sharing your thoughts on WorkWave Service. We have taken note of your comments. We encourage you to contact the support line for any questions/concerns - (800) 762-0301. Thank you, WorkWave.

DH
AvatarImg

Debbie H.

Recreational Facilities and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Get it in writing Read All the papers

Reviewed 7 months ago
Pros

Liked the program for scheduling and changing of workers in the system

Cons

You can ADD user at Anytime - since they make more money they are happy to help add and charge more BUT when you want to downsize how many users it will cost you. I know I asked about this and was told we can change user amounts anytime. However was not told it will cost. I understand cancelling the contract needs notice but to change how many users can use can be done for a COST to lower BUT not to raise. Seems not fair to the customer Will be changing programs

Vendor response

Hi Debbie - thank you for taking the time to share your experience with WorkWave. Customer feedback is our highest priority and your comments will help us continue to improve. Please call our service line at (800) 762-0301 to speak to our team. - WorkWave

DH
AvatarImg

David H.

Environmental Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to use - easy to train.

Reviewed 5 years ago

I have been in the industry for 40 years and used override of different systems. This is undoubtedly the strongest I have used to date. It extremely functional, easy to train on, allows for all of our employees to use a mobile system. If we use this from the first phone call for a new client through every interaction they will ever have moving forward. We have been using it since 2007

Pros

It is an extremely strong CRM system that handles everything from the initial client interaction through billing and payment. It is one of the most important pieces of software in our business.

Cons

A major miss step with their lead system, we had to drop out of this that side of the system because of all the problems they were having with it. We felt like we were beta testers however we were being billed monthly for the pleasure.

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