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WorkWave Service vs ServiceTitan Comparison

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Overview

WorkWave Service is a field service software suited for residential maid service companies, lawn & landscape professionals,...

Category Leaders

ServiceTitan is a cloud-based field service management solution that proudly support irrigation, commercial septic septic,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet
No screenshots yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

3.1

58

5

4

3

2

1

19

8

9

5

17

  • Value for money
  • Ease of use
  • Features
  • Customer support
47%
would recommend this app

4.4

245

5

4

3

2

1

174

36

8

9

18

  • Value for money
  • Ease of use
  • Features
  • Customer support
84%
would recommend this app

Pros

It seemed user friendly and like it would streamline our business. It has a lot of useful features if you can find them when you need them.
I was able to easily learn how to use Workwave and received EXCELLENT customer service during my training. They are available any time to answer my questions, and are very professional and courteous.
We liked the ability to track our delivery drivers.

Pros

I love that the engineers of the software are constantly changing it to better the software. Then there is a notification of what has changed and how it will benefit the user moving forward.
It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns.
Love the integration with phone lines, great messaging board with technicians, great marketing tracking.

Cons

They lied to me in the sales process about what customization options I had. Their "Engineering" department has literally not fixed one single problem.
We have repeatedly requested phone contact. They have taken money from us in error for a dispute 2 times (yes, one dispute = 1 deduction).
Non existent support, issues always blamed on "engineering" but unable to speak to anyone in that department.

Cons

Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything.
The sales person was clueless about what the software was, what it actually does.
Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review22 days ago

Key features

  • Total features86
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Availability Management
  • Bid Management
  • Billing & Invoicing
  • Budget Tracking
  • Budgeting/Forecasting
  • CAD Tools
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Change Order Management
  • Chemical Usage Tracking
  • Client Portal
  • Client Tracking
  • Commercial
  • Commercial/Industrial
  • Commission Management
  • Compliance Management
  • Confirmation/Reminders
  • Construction Tracker
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Management
  • Cost Database
  • Cost Estimating
  • Cost Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electrical Estimating
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • File Storage
  • Fitting Management
  • Fleet Management
  • For AEC Industry
  • For Arborists
  • For Carpet Cleaners
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Handyman Industry
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • For Plumbing Industry
  • For Residential
  • Forecasting
  • GPS
  • Geographic Maps
  • Groundskeeping Management
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Irrigation Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Labor Rates
  • Lead Management
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photo Capture
  • Photos/Images
  • Preventive Maintenance
  • Progress Reports
  • Project Billing
  • Project Management
  • Project Tracking
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Scheduling
  • Route Optimization
  • Routing
  • SMS Messaging
  • Sales Approval
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Supplier Management
  • Takeoff
  • Task Management
  • Technician Management
  • Third-Party Integrations
  • Time Tracking
  • Timesheet Management
  • Visual Assemblies
  • Warranty Tracking
  • Website Integration
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features132
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Availability Management
  • Bid Management
  • Billing & Invoicing
  • Budget Tracking
  • Budgeting/Forecasting
  • CAD Tools
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Change Order Management
  • Chemical Usage Tracking
  • Client Portal
  • Client Tracking
  • Commercial
  • Commercial/Industrial
  • Commission Management
  • Compliance Management
  • Confirmation/Reminders
  • Construction Tracker
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Management
  • Cost Database
  • Cost Estimating
  • Cost Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electrical Estimating
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • File Storage
  • Fitting Management
  • Fleet Management
  • For AEC Industry
  • For Arborists
  • For Carpet Cleaners
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Handyman Industry
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • For Plumbing Industry
  • For Residential
  • Forecasting
  • GPS
  • Geographic Maps
  • Groundskeeping Management
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Irrigation Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Labor Rates
  • Lead Management
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photo Capture
  • Photos/Images
  • Preventive Maintenance
  • Progress Reports
  • Project Billing
  • Project Management
  • Project Tracking
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Scheduling
  • Route Optimization
  • Routing
  • SMS Messaging
  • Sales Approval
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Supplier Management
  • Takeoff
  • Task Management
  • Technician Management
  • Third-Party Integrations
  • Time Tracking
  • Timesheet Management
  • Visual Assemblies
  • Warranty Tracking
  • Website Integration
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations3
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations25
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

HM
AvatarImg

Hojjat M.

Construction, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

ServiceTitan logo

ServiceTitan

Bunch of untrue statements

Reviewed 2 years ago

Horrible

Pros

Their presentation was completely different from what actually happened, during training other people complained about the same thing. lack of transparency

Cons

complicated, no customer service, rude service

SP
AvatarImg

Stephanie P.

Facilities Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ServiceTitan logo

ServiceTitan

Business Essential

Reviewed 8 months ago

I have been with Service Titan since 2015 and I would not use any other software. It can be challenging to keep up with how fast technology is changing but I know that Service Titan is working hard to help me make my business more profitable and efficient everyday.

Pros

Service Titan is the gold standard for running a trades business. It makes it easy to communicate to customers, record history and get an up to the minute snapshot of how our business is running.

Cons

Service Titan struggles with responsiveness in customer service. Also, not every contractor is ready to undertake the implementation of such a robust software so it requires extra help for set up and training that Service Titan does not provide.

Vendor response

Thank you so much for taking the time to write us this review, Stephanie! We are thrilled to hear about the success you've experienced on ServiceTitan and appreciate the feedback you provided that will help us to improve. Thank you for being a wonderful partner!

CD
AvatarImg

Chad D.

Construction, 1-10 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

ServiceTitan logo

ServiceTitan

They dropped the ball

Reviewed 5 years ago

The arrogance that they have is appalling

Pros

I owned a service company and was very pleased using service titan. I was then bought out and I even had the other company switch to service titan.

Cons

I just started a new company and tried using service titan again. I had to call them 3 times because they wouldn't ever call me back. Finally they told me that they won't do business with me because I currently only have 1 truck on the road. They said that it's not worth their time unless I'm willing to spend at least $900 a month with them. I guess they dont care about the little guy anymore since they are a billion dollar company now. I just wanted to use them and grow my business, but like I said, they dont care unless they can get a boat ton of money from you.

CG
AvatarImg

Chris G.

Facilities Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

ServiceTitan logo

ServiceTitan

6+ Years Using Service Titan

Reviewed 9 months ago

Both companies I have worked for saw major improvements after switching software. Service Titan provides a level of detail that the other systems were missing.

Pros

Service Titan is excellent at keeping everything organized. I have worked for two different companies that switched to Service Titan. It vastly improved our customer service and efficiency.

Cons

The customer service over the years has not been great. I know they are working to improve it though. Also there are some great features that are hidden unless you ask your CSM to turn them on. There should be more discussions or annual reviews about features that companies could add to improve quality of life without the customer having to ask or research on their own.

Vendor response

We appreciate your review, Chris! Feedback like yours helps us gain a deeper understanding of contractor needs and expectations. If there's anything specific you'd like to discuss or explore further, please don't hesitate to reach out.

HB
AvatarImg

Holly B.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

ServiceTitan logo

ServiceTitan

Excellent program to use!

Reviewed 9 years ago
Pros

Service Titan is very user friendly. Customer service are very quick to help with any issue!

Cons

The fact that you can't delete anything in Service Titan.

CM
AvatarImg

Christina M.

Construction,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ServiceTitan logo

ServiceTitan

Service Titan has been excellent for our plumbing company!

Reviewed 9 years ago
Pros

We like Service Titan because of the easy navigation it has through out the system. It is a great data base to store your repeat as well as your new customers information. It has drop down boxes that are user friendly and our dispatching display is colorful and very easy to read. Customer Service is top notch and quickly responds to your needs.

Cons

I currently do not have any dislikes with Service Titan.

AvatarImg
AvatarImg

Bernadette T.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

ServiceTitan logo

ServiceTitan

Customer Service needs Improvement

Reviewed 5 years ago

Overall it is too expensive for the quality of customer service.

Pros

Service Titan is good for a lot of reasons one of them being call tracking for marketing purposes, call recording for checking our own staff customer service and for recall. Service Titan syncs with outside software like gps tracking and accounting. It is a good software.

Cons

The cons with Service Titan are that they don't have a quick response time for customer service the best way is through a chat but not as efficient as they could be.

Vendor response

Thank you Bernadette for taking time to review ServiceTitan. We pride ourselves on building an amazing software that helps our customers better manage their business operations. That being said, we are constantly working hard to improve our services and offerings. Thank you for your support and for making your voice heard. We're excited to have you on board. Please do reach out to your success rep if there's anything we can do to be of help.

MT
AvatarImg

Michele T.

Construction, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

ServiceTitan logo

ServiceTitan

Service Titan has streamlined our operations

Reviewed 2 months ago

We are happy with how much we have grown with Service Titan. It is constantly evolving and growing. We feel that we are at the tip of the iceberg on what we can do with this program.

Pros

Service Titan offers ongoing training and updates

Cons

Onboarding was a bit of a struggle, and our advisors change frequently

Vendor response

This is exactly the type of review we love to see, Michele! Thank you for sharing about your growth with ServiceTitan. We will be sure to share your feedback around onboarding with the team.

AvatarImg
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Thomas G.

Consumer Services, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

ServiceTitan logo

ServiceTitan

Please read before signing contract

Reviewed 2 years ago

We are a plumbing company that services commercial and residential. Prior to signing a contract with Service Titan, we were given the impression that the transition to a new software would be smooth with the help of a training team and save us operation time on input. However, we were VERY misled. The training consisted of Zoom meetings and watching videos with no one showing our team how to utilize...

Pros

You are able to play back a previous call

Cons

The Customer service team was un responsive and the Training was minimal

TB
AvatarImg

Tricia B.

Consumer Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ServiceTitan logo

ServiceTitan

Service Titan is the way to go!

Reviewed 6 years ago

Overall, a great experience with Service Titan

Pros

Service Titan is so user friendly and simplistic to use, dispute all of the amazing information it provides, it is perfect for anyone no matter what their ability is with technology.

Cons

I wish it was more Sales friendly for the salesmen at my company and measuring their numbers. But as the name states, Service Titan is great for that all on the service/install end.

SC
AvatarImg

Shannon C.

Construction,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ServiceTitan logo

ServiceTitan

Absolutely the best software out there!

Reviewed 9 years ago
Pros

There are so many features that I love about the product, I don't even know where to begin. Everything is extremely streamlined so that you have quick easy access to your customer information and history. The dispatching screen is very easy to read and manipulate. The mobile version allows your techs to dispatch themselves, update the invoices, collect the payment, run credit cards. Has really gotten my office so organized.

Cons

The only downside to technology is the wifi service. Sometimes there is trouble syncing data and you need to wait but Service Titan has even come up with a Mobile App now so that you can work from the App even if there is no wifi service. So they found a solution for that problem very quickly.

SH
AvatarImg

Scott H.

Consumer Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

ServiceTitan logo

ServiceTitan

A big program

Reviewed 6 years ago

Overall I like the customer service that is friendly and ready to help anytime for problems that can arise

Pros

The ability to add prices and services to anything

Cons

It does take a while to create an invoice for service not listed

Ng
AvatarImg

Nino g.

Construction,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ServiceTitan logo

ServiceTitan

Amazing Service and Support.

Reviewed 9 years ago
Pros

Service Titan has afforded George Brazil Service amazing technical support. Their staff is always willing to help with whatever questions or problems that you encounter with the software.

Cons

As of late the latency that occurs during the business day is something annoying.

TC
AvatarImg

Tim C.

Construction, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ServiceTitan logo

ServiceTitan

Best service software

Reviewed 4 years ago

I use this software daily and absolutely love it. Can’t believe I use to do it without this software

Pros

This is hands down the best service software for any service related construction business. Super easy to use and contains all the info you need for each job.

Cons

Software is pricey but once you have it you understand why it costs what it does. This software is almost more than you need at times

Vendor response

Hi Tim, Thanks for the 5-star review. We're happy to hear that you love ServiceTitan. Reviews from customers like you help other businesses better understand what ServiceTitan does and make a more informed decision. We are humbled you decided to share your experience. Looking forward to continuing to help your business grow.

RS
AvatarImg

Robert S.

Consumer Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

ServiceTitan logo

ServiceTitan

Be Very Cautious!

Reviewed 3 years ago

Servicetitan has literally added to the problem we have.

Pros

Servicetitan has the ability to be, hands down, the best service software we have to date! You can basically run your entire service business with servicetitan and a accounting software.

Cons

Servicetitan has the absolute worst service I have ever experienced with any company. We started in November and was able to onboard in 2 week with appling constant pressure and working hard. They have a chat bubble for small challenges which they can handle timely... but BEWARE, if it is something to do with major functions you must schedule a appointment with this "success" manager we have had...

RJ
AvatarImg

Rita J.

Consumer Services,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ServiceTitan logo

ServiceTitan

Best customer service!

Reviewed 8 years ago
Pros

The ease of use and the phenomenal customer service!

Cons

Sometimes it runs a bit slower than I would like, but it's usually at certain times of the day.

AvatarImg

Verified reviewer

Retail, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

ServiceTitan logo

ServiceTitan

Service Titan review

Reviewed 5 years ago

We are relatively new to Service Titan, but have been please overall. Our service techs love it!

Pros

I'm a big fan of all the daily reporting that is important to our business.

Cons

The training and onboarding process is tedious. I understand it's a lot of information to cover, but it's time consuming.

Vendor response

Thanks so much for reviewing ServiceTitan. We're thrilled your techs love the platform. It's messages like yours that motivate us each day to continue building the very best product for the home services industry.

BH
AvatarImg

Bill H.

Consumer Services,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ServiceTitan logo

ServiceTitan

Top of the Field

Reviewed 8 years ago
Pros

Service Titan has an innate desire to be most helpful to contractors by researching, understanding and providing critical support for contractor profitability and customer service. As a result, Service Titan is very customer-centric and quick to change and improve their product. It is not static, but constantly changing and improving.

Cons

With a constantly changing product, it requires continued support and training. Service Titan is very good at this, but it is something of which a new customer should be aware.

JR
AvatarImg

Joshua R.

11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ServiceTitan logo

ServiceTitan

The Absolute Best!

Reviewed 7 years ago

The best program out there for dispatching. It has absolutely everything one could need in order to run a service company, and they are adding more every day.

Pros

I like the way that the accounting side of this software is very intuitive and syncs perfectly with quickbooks.

Cons

Some of the customer service agents will know less about the program than you will.

NM
AvatarImg

Nick M.

Consumer Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ServiceTitan logo

ServiceTitan

Opinion from an accounting professional

Reviewed 6 years ago

Service Titan has been a great solution for our company (HVAC 30 employees 5M). Reporting, accounting, and dispatching have all been simplified because of this software. The transition was a bit difficult at first but that was over in a week. Also, ST customer service has been phenomnal. I get on live chats all the time and most issues are resolved promptly.

Pros

The integration of payments in Service Titan and how easily it communicates with accounting software (Quickbooks).

Cons

All adjusting entries for AR have to be done in Service Titan. It was a pain at first but it makes sense. You want Service Titan and accouting software to be as close to one to one as possible.

DN
AvatarImg

Doug N.

Construction, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

ServiceTitan logo

ServiceTitan

Service in the Name and Not in Actions

Reviewed 2 years ago

The customer support is as bad as DirectTV's and that is saying something.

Pros

That it was the leader in the field service category.

Cons

Once we got into it the lack of CRM capabilities, and ability to support a sales cycle. This is best used if you have a strictly call receive and dispatch business. If you have any sales cycle without a technician in the field this is a cumbersome product to use. Also, the marketing campaign management is very limited and does not provide a drip campaign type or multiple channel marketing capabilities.

TS
AvatarImg

Timothy S.

Construction,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Stewart Plumbing Companies experience with Service Titan

Reviewed 8 years ago
Pros

Quick response to our concerns and needs. The implementation team was tremendous in helping us onboard in a timely manner. Learning curve was minimal for my team to overcome. 45 days in we are really comfortable with the product and still learning the features as the product is really robust. Reporting is broad enough to accomplish our needs in tracking performance and metrics.

Cons

Software conversion of data was a bit tough to work through but the Titan team stayed the course. We spent a lot of time correcting bad conversion with the Service Titan team . My suggestion would be to start off fresh with Service Titan and do not do the conversion of 2dispathing operating systems if possible. Again, the Service Level of Titan support is second to none!

PH
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Paige H.

Construction, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ServiceTitan

The Best Field Management Software in the Game!

Reviewed a year ago

Overall, Service Titan has improved our business functions 100% and been a vital tool in expanding our plumbing service company!

Pros

The mobile app and dispatch board are used daily at our plumbing service company, and they are very intuitive to understand. We love the modern look of Service Titan and the ability to present options to the customer on-site. We have been able to integrate payment processing, financing options, our price book, and QuickBooks Online. Before we used this product, all of these features were separate and hard to keep track of - Service Titan makes it easy!

Cons

The on-boarding process is long and tedious, but I do understand they set it up that way to ensure companies have the most success with the product when they go live with it. I would improve the integration with QuickBooks Online to be more seamless with connecting the payments to the invoices and all accounts payable documents.

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Verified reviewer

Facilities Services,

Used other for less than 6 months

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  • Value for money
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Buyers Remorse

Reviewed 7 years ago

I never used the product due to pricing and setup issues.

Pros

We never made it past the setup phase with Service Titan. There are many people happy with the functionality of the product. My concern is more to do with pricing and customer service.

Cons

I signed up with Service Titan mainly because of a need to streamline our equipment proposal process. We needed something that would allow us to do our proposals in real time and spread the workflow across our small team. We never made it past the setup phase so I can't honestly answer how well that part of their system works. My issue with Service Titan is the price they were charging me, along with...

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Verified reviewer

Construction, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ServiceTitan

Best software we've found for our business

Reviewed 6 years ago

Overall we are so glad we found Service Titan two years ago. It has improved so much of our business and we can't believe we ever worked without it. The pace of innovation at ST is quick which makes us excited for even more improved features.

Pros

The modern design, full features, mobile app, and great customer service.

Cons

Reporting can be questionable and not adaptable to our business sometimes which means we end up tracking some things outside of Service Titan. Tutorials and training could be easier to access and use.

Vendor response

Congratulations on your success! We're delighted we've been able to play a role in this. We're proud of ServiceTitan, but never satisfied. We'll never stop innovating and improving, and it's shops like yours that make all of the hard work worthwhile.