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CRM software for managing repair shops and POS transactions

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RepairShopr Pricing

Pricing overview

Value for money rating

4.4

/5

125

Price starts from

59.99

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Pricing details

This price is subject to change. For the most up-to-date pricing please visit https://www.repairshopr.com/pricing.

What users say

Any issues I have had where I have had to contact support has been really positive. I also like to see that my money is going to a constntly improving product.
It helps in creating tickets, making invoice, customer relationship management along with marketing of repair shops. Its POS features create automatic cost estimation which is very impressive.

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Reviewers who mentioned pricing said:

CW
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Chad W.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent all inclusive program backed by perfect support

Reviewed 5 years ago

Outstanding. Support team rocks, software is solid and reliable. Constantly improving which i really like.

Pros

The software fulfils every need we have, invoicing, ticketing, parts management, interfacing with the customer in an organized fashion, reporting, the list goes on forever (im only scratching the surface). In the rare case we need further explanation of a feature or we require support the support team is second to none. Price is very fair for everything it does. Our company completely relies on this product.

Cons

We would like to see the open invoice reminder section be developed. When relying on it for invoicing so heavily, its key to ensure constant communication is occurring between customers with outstanding balance and company. Since it syncs perfectly with quickbooks we have used external programs to handle AR, but it creates a mess of things syncing in terms of data authority.

GW
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Garrett W.

Management Consulting, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Decent software to allow tracking of goods/services with a pretty steep learning curve and certain quirks

Reviewed 6 years ago

If you're looking for something with basic inventory tracking, purchasing, and invoicing, RepairShopr is a great place to start. While there is a steep learning curve and the software has it's own quirks and specific ways of doing things (or not doing things), it's very inexpensive in comparison and is very robust. The free version is completely free with no strings attached!

Pros

The free version is pretty much fully functional for our needs. The automated invoices are very professional looking and automate emails when an order is completed (once clicking the proper button on the site). You can keep up with the quantity of goods and keep track with how many are bought and sold over various time periods. The ticketing system works great and it's easy to tell if customers are past due with payments as well. Repeat invoices from month-to-month can be automated which is a HUGE plus and seems to always work! Designed for the IT business, but can be used for anything!

Cons

I rated low in certain aspects because the system is very convoluted compared to other softwares in this space. It seems like it takes extra steps and multiple pages to get to "checkout." I have to keep a cheat sheet handy because there isn't a simple way to invoice a customer. It would be nice if all this can be done from one screen, but the user must go to a different webpage for each step. Something else that is aggravating is the way the invoice numbering works. It's automatic and I have yet to find a way to change it. Each invoice can be changed manually, but that takes extra steps as well. None of this may matter to you, and with my subscription being free, I can't complain much. However, if I were paying, this would be something causing me to look elsewhere.

GT
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Garrett T.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Ok product for the price.

Reviewed 2 years ago

It gets the job done for the most part. If we could easily transition to another product in our price range that is better supported, more often updated with new functionality and integrations, we would probably move.

Pros

It is cheap and easy. Support is OK, but email only. Sometimes you need to talk to a person.

Cons

Reporting is meh. No option for creating your own reports, so you are stuck with whatever they include. A few good integrations, but need lots more. It feels like they stopped development for RepairShopr when they released Synchro. Synchro has more integrations and features, some of which it would be nice to have, but we have an RMM already and don't want/need any of those features.

AM
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Amy M.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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For a company that uses a ticket system, has the best functionality for the price

Reviewed 8 years ago

This is the best one-stop solution for us, as it includes a very comprehensive setup for customer data, ticketing, invoicing, inventory management, scheduled emails, and customer portal. We are able to easily generate tickets or have customers generate their own, have multiple user logins, to delegate tickets to different people, and be able to sync to Google calendars for scheduling clients. I applaud...

Pros

No pros were added to this review

Cons

No cons were added to this review

MS
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Myron S.

Computer & Network Security, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Meh.

Reviewed 7 years ago
Pros

It's a good price and bridges the gap between a break fix repair shop and MSP. I think it's decent software for a beginning MSP or break fix shop.

Cons

This software is buggy. I don't know if we got a bad portal or what, but we're all the time having recurring invoices not process or autobill payments not process. Luckily we reconcile our books religiously, or we'd never know. Support's answer is oops we goofed, but you get to fix it. We've gotten exhausted of their software breaking and sometimes assume it's a bug. When it's not they're quick to point that out but oh so nonchalant when their bugs cost us money--arrogant.

SB
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Seby B.

Information Technology and Services, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Some great features, lots of problems, rude owner

Reviewed 7 years ago

It taught me the benefits of using a ticketing system for my repairs and introduced me to a lot of features that I insist on having now.

Pros

Lots of features and integrations with other software. The actual tech support staff was friendly, helpful and responsive (although I got tired of having to keep contacting them).

Cons

Features and Integrations often do not work correctly. I used this platform for 6 months and still did not understand how to do certain things. Click-to-Completion ratio for many features is too high. Platform is NOT intuitive and the KB is outdated. I also didn't like the invoice limit on the mid-level pricing. The owner was extremely rude to people who complained about features not working correctly in the Facebook group, lots of unhappy customers.

KO
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Kade O.

Information Technology and Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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RepairShopr - 10/10 Perfect Fit For Any Small IT Repair Shop

Reviewed 5 years ago

RepairShopr has been the perfect fit for our IT Service and Repairs business, it has allowed us to significantly reduce our overheads and streamline our whole business and take it out of the pen and paper dark ages.

Pros

It has all the standard features a repair shop needs and then some. The support team are always adding functions and implementing new integrations. It is also one of the easiest products to setup and implement and does not require the extensive and expensive onboarding process a lot of other products do.

Cons

Some minor areas lack customisability and they don't have the ability to pay for express support or one of customisations. But for the price point that is a small compromise to make.

DG
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Dale G.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product and Great Service

Reviewed 5 years ago

Customer Services has always been well, the product is good and offers everything I was looking for and then some. The price is not bad compared to others.

Pros

Software is Great and the Price is Great as well

Cons

It would be awesome if Clover Terminals could connect. I do know they are always improving their product thou.

RD
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Rory D.

Information Technology and Services, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Software

Reviewed 8 years ago

I have been struggling for a long time as a small business supporting small business's in my area to find that one piece of software that would help me run my computer consulting company efficiently and cost effectively - RepairShopr does it all for me. I would recommend this software to any small business in a heartbeat.

Pros

Does everything I need as a small computer consulting company. Fantastic customer support. Everything works - I have had zero issues with using this software.

Cons

Absolutely none.

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Sam P.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Expensive, Terrible Support, Something is Always Broken

Reviewed 2 years ago

I wish I had done more research before moving my data over to this software. Im a current user that regrets using it, but its too much of a headache to move over to something else right now.

Pros

The software could be great if they hired a full time team that could actually support the software. I like the interface, when its working (which is next to never) I like the functionality. I like the ability to use SMS to communicate with our customers. Reporting customization needs major work, but I do like the reports they have.

Cons

The price for this software is WAYYY too expensive. Customer service is non existent, server downtime is too frequent, not being able to access ANYTHING when the server goes down. I have put in service calls that have taken months to answer. Cash transactions wont print receipts. No backup server to use while server is down. When server goes down, your dead in the water, you cannot look up anything or make any transactions. The software only works with like 3-4 types of printers and label makers. The label designer is horrible. Migration from previous software is terrible. It only accepts a few customizable fields from previous software and even those don't map over properly. The list goes on....

CP
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Charissa P.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Not just for Retail Computer Shops

Reviewed 5 years ago

If you track inventory, deal with repair tickets, and need to keep up with marketing to your client base, then this is unbeatable. When I was operations manager for a Retail and B2B MSP we switched our retail side from Connectwise to Repairshopr and it was like night and day. It connected quicker, gave us access to our inventory, integrated with Quickbooks online, and gave us custom-ability to really...

Pros

The integration with other programs makes this unstoppable! This ties a CRM to your POS to your ticketing system. Being able to integrate all of these makes this system one of the most powerful I've worked with. It doesn't feel overbearing either. I worked with Kaseya BMS and Connectwise and both of those felt like beasts. This took a lot of key elements that those two systems have and brought them down to a retail level at a price that all companies should be able to afford. One of the best parts is that they are always integrating new features and squashing bugs. I was always amazed at how often new useful tools were being added. I'm pretty sure they don't have a huge team, but it felt like there must be hundreds of them with what was being accomplished.

Cons

Integration with Quickbooks Desktop is limited, but Quickbooks online is excellent. I wish it had the ability to map out locations to dispatch technicians too. It will track where your clients are at, but if you are trying to schedule multiple field techs, it would be ideal if you could see specific open tickets on a map (Maybe ones labeled "Onsite") and then be able to assign them to technicians based on location.

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Christian B.

Computer Hardware, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Repair Shop? Computer, Smartphone, Customer Management and Follow up so worth it!

Reviewed 6 years ago

I have jumped from many different customer management systems, each one does it own unique thing. Repairshopr though has set the bar in my opinion. Repairshopr has really carved out a niche in the repair community. One of the most basic and simplistic things that sold me was the feature that lets you send out a automated email that is customized to say the customers name so it makes it look like you...

Pros

-Automated personalization customer follow-up saves a bunch of time -Asset Tracking -Tickets that are trackable for each customer profile -Continued updates to enhance the entire product -Inventory Tracking -Estimates -Multiple Integrations with your website for -Parts Tracking -Leads and turning those leads in to sales There are so many features that I want to use but because I stay so busy, I cannot use them all. If this bothers you, you have a plethora of options that you can turn on, or turn off. You can also set each user profile to a specific group, like Tech level 1, Tech level 2, Tech level 3, and assign them each with different access to different things.

Cons

-Lack of scheduling an employee(s) although there is a clock in/clock out feature -Lack of payroll integration, I have to use a separate program for payroll alone -Lack of being able to hide certain notes or a specific ticket or customer profile that may be an escalated issue, where you do not want your employees seeing. -Lack of backup options built in to the plan at no cost, Repairshopr has been very reliable since I have been using it, I am not really concerned about not having this backed up. I cannot really come up with many cons, this product is great, if you are in the repair business just suck it up and set aside the monthly spend, it pays for itself.

TM
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Tanmay M.

Media Production, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A great inventory management tool that's easy to use for all employees!

Reviewed 5 years ago
Pros

What I like most about RepairShopr is the flexibility it allows its users in creating and maintaining varying degrees of inventory items. What if you had 2 products that were "technically" the same but varied in price, varied in build quality, etc. RepairShopr allows you to create those categories from the bottom up so you can create as much nuance as needed between various inventory items while abstracting...

Cons

What I liked least about RepairShopr is the interface to switch between users. It's very easy, while in a rush, to overlook that another user was signed in previously. While a huge portion of that is human error and employees not paying attention, perhaps a little more thought into the user interface would prevent this human error from occurring. Perhaps, adding a picture of the employee's face or some sort of visual avatar would be great so an employee knows that another employee is signed in. I think this, overall, ties into the user interface for RepairShopr which can be somewhat technical and very utilitarian. This isn't a bad thing but a more well thought out user interface that is far more human friendly could be extremely beneficial for users overall.

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Christopher W.

Computer Networking, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Repairshopr Review

Reviewed 5 years ago

Great! Excellent customer service and great product that they add new features to weekly

Pros

Ease of use. Ability to text customers. Price and customer support

Cons

Lack of built in rmm. Need additional addins to perform automated tasks. Sync to quickbooks works sometimes.

TN
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Timothy N.

Information Technology and Services, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Underdeveloped software, support is slow and under skilled but has potential.

Reviewed 7 years ago

The best part of the software is that most things are all in a single place. The cost is low enough that we work though the other issues.

Pros

Low cost is the best feature. It is pretty easy to use aside from poorly designed features. Everything is in one place which is really nice.

Cons

The customer support is poor with very long response times If you hit on an issue that is broken we often do not get a response at all. Poorly developed features once you go beyond the basic use things don't work properly or only partially. No usable security at all so there is no way to control when employees access system or from where. Leads system is poorly done, contract system makes no sense,...

TM
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Terrell M.

Information Technology and Services, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good all around Customer management Software

Reviewed 5 years ago

I wish I would have tested it thoroughly before investing but I have not found many other software that does all that it does so I'm ok with it.

Pros

It has lot's of features inventory management, helpdesk and ticketing system, email marketing, POS and numerous integrations that make this feature rich.

Cons

Some of the features are limited and payment gateway options are somewhat limited. It's a good mix of services but you have to put time and money into it raising the cost in one way or another

GW
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Grant W.

Airlines/Aviation, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple, Effective, Affordable, & Most of all, It just works....

Reviewed 6 years ago

It's like having another person on staff. Additionally, in our industry, we need to be able to show traceability throughout the inventory item life cycle in our system. This allows us to do this by giving each stock item a unique ID.

Pros

There really is too much to list. The software is perfect for a small organization but can be scaled to multiple locations. -Easy to implement -Easy to make adjustments to Invoices -Easy to manage customers -Custom Fields -Custom Alerts -Custom Emails

Cons

Our biggest issue is printing options and customization of inventory labels. The print options are all there but we use a mix of PC and Mac with several different printers in different physical locations throughout the building. We probably have it configured incorrectly but it still works for us. A bit clunky but still better than the alternatives.

AR
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Verified reviewer

Computer Networking, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Do yourself a favor and get it.

Reviewed 6 years ago
Pros

We've been with them since beta and they've done nothing but add value to the product. Things that used to to take many convoluted steps in my old Ticketing/PSA system are now a snap. No more keeping crazy user documents for new people to memorize before they can open the software. It's so intuitive that I just give new employees the link and their username. It integrates with most of our tools and they are always adding new integrations.

Cons

Cloud based can cause some issues that having a on-site server rectify but as it stands we've had 99% + uptime so it's less of a con and more of an observation.

GW
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Greg W.

Information Technology and Services, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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New Business Perfection

Reviewed 8 years ago

Starting a repair business is not easy but using this software as the Management system for the business will make your lives easier. Inventory comes in and you enter it give it a bar code print label and put it on the shelve. Parts come in you keep count on quantity and know when your running low. The software has an end of day and many other reports like whats selling the best in your store. I used other software before this software and hands down this is the best bang for the buck.

Pros

The ease of use and the plethora of reports available that show details many other software does not.

Cons

I would love to be able to search customers more easily by phone number. We get calls and dont know who was calling before we call them back. It would be nice to be able to look the number up associate it with a current or previous transaction for a better idea of whats going on before we call them back.

SP
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Steve P.

Information Technology and Services, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A "Diamond in the Rough" in the IT MSP automation market.

Reviewed 6 years ago

Went from using Outlook calendar, tasks, and spreadsheets to fully automating our entire IT MSP operation

Pros

Tremendous Customer Database, Ticketing and invoicing system, that integrates with Quickbooks and RMM tools. We looked at Connectwise & Autotask (too complex), Service Fusion (slow/poor integration), Pulseway, Solarwinds MSP, and many others but none have the flexibility, speed, and feature set that Repairshopr has. If you are a small MSP that handles both business and residential customers and...

Cons

The mobile app could use some updating to include more of the features found in the full product, but the mobile site is perfectly usable.

gl
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gary l.

Computer Hardware, self-employed

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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brilliant software

Reviewed 6 years ago

makes running my business so simple - thank you

Pros

the whole system is so easily customised and my whole website is now built around the contact forms that create an instant ticket even when a customer simply asks for a price for a repair I can now send an immediate estimate without ever having to fill out any forms myself - this software saves me a massive amount of time and wouldn't be without it - the support get back to you same day with an answer and are really helpful - I wish everything worked like this - makes my life so much easier thank you Repairshopr I cannot praise you enough

Cons

There are absolutely no cons to this software and I would urge anyone thinking of using it to give it a good try as its so good

BW
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Brett W.

Consumer Services, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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It's the solution we couldn't find after 8 years of searching.

Reviewed 6 years ago

Productivity, Organization, Customer Service, Keeping the overhead costs low and staying on top of the workflow.

Pros

It's the answer to small-businesses who are ignored by enterprise-level developers, but this product off the bat had MORE FEATURES and MORE CUSTOMIZATION for our repair shop at a value point we couldn't avoid. No other product has such a package that is also reasonable to use and has basic CRM functions.

Cons

The only downside I see (and they are working on it) is that sometimes it might be nice to have a service to use their in-house expertise to customize problem solving like some other companies have done with extremely specialized features to optimize for our particular business. But, the company is adding updates and refinements nearly weekly, and some of those specialty features have already come onto the standard platform on their own, so I know they are always working to make it better.

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Mike V.

Computer & Network Security, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Repair Shopr is great for Computer Repair & MSP's

Reviewed 8 years ago

I've really enjoyed switching to Repair Shopr. It was very easy to setup and migrate my Quickbooks customers to Repair Shopr. Invoicing my customers is very easy with their e-mail integration. As a Managed Service Provider, recurring invoices run on schedule every month making it easy and fast to receive payment. It you are interested in getting a lot of reporting info, you can do that really quick. Many different reports to choose from. One of my favorite feature is auto receipt printing when an invoice is paid. It's has a Point of Sale interface as well. I do not use that because I'm not really a store, but it looks very robust. The best thing is that is is very affordable and you get a lot of bang for the buck. If you are in the computer service business, this is a must have.

Pros

All the available feature such as Invoicing, Customer Asset Tracking, Service Ticketing System, Auto Receipt Printing, Reports, Estimate System, Sales Leads & Customer Follow-up Email System.

Cons

It's not free, seriously. I love it.

JL
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Jet L.

Computer Hardware, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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An extraordinary software suite that pack lots of features

Reviewed 6 years ago

We had an amazing experience with RepairShopr. We used it mainly as a tool for customer service regarding products warranty and repair management. Although it is an off the shelf software suite, all the workflows and data fields are highly customize-able. It also features great CRM features for tracking leads, estimate, invoices, customers interaction. If your primary business is repair services, this is the one-stop software that you should get to run your business.

Pros

Very rich in features. Great degree of customization can be done. Fast support response. Ability to integrate with various accounting software (eg. Quickbook) and cloud services.

Cons

Pricing may be a bit steep if you have many users.

EY
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Eldad Y.

Security and Investigations, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best software out there for small business (IT and computer repairs)

Reviewed 8 years ago

Been in the market for a great software, for the price they offer they really do DELIVER all our needs. I know they are developing and making changes to their mobile app, but overall, after looking at higher end solutions- they are the best in their leauge

Pros

Has 90% of what we are looking for. Great and easy integrations with lots of services are included. * Imporved our ability to easly communicate with clients- including intergrated text services * Easy sync with QB

Cons

Would love to see a better ticketing system- even in a higher price range- one that we can use with our corporate clients. Overall- for home users, and regular business clients- it answers our needs