RepairShopr Reviews - Pros & Cons, Ratings & more

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RepairShopr helps repair shops, plumbing agencies, painting contractors, HVAC services, and other businesses streamline invoicing, marketing, CRM, ticketing, and point of sale (POS) operations via a unified portal. The platform includes a self-service portal, which lets customers view and check invoices and service status and approve or decline repair estimates.

RepairShopr

Android

Linux

Web-based

Windows

iPad

iPhone

I had a support technician tell me "She loves her Job" WOW. This is the leading edge place to be!!!! Thank you.

Manager

RepairShopr is best solutions for Computer users because, when computer don't work we need to repair that  good solutions from RepairShopr.

Owner

Great support (I even spoke to their support team on the phone- what??) and in general a very enthusiastic crew. I hope that means that they are growing and successful- they deserve it.

Owner / Operator

Any issues I have had where I have had to contact support has been really positive. I also like to see that my money is going to a constntly improving product.

Owner/ 1 Man Army

Great knowledge base, and support people that are very knowledgeable. They just redone the UI and it is great.

Audio Engineer

While a huge portion of that is human error and employees not paying attention, perhaps a little more thought into the user interface would prevent this human error from occurring.

Operations Manager

Peace of mind knowing that all our customer and ticket data is safe and accessible from any web capable device. Easy to setup for the first time and yet extremely customization.

Senior Cloud Solutions Specialist

Customer support is excellent as well. So glad I found this product.

Founder/CEO

The customer support is poor with very long response times If you hit on an issue that is broken we often do not get a response at all.

Executive II (Quality Department)

It helps in creating tickets, making invoice, customer relationship management along with marketing of repair shops. Its POS features create automatic cost estimation which is very impressive.

Extremely convenient for storing customer history and linking their assets and notes. Developers are very responsive to feedback and constantly adding improvements and new integrations.

Terrible service when requested for issue fix. Inventory system not to par.

I like repairshopr for its ease of use and value.

Business Owner

RepairShopr has so much functionality. Personally I strongly believe RepairShopr has increased the ability of smaller businesses to exist.

System Administrator/Office Manager

Seamless integration for our inventory, ticketing, billing, and payment solutions.

Consultant

Decent software to allow tracking of goods/services with a pretty steep learning curve and certain quirks.

Member

Overall, experience has been very positive. It took a while to find a software that checked all the boxes we needed.

This is more that I am speeding along and all of a sudden I realize a field has moved due to the update. An initial annoyance, but doesn't hinder the functionality.

RazorSync

QuickBooks Desktop

QuickBooks Enterprise

one platform for customer relationship management

RepairShopr has helped me to complete tickets and get my billing out to my customers along with helping with paperwork.  My previous software was only available in the office, so I would have to comeback and finish all of my paperwork at the office at night.

Good Repair Shop CRM and Ticketing Software

We are CANCELLING this software. We signed up in September and were completely floored with how USELESS it is for our business in a quick hurry.  Your inventory system has a mind of its own and should be re wrote! Ticketing to invoicing did work seamlessly, as long as you didn't need to know subtotals before billing. Late fees adding automatically is fine, until post dates play a factor as it does out here in rural areas. The integration to Quickbooks leaves much to be desired. To be honest, it was like working with a toddler because once I had fixed something, it reverted back to doing whatever it wanted. I fully plan to write a review for the world to see and be WARNED to not link up with your company. If you would like to make this egregious decision of purchasing and trusting your software to do what it said it could right, please contact me.....I would love to talk REFUNDS!!!

headache waiting to happen

We've been using RepairShopr to run out business (www.PlatinumRepairs.co.za) for around 2.5 years now. Before that, we used spreadsheets, which worked well until the business grew - then we needed a proper system. The software runs very smoothly, and where we have come across issues, the support has been excellent. Syncs with Quickbooks and constantly gets improved.

Fantastic Software - I wouldn't use anything else

I've really enjoyed switching to Repair Shopr. It was very easy to setup and migrate my Quickbooks customers to Repair Shopr. Invoicing my customers is very easy with their e-mail integration. As a Managed Service Provider, recurring invoices run on schedule every month making it easy and fast to receive payment. It you are interested in getting a lot of reporting info, you can do that really quick. Many different reports to choose from. One of my favorite feature is auto receipt printing when an invoice is paid. It's has a Point of Sale interface as well. I do not use that because I'm not really a store, but it looks very robust. The best thing is that is is very affordable and you get a lot of bang for the buck. If you are in the computer service business, this is a must have.

Repair Shopr is great for Computer Repair & MSP's

Great Software, very flexable

Useful help-desk software

Overall, it's a pretty decent tool with good value for money. Gets the job done really.

Awesome for inventory management

Its very good to have this tool as until customer is not uploading the charges and fees in the ticket we are not proceeding with any activities. Helping to nourish the business at great extend.

Robust CRM

Perfect for the small shop

RepairShopr - a 

Outstanding.  Support team rocks, software is solid and reliable.  Constantly improving which i really like.

Excellent all inclusive program backed by perfect support

least worst option we've found.  Impossible to change providers if we wanted.  Not at all motivated to develop a better product.

Half Baked SaaS

The ability to keep track of customer records, comments and progress tracking are just a few. RepairShopr has so much functionality. Personally I strongly believe RepairShopr has increased the ability of smaller businesses to exist. Thank you for that. 

Ease of use and affordability

We are very pleased with your product as it has a lot of potential and many features that we feel will make our customers experience better.  More importantly, we looked for a company who will be as aggressive with their software and adding features as we are with improving our process so we love the Friday updates that tell about the new features/functions of the software.

Another thing we take into consideration is the promptness on the support department to handle issues or provide assistance on questions/concerns we have and your team has been excellent! 

We look forward to a long relationship with your organization and are we are currently in the process of migrating the rest of our databases over to your system as we are extremely pleased with the ticketing system which is the backbone of our process.  We will be adding your preferred credit card merchant service provider as we want to have a unified system for all needs and they appear to have very competitive rates. 

Keep up the great work and you we are a client for life, looking forward to adding this software to our other location(s).


***The best product on the market, backed by the most aggressive and prompt support team***

It's like having another person on staff.  Additionally, in our industry, we need to be able to show traceability throughout the inventory item life cycle in our system.  This allows us to do this by giving each stock item a unique ID.

Simple, Effective, Affordable, & Most of all, It just works....

Starting a repair business is not easy but using this software as the Management system for the business will make your lives easier. Inventory comes in and you enter it give it a bar code print label and put it on the shelve. Parts come in you keep count on quantity and know when your running low. The software has an end of day and many other reports like whats selling the best in your store. I used other software before this software and hands down this is the best bang for the buck. 

New Business Perfection

We needed a better invoicing system to control all aspects or our business (shop repair, on-site repair, contracts and web development).  We were using Zoho, but needed better features and tracking.  Tried RepairShopr and it totally changed our business.  So much more than just invoicing.  It's really a full blown business management system and the reporting is excellent.

I would easily pay twice as much for RepairShopr.

makes running my business so simple - thank you

brilliant software

I have been in computer repair for almost 20 years and have used many other software products, tired to write my own software and spent a good part of a year trying to find the best software that would make my business more efficient, profitable and help me communicate better with my customers.

After demoing just about every software product out there and being at point of frustration, I gave RepairShopR a try. After going through a couple of on-boarding sessions with them, I quickly realized that this was the software "I always wanted to write"! The best part is they have taken it way beyond what I thought was possible. This is the real deal and has changed my business forever.  My business has increased, my customer satisfaction is through the roof, which has also turned into more 5 star reviews and even more business!

Communication with customers is so important, and the thought of picking up the phone and calling every customer for results, approval, progress and completion used to take hours. Using the built in email and SMS functions along with the "Canned Responses" now takes seconds and customers love the interaction.  In just 3 months of using RepairShopR, it has saved me 4 times from customers trying to get something for nothing, as I have a paper trail of all communications and approvals.

The Marketing plug has been tremendous for keeping in touch with customers automatically and the "Worksheets" makes sure that all procedure's and workflow are followed properly.

I have recommended this software to IT customers of mine that are in the service industry and recommend it highly. On second thought, don't use it because it will make my business look better than yours :-)   

Well done RepairShopR - 5 stars!

Best Computer Repair Store Software, PERIOD!

Been in the market for a great software, for the price they offer they really do DELIVER all our needs.
I know they are developing and making changes to their mobile app, but overall, after looking at higher end solutions- they are the best in their leauge

Best software out there for small business (IT and computer repairs)

It taught me the benefits of using a ticketing system for my repairs and introduced me to a lot of features that I insist on having now.

Some great features, lots of problems, rude owner

Good product for the price. Excellent customer support.  My questions are answered completely and quickly.

Easy to use and integrates well with Quick Books

New features always coming about. While the speed of some releases I wish could be faster, I fully understand the reasoning behind, and could only hope this review nets them 1+ more customers so that they can speed up development process with expansion.

Only gripe - syncing with QB needs to be streamlined.

RepairShopr Reviews (2025)

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126 reviews