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ShipBob Logo

Cloud-based shipping & order fulfillment solution

Table of Contents

ShipBob - 2026 Pricing, Features, Reviews & Alternatives

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

ShipBob overview

Based on 104 verified user reviews

What is ShipBob?

By industry, ShipBob reviewers are most commonly professionals in consumer goods (24%). The most frequent use case for ShipBob cited by reviewers is order fulfillment (65% of reviewers).

What do users say about ShipBob pricing?

Some users report that ShipBob offers clear warehousing fees and low shipping costs, and they appreciate credits for overcharges. However, many users indicate frequent overbilling, inconsistent pricing, and unexpected fees. Reviewers feel SKU and kitting fees add up quickly, making the service expensive, and some users say auditing invoices is time-consuming and frustrating.

Starting price

Alternatives

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Pros & Cons

Ease of Use

Pricing

Inventory Management

Customer Support

ShipBob’s user interface

Ease of use rating:

ShipBob review summaries overview

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(31)
3-4(24)
5(49)

What do users say about ShipBob?

Reviewers indicate ShipBob streamlines order fulfillment and shipping, helping them save time and scale operations. They find the software easy to use, with straightforward integrations and clear inventory management tools. Some say the platform’s analytics aid in planning and decision-making, and they appreciate the multiple fulfillment centers and transparent order tracking.

Users report frequent issues with customer support, slow response times, and unresolved problems. They mention inconsistent pricing, unexpected fees, and delays in order processing and inventory check-in. Some experience technical bugs, shipping errors, and difficulties with billing, which impact their overall satisfaction.

Select to learn more


Who uses ShipBob?

Based on 104 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Apparel & Fashion
Retail
Sports
Media Production
Others

Use cases

Inventory Management
Order Fulfillment
Order Management
Warehouse Management
Shipping

ShipBob's key features

Most critical features, based on insights from ShipBob users:

Inventory management
Order management
Order fulfillment
Warehouse management
Shipping management

All ShipBob features

Features rating:

3PL management
Activity dashboard
Activity tracking
Air shipping
Alerts/Notifications
API
Backorder management
Barcode/Ticket scanning
Billing & invoicing
Bills of lading
Catalog management
Claims management
Contact database
Container shipping
Customer database
Customer history
Customizable branding
Customizable reports
Data import/export
Data synchronization
Delivery management
Delivery tracking
Discount management
eCommerce management
EDI
Forecasting
For ecommerce
Freight shipping
Ground shipping
Import/Export management
Inventory auditing
Inventory control
Inventory management
Inventory optimization
Inventory tracking
Invoice management
IoT integration
Kitting
Label printing
Manufacturing inventory management
Multi-Channel management
Multi-Location
Ocean shipping
Order fulfillment
Order management
Order tracking
Package tracking
Parcel shipping
Process/Workflow automation
Product identification
Purchase order management
Quotes/Estimates
Real-Time data
Real-Time updates
Recurring orders
Reorder management
Reporting/Analytics
Reporting & statistics
Retail inventory management
Returns management
Search/Filter
Shipment price calculation
Shipment tracking
Shipping labels
Shipping management
Shipping services integration
Special order management
Status tracking
Third-Party integrations
Warehouse management
Workflow management

ShipBob alternatives

ShipBob logo

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Value for Money
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Booqable logo
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29

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ShipStation logo
visit website

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14.99

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Zoho Inventory logo
visit website

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39

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Customer Support

ShipBob integrations (60)

Integrations rated by users

We looked at 104 user reviews to identify which products are mentioned as ShipBob integrations and how users feel about them.

Shopify logo
Shopify

Integration rating: 3.5 (2)

Backend of our site messaging.

Verified reviewer profile picture

Jonathan S.

Founder

Integration rating: 5.0 (1)

Designed the landing page in Squarespace, then used the Ticket Tailor plugin for ticketing.

NU

Nicole U.

President

ShipBob customer support

What do users say about ShipBob customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of ShipBob customer support.

A number of users highlight ShipBob's prompt, knowledgeable, and attentive customer support team.

Multiple users mention that support is easy to reach, provides clear guidance, and resolves issues quickly.

A fair number of users report slow response times and unresolved issues when contacting customer support.

Multiple users feel support lacks effectiveness, with some citing unhelpful answers and difficulty escalating problems.

Support options

24/7 (live rep)
Email/help desk
Chat
Phone support
Knowledge base

Training options

In person
Documentation
Live online
Videos
Webinars

To see what individual users say about ShipBob's customer support, check out the review snippets below.

“The customer support was great and attentive.”

BK

Bridgette K.

owner

“I find their customer service is lousy - they are slow to respond and when they do, it's rare that anything gets resolved.”

GK

Greory K.

Partner

“WORST CUSTOMER SERVICE EVER”

vr

valerio r.

CEO

ShipBob FAQs

Q. Who are the typical users of ShipBob?

ShipBob has the following typical customers:
Small Business, Mid-size Business, Large Enterprises, Freelancers

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Q. What is ShipBob used for?

ShipBob provides Amazon-level shipping and order fulfillment solutions for ecommerce businesses, combining optimized shipping and logistics, order and inventory management, predictive data and insights, and customer communication. ShipBob integrates with online ecommerce platforms and technology solutions, such as Shopify, BigCommerce, Magento, WooCommerce, ShipStation, Amazon, and eBay. Users can connect a single or multiple online stores, allowing ShipBob to import orders, pick, pack and ship them. Tracking information is sent back to the store, allowing customers to keep track of their shipment. Businesses can manage orders directly from within ShipBob where users can monitor their live status at any time and track progress. Users can manage and export contact information directly within ShipBob, as well as connect APIs to facilitate communication with the customer base. Organizations are able to distribute their inventory between different fulfillment centers across the country, check real-time inventory status, and receive notifications whenever an item runs low. ShipBob’s returns management process is designed to help get returns back into the supply chain as fast and as efficiently as possible. Advanced filters allow users to drill down to find exactly the information they need, and save the view for later. ShipBob’s features for advanced reporting help organizations understand more about their business, and get a breakdown of expenses, view fulfillment times, and monitor which warehouses are being used for fulfillment. Organizations can add colleagues and provide them with access to only the information they need.


Q. What level of support does ShipBob offer?

ShipBob offers the following support options:
24/7 (Live rep), Email/Help Desk, Chat, Phone Support, Knowledge Base

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