ShipBob Reviews - Pros & Cons, Ratings & more

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Fishbowl

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ShipMonk

ShippingEasy

ShipHero

ShipBob brings next- & 2-day shipping and logistics to fast-growing ecommerce brands through software and distributed fulfillment centers. With 30+ locations across 3 continents, ShipBob's strategically located near your customers to provide cost-effective, fast shipping options.

ShipBob

Web-based

Worst of all, we lost customers due to delayed orders and faulty tech related to shipping options.

Owner

As a small business owner my time is super important to me. So using ShipBob's simple, quick and easy to use platform has been such a great benefit to my business.

Customer Support Manager

The onboarding process was seamless and our success manager was very helpful in implementing our specific fulfillment needs like available shipping options and inventory management.

Board President

I can't say enough good things about ShipBob. Their customer care team is great at what they do and make interactions a great experience.

Product Manager

I only have positive things to say about Shipbob and recommend them for any company who's looking for a fulfillment center.

The overall experience is that it is a very very bad service and company.

Interface is very user-friendly. The dashboard is super streamlined and helpful.

Partner

I've found no way of doing this since tyring to link it produces a system error. Total nightmare and waste of time to try to fix this through emails with customer support.

CEOO

ShipBob is a great platform for anyone looking to have their products fulfilled properly and on time.

More recently trying to link WRO to correct receiving problem produces a systems error.

Managing Partner

Once it is set up and working, we will have outsource fulfillment saving in time, money, and potentially improving on customer experience.

Great platform for those starting with fulfillment.

Founder

When I cleared out my inventory to use another 3PL service, I decided to dispose of the inventory, and they charged me more on disposal than it would have cost me to ship my inventory internationally.

Which meant all the wrong products were being sent to people.

Easy setup, many integrations, works with every popular platform out there.

Managing Director

The only real con is the lack of integrations. I believe they are introducing access to their API shortly.

Practical software easy to use but useless as the service is very slow.

If you are looking for a fulfillment center DO NOT use ShipBob. They will ruin your business.

Extensiv Order Management

EasyPost

Extensiv Integration Manager

Mostly Good, but expensive for items over 1 lb. 

Lost stock, constant late orders, overpriced and shocking customer service. They are not a partner, they are an enemy of your business. I wanted it to work given that on paper they looked great. Multiple warehouses, great tech, but they have caused nothing but issues from day 1. 

They will destroy your business

Since we've started using ShipBob, our inventory and fulfilment costs have gone up and the speed with which we can get products to customers has gone down.  This has hurt our reputation with our customers.

I find their customer service is lousy - they are slow to respond and when they do, it's rare that anything gets resolved. We usually just get links to tutorials that are not relevant.

The inventory that we send takes a long time to process and become available to ship, it often ends up in "exception" with no explanation and their SLA's keep slipping. This means you can't be lean with inventory (we need to hold more dead/in-transit inventory). This is not a great situation since we are selling a product that has an expiry date (freshly roasted coffee).  

Retail orders are processed fairly slowly, but our experience is that wholesale orders take forever to process and fulfil. An usually high number of wholesale orders get stuck at the warehouse for pick-up or in transit (this part may not be ShipBob's fault).  

Worst experience so far: one time we sent inventory with the box labels taped to the box opening. This was our mistake (they should be placed on the side of the box). However, ShipBob charges $25 per box received per day until you link the WRO in their system. I've found no way of doing this since tyring to link it produces a system error. Total nightmare and waste of time to try to fix this through emails with customer support.

Not reliable; poor customer service; relatively expensive

The overall experience is that it is a very very bad service and company. Stay away. It ruined our company. 

HORRIBLE STAY AWAY

If you are considering Shipbob, don't

Hi there, we set out to build a 5-star product for all customers, so we take this feedback very seriously. Can you please provide your name and contact information, so we can connect on this ASAP? Thanks!

Terrible.  If I could give negative stars, I would. 

Horrendous Service and Constant Overcharging

We have found that Shipbob takes an exceptionally long time to check in new inventory.  This causes a nightmare in the supply chain and with angry customers.

Optimally Review

Awesome. From the start to our current situation. We look forward to a long-time partnership. 

Awesome Software!

My review should make it obvious that we love ShipBob.  The tools they offer have been incredible for us and their team has been nothing but super helpful.

Gets the Job Done Right

We've been very satisfied. We moved over all of our fulfillment to them three months faster than anticipated because of the ease of use. 

Easy to get started and fast customer service

easy to use and seamless 

Overall our experience with ShipBob has been great, and we're glad we're using them!

CHAARG ShipBob Review

Shipbob user interface is great.  Their connection with our Shopify store is seamless.  Their customer service is fantastic. My only complaint is there is not a reasonably affordable way to dispose of expired products.  The best option at this time is to pick up the product in person.

Shipbob is so easy to use

I like that when my customers order I can be sure the product is delivered in a timely way without any damage.

Expediancy

The software is not so bad, as are the people in fulfillment - we have had products stolen from the warehouse, competitors' goods shipped etc. We can see who did it, but have no control over whether or not we want them still working with our product or not. The support try their best to remedy these things, and they are really great, but as long as these things keep happening, and obviously, terms and conditions don't really give you space to make up the damages to the full extent, this is not great.

A good tool, but the fulfillment is a different story

We are filling the need to handle smaller fulfillment orders from our website and everything has been great. 

Easy to use

I am getting my product out on time and with low cost.  Who could ask for more?  Love it!

Easy to use and great pricing!

STAY AWAY! THESE GUYS ARE HORRIBLE. We sell sauces, marinades and bloody mary mix and hired them to do fulfillment for us for our ecommerce business. Not only was the customer service terrible, they absolutely could not figure out how to ship products that are heavy/breakable so they didn't break in transit. The first go-around, they were putting glass bottles of BBQ sauce into boxes UNPROTECTED. What human doesn't have the reasoning skills to look at that and say "Gee, maybe this ought to have some kind of cushioning so it doesn't break the first time this box gets jostled." We went through this with them twice and ended up with 15 or so orders that broke in transit because they didn't pack them properly. Then, they wanted us to file an individual claim for each of the broken shipments - huge waste of time and money. DO NOT USE THESE GUYS - YOU WILL REGRET IT!!!!

If your products are breakable/fragile, DO NOT USE THEM!!

Hi there, thanks for taking the time to share your feedback and we will not be satisfied in our solution until we are a 10/10 for all customers. We'd like to dive deep into your case around fragile/broken items ASAP. Your information is private, but can you please share your contact info or customer ID with us, so we can look into this? Thanks!

Great inventory management

Hi Tom, thanks for taking the time to leave a review. So glad that you can manage your entire business from ShipBob. Keep up the success!

Before I transitioned to ShipBob, my label printer was an electronic leash. I even took it on vacations to fulfill orders. My entire life revolved around my (sometimes multiple) trips to the post office. I was really nervous to transition to a 3rd party fulfillment center, but I knew that what I was doing was A) no longer sustainable and B) preventing my business from growing. 

The ShipBob employees were friendly, personable and reassuring. They walked me through the process, which was incredibly simple and they eased my fears about sending all of my inventory away. The first week that ShipBob was implemented was LIFE CHANGING for me. I saw orders coming in, and I no longer felt the desire to rush back to my office to fulfill orders. I enjoyed time doing things with my husband and mom who was in town visiting. I WENT BACKPACKING AND GOT PAID without frantically driving back to ship envelopes. I re-discovered the freedom that comes from being an OWNER not an OPERATOR. 

If you are considering ShipBob, please do not hesitate or procrastinate it as long as I did. I will change your life and allow you to focus on the BIG PICTURE things for your business. In the past few weeks, my sales have SKYROCKETED. I truly believe that this is a direct result of letting go of the minutia and shifting my energy towards thinking about the future of my business. My business is now in a place where it will thrive and grow WITHOUT me preventing its success by grasping at straws. 

Changed my life!

Avoid at all cost. They are terrible and basically hold your product hostage. I have been attempting to leave, as they have become almost useless and they are making my company look bad. Your shipping facility is a representation of your company and I promise this isn't a company you want representing your company.

Bad Service, Can't count & Non-Transparent Pricing - "AVOID"

ShipBob has been an instrumental partner in scaling our business regarding operations and logistics

ShipBob's customer service and responsiveness has made working with a 3PL a great experience!

Once it is set up and working, we will have outsource fulfillment saving in time, money, and potentially improving on customer experience. It will allow us to be much more competitive internationally because of the intenational shipping prices they can get.

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