Heyday - 2026 Pricing, Features, Reviews & Alternatives

Heyday by Hootsuite is a conversational AI platform designed to help retailers and eCommerce businesses capture leads and enhance engagement with buyers. Key features include customizable branding, multi-channel communication, wait time management, prioritization, push notifications, and canned responses.

Heyday enables agents to communicate with clients by sending messages in the form of text, product cards, animated GIFs, or emojis. Team members can greet site visitors with proactive welcome messages, as well as inquire about requirements using the FAQ automation chatbot. Marketing teams can utilize the natural language processing (NLP) capabilities of Heyday to track buyers' purchase intent and offer recommendations accordingly. Heyday comes with a virtual assistant functionality, which analyzes and escalates customer queries to the required agent or department, in order to help streamline customer service.

Heyday offers integration with various third-party applications such as Shopify, Magento, PrestaShop, Salesforce, SAP Hybris, BigCommerce, Oracle Netsuite, OpenCart, Twitter, Gmail, Twilio, and more.

Administrators can use the solution to measure bot and agent performance and analyze visitor engagement via reports on metrics such as average conversation time, monthly sessions, retention rates, and more. It allows sales professionals to synchronize CRM data to the platform, export contact details, and add notes to consumer profiles for tracking interactions.

Heyday also allows users to design and test multiple advertisement creatives, run campaigns through social media channels, and track campaign progress via the dashboard.