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Top Rated Conversation Intelligence Software with Public administrations

Last updated: June 2026

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31 software options

Fireflies logo

Conversation analysis & notes taking solution for meetings

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Fireflies.ai is a cloud-based platform that helps businesses capture video, slides, and screen shares during calls while also generating a transcript of the conversation.

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Convin logo

3X your contact center performance with Convin.

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Convin is a contact center-focused Full-Stack Conversations QA platform powered by AI. Conversation analysis provides last-mile agent coaching, winning behavior analysis, and 100% omnichannel conversation audit.

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Gong.io logo

Revenue intelligence technology for sales teams

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Gong.io is a revenue intelligence platform that enables stakeholders to centralize all revenue workflows, providing actionable insights and streamlining processes with purpose-built AI. Gong's capabilities include Gong Forecast, which enhances revenue operating rhythm with increased customer data to drive forecast accuracy and actionable insights across the organization.

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Ringover logo

100% cloud phone for startups and SMEs

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Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

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Ebsta logo

Customer engagement platform with Chrome extensions

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Ebsta is a customer engagement platform designed to help marketing, sales and customer success teams increase productivity and enhance customer engagement directly from their inbox with Salesforce and Gmail integration, plus email, calendar, contact synchronization, and more

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Eric.ai logo

AI-enabled software for managing meeting notes

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Eric.ai is an AI-powered meeting assistant that helps teams streamline their meeting processes. It automatically transcribes, summarizes, and assigns action items from virtual meetings, eliminating the need for manual note-taking. Eric.ai integrates with popular platforms like Zoom, Google Meet, and Microsoft Teams, providing a centralized repository for all meeting data and insights.

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Sales Ask logo

AI-based sales coaching for home service teams

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SalesAsk is an AI-based sales coaching platform designed for home builders, home services, and home improvement companies. The software enables teams to record and transcribe in-person and virtual sales conversations, then analyze them to provide automated feedback and coaching to sales representatives. It features virtual ridealongs, AI roleplay simulations, process scoring, pipeline analytics, and automated CRM integration with platforms like ServiceTitan, Jobber, and Housecall Pro.

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Diabolocom logo

Cloud software for call centers & customer service.

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Diabolocom is a European leader in cloud-based software services for call centers and customer service.
With fast deployment, compelling ease of use, secure cloud hosted in Europe, premium call quality and native CRM integration, easily increase customer loyalty and boost sales.

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Outfindo logo

Guided selling and Product data enrichment technology

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Outfindo is an AI technology company specializing in guided selling and product data enrichment. The solutions are driven by profound insights into how customers discover and choose products that meet their needs and expectations.

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Kickscale logo

AI sales intelligence & conversation analytics

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Kickscale records every Zoom, Teams, and Google Meet sales call, transcribes it in multiple languages, and scores it against your qualification framework (MEDDIC, BANT, or custom). Surface talk ratios, missed next steps, and winning patterns to coach reps with real conversation data.

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ViaDialog logo

Smart interactions

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AI cloud contact center for managing voice, chat, email & social media. Boost CX with automation, routing & CRM integration.

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Salesken logo

AI-based conversational intelligence tool for sales reps

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Salesken is a sales enablement software that helps businesses leverage artificial intelligence (AI) technology to generate leads and streamline client interactions through various communication channels. Marketers can determine customers’ intent and qualify prospects according to received insights.

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Invoca logo

AI-Powered Call Tracking & Conversation Intelligence

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Invoca is the leading provider of AI-powered conversation intelligence, helping the world’s top brands get full attribution for every phone lead and AI-powered insight for every conversation so they can win more customers for less money.

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InMoment logo

Customer and employee experience management software

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InMoment is a cloud-based CX software that helps midsize and large businesses collect and manage employee and customer feedback to improve brand experience.

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Jiminny logo

Cloud-based revenue and conversation intelligence platform

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Jiminny is a conversation intelligence software that helps the sales team manage revenue through enhanced conversation analysis.

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CallRail logo

Call Tracking & Analytics

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CallRail's Conversation Intelligence surfaces AI-generated call insights to reveal customer pain points, common questions, and leads.

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Convirza logo

Call optimization and tracking solution

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Conversation Intelligence allows you to understand exactly what your customers are looking for, and how well your team is performing.

We analyze every aspect of the conversation to give you data to make important business decisions.

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HubSpot Sales Hub logo

Freemium email productivity & tracking for sales teams

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HubSpot Sales is a suite of inbox-based email tracking & productivity tools with which sales teams can build, automate, and accelerate their sales processes

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Apollo.io logo

Find ideal prospects and convert them into customers.

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End-to-end outbound sales platform. Find prospects, communicate at scale, win deals. Easily, from one place.

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Outreach logo

Cloud-based sales execution platform for businesses

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Outreach Conversation Intelligence, powered by AI-virtual assistant KaiaTM, allows reps to spend more time selling by assisting them during the conversation with in-the-moment content, automating action items, transcriptions and meeting summaries, reducing the need for manual work.

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Dialpad logo

Cloud communications system for enterprise businesses

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Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

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Teldrip Insights logo
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Conversation intelligence and call tracking software

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Teldrip Insights is an AI-based call tracking and conversation intelligence solution that transforms click-to-call functionality with advanced analytics and real-time data processing capabilities. The platform serves as a comprehensive solution for businesses seeking to optimize customer communications, enhance lead conversion rates, and gain actionable insights from call data.

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Agile Intel logo
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AI-enabled solution to streamline meetings

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The Agile Intel Platform is an AI-enabled collaboration hub built on Azure that transforms agile workflows through intelligent automation and predictive analytics.

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SquadStack logo
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AI voice agents for sales in Indian languages

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SquadStack offers voice AI agents designed for sales and customer engagement in the Indian market. The platform supports communication in over eight Indian languages including Hindi, Hinglish, Tamil, Telugu, Kannada, and Marathi, with capabilities for mid-sentence language switching. The solution provides omnichannel engagement across voice calls, WhatsApp, SMS, and in-app channels with cross-channel memory and context retention.

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Proponent logo
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Conversational intelligence software for GTM Teams

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Proponent is a cloud-based conversational intelligence software designed for GTM teams that helps convert sales and support calls into insights for better decision making.

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