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Top Rated Knowledge Base Software with Trello

Last updated: June 2026

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21 software options

Zoho Desk logo

Customer service software for businesses of all sizes

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Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

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Zendesk Suite logo

AI powered customer service across all channels

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Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

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Intercom logo

AI-powered customer service with helpdesk

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Intercom Customer Service Suite combines an AI agent called Fin with a helpdesk platform designed for customer service operations. The platform includes features such as omnichannel communication across phone, email, and live chat, an AI-enhanced inbox, ticketing system, and a knowledge hub for centralizing support content. Fin uses a patented AI architecture to resolve customer queries and can be trained on company procedures and policies for deployment across multiple channels.

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Aha! logo

Platform for strategic product roadmapping

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Aha! Knowledge is the product information hub. Publish custom-branded knowledges bases for different products and audiences. This empowers your customers to self-serve the resources they need to be successful (e.g. user guides). Set up custom workflows and manage publishing from a central place.

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Flowlu logo

Work automation and team collaboration in one platform.

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Flowlu’s knowledge base centralizes company documentation, FAQs, and training materials for both internal teams and external customers. Easily create, organize, and share information, ensuring quick access to essential resources while improving productivity and customer self-service.

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LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

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Empower customers with knowledge base software
Create stunning knowledge repositories & FAQs with ease.

✓ No setup fee
✓ Customer service 24/7

Start with a 30-Day free trial, no credit card needed, no contracts.

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Waybook logo

Your team's single source of truth for how work gets done.

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One place for everything your team needs to know. Always up to date, always accessible.

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monday.com logo

Project management software

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Create a dynamic knowledge base your whole team can contribute to while they work. So important information never gets lost when people move between teams or roles. Then easily navigate your knowledge database with custom statuses, hashtags, and filters.

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Crisp logo

All-in-one multi-channel solution for customer messaging

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Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools like drip campaigns, knowledge base or even chatbots.

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Help Scout logo

Cloud-based customer support platform

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Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The platform offers a range of features, including AI-powered tools, integrations, and analytics, to empower both your team and your customers.

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SysAid logo

AI-enabled ITSM platform for businesses of all sizes

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SysAid is an ITSM software platform that enhances IT service management with AI chatbots, workflow automation, and asset management.

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Groove logo

Cloud-based helpdesk solution for small businesses

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Groove enables teams small or large to stay on the same page and provide there customers with the personalized experience they deserve.

Groove is built for growing teams. You’ll get everything you need to be more productive and make your customers happier, without the hassle of a complicated helpdesk.

And it’s a more personal experience for your customers…

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Deskpro logo

Customer service software you can depend on

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Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting.

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UPilot logo

Customer Relationship Management solution for SMBs

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UPilot is a cloud-based sales CRM platform that helps small to mid-sized businesses with real-time insights, personalized dashboards, key performance indicators, productivity add-ons and more. The solution lets users manage sales cycles and engage customers.

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Confluence logo

Remote team collaboration and knowledge workspace

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Confluence is a remote-friendly workspace offering a centralized platform for documentation, collaboration, and knowledge sharing. Its AI-based tools via Rovo assist teams in drafting, brainstorming, and turning ideas into plans. Confluence supports live docs, whiteboards, databases, and templates to meet diverse needs while integrating seamlessly with Atlassian products and third-party tools.

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HubSpot Service Hub logo

Cloud-based customer service solution for firms of all sizes

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HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

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JIRA Service Management logo

IT service platform for unified support

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JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

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TOPdesk logo

The service management platform that makes service happen

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TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house experts are here to help.

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Quickbase logo

Dynamic work management and project platform

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Quickbase is a low-code application platform for dynamic work and complex project management. It allows teams to build custom applications without extensive coding, connecting information, processes, and people across business functions. It offers solutions for project management, resource optimization, workflow automation, and field service management, with features like integrations, mobile access, and real-time insights to help organizations manage work from start to finish.

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Zendesk Sell logo

All-in-one sales platform for sales teams.

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Zendesk Sell is a CRM software focused on empowering sales teams to win more deals. By automating tasks and data analysis, the all-in-one platform aims to help sales reps increase productivity while enabling sales leaders to provide the personalized coaching needed to accelerate performance.

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Bitrix24 logo

All in one business management workspace

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Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time management, and project management tools. Over 12 million companies rely on Bitrix24 in 186 countries.

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