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Akita Comparison

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Overview

Akita is Customer Success software that helps you reduce churn and increase revenue from your existing customers through...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$100.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.0

(1)

5

4

3

2

1

0

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Cons

  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features90
  • API
  • Accounting Integration
  • Action Planning
  • Activity Dashboard
  • Activity Tracking
  • Administrative Reporting
  • Alerts / Escalation
  • Application Integration
  • Assessment Management
  • Automatic Notifications
  • Behavior Tracking
  • CRM Integration
  • Calendar Sync with Google
  • Call Tracking
  • Categorization
  • Charting
  • Collaboration Tools
  • Communication Management
  • Conditional Logic
  • Configurable Workflow
  • Configuration Management
  • Custom Charts
  • Custom Fields
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customer Segmentation
  • Customizable Categories
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Extraction
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Data Transformation
  • Data Visualization
  • Deadline Management
  • Drip Marketing
  • Duplicate Detection
  • Email Integration
  • Email Marketing Management
  • Engagement Analytics
  • Event Triggered Actions
  • Filtered Views
  • Goal Setting / Tracking
  • Help Desk Integration
  • Lifecycle Management
  • Microsoft Outlook Integration
  • Milestone Tracking
  • Multi-Currency
  • Multiple Data Sources
  • Multiple User Accounts
  • Performance Reports
  • Predictive Analytics
  • Prioritizing
  • Progress Reports
  • Progress Tracking
  • QuickBooks Integration
  • ROI Analytics
  • Receiving
  • Reminders
  • Reporting & Statistics
  • Retention Management
  • Rich Text Editor
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Role-Based Permissions
  • SSL Security
  • Search Functionality
  • Status Tracking
  • Summary Reports
  • Support Ticket Tracking
  • Tagging
  • Task Management
  • Task Planning
  • Task Scheduling
  • Task Tracking
  • Team Calendars
  • To-Do List
  • Transaction History
  • Usage Tracking
  • User Management
  • Visitor Tracking
  • Web Analytics
  • Web Traffic Reporting

Integrations

  • Total integrations48
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Optimizely
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

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