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Akita Pricing, Features, Reviews and Alternatives

Akita product overview

Price starts from

160

Per month

Flat Rate

What is Akita?

Akita is a cloud-based tool for customer success managers which identifies at-risk customers and provides information on billing and product usage, enabling users to reduce churn, nurture customer relationships, and drive upsells.

Key benefits of using Akita

  • Gain insight into account health and identify at-risk customers with Akita's advanced health scoring system.


  • Receive alerts for important customer interactions, shifts in behavior, changes in health scores, upsell opportunities, and more.


  • Get a deeper understanding of your customers and target them more effectively with Akita's powerful segmentation engine.


  • Access a full customer history in Akita without needing to switch between your various business tools.


  • Categorize customers by value, persona, behavior and more, with Akita's tagging functionality.


  • Build repeatable processes with Akita's Playbooks–comprised of all the important tasks your CSMs should complete to ensure the best outcome for each customer.


  • Take action when an account progresses along the customer journey or declines in health with automatically triggered Playbooks.


  • Develop a streamlined workflow for your CSMs with personalized dashboards, an "inbox" of prioritized tasks, and a calendar view for ease of planning.


  • Keep the whole team on track to delivering success with advanced admin reporting.


  • Encourage Customer Success initiatives across your organization with Slack notifications and a 2-way CRM sync.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Knowledge Base
    FAQs/Forum

    Training options

    Live Online
    Webinars
    In Person
    Documentation

    Akita pricing information

    Value for money

    5.0

    /5

    5

    Starting from

    160

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Akita features

    Functionality

    4.8

    /5

    5

    Total features

    71

    6 categories

    Most valued features by users

    Data Visualization
    Reporting/Analytics
    Data Import/Export
    Visual Analytics
    Dashboard
    API
    Search/Filter
    Reporting & Statistics

    Functionality contenders

    Akita users reviews

    Overall Rating

    4.8

    /5

    5

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10
    Rating distribution

    5

    4

    3

    2

    1

    4

    1

    0

    0

    0

    Overall rating contenders

    Akita FAQs

    Q. What type of pricing plans does Akita offer?

    Akita has the following pricing plans:
    Starting from: $160.00/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of Akita?

    Akita has the following typical customers:
    Freelancers, Mid Size Business, Small Business


    Q. What languages does Akita support?

    Akita supports the following languages:
    Dutch, English, Portuguese


    Q. Does Akita offer an API?

    Yes, Akita has an API available for use.


    Q. What other apps does Akita integrate with?

    Akita integrates with the following applications:
    eStreamDesk, Capsule, Kommo, Less Annoying CRM, Insightly, ActiveCampaign, MailerLite, Mailchimp Transactional Email, Recurly, ClickDesk, Invoicera, Zoho Books, Pipedrive, Pipeline CRM, Agile CRM, Customer Thermometer, CheddarGetter, LiveAgent, Freshdesk, Brevo, Clevertim, Harvest, Close, Basecamp, noCRM.io, GetResponse, Zendesk Sell, TeamSupport, Mailgun, Highrise, AllClients, Mad Mimi, Mailchimp, Billomat, Mailjet, FreeAgent, Xero, Smartsheet, Intercom, Sendloop, Zendesk Suite


    Q. What level of support does Akita offer?

    Akita offers the following support options:
    Email/Help Desk, Chat, Knowledge Base, FAQs/Forum

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