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Mixpanel

Powerful, self-serve product analytics.

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(19)

Mixpanel Reviews

Overall rating

4.5

/5

122

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.37/10

Reviews by rating

Pros and cons

Fantastic customer service - very responsive to any need. We had a couple of issues which have been solved pretty smoothly thanks to them.
One of the best product which allow tracking user interaction with the application. Easy integration with frontend and backend (nodeJS) projects.
It is very easy to visualize and read on the screen the data exhibit. And it has a great set of filters and options to display and configure your own insights and reports.
I found the interface hard to use at first. Also it was really annoying the lack of options to easily create "Read only" dashboards.
Quite heavy to understand, not always very simple. Too much fonctionnality and no real segmentation.
Rigid notification center and no mail reports.
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122 reviews

Recommended

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Maxim L.

Computer Software, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Tracking user behavior is a must but we're still figuring out Mixpanel

Reviewed 4 years ago

We build a SaaS product and need some way of tracking and analyzing user behavior. Everyone talks about and recommends mixpanel, so we're trying to figure it out.

Pros

The new UI is really nice (visually), I love how graphs look like Mobile app is super snappy Integration is easy Automatic insights are actually useful

Cons

Building useful graphs can be challenging and sometimes counter-intuitive. Of course, I could watch all their education videos, but I simply don't have enough time. I think there's a lot that can be done in the "getting started quickly" category. Also, I somehow can not pin a flow-diagram to the dashboard or even save it

MK
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Molsy K.

Building Materials, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A powerful tool for gaining real insights into users' behaviors.

Reviewed 6 months ago

With the support of Mixpanel, we are now able to gain a more in-depth comprehension of clients' behavior and generate reports and dashboards that provide a more precise comprehension of data.

Pros

Mixpanel is a great tool for tracking and analyzing how users act, and it is built in a way that makes it easy to get to the tools we need. I appreciate the ease of setting up different paths for data as well as having dashboards and reports that show all the details. With Mixpanel's collaboration features, I can get my team involved in all operations. This lets us mine data from more sources to get the best results. 

Cons

While I don't see this as a major issue, there are a few situations when we can't get to the necessary streams when setting up customized events.

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Joe S.

Computer Software, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Would like to see more features

Reviewed 5 years ago
Pros

It's a place where we can store and view important data points.

Cons

It's not easy to see what you need to from the data. Lacks a lot of features and functions.

AR
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Verified reviewer

Internet, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Data tool for more established companies

Reviewed 5 years ago

When working Mixpanel is fantastic. It can help companies see their acquisition, activation, retention, revenue and referral. But I think the product is primarily for more mature companies that have used queries and excel sheets in the beginning to make their initial KPI's. Don't use this from the get go as a startup. But use once you know exactly what you want to track, and get somebody on your team to be the super user of Mixpanel (data scientist) and do the same on the development team.

Pros

Mixpanel can tell you a lot of things about your users. Especially the Signal feature is great – we've used it as a guideline instead of having a full time data scientist. You can also follow different cohorts of users and create funnels to see where these users fall of or not.

Cons

The dashboard function is not great. Besides that the system is pretty complex, so you really need to dive deep into the tutorials to understand how to use it.

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Aman K.

Information Technology and Services, 501-1,000 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Go to tool for Dashboarding

Reviewed 2 years ago

Overall I am really satisfied with the software for my daily use. It really is a value for money and makes working really easy.

Pros

This software gives you the functionality to fetch data directly using SQL for the charts. The ability to calculate the ratios of metrics helps make the dashboard really informative. Apart from this, the user UI is really easy to use and also it loads the data in real time really fast.

Cons

There is not much to dislike in the software but yes some more features/charts option can be added to get the maximum from this.

RN
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Rajeesh N.

Information Technology and Services, 11-50 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Mixpanel is an awesome tool for tracking users events

Reviewed 6 months ago

My overall experience with Mixpanel was great always been a go-to tool when comes to analysis and research.

Pros

Mixanel's Insights & Funnel feature is really helpful to understand users' activity on the product. It helped me improvise the UX of the dashboard and helped me with my research part too.

Cons

The flow feature on the Mixpanel is something this I have used least and was a little useful. Mixpanel also doesn't fetches and creates events automatically, the developer has to create the event all the time.

AR
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Verified reviewer

Consumer Services, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Basic analytics software for simple companies

Reviewed 3 years ago

Overall this product was easy to integrate and use, but ultimately did not provide the level of detail needed to run a successful data-driven business.

Pros

This product provides easy-to-integrate code and some very basic metrics for your digital products. It is easy to use for beginners in data & analytics.

Cons

There are many better visualizations and analytics metrics that could exist, but do not for the sake of simplicity. If you want to be more advanced in your ability to measure your data, look at other analytics platforms.

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Ayoub K.

E-Learning, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Hard to use at the beginning but it's a great tool after all

Reviewed 3 years ago

it remains a good and affordable tool after all i wish if they can approve their features more

Pros

Segment integration, Open API, good campaign tracking , funnel reporting and great user reporting aswell

Cons

rectoactive aliasing's missing, also it's not that much easy to use and navigate not user freindly

AK
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Anurag K.

Financial Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Honest Mixpanel Review

Reviewed 10 months ago

Mixpanel is being used by our company to generate daily client outreach and strategise our campaign. Helps us to generate alert in real time and organize weekly and monthly data more efficiently.

Pros

I like the interface and easy navigation of the platform. The quality of insightful analytics provided in time bound manner is also very helpful. Alert generation is just amazing .

Cons

They should focus a bit on faster loading of result of data search. Sometimes bugs comes when we try to add new alert generation parameter. Data classification and categories can be expanded for better utilization .

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Tiago O.

Computer Software, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Event tracking platform

Reviewed 5 years ago

My product team is heavy user. Being in the Marketing team, I appreciate the reports we get from it, they really provide a deeper understanding of what our customers actually do with our product

Pros

It allows my product team to track the use and outcomes from each part of our platform. It's a must have for our product owners.

Cons

I can't really tell, as I'm not involved in the implementation, but my team says it could be made easier with a more intuitive set of features

CJ
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Caren J.

Financial Services, 51-200 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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An innovative tool that provides more comprehensive search and data collection options

Reviewed a year ago

Our team's productivity has increased as a result of using Mixpanel, which has reduced the amount of time it takes to interpret massive amounts of data and better understand customer interactions.

Pros

Mixpanel As long as you can track the data accurately from reputable sources, you'll be able to see how and how much people trust your ad, all without having to learn too much about it or rely on any prior expertise. You can get from raw data to actionable insights in a matter of minutes with this tool, thanks to its quick search feature and all the options it offers. Mixpanel provides many options for sorting results based on various classifications, such as your product type, target groups, and behavioral patterns. Customers may see all of this on personalized panels, along with reports that are easy to interpret. Every tiny change can be shared with my coworkers, which extends the possibility for finding solutions and leveraging that information to establish precise timeframes.

Cons

The platform's master requires lengthy training before he or she can use it to its full potential. There are instances when there are errors in the data that have been gathered, or when you do not receive what you are looking for, and this may be due to the fact that the data has not been set up correctly by the user, which can be quite distracting.

MC
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Matylda C.

Computer Software, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Very easy to navigate and pull your data

Reviewed 5 years ago
Pros

Mixpanel will be ideal for you if you need a simple, yet powerful tool for your SaaS product. One of their features that I've found most useful (and I haven't really seen it in the competitors' apps) is Signal. Once you apply it to your events, it shows you which ones you should encourage your users to do, and predict behavioral trends within your product. A must-have for a modern product marketer!

Cons

I wish it would be easier to implement your own data to the user profiles and events there. You also can't collaborate within teams.

ZA
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Zeeshan A.

Computer & Network Security, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Analytical tool

Reviewed 3 years ago
Pros

Mixpanel provides you best analytics. You can easily integrate it in your app, website, member area etc. It also offers email campaigns and push notification. You can easily create segmentation and target the audience easily. You can automate the campaigns and push notifications with the help of funnel.

Cons

Pricing is too high. Should support dynamic dashboard support for reporting.

CP
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Ciprian P.

Real Estate, 1-10 employees

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A great user research tool

Reviewed 4 years ago
Pros

A great user research tool for generating highly-targeted audiences and identifying user activity on-site. If properly set up on a high traffic site, it can separate valuable traffic from noise in less than 30 days.

Cons

Events get registered a bit late or not at all. This issue might be fixed now.

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Magnus O.

Publishing, 11-50 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Better than Google Analytics

Reviewed 5 years ago

Unlike Google Analytics, Mixpanel tracks everything and can help you understand your customers better

Pros

I know a company that uses Mixpanel to track everything a customer does on their platform, including where they left off and also encountered an error. Mixpanel also shows you a customer's location. You can also send targetted customer messages with Mixpanel

Cons

You will need a software developer to implement Mixpanel on your app or website. It's not something you can set up easily.

DK
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David K.

Financial Services, 51-200 employees

Used other for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Incredibly powerful marketing tool with the best support engineers in the world

Reviewed 6 years ago

Great advanced marketing software that allows you to send REALLY effective marketing messages if you know how to configure.

Pros

The marketing tool is INSANELY powerful you can configure marketing messages or campaigns based on almost any data you can pipe in. The support engineers are the nicest, best support engineers on the planet (they have incredible depth of knowledge and explain in crazy detail). We see our Mixpanel marketing communications perform 4-5x better on average than our general email marketing messages.

Cons

It's so sophisticated and advanced it can be difficult to know where or how to get started. If you're looking for a "simple" marketing platform, this is not for you.

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Vinicius A.

Computer Software, 51-200 employees

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent tool for Product Managers and team

Reviewed 3 years ago

After implementing Mixpanel we could, first of all, understand more easily the data collected by analytics, user flows, and funnel graphs. After that, we could understand our gaps (where users were getting lost, where they were dropping off, etc.) and use that information to make improvements to our own product.

Pros

It is very easy to visualize and read on the screen the data exhibit. And it has a great set of filters and options to display and configure your own insights and reports.

Cons

I can't see anything against it. it is the most complete tool for this function on the market right now.

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Jose F. G.

Internet, 51-200 employees

Used other for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Mixpanel helps track user behavior and measure success for your application

Reviewed 3 years ago

I recommend Mixpanel to anyone who needs to do tracking of user behavior in web applications in order to measure against goals.

Pros

It's easy to use yet can become a very powerful tool to help understand metrics of web applications and behaviors of users.

Cons

Can be perceived as a simple tool at first due to its ease of use and clean UI and for more customized or complex tracking.

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Tung F.

Information Technology and Services, 11-50 employees

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Track everything and anything

Reviewed 5 years ago
Pros

I liked the feature that you can track the duration of the interaction. For example you can track how long does the user watches the Tutorial video as we did in our app. Though I noticed sometimes it returns wrong value, so for now I would stick to own duration calculations but still send to Mixpanel to track it. The integration is pretty simple, dashboard is nice.

Cons

Duration tracking is a bit wrong sometimes on iOS. The panel sometimes has delays but I guess it's normal.

EK
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Eri K.

Telecommunications, 51-200 employees

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Either some issue with implementation or something else

Reviewed 2 years ago
Pros

I liked that it was very intuitive to use. For example creating dashboards, product analysis (both web and mobile) and making funnels is very easy.

Cons

There has always been an issue where we have trouble attributing events to client IDs when we bring the Mixpanel data outside of Mixpanel (for example our data warehouse). We end up having events that are missing or that are not attributed back to our clients.

AR
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Verified reviewer

Computer Software, 1,001-5,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Analytics Tool

Reviewed 6 years ago
Pros

Easy to use with lots of rich features. I especially like the AutoTrack tool that allows me to get the analytics of a GUI without having to tag it first.

Cons

Very limited date range (2 weeks) for user flows. Dashboard feature isn't able to accommodate all of the reports that I have.

AR
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Verified reviewer

Banking, 10,001+ employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Grow your online business by finding out caveats in your application

Reviewed a year ago
Pros

Data analytics, event capturing, AB testing, customer support.

Cons

Missed event are never captured and they just vanish so that needs to be addressed.

SC
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Sunil C.

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Mixpanel provides the kind of product analytics I need

Reviewed 6 years ago
Pros

It's quite easy to segment data. It's easy to tag what you want to measure. The UX is pretty nice.

Cons

It takes some time to use it fully. The training could be better. They need more use cases and help to get people to use it fully.

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Ngenge Y.

Computer Software, 1-10 employees

Used monthly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Mixpanel

Reviewed a year ago

It's an awesome analytic tool for measuring web traffic and user interaction. Anyone can use it and thus, I will always recommend it.

Pros

MixPanels provides super-important metrics like active daily users, sign-ups, and conversions. It's detail-specific and provides accurate web and mobile analytic metrics. Campaign monitoring is also super effective. Additionally, It has an intrusive and easy-to-work-with user interface with good customer service. it's cheap & affordable and suitable for most beginners

Cons

I won't recommend Mixpanel for large businesses that receive massive monthly traffic or run large campaigns. It doesn't support data with high thresholds.

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Shubham S.

Computer Software, 501-1,000 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Mix panel -Useful analytic Tool

Reviewed 4 years ago

The overall performance of the mixpanel is good, they just need to simply the interface and prices needs to be decreased.

Pros

Mixpanels helps to analyze the customer's activities over time when they visit the web application , along with this it also helps to understand the customer's behavior. The Customer support is very quick and reliable.

Cons

Pricing is seen as its one of the major limitations. Beginner's are expected to face problems in understanding the interface of this software.