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Bitrix24
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All in one business management workspace
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Bitrix24 - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
Bitrix24 overview



Based on 979 verified user reviews
What is Bitrix24?
Bitrix24 is a CRM program offering key features such as contact management and task management, among others.
Who uses Bitrix24?
Reviews for Bitrix24 come from a wide variety of industries, including marketing and advertising (11% of reviewers), information technology and services (9%), and computer software (8%). The most frequent use case for Bitrix24 cited by reviewers is task management (44% of reviewers).
What do users say about Bitrix24 pricing?
Most reviewers indicate Bitrix24 provides strong value for money, especially praising its comprehensive free plan and competitive paid options. However, some users report recent price increases, confusing pricing, and costly upgrades for advanced features or support.
What are the most popular integrations for Bitrix24?
The Bitrix24 integrations most frequently cited by reviewers are: Google Calendar (a scheduling product rated 4.8 out of 5 for its integration with Bitrix24) and Google Drive (a cloud storage product, 4.9).
Starting price
per month
Pros & Cons
Pricing
Project Management
Features
Customer Support
Frequent performance slowdowns
Problematic email functionality
Bitrix24’s user interface
Bitrix24 pros, cons and reviews insights



To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.2
Features
4.3
Ease of use
4.0
Customer support
4.0
Reviews sentiment
What do users say about Bitrix24?
Bitrix24 is a CRM program offering key features such as contact management and task management, among others.
Select to learn more
Who uses Bitrix24?
Based on 979 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Bitrix24's key features
Most critical features, based on insights from Bitrix24 users:
All Bitrix24 features
Features rating:
Bitrix24 awards
Bitrix24 alternatives
Bitrix24 pricing
Pricing plans
Pricing details:
User opinions about Bitrix24 price and value
Value for money rating:
Of 185 reviews that provide robust commentary on Bitrix24's price and value, 77% mention it in a positive light.
Most reviewers indicate that Bitrix24 offers strong value for money, especially highlighting its comprehensive free plan, which supports up to 12 users and includes a wide range of essential features such as project management, CRM, collaboration tools, and integrations. They appreciate that the free version allows startups and small businesses to access robust functionalities without upfront costs, and many say it’s easy to scale up as their needs grow. Most users consider the pricing for paid plans competitive, particularly for larger teams, noting that the cost per user can be significantly lower than other platforms. They value the inclusion of multiple tools—like video calling, e-signatures, and cloud storage—within the subscription, reducing the need for additional software purchases. Some reviewers find the ability to test the platform extensively before committing to a paid plan very beneficial.
However, some users report that recent price increases and the removal of features from the free plan have negatively impacted value for money. They indicate that the pricing structure can be confusing, and certain advanced features or support require costly upgrades or third-party assistance. Some reviewers feel that small teams may find the entry-level paid plans expensive, and they express frustration over limited functionality in the free version and the need to pay extra for essential tools or support.
, and
To see what individual users think of Bitrix24's cost and value, check out the review excerpts below.
Bitrix24 integrations (145)
Integrations rated by users
We looked at 979 user reviews to identify which products are mentioned as Bitrix24 integrations and how users feel about them.
Integration rating: 4.5 (2)
“Integration helps us: Create tickets directly from CRM (Lead, Contact, Company). List of customer tickets. Browse the list and status of selected customer tickets. Ticket details. Manage tickets in a separate tab.”

Anonymous R.
Business development department
Integration rating: 2.0 (2)
“its not really useful it doesnt help to make direct leads or to check the form its easier to access from jotform”
khaled m.
CEO
Integration rating: 1.0 (1)
“In India, a large number of businesses—especially startups—use WordPress for their websites (almost 70%). For these companies, having a smooth integration with Bitrix24 is very important because it allows them to manage their sales, track leads,”
raj k.
Managing director
Integration rating: 5.0 (1)
“I am a user of both Mailchimp and Bitrix24, and together they are both used to manage client communications and marketing workflows. Bitrix24 helps me organize contacts and tasks, whereas Mailchimp is used for email campaigns.”
Rebeca P.
Graphic design
Integration rating: 4.8 (5)
Integration rating: 3.7 (3)
Integration rating: 5.0 (2)
Integration rating: 5.0 (2)
Integration rating: 4.5 (2)
Integration rating: 4.5 (2)
Integration rating: 5.0 (2)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 3.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Bitrix24 customer support
What do users say about Bitrix24 customer support?
Customer support rating:
We analyzed 115 verified user reviews to identify positive and negative aspects of Bitrix24 customer support.
A small group of reviewers found the customer support team helpful, responsive, and dedicated to resolving issues quickly.
Widely noted by reviewers, support response times are slow, with delays of several days for answers or resolution.
A significant portion of users report difficulty reaching support, especially outside business hours or due to time zone differences.
Broad user base mentions support often lacks clarity, provides limited assistance, or redirects users to documentation instead of solving issues.
Support options
Training options
To see what individual users say about Bitrix24's customer support, check out the review snippets below.
“The customer support has been helpful and responsive, making it easier to overcome any challenges.”
Martin S.
Owner
“Technical support works only from 9 to 18 and only on weekdays. If something breaks on a non-working day, and your company works seven days a week, you will have to wait until Monday.”
Andrei K.
CTO
Bitrix24 FAQs
Bitrix24 has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What is Bitrix24 used for?
Bitrix24 is an all-in-one business management platform that integrates customer relationship management, project and task management, collaboration tools, and automation within a unified digital workspace. The system serves as a consolidated environment for small and medium businesses and provides enterprise-grade functionality for larger organizations. It addresses the needs of sales, marketing, customer support, project delivery, and human resources operations while maintaining data consistency across functions. The customer relationship management component delivers lead tracking, deal pipelines, contact management, sales automation with configurable rules and triggers, and analytics for sales performance. Project and task management features include visualization modes such as Kanban boards, Gantt charts, and Scrum frameworks alongside time tracking, workload balancing, and performance reporting. Collaboration capabilities cover real-time messaging, high-definition video conferencing, shared calendars, activity streams, and secure document storage with version control and collaborative editing. The platform extends to website presence and e-commerce with a site builder that offers landing pages, web forms, custom domains, an online store, inventory management, and payment processing. Human resources functionality encompasses employee directories, absence schedules, work reports, organizational charts, and time management. An AI assistant named CoPilot provides call transcription, task summarization, content suggestions, and automated insights across modules. Bitrix24 supports integrations via an application marketplace with access to over six hundred sixty third-party applications and services and offers a comprehensive API for custom development and workflow customization. Data import and export tools enable migration from other systems and synchronization with external analytics or messaging platforms. Enterprise deployments may be hosted on customer servers with two-step authentication, AES-2056, single sign-on, and compliance with GDPR, ISO 27001, and PCI DSS Level one standards.
Q. What are the benefits of using Bitrix24?
Q. What languages does Bitrix24 support?
Bitrix24 supports the following languages:
Chinese (Simplified), Chinese (Traditional), English, French, German, Indonesian, Italian, Japanese, Polish, Portuguese, Spanish, Thai, Turkish, Vietnamese
Q. Does Bitrix24 support mobile devices?
Bitrix24 supports the following devices:
Android, iPad, iPhone
Q. Does Bitrix24 offer an API?
Yes, Bitrix24 has an API available for use.
Q. What level of support does Bitrix24 offer?
Bitrix24 offers the following support options:
FAQs/Forum, Email/Help Desk, Knowledge Base, Chat, 24/7 (Live rep)
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