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Knowledge Management Software with Support Ticket Tracking (2026)

Last updated: April 2026

Key features of Knowledge Management Software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

Knowledge Base Management: Reviewers appreciate customizable organization, easy article creation, and collaborative features for centralized, accessible knowledge storage. 94% of reviewers rated this feature as important or highly important.
Content Management: Users value flexible organization, customizable formatting, and efficient content creation and updating capabilities. 92% of reviewers rated this feature as important or highly important.
Document Management: Reviewers highlight easy document storage, sharing, and version control, along with seamless integration with other tools. 90% of reviewers rated this feature as important or highly important.
Text Editing: Users find text editing intuitive, with rich formatting options and real-time collaborative editing. 86% of reviewers rated this feature as important or highly important.
Access Controls/Permissions: Reviewers emphasize robust, flexible permissions to manage access levels and ensure data security. 85% of reviewers rated this feature as important or highly important.
Full Text Search: Users appreciate powerful search functionality for quickly finding information across large volumes of content. 84% of reviewers rated this feature as important or highly important.