Knowledge Management Software with Support Ticket Tracking

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16 apps

Wix Answers   

19
The only unified customer support solution.
Wix Answers knowledge management platform is built around self-service, enabling your knowledge to be spread everywhere within site and product, for both customers and internal teams to use. Create a branded knowledge base and scale it globally with a built-in side by side translation. Read more about Wix Answers
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The only unified customer support solution.
Wix Answers knowledge management platform is built around self-service, enabling your knowledge to be spread everywhere within site and product, for both customers and internal teams to use. Create a branded knowledge base and scale it globally with a built-in side by side translation. Read more about Wix Answers
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Bold360   

25
AI-powered customer engagement platform
Bold360 is the ultimate AI-powered engagement platform helping companies build and nurture customer relationships while delivering better experiences for both customers and the employees serving them. Read more about Bold360
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AI-powered customer engagement platform
Bold360 is the ultimate AI-powered engagement platform helping companies build and nurture customer relationships while delivering better experiences for both customers and the employees serving them. Read more about Bold360
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Alloy Navigator   

41
Award winning IT Asset Mgmt and Service Mgmt platform
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges. Read more about Alloy Navigator
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Award winning IT Asset Mgmt and Service Mgmt platform
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges. Read more about Alloy Navigator
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HappyFox   

78
Helpdesk, customer support software
HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Read more about HappyFox Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business. Quick Facts - Supports email, voice, chat, social media and mobile channels - Works on your iOS, Android and Windows mobile devices - Integrated with some great cloud apps like Salesforce, Twilio, HappyFox Chat & Olark live chat, Freshbooks accounting, Batchbook, Highrise & Zoho CRM - Social media integration with Facebook - Over 35 languages supported - Pricing starts at $29/mo/agent - 30-day Free Trial
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Helpdesk, customer support software
HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Read more about HappyFox Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business. Quick Facts - Supports email, voice, chat, social media and mobile channels - Works on your iOS, Android and Windows mobile devices - Integrated with some great cloud apps like Salesforce, Twilio, HappyFox Chat & Olark live chat, Freshbooks accounting, Batchbook, Highrise & Zoho CRM - Social media integration with Facebook - Over 35 languages supported - Pricing starts at $29/mo/agent - 30-day Free Trial
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HelpCrunch   

147
Customer Communication tool for Support, Marketing & Sales
HelpCrunch's Knowledge base software is a top-rated solution for knowledge management and self-service customer support. Other Features: - Live Chat - Auto Messages - Email Marketing - Help Desk - Popups - Mobile apps - Chat Bot (coming soon). Read more about HelpCrunch Try HelpCrunch for free for 14 days!
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Customer Communication tool for Support, Marketing & Sales
HelpCrunch's Knowledge base software is a top-rated solution for knowledge management and self-service customer support. Other Features: - Live Chat - Auto Messages - Email Marketing - Help Desk - Popups - Mobile apps - Chat Bot (coming soon). Read more about HelpCrunch Try HelpCrunch for free for 14 days!
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Freshservice   

368
A complete IT service management (ITSM) tool for business
Freshservice helps you build a powerful knowledge base with the most frequently asked questions that plague your service desk. And all this in minutes! Read more about Freshservice
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A complete IT service management (ITSM) tool for business
Freshservice helps you build a powerful knowledge base with the most frequently asked questions that plague your service desk. And all this in minutes! Read more about Freshservice
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Freshdesk   

2,179
Online helpdesk system and customer service software
Freshdesk helps businesses effectively document solutions using an easy-to-build and completely customizable knowledge base. Read more about Freshdesk
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Online helpdesk system and customer service software
Freshdesk helps businesses effectively document solutions using an easy-to-build and completely customizable knowledge base. Read more about Freshdesk
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Zendesk   

2,374
Cloud-based Help Desk & Customer Support Platform
Zendesk Help Center is a knowledge base, community, and customer portal—all in one. Read more about Zendesk
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Cloud-based Help Desk & Customer Support Platform
Zendesk Help Center is a knowledge base, community, and customer portal—all in one. Read more about Zendesk
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LiveAgent   

925
Great customer service starts with better help desk software
Great customer service starts with better Knowledge Management software! Read more about LiveAgent
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Great customer service starts with better help desk software
Great customer service starts with better Knowledge Management software! Read more about LiveAgent
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Salesforce Service Cloud  

445
Customer Service & Field Service Management Solutions
Use Salesforce Service Cloud to create a cloud-based knowledge base for both agents & customers. Update & maintain articles based on industry best practices. Read more about Salesforce Service Cloud
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Customer Service & Field Service Management Solutions
Use Salesforce Service Cloud to create a cloud-based knowledge base for both agents & customers. Update & maintain articles based on industry best practices. Read more about Salesforce Service Cloud
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Vivantio  

160
Flexible Software. Focused Service.
Vivantio is flexible, reliable, trusted service management software. From simple incident management to full-enterprise ITSM, Vivantio empowers you to deliver service excellence to your entire organization. Read more about Vivantio
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Flexible Software. Focused Service.
Vivantio is flexible, reliable, trusted service management software. From simple incident management to full-enterprise ITSM, Vivantio empowers you to deliver service excellence to your entire organization. Read more about Vivantio
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Zoho Desk  

1,608
Cloud-based help desk platform
With Zoho Desk, create Multi-brand SEO friendly knowledge base articles on cloud for each of your brand to answer your customers FAQ's for faster answers and fewer tickets. This saves your team work on responding to simple questions, and leaves more time to help customers with tricky problems. Read more about Zoho Desk
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Cloud-based help desk platform
With Zoho Desk, create Multi-brand SEO friendly knowledge base articles on cloud for each of your brand to answer your customers FAQ's for faster answers and fewer tickets. This saves your team work on responding to simple questions, and leaves more time to help customers with tricky problems. Read more about Zoho Desk
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Groove  

59
Support, Simplified.
Groove enables teams small or large to stay on the same page and provide there customers with the personalized experience they deserve. Groove is built for growing teams. You’ll get everything you need to be more productive and make your customers happier, without the hassle of a complicated helpdesk. Read more about Groove And it’s a more personal experience for your customers…
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Support, Simplified.
Groove enables teams small or large to stay on the same page and provide there customers with the personalized experience they deserve. Groove is built for growing teams. You’ll get everything you need to be more productive and make your customers happier, without the hassle of a complicated helpdesk. Read more about Groove And it’s a more personal experience for your customers…
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C2 ATOM  

11
All-in-one service desk software
C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing. Read more about C2 ATOM
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All-in-one service desk software
C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing. Read more about C2 ATOM
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Helprace  

6
All-in-one customer service solution
The knowledge management system centralizes company documentation for self-service. Build public, private or staff-only portals. Read more about Helprace
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All-in-one customer service solution
The knowledge management system centralizes company documentation for self-service. Build public, private or staff-only portals. Read more about Helprace
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KronoDesk  

4
Powerful help desk & service management software
KronoDesk is a cloud-based and on-premise integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. Designed specifically for software support teams, KronoDesk feeds the application lifecycle from end-to-end… Read more about KronoDesk
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Powerful help desk & service management software
KronoDesk is a cloud-based and on-premise integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. Designed specifically for software support teams, KronoDesk feeds the application lifecycle from end-to-end… Read more about KronoDesk
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