Epos Now Reviews

What I like most about the product is the simplistic layout, the fact that the system is economical, the ease of learning the system, the quick access to help when it is needed. If your POS system fails, you have to have access to help and Epos Now is there when you need it-you don’t have to wait days to hear back. Another feature that I love is the tracking and reports. I love that I can track what customers order and be able to send emails when customers make payments on their credit accounts is phenomenal. Our customers love this feature.

I wish the measurement was in standard measurements instead of metric. For example, we sell nails and screws by the pound, but in the system we don't have the option to choose pound, but it isn't the end of the world instead we set it up as l (liter) but when you establish the cost it doesn't matter if it is showing as l or lb because you set it up as cost per 1 unit-whatever unit you choose to use. This is the same issue with measurement instead of foot, there is a meter, but it is still manageable without the standard measurement. The only option currently with Epos Now is metric, but it is my understanding that standard measurement is coming soon.

We purchased your POS systems for both of our shops earlier this spring. We were upgrading our Gettysburg shop and opening a new location in Charleston, South Carolina. On the day before our opening, we installed the Bixelon barcode printer, and the plan was to print all of our labels that day so we'd be able to open and take sales the next day, April 1. When we tested the labels we'd printed, we...

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No cons were added to this review

i didnt like anything about it because i couldnt use it!

customer service!! They will not put me in touch with anyone that can help me!

Nothing

Nothing

Professional, courtesy and respectful to their customers. Representatives go out of their way to assure the problem you are experiencing is resolved 100%

there is not anything I can think of at this time that would classify as a con based on all the positive experiences I have had dealing with their IT department as of late.

Thank you for your 5 star business review of the service interactions you have had with us, it's really great to receive positive feedback from our customers. We are striving every day to improve our customer service, we understand that some of the more technical aspects of our systems can require detailed explanations where patients and courtesy are required to promote great working relationships. As one of our standard support customers please feel free to contact us if you have any further questions or require any further assistance. We looking forward to hearing from you.

Nothing it wouldn’t work for my business

It whole system was a con! Don’t invest in it! Sales person said it would work for my business and it doesn’t complete waste of time!

Great looking product, beautiful interface. Back office component is easy to navigate and robust. Easy to find all of the reports and data I need. A component in the back office allows you to suggest improvements to the software. We are a resale shop and this software fit my needs of being able to assign store credit to my customers.

There are a few UI areas that could use improvement but nothing too critical. Getting a hold of customer support can be tricky, I believe they are based in the UK with support in the East Coast. I'm on the West Coast so occasionally I've had to play a bit of phone tag before getting a live person. Because I do own a resale/consignment shop, I'm adding a lot of various products to my stock list...

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Easy to use Once you get the hang of it but I am not a techie so it took me a little while

Actually it’s a lot more detailed than my business requires so for me it took some time to customize it to my business

Support is great and prompt. Loved the training.

Add ons are overpriced. We looked at the customer loyalty option and the Quick Books option but both required a monthly fee. The credit card integration with EVO was a complete and utter failure and a support nightmare for our bar manager. I must add that the issue wasn't with EPos but rather the dismall support system at EVO.

Both front end and back end of this software works well, ease of use and the ability to customize is what I like most

customer service is lacking and that is not good in my book I had to call and e-mail many times and never felt that I received the correct support

Sales interface and usability for transactions Overall look and style of equipment and graphics Price for value Mobility and Flexibility

Misleading information during demo/search process Unreliable support during implementation Lack of standard features and functions- units of measurement, limit on dollar amounts, etc Confusion regarding which features are/not available via apps

ONCE YOU SIGN UP THERE IS NO WAY OUT. I TRIED THIS SYSTEM FOR A RETAIL STORE BUT THIS SYSTEM WAS SO SLOW AND WHEN I CALLED TECH SUPPORT I WAS GIVIN THE RUN AROUND BUT FINALLY THEY ADMITTED THAT THERE WAS MORE THAN A THOUSAND ITEMS IN MY STORE AND THERE IS NOTHING THEY CAN DO TO FIX THE SPEED SO I ASK TO BE CANCELLED IMMEDIATELY BUT UNFORTUNATELY EPOSNOW KEPT CHARGING MY CREDIT CARD MONTH AFTER MONTH. EVERY TIME I CALLED I WAS PROMISED THAT I WILL NEVER SEE ANY MORE CHARGES OF COURSE WITHOUT ANY REFUNDS AT ALL. BUT YET THE CHARGE APPEARS ON MY BANK STATEMENT EVERY MONTH. I WOULD NOT RECOMMEND SUCH A CON OPERATION.

ONCE YOU SIGN UP THERE IS NO WAY OUT. I TRIED THIS SYSTEM FOR A RETAIL STORE BUT THIS SYSTEM WAS SO SLOW AND WHEN I CALLED TECH SUPPORT I WAS GIVIN THE RUN AROUND BUT FINALLY THEY ADMITTED THAT THERE WAS MORE THAN A THOUSAND ITEMS IN MY STORE AND THERE IS NOTHING THEY CAN DO TO FIX THE SPEED SO I ASK TO BE CANCELLED IMMEDIATELY BUT UNFORTUNATELY EPOSNOW KEPT CHARGING MY CREDIT CARD MONTH AFTER MONTH. EVERY TIME I CALLED I WAS PROMISED THAT I WILL NEVER SEE ANY MORE CHARGES OF COURSE WITHOUT ANY REFUNDS AT ALL. BUT YET THE CHARGE APPEARS ON MY BANK STATEMENT EVERY MONTH. I WOULD NOT RECOMMEND SUCH A CON OPERATION.

The ability to completely control the back office. We are able to enter new products, adjust pricing, calculate profit margin, run specials, etc with no assistance from the company itself.

This software was NEVER designed for the hospitality industry. We have had multiple occasions where tickets with tips will not close and we have not been able to collect those credit card tips. Since this is not the server's issue, the business has to pay the server their tips and then eat the cost when the ticket won't close. In speaking with the company, their only excuse is that tipping is not...

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Hello Mr Davis, I am sorry to hear about the experience you have had with your hospitality solution. It is a shame to hear your feedback as we have a significant number of hospitality companies all over the world who have found our system to work seamlessly. I am keen to resolve this issue for you. Please, could you provide your account number so that I can look into this further for you? Many Thanks, Naiomi

I did not like anything in particular nothing special, same as any other POS service in terms of system.

No support Dishonest people who do not careToo slow

The system is easy to use. I would love to have continued to use it....if they stood by what that tell you when you are purchasing the product and provide customer support, as they indicated.

Do yourself a favor....DO NOT PURCHASE AN EPOS SYSTEM. They DO NOT stand by what they tell you, when you are purchasing their equipment. Their support after one year is HORIBLE. If you refuse to buy their customer support plan, they tell you that they provide email support, which is a lie. They told me desktops have a 3 yr warranty on all equipment. Now, they are saying it only had a 1 yr warranty...

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Fairly user friendly , great customer service

The number of glitches, ie. Past orders popping up out of nowhere.

Not Much to define it above anything else in a crowded marketplace of average solutions.

With over 30 years in the Epos industry, both supply and executive user, Brought in to effect the conversion and integration of accounting systems for existing Eposnow solution. On representation of links to Xero and with other systems integrated elsewhere to the platform in the business all attempts to link were painful. !st line support were unable to fix and any higher support was not accessible....

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Not hard to setup not hard to use The till is OK

this a United Kingdom based software. The reporting when exporting to excel use VAT taxes and you have to change headings because a lot of them don't make any sense when using an outside loyalty program platform the system is incredibly slow The system uses nearly all the storage available and I find myself constantly having to try to delete windows update failures, downloads, and other items . I...

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The ease of use of Epos Now is undeniable. They have made the software user-friendly and intuitive. Where it is not intuitive, customer support is standing by and responsive. I would recommend this particularly to new businesses to establish a POS system and track their business's success.

I had no problems with the software, however we operate under the Imperial system and the add-on that was available then (and to my knowledge until now) is in metrics only. This was a major problem for us and one we still deal with. Although the software was said on more than one occasion to be in development (and later told ready) I have yet to see it and customer service did not reach out to me when it was available. Some improvements are needed there in both developing software for the world market and in customer service follow-up.

It seemed like it would work for us, but the customer service was TERRIBLE. The till software was slow and the management software has some major bugs.

How slow it was and buggy. The load time for the till was over 30 seconds.

Product its easy to use but the lack of support or the ability to work when wifi signal drops really let this product down

Support, support and support. Also their software is not great and very often slow down

The till at the forefront for staff is easy to use

It is not easy to run reports and set up products especially when cost prices and sale prices can change. The stock take functionality is also not the easiest to use and monitor from a staff and management perspective

Hello Mala. Thank you for leaving a business review. It's great to hear that you have found our system easy to use as this is a key design feature of our solutions. We rely on customer feedback to help us build future propositions for our customers and would like to learn more about your feedback regarding the stock taking and reports. If you are willing please can you email us more detail to customer-engagement@eposnow.com Kind Regards James

Technical support staff is great. They are alway happy to helop and solve your problems with the implementation.

Inventory Mangement and costing system. It does not support different methods of costing in compliance with GAAP (FIFO , average.. ect. ) what it does is -it cost your inventory base on your latest cost input. Can't do average or compute for cost like we use to do in every purchase where we need to add unit price plus shipping and other incidental costs. It takes the PO unit price.

Hello. Thank you for taking the time to leave us feedback, I'm sorry to hear that you would not recommend Eposnow and have experienced problems. It's difficult to provide accurate responses without knowing further information, however regarding issues such as app updating unfortunately this is out of our control as these are third party apps. If you would like to further discuss the issues you have faced please do contact us. Kind regards James

Wouldn't know any since I do not have my system. Always get promised one thing and never follows through

Too many to list. Mainly poor customer service. Would love to have my system, but it seems they don't know how to ship them out.

Ease of use, great support, versatility - takes VERY LITTLE training. Love that it works with Paypal.

Limitations on creating labels, lack of ecommerce interface - we only have one location and really need Deliveroo.

Hello Virginia. Thank you for leaving us a fantastic review, i'm so pleased to read that you would recommend us. We take all feedback seriously and use this to improve the products and services we offer to our customers. Your feedback regarding labels we are aware of and this is on our road map for delivery this year. I would direct you to use the feature vote option in your back office to...

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