Freshdesk Pricing Plan & Cost Guide

Freshdesk Reviews

Freshdesk

Online Customer Support Software & Helpdesk Solution

4.32/5 (173 reviews)
68,306     18,301

Freshdesk Pricing

Pricing model: Freemium, Subscription

Free Trial: Available (No Credit Card required)

Freshdesk is priced per support agent per month, and has 5 different plans.

Sprout - $15 per agent per month (first 3 agents free).
Blossom - $16 per agent per month.
Garden - $25 per agent per month.
Estate - $40 per agent per month.
Forest - $70 per agent per month.

View Pricing Plans

Freshdesk Pricing Reviews

25 reviewers had the following to say about Freshdesk's pricing:

Baxtiyar Assedov

The best project management software

27/02/2017

It is cloud-based and price of Freshdesk is very reasonable.

Pros

customer service very easy perfect design cheap excellent features

Cons

some minor mistakes

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Oliver Aaltonen

Excellent support software

01/02/2017

We need a reliable tool to support customers, and Freshdesk initially drew us in with their cheap (free) price, but they kept us with their excellent customer support (those folks are fast!)

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
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Sadhi Hallousif

The ERP of support

25/12/2015

The price is very affordable comparing to competition.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Samuel Cote

almost perfect

08/12/2016

We like freshdesk a lot because they copied a lot of features from Zendesk and solved some problems. there are still some stuff missing here and there and it can be hard to make your helpdesk look good but overall great.

Pros

Great price for many features.

Cons

sill missing a couple things.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

9/10

Recommendations to others considering Freshdesk

Better than Zendesk.

Source: Capterra
Helpful?   Yes   No
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Michelle Nachume

Freshdesk is easy to master

30/05/2011

The pricing is very affordable and the fact it is hosted in the cloud makes it very easy to access by anyone with an internet connection.

Pros

Clear instructions and navigation; helpful for SMBs that depend on customer support; excellent ticketing system; good communication between help desk staff and clients; inexpensive pricing

Cons

none !

Source: GetApp
3 of 3 people found this review helpful
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Mark Hyes

Best overall help desk software for our customers.

24/01/2017

We decided to go with a low cost, customer friendly product and Freshdesk fit the bill.

Pros

ease of use.

Cons

Some of the features that we expected to be included in the basic package requires an upgrade. We decided it wasn't worth the additional funds for those features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
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Cameron Ring

Freshdesk Makes Support Easy

04/04/2013

Freshdesk was really easy to start using and the price was right.

Pros

+ Easy to Use + Well Organized + Great Customer Support!

Cons

- For our use case, pricing was a little expensive (we have lots of people that may answer tickets).

Source: GetApp
5 of 5 people found this review helpful
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Vivek Khandelwal

Verified Reviewer

Love It

19/05/2016

We love freshdesk. It simple, easy to use and more importantly covers everything that you can ever think of when it comes to Client support and issue resolution

Pros

Great pricing structure Amazing Customer Support Onboarding is simple

Cons

Would have been amazing if it had an CRM inbuilt

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
3 of 3 people found this review helpful
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karim

great helpdesk at a great price

09/04/2013

great helpdesk app, easy to use, full of features

Pros

good pricing, easy to use, a lot of features

Cons

freshdesk is quite slow to load and the search bar works in a really weird way

Source: GetApp
4 of 5 people found this review helpful
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David Howard

Feshdesk is an affordable product with an easy interface

25/01/2017

I think for the price it's a great value specifically because of it's app.

Pros

Their app is a great tool for managers.

Cons

The ticket and admin section needs a UX/UI overhaul. it's not modern and is difficult to understand how to customize tickets and features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10

Recommendations to others considering Freshdesk

There should be some sort of a template for specific industries. A template that makes customizing just a matter of editing. Starting an intake form or any other customizing is more work than I had time to learn.. Nowadays I hate to learn new systems.m

Source: Capterra
Helpful?   Yes   No
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Anonymous
A verified reviewer
Verified Reviewer

Fresh as fresh can be

22/05/2015

We tested several solutions and were very happy at the end with solution provided combined with the price.

Source: GetApp
4 of 4 people found this review helpful
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Dennis Tinerino

client software

14/02/2017

They are priced higher, but much easier to use than anyone else out there.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Alissa Head

Perfect for our needs!

10/05/2012

FreshDesk impressed me immediately with it's simple, intuitive interface and great price point. It's a great cloud-based product for small to mid-sized companies with primarily internet-based customer service.

Pros

We love the way FreshDesk interacts seamlessly with email, Facebook, and Twitter through one dashboard interface. Being able to automatically and manually assign tickets to agents, make internal notes, and alert staff to urgent tickets is a real plus

Cons

We don't use the Customer Portal, as we don't really have the staff to monitor forum posts. But it's a great option for companies that need it. We really need a canned contact option for new tickets, but it isn't available.

Source: GetApp
3 of 3 people found this review helpful
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Matt Andrews

Fairly decent

25/06/2014

Pros

I like the interface of the product, and the vendor has priced the product reasonably.

Cons

The search feature could be greatly improved. I would prefer to sort my results a little better and be able to get more relevant search results when I do search for a ticket.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

7/10

Recommendations to others considering Freshdesk

Look for ease of setup and ticket management as your main options.

Source: Software Advice
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Sara Smith

Great Support, excellent product, a little glitchy though

09/12/2016

A bright, energetic company that is providing a tool at a price which is perfect for SME's.

Pros

- Reasonable pricing for when you grow - Sleek mobile optimized version of the site - Many features and yet designed so they don't get in the way - Highly and easily customizeable - Integrates with many other services, from Google Analytics to Salesforce - Encourages productivity using a tasteful implementation of gamification mechanics - Built in forums and knowledge base sections, that are not designed as an afterthought but rather as full components of the system

Cons

there have been issues / bugs

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10

Recommendations to others considering Freshdesk

Good for our teams, works well with chat and the products and different incoming email addresses work well. The support is some of the best I've had and my own company.

Source: Software Advice
Helpful?   Yes   No
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Scott Bowler

Fantastic Tool, Incredible Support, Unbeatable Price

02/04/2012

A bright, energetic company that is providing a tool at a price which is perfect for SME's.

Pros

No mess, no fuss - superb support - a pricing structure that is perfect for SME's

Cons

- one or two aspects of the interface take too many clicks to get to

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Jaroslav Jancik, ZAT, CZ

Nice surprise :-)

04/03/2013

It has everything we need: ticket creating by mail, knowledgebase, user feedback, automatical rules and scenarios, and - last but not least - very good and fast support nad low price. We choose it and after e few month we are still happy!

Pros

Very simple but usefull interface for users and agents, fast response, creating ticket by mail, good customization possibility, good support, low price, Czech language

Cons

Some functions seems to be ready for improve (we have a list of them and we will send it to FreshDesk), the upgrade period is a little bit long.

Source: GetApp
4 of 4 people found this review helpful
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Brett Levert

FreshDesk can help automate your client support

22/02/2017

We have been using FreshDesk for a few years and their platform is fantastic. They are constantly adding new features and we have been very happy with our ability to integrate it into our existing workflows. The IVR system is top notch as well as the website integration. Highly recommend them.

Pros

Affordable, tons of features, integrates with everything

Cons

Sometimes a bit confusing to setup and configure

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Najira Gunaratne

Medical Wizard

16/10/2012

Great software for the price it comes at, would like more reports available even on the lower plans.

Source: GetApp
3 of 3 people found this review helpful
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Uriel Gerard

Nothing revolutionary but refreshingly effective

13/07/2015

Pros

Ease of use was splendid. Very little assistance was needed and even the most basic user was able to navigate and utilize all the features with ease. Everything was very intuitive

Cons

You absolutely get what you pay for and I think it would be awesome to scale the prices a bit more for the smaller user

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

8/10

Recommendations to others considering Freshdesk

Take your time to appreciate all the nuances. They took time to work on the details to make it easier for the end user.

Source: Software Advice
Helpful?   Yes   No
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Ken Cato

Freshdesk kills Zendesk in ease of use and functionality

05/08/2014

Pros

The interface is simple and elegant. Not even my users have complained about the change, and that unto itself is extraordinary. Registration using Google credentials makes signing up users a breeze.

Cons

The pricing is reasonable, but I always wish it were a bit lower.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering Freshdesk

Try Zendesk if you must, but I tried both, and this beat it hands down in my opinion. It's a really great help desk solution.

Source: Software Advice
Helpful?   Yes   No
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Jason Thomas

Verified Reviewer

Fantastic helpdesk, used by two departments in my org

18/03/2016

I also use this as an example when other helpdesk vendors ask me what it would take to get my business - if they can't at least match the features and price, there's no reason to have that discussion.

Pros

The per-agent license price is good if the free version doesn't meet your needs, and the interface is incredibly simple for end users.

Cons

I wish there was a little more ability to edit things like the ticket creation form, where I could put a line of text above a field to help explain what is needed (something like, "please be detailed in your description", or "use your business email address"), but I expect that will be coming at some point.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
7 of 7 people found this review helpful
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Paul Chua

Verified Reviewer

Freshdesk is a great for startups and smaller companies

30/09/2015

I liked Freshdesk but I didn't think it was really scalable to a large enterprise - It is great for startups and new organizations I like how it was cloud-based, the huge plug in offering and 3rd party apps helps solve unique situations I also liked the IM and chat tools - helps address issues quickly. The social aspect was also very good - so you can reply to facebook twitter posts fast!

Pros

Very straightforward and easy to use. Easy to customize and you can adjust

Cons

Really good value for the money.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
3 of 3 people found this review helpful
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Schaeffer Arnold

Great ticketing/support tool

15/12/2016

A much more affordable solution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Michael

Very Well Thought Through

16/08/2013

FreshDesk is one of the most user friendly, easy to administer/program helpdesk ticketing systems we've ever used. I've personally run a number of different IT organizations in my career and by far, this takes advantage of the best technologies and user experience interfaces to present a -usable- and full featured service to clients and engineers.

Pros

- Excellent UI - Extraordinarily easy to get started - Instant, comprehensive telephone support for admins - Features that actually deliver customer value - Low financial barrier to entry

Cons

- Email integration works perfectly, but the backend architecture leaves a lot to be desired.

Source: GetApp
6 of 7 people found this review helpful
Helpful?   Yes   No
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Overall value for money

From 173 ratings

Read all 173 Freshdesk reviews
Freshdesk Reviews

Pricing Comparison

How does Freshdesk compare with other Customer Management apps?

Subscription plan?

Freshdesk



93% of apps offer a
subscription plan

Free trial?

Freshdesk



80% of apps have a
free trial

Freemium plan?

Freshdesk



19% of apps have a
freemium plan

Pricing Comparison

Customer Management app prices shown are $/month

Please note: For comparison purposes the price for Freshdesk has been scaled monthly. Actual price is $0/per year