Freshdesk Pricing Plan & Cost Guide

Freshdesk Reviews

Freshdesk

Online Customer Support Software & Helpdesk Solution

4.32/5 (170 reviews)
68,043     18,123

Freshdesk Pricing

Pricing model: Freemium, Subscription

Free Trial: Available (No Credit Card required)

Freshdesk is priced per support agent per month, and has 5 different plans.

Sprout - $15 per agent per month (first 3 agents free).
Blossom - $16 per agent per month.
Garden - $25 per agent per month.
Estate - $40 per agent per month.
Forest - $70 per agent per month.

View Pricing Plans

Freshdesk Pricing Reviews

11 reviewers had the following to say about Freshdesk's pricing:

Cameron Ring

Freshdesk Makes Support Easy

04/04/2013

Freshdesk was really easy to start using and the price was right.

Pros

+ Easy to Use + Well Organized + Great Customer Support!

Cons

- For our use case, pricing was a little expensive (we have lots of people that may answer tickets).

Source: GetApp
5 of 5 people found this review helpful
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Michelle Nachume

Freshdesk is easy to master

30/05/2011

The pricing is very affordable and the fact it is hosted in the cloud makes it very easy to access by anyone with an internet connection.

Pros

Clear instructions and navigation; helpful for SMBs that depend on customer support; excellent ticketing system; good communication between help desk staff and clients; inexpensive pricing

Cons

none !

Source: GetApp
3 of 3 people found this review helpful
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Vivek Khandelwal

Verified Reviewer

Love It

19/05/2016

We love freshdesk. It simple, easy to use and more importantly covers everything that you can ever think of when it comes to Client support and issue resolution

Pros

Great pricing structure Amazing Customer Support Onboarding is simple

Cons

Would have been amazing if it had an CRM inbuilt

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
3 of 3 people found this review helpful
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karim

great helpdesk at a great price

09/04/2013

great helpdesk app, easy to use, full of features

Pros

good pricing, easy to use, a lot of features

Cons

freshdesk is quite slow to load and the search bar works in a really weird way

Source: GetApp
4 of 5 people found this review helpful
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Jaroslav Jancik, ZAT, CZ

Nice surprise :-)

04/03/2013

It has everything we need: ticket creating by mail, knowledgebase, user feedback, automatical rules and scenarios, and - last but not least - very good and fast support nad low price. We choose it and after e few month we are still happy!

Pros

Very simple but usefull interface for users and agents, fast response, creating ticket by mail, good customization possibility, good support, low price, Czech language

Cons

Some functions seems to be ready for improve (we have a list of them and we will send it to FreshDesk), the upgrade period is a little bit long.

Source: GetApp
4 of 4 people found this review helpful
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Jason Thomas

Verified Reviewer

Fantastic helpdesk, used by two departments in my org

18/03/2016

I also use this as an example when other helpdesk vendors ask me what it would take to get my business - if they can't at least match the features and price, there's no reason to have that discussion.

Pros

The per-agent license price is good if the free version doesn't meet your needs, and the interface is incredibly simple for end users.

Cons

I wish there was a little more ability to edit things like the ticket creation form, where I could put a line of text above a field to help explain what is needed (something like, "please be detailed in your description", or "use your business email address"), but I expect that will be coming at some point.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
7 of 7 people found this review helpful
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Anonymous
A verified reviewer
Verified Reviewer

Fresh as fresh can be

22/05/2015

We tested several solutions and were very happy at the end with solution provided combined with the price.

Source: GetApp
4 of 4 people found this review helpful
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Alissa Head

Perfect for our needs!

10/05/2012

FreshDesk impressed me immediately with it's simple, intuitive interface and great price point. It's a great cloud-based product for small to mid-sized companies with primarily internet-based customer service.

Pros

We love the way FreshDesk interacts seamlessly with email, Facebook, and Twitter through one dashboard interface. Being able to automatically and manually assign tickets to agents, make internal notes, and alert staff to urgent tickets is a real plus

Cons

We don't use the Customer Portal, as we don't really have the staff to monitor forum posts. But it's a great option for companies that need it. We really need a canned contact option for new tickets, but it isn't available.

Source: GetApp
3 of 3 people found this review helpful
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Najira Gunaratne

Medical Wizard

16/10/2012

Great software for the price it comes at, would like more reports available even on the lower plans.

Source: GetApp
3 of 3 people found this review helpful
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Paul Chua

Verified Reviewer

Freshdesk is a great for startups and smaller companies

30/09/2015

I liked Freshdesk but I didn't think it was really scalable to a large enterprise - It is great for startups and new organizations I like how it was cloud-based, the huge plug in offering and 3rd party apps helps solve unique situations I also liked the IM and chat tools - helps address issues quickly. The social aspect was also very good - so you can reply to facebook twitter posts fast!

Pros

Very straightforward and easy to use. Easy to customize and you can adjust

Cons

Really good value for the money.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
3 of 3 people found this review helpful
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Michael

Very Well Thought Through

16/08/2013

FreshDesk is one of the most user friendly, easy to administer/program helpdesk ticketing systems we've ever used. I've personally run a number of different IT organizations in my career and by far, this takes advantage of the best technologies and user experience interfaces to present a -usable- and full featured service to clients and engineers.

Pros

- Excellent UI - Extraordinarily easy to get started - Instant, comprehensive telephone support for admins - Features that actually deliver customer value - Low financial barrier to entry

Cons

- Email integration works perfectly, but the backend architecture leaves a lot to be desired.

Source: GetApp
6 of 7 people found this review helpful
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Overall value for money

From 170 ratings

Read all 170 Freshdesk reviews
Freshdesk Reviews

Pricing Comparison

How does Freshdesk compare with other Customer Management apps?

Subscription plan?

Freshdesk



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subscription plan

Free trial?

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Freemium plan?

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19% of apps have a
freemium plan

Pricing Comparison

Customer Management app prices shown are $/month