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Freshdesk Logo

Online helpdesk system and customer service software

Last updated: April 2025

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Freshdesk Pricing (2025)

Pricing plans

Pricing details:

Free plan
Subscription
Free trial

Free

0.00

Features included:

  • Ticketing
  • Shared inbox
  • Threads and tasks
  • Analytics and reporting
  • Knowledge base
  • Ticket dispatch
  • Role-based access control
  • Single sign-on

Growth

18

/user

Per month

Features included:

  • Automation
  • Collision Detection
  • 1000+ marketplace apps
  • In-depth helpdesk report
  • SLA management & business hours
  • Custom Email Server
  • Custom Ticket Views
  • Custom ticket fields & status
  • Custom SSL
  • Easily track time spent by agents on tickets
  • 24x5 phone support

Pro

59

/user

Per month

Features included:

  • 5000 Collaborators
  • CSAT Survey and Reports
  • Custom Apps
  • Customer Segments
  • Custom Reports and Dashboards
  • Custom Roles
  • Everything in Growth Plan Plus Round-Robin Routing
  • Extendable API Limits
  • Multiple Products (up to 5)
  • Multiple SLA and Business Hours
  • SLA Reminder and Escalation
  • Versions in Knowledge Base

Pro + AI Copilot

94

/user

Per month

Features included:

  • Freddy AI Copilot
  • Agent availability dashboard
  • Multilingual translations
  • Portal Customization
  • Community forums
  • Ticket Templates
  • Multiple SLA policies
  • Round robin, and load balanced assignment

Enterprise

95

/user

Per month

Features included:

  • 5000 Bot Sessions/Month
  • Agent Shifts
  • Article Suggester
  • Assist Bot
  • Audit Log
  • Auto-Triage
  • Canned Response Suggester. Multiple Products
  • Email Bot
  • Everything in Pro Plan Plus Skill-Based Routing
  • IP Range Restriction
  • Knowledge Base Approval Workflow
  • Robo Assist
  • Sandbox
  • Social Signals

User opinions about Freshdesk price and value

Value for money rating:

Of 111 reviews that provide robust commentary on Freshdesk's price and value, 67% mention it in a positive light.

Reviewers appreciate Freshdesk's cost-effective solutions, particularly for small businesses and startups. They find the range of pricing plans, including a free plan, beneficial for different budgets and needs. Users think the software's functionalities, such as multi-channel support, automation capabilities, and customizable branding, offer good value for money. Some users report that Freshdesk's free trial allows them to test services before committing financially. They say the competitive pricing and flexible plans make it a suitable choice for both small and larger enterprises.

However, some users feel that Freshdesk can become expensive, especially for businesses needing advanced features available only in higher-tier plans. They indicate that the pricing structure can be confusing and costly for larger teams or organizations with high ticket volumes. Some reviewers mention that certain features are locked behind higher-priced plans, which can be a limitation for small businesses with tight budgets. Users also report issues with the complexity of the licensing model and the automatic renewal process, which can lead to unexpected costs.

Check .

To see what individual users think of Freshdesk's cost and value, check out the review excerpts below.

“For our small IT department, FreshDesk is a cost-effective ticket solution that works well with our existing IT systems and allows us to keep a mostly-internal knowledge base up to date easily.”
“There is a good thing about Freshdesk's free trial plan since it allows us to test out their vast variety of services before making a decision on whether or not to upgrade our business.”
“While Freshdesk has a great UI, and is a feature-rich service, the truth behind the advertising leaves much to be desired. While their software is good, the pricing model isn't, and their marketing is intentional bait-and-switch.”

Reviewers who mentioned pricing said: