Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)
Freshdesk is priced per support agent per month, and has 5 different plans.
Sprout - $15 per agent per month (first 3 agents free).
Blossom - $16 per agent per month.
Garden - $25 per agent per month.
Estate - $40 per agent per month.
Forest - $70 per agent per month.
11 reviewers had the following to say about Freshdesk's pricing:
Freshdesk was really easy to start using and the price was right.
The pricing is very affordable and the fact it is hosted in the cloud makes it very easy to access by anyone with an internet connection.
We love freshdesk. It simple, easy to use and more importantly covers everything that you can ever think of when it comes to Client support and issue resolution
great helpdesk app, easy to use, full of features
It has everything we need: ticket creating by mail, knowledgebase, user feedback, automatical rules and scenarios, and - last but not least - very good and fast support nad low price. We choose it and after e few month we are still happy!
Very simple but usefull interface for users and agents, fast response, creating ticket by mail, good customization possibility, good support, low price, Czech language
Some functions seems to be ready for improve (we have a list of them and we will send it to FreshDesk), the upgrade period is a little bit long.
I also use this as an example when other helpdesk vendors ask me what it would take to get my business - if they can't at least match the features and price, there's no reason to have that discussion.
The per-agent license price is good if the free version doesn't meet your needs, and the interface is incredibly simple for end users.
I wish there was a little more ability to edit things like the ticket creation form, where I could put a line of text above a field to help explain what is needed (something like, "please be detailed in your description", or "use your business email address"), but I expect that will be coming at some point.
Time used: 1-2 years
We tested several solutions and were very happy at the end with solution provided combined with the price.
FreshDesk impressed me immediately with it's simple, intuitive interface and great price point. It's a great cloud-based product for small to mid-sized companies with primarily internet-based customer service.
We love the way FreshDesk interacts seamlessly with email, Facebook, and Twitter through one dashboard interface. Being able to automatically and manually assign tickets to agents, make internal notes, and alert staff to urgent tickets is a real plus
We don't use the Customer Portal, as we don't really have the staff to monitor forum posts. But it's a great option for companies that need it. We really need a canned contact option for new tickets, but it isn't available.
I liked Freshdesk but I didn't think it was really scalable to a large enterprise - It is great for startups and new organizations I like how it was cloud-based, the huge plug in offering and 3rd party apps helps solve unique situations I also liked the IM and chat tools - helps address issues quickly. The social aspect was also very good - so you can reply to facebook twitter posts fast!
FreshDesk is one of the most user friendly, easy to administer/program helpdesk ticketing systems we've ever used. I've personally run a number of different IT organizations in my career and by far, this takes advantage of the best technologies and user experience interfaces to present a -usable- and full featured service to clients and engineers.
- Excellent UI - Extraordinarily easy to get started - Instant, comprehensive telephone support for admins - Features that actually deliver customer value - Low financial barrier to entry
- Email integration works perfectly, but the backend architecture leaves a lot to be desired.
Overall value for money
From 154 ratings
Read all 154 Freshdesk reviews
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