Freshdesk Pricing Plan & Cost Guide

Freshdesk

Online helpdesk system and customer service software

4.49/5 (2,352 reviews)

Freshdesk Pricing

Starting from: $18.00/month

Pricing model: Free, Subscription

Free Trial: Available (No Credit Card required)

Freshdesk is priced per support agent per month, and has 4 different plans.

Free- $0 (unlimited free agents)
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

View Pricing Plans Free Trial

Competitors Pricing

Alchemer

Starting from: 49.00/month
Pricing model: Free, Subscription
Free Trial: Available (No Credit Card required)

Zendesk Sell

Starting from: 19.00/month
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Free Trial: Available

Caterease

Starting from: 35.00/month
Pricing model: Subscription
Free Trial: Available

Pipeliner CRM

Pricing model: Subscription
Free Trial: Available

Commence

Starting from: 19.00/month
Pricing model: Subscription
Free Trial: Available

Freshdesk Pricing Reviews

Pros

  • We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.Sara B.Read the full review
  • Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.Verified ReviewerRead the full review
  • It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.Kemal A.Read the full review

Cons

  • We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.Carly M.Read the full review
  • Worse, there is no way to discover this until after you've paid and spent time getting everything set up.Anthony C.Read the full review
  • I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.Verified ReviewerRead the full review
97%
recommended this to a friend or a colleague

25 reviewers had the following to say about Freshdesk's pricing:

Karim K.

Amazing customer support Saas solution

Used daily for 2+ years
Reviewed 2019-05-30
Review Source: Capterra

We use for enhancing perfomance of our support teams, internal and external. All our team members love Freshdesk.

Pros
I have been using Freshdesk for 7 years now and never thought about changing. The software is very easy to use, for end users and for admins. The features are great and it just works perfectly.

Cons
Honestly there is nothing i don't like about freshdesk, the only thing that could be better would be a cheaper price, but to be honest the pricing is already quite low.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brent W.

Great Support Ticketing Platform

Used daily for less than 6 months
Reviewed 2017-10-10
Review Source: Capterra

low cost and low risk to implement. lots of cool features at fraction of price of ZenDesk

Pros
Our support technicians really like the ease of logging cases, metrics to manage defects and cases and the game system built into the product to reward tech's who get customer recommendations

Cons
There currently is no SugaCRM integration, so its difficult to track cases and see the case attached to the customer account record

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Good value product

Used daily for 1-2 years
Reviewed 2019-12-24
Review Source: Capterra

I am a consultant that needs to charge the customer for time spent working on projects. I use the software to create tickets for the projects and record time. This software works well for this type of work.

Pros
Low cost Includes timer when working on tickets

Cons
Cannot generate a weekly report to show hours worked on each ticket under the low cost price plan

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Kyle j.

Simple yet Effective tool

Used daily for 6-12 months
Reviewed 2020-09-23
Review Source: Capterra

Great, simple, and easy to use. It does the job 95% of the time.

Pros
Its fairly easy to use. I use it from a user agent perspective. It has all the bits and bobs that the more expensive products have, but at a cheaper cost.

Cons
There are some snags in the software with one or two bugs that were picked up. You cant have your cake and eat it, If you want a full blown enterprise solution, then this is probably not the sfotware to use, in my opinion.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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Mathieu B.

Good tools for ticketing

Used daily for 2+ years
Reviewed 2019-12-20
Review Source: Capterra

Very good experience since several years, with 10 agents now and more than 10k tickets solved

Pros
Cheap, efficient, easy to use and to manage

Cons
Could be expensive if you want to use some good functionnality

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Baxtiyar A.

The best project management software

Used weekly for less than 6 months
Reviewed 2017-02-27
Review Source: Capterra

Freshdesk makes your work easier, it allows you manage your project with the wide range of features and functions. It is cloud-based and price of Freshdesk is very reasonable. If you are looking for project tracking system you are in the right place, because there are no better program than it in market. Design is excellent and it was known its simpicity. I can definitely say it worth to try.

Pros
customer service very easy perfect design cheap excellent features

Cons
some minor mistakes

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Budi T.

efective tools for support helpdesk system. We need further requirement to fullfill our needs

Used weekly for less than 6 months
Reviewed 2018-01-17
Review Source: Capterra

Pros
Efective tools for support helpdesk system. 1. simple and user friendly 2. support cloud environment 3. provide free trial with customize setting

Cons
1. Difficult to use our own domain 2. Price is moderate not cheap enough 3. feedback mechanism should enhance with NPS

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Decent

Used occasionally for free trial
Reviewed 2019-03-12
Review Source: GetApp

Pros
Trialed Freshdesk due to cost for my personal business. Cheap, and somewhat easy to use

Cons
Reporting isn't fully there yet. For basics its decent.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 5/10

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Anonymous

If You Don’t Have It, Get It

Used daily for 2+ years
Reviewed 2019-11-16
Review Source: Capterra

Fantastic. Customer support is great, and that’s why we stuck with them for so long. The pricing is competitive, and in most cases, cheaper than Zendesk with all of the Zendesk functionality.

Pros
I like a lot about this program. My favorite feature is that you can create more than just the standard statuses which can greatly help organization of customer emails.

Cons
I have no qualms with this program. It is so easy to use and can greatly help a customer service team to organize and answer customer inquiries.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jeff H.

Easy to setup and use, provides the functionality my customers need.

Used daily for 2+ years
Reviewed 2019-03-12
Review Source: Capterra

We are a small software engineering company with several software products to support. Freshdesk allows us to provide fast, efficient customer support with a limited staff. It is easy to use which allows me to utilize part time support people whose main job is engineering or other functions.

Pros
Value for the money. The entry price point is very low, yet Freshdesk provides all the functionality my team needs to support our customers.

Cons
The text editing functionality is simplistic and sometimes I wish it had a little more capabilities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Quite a lot of bugs you will find only when you start using.

Used daily for less than 6 months
Reviewed 2019-11-03
Review Source: Capterra

After doing quite a lot of research I thought its a really good system, but once I started using only I started finding problems. Freshdesk is cheap, but some very important features don't work. 1- contact syncing with google doesn't work. 2- If you integrate facebook then you will have more problems than what it is worth. In my case. Messages come through after a delay and some of the messages done even come through. The integration also started creating 100's of contacts non stop. It stopped only after disconnecting the integration. I requested to delete those contacts more than a month ago and they are still there. 3-If you integrate whatsapp you cant send pictures. It creates duplicate contacts for existing contacts. 4-company segmentation doesn't work. If things were clearly explained upfront there is no problem. The software is priced cheap, but it is used by customers small and big around the globe. I would say they should be more professional and should not include obvious bugs in the live release.

Pros
Its cheap. customer support agents are available easily during working hours.

Cons
Too many bugs where no one knows when they will be fixed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Anonymous

Excellent ticketing tool for support teams

Used daily for 1-2 years
Reviewed 2019-04-10
Review Source: Capterra

Pros
Freshdesk was very easy to set up, and onboard the whole team. We had not been using any other software before and it was a great improvement

Cons
It has a very low pricing entry point, but it does get a bit expensive as soon as you want to start using power features

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Sheryl B.

Freshdesk is easy easy so much easier than Jira!

Used daily for 2+ years
Reviewed 2019-05-10
Review Source: Capterra

Great pricing for an excellent product.

Pros
Ability to turn emails into tickets, automatic rules, low price, easy to use and setup, nice interface.

Cons
None that I can think of. You can delete 30 tickets at once. Got spammed once with 4500 tickets, but was able to add a rule to delete those tickets so it wasn't a hindrance after talking to their support - which was very fast in helping btw.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Great product with many premium features

Used daily for 6-12 months
Reviewed 2018-07-26
Review Source: Capterra

Streamlined client communication and a reasonable price

Pros
The cost of the product is highly competitive and feature rich. Many of the features would cost significantly more with competitive products.

Cons
The response process sometimes feels too basic, and takes a bit more effort to keep track of response.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Freshdesk- A solid CRM

Used daily for 2+ years
Reviewed 2019-03-08
Review Source: Capterra

So so product, we moved on from it after 2 years as our database just grew to be too big.

Pros
Pretty simple and did the job we needed it to. The cost was fairly cheap compared to other major CRM's on the market like Salesforce.

Cons
Not meant for large businesses or people with many potential customers. Did seem a bit clunky and outdated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Arnau G.

Freshdesk - Good Saas

Used daily for 2+ years
Reviewed 2019-05-20
Review Source: Capterra

Pros
Ticketing solutions Good for big teams Scalability

Cons
Expensive pricing for advanced features

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Our company tried it for our CS staff, would not recommend

Used daily for less than 6 months
Reviewed 2019-08-08
Review Source: Capterra

Pros
It was a very affordable trial and the pricing was good.

Cons
Hard to set-up for our type of CS (very technical). Might be better for simpler types of CS.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 6/10

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Jeremy M.

Easily use for requesters

Used daily for less than 6 months
Reviewed 2018-10-04
Review Source: Capterra

Pros
Freshdesk comes in at a more value price than others.

Cons
The reporting is missing a lot of fields I would consider information. One such field is the closed by field.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Omnia H.

With Freshdesk you can manage all your support channels in one place!

Used daily for 1-2 years
Reviewed 2021-05-26
Review Source: Capterra

It was a good choice and I recommend Freshdesk if anyone is looking for Omnichannel solution with affordable price plans

Pros
What I like about Freshdesk that we can manage all our support channel from one place, the automations and reporting features are excellent and we can customize it according to our needs. Also the support is good whenever I need help I can find quick response

Cons
It's only 3 cons: 1- Twitter: The DMs in Twitter is a little bit messy, it keeps the message history for only 7 days maximum and any new message from the same user will come after one week will be opened as a new ticket which is a true waste of time to keep checking the whole history for one case across many tickets that's unlike FB messages 2- Direct integration with iOS and GooglePlay stores so you can manage the reviews directly without using third party app with extra cost 3- When you compose new email it does not allow to enter more than one email in (To) field any additional mail have to be added in CC which is sometimes not practical at all also to use group emails is not allowed till now you need to log the emails one by one

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Steve J.

Solid alternative to ZenDesk

Used daily for 6-12 months
Reviewed 2017-08-28
Review Source: Capterra

Pros
Easy to setup and use. Good value for the price. Many of the same features as ZenDesk. Lots of pricing options to fit different needs.

Cons
Included chat has many limitations, some features/functions are harder to configure, phone connection is costly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Freshdesk is the go to product for client service management at a very competitive pricing

Used daily for 6-12 months
Reviewed 2018-06-04
Review Source: Capterra

Freshdesk offers a virtual customer service management support team. Affordable pricing plans with scalable solution options.

Pros
The basic plan offers an integrated process aligned with the ITIL framework, which makes it a great tool for managing your service management and customer support process. I like the fact that with any knowledge of ITSM (IT Service Management) the tool help team/users implement its best practice without any study time of the ITIL V3 methodology

Cons
so far I don't have a lot to add for now, however I believe that free plan can offer a free chat messaging (website widget)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Oliver A.

Excellent support software

Reviewed 2017-02-01
Review Source: Capterra

We need a reliable tool to support customers, and Freshdesk initially drew us in with their cheap (free) price, but they kept us with their excellent customer support (those folks are fast!) and great software. I wish there were more advanced features at the free tier, but I can't really complain -- it's free!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Danish S.

Customer service management

Used weekly for free trial
Reviewed 2018-12-13
Review Source: GetApp

Pros
Very effective software to stay in touch with your customers. And keep record of customer service activities. Good features and affordable price.

Cons
Fresh desk offering some features at very high prices. Basic and some cool features are affordable for everyone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Easy Peasy

Used weekly for 6-12 months
Reviewed 2018-08-21
Review Source: Capterra

Pros
The UI and UX of freshdesk is so clean, and makes it easy to keep on top of all customer support related issues.

Cons
Have tried all the other competitive software and for the price/value, this is unbeatable. No cons.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Roberto M.

Easy, effective and reliable

Used weekly for 2+ years
Reviewed 2020-01-02
Review Source: Capterra

Support portal for our customers

Pros
Easy of use, for both ourselves and our customers Unmatched price-cost effectiveness Great support

Cons
No specific cons imho. To be picky, I'd just try to simplify a little the administrators settings

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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