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Freshdesk
Online helpdesk system and customer service software
Last updated: April 2025
Freshdesk Pricing (2025)
Pricing plans
Pricing details:
User opinions about Freshdesk price and value
Value for money rating:
Of 111 reviews that provide robust commentary on Freshdesk's price and value, 67% mention it in a positive light.
Reviewers appreciate Freshdesk's cost-effective solutions, particularly for small businesses and startups. They find the range of pricing plans, including a free plan, beneficial for different budgets and needs. Users think the software's functionalities, such as multi-channel support, automation capabilities, and customizable branding, offer good value for money. Some users report that Freshdesk's free trial allows them to test services before committing financially. They say the competitive pricing and flexible plans make it a suitable choice for both small and larger enterprises.
However, some users feel that Freshdesk can become expensive, especially for businesses needing advanced features available only in higher-tier plans. They indicate that the pricing structure can be confusing and costly for larger teams or organizations with high ticket volumes. Some reviewers mention that certain features are locked behind higher-priced plans, which can be a limitation for small businesses with tight budgets. Users also report issues with the complexity of the licensing model and the automatic renewal process, which can lead to unexpected costs.
Check .
To see what individual users think of Freshdesk's cost and value, check out the review excerpts below.
Shayla Buechnert
Human Resources Specialist