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Kayako
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled unified customer service platform
Table of Contents
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Kayako - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Kayako overview
What is Kayako?
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako connects the dots between support channels, customer information, and the team, unifying email, social, and live chat conversations together in one tidy place. Help customers help themselves through Kayako's help center feature, allowing customers to answer their own questions, quickly and simply. Help center analytics enable users to track the phrases customers are searching for in order to optimize content. Brands can also build and customize multiple help centers, each with unique content and branding. Kayako helps users visualize the customer’s journey and unify all customer interactions. The messenger feature allows users to support customers with a live chat experience that's as intuitive as messaging their friends. Brands can also help customers on the go with live chat on their mobile website or embedded in custom apps. Users can also bring customer activities from various applications for immediate context.
Who uses Kayako?
By industry, Kayako reviewers are most commonly professionals in computer software (23%). The most frequent use case for Kayako cited by reviewers is customer support (68% of reviewers).
What do users say about Kayako pricing?
Some reviewers find Kayako's pricing reasonable and appreciate its cost-effectiveness for high email volumes. However, some users report dissatisfaction with recent price increases and feel the switch to subscription fees made it expensive, especially for small businesses.
Starting price
Alternatives
with better value for money
Pros & Cons
Assistance
Tracking
Navigation
Intuitiveness
Formatting
Affordability
Kayako’s user interface
Kayako pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.8
Features
3.8
Ease of use
3.9
Customer support
3.9
Reviews sentiment
What do users say about Kayako?
Users say Kayako streamlines customer support by centralizing tickets, emails, and live chat, making it easier to manage inquiries and improve team efficiency. They appreciate its ease of use, customizable workflows, and ability to organize communications, noting that it helps track issues and maintain clear records for both staff and customers.
Reviewers indicate that while Kayako offers helpful features and a user-friendly interface, they experience challenges with pricing, occasional bugs, and limited integrations. They feel some aspects of the interface and reporting could be more intuitive, and mention that customer support and billing practices sometimes fall short of expectations.
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Who uses Kayako?
Based on 174 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Kayako's key features
Most critical features, based on insights from Kayako users:
All Kayako features
Features rating:
Kayako alternatives
Kayako
Starting from
No pricing info
LiveAgent
Starting from
15
Per month
Freshservice
Starting from
29
Per month
NinjaOne
Starting from
No pricing info
Kayako pricing
Pricing plans
Pricing details:
ESSENTIAL
No pricing info
Features included:
- Advanced Ticketing System
- Unlimited AI Suggested Responses
- Knowledge Base Audit
- Self-Learning Mode
- Multiple Chatbots & Customer Channels
- API Access
- Integrations
ENTERPRISE
No pricing info
Features included:
- Fully Autonomous Resolutions
- Ticket Summaries
- Audio File Transcriptions
- Multilingual Content
- Reporting
- Customizable Branding
User opinions about Kayako price and value
Value for money rating:
Of 32 reviews that provide robust commentary on Kayako's price and value, 56% mention it in a positive light.
Some reviewers find Kayako's pricing reasonable compared to other options, appreciating its cost-effectiveness and the features offered at its price point. They feel the software provides good value for money, especially for high volumes of emails and tracking capabilities. Some users say the pricing per user is friendly and that the software is inexpensive compared to competitors. However, some users report dissatisfaction with recent price increases, finding the software expensive, especially for small businesses or single agents. They think the transition from perpetual to subscription-based fees significantly increased costs, and some feel the pricing changes were abrupt and unwelcomed.
, and
To see what individual users think of Kayako's cost and value, check out the review excerpts below.
Kayako integrations (83)
Integrations rated by users
We looked at 174 user reviews to identify which products are mentioned as Kayako integrations and how users feel about them.
Integration rating: 4.0 (1)
Kayako support options
Typical customers
Platforms supported
Support options
Training options
Kayako FAQs
Kayako has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available
These products have better value for money
Q. What are the benefits of using Kayako?
Q. Who are the typical users of Kayako?
Kayako has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Kayako support?
Kayako supports the following languages:
Dutch, English, French, German, Italian, Portuguese, Spanish
Q. Does Kayako support mobile devices?
Kayako supports the following devices:
Android, iPad, iPhone
Q. Does Kayako offer an API?
Yes, Kayako has an API available for use.
Q. What other apps does Kayako integrate with?
Kayako integrates with the following applications:
InsightSquared, Wufoo, Constant Contact, Drupal, GitHub, Microsoft Outlook, Adobe Commerce, WooCommerce, PayPal, Google Analytics 360, Dropbox Business, Zoho CRM, Jira, ValueOps, Campaign Monitor by Marigold, ActiveCampaign, 123FormBuilder, Teamwork.com, Zapier, Pivotal Tracker, QuickBooks Online Advanced, Recurly, Google Docs, Gmail, Google Workspace, Zuora, Trello, Google Drive, Pipedrive, FreshBooks, Microsoft Viva Engage, Alchemer, Geckoboard, WordPress, Nicereply, Twitter/X, Stripe, Salesforce Marketing Cloud Account Engagement, Salesforce Sales Cloud, SugarCRM, Slack, PagerDuty, Typeform, Nimble, Basecamp, GetResponse, LinkedIn for Business, Eventbrite, Meta for Business, QuickBooks Online, SurveyMonkey, Keap, Chargebee, Hubstaff, Google Calendar, Mailchimp, Joomla, Marketo Engage, Podio, Hootsuite, Xero, HubSpot CRM, Intercom, BigCommerce, Shopify
Q. What level of support does Kayako offer?
Kayako offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, 24/7 (Live rep), Phone Support
