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Customer Satisfaction Software for Mid Size Business (2026)
Last updated: March 2026
274 software options
Sponsored
Zoho CRM Plus
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Unified Customer Experience platform
Read more about Zoho CRM Plus
Survicate
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Collect, analyze, and act on customer feedback
Read more about Survicate
Typeform
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Interactive form builder for data collection
Read more about Typeform
Alchemer
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer experience management and online survey platform
Read more about Alchemer
Sogolytics
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer and employee experience management platform.
Read more about Sogolytics
Listen360
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Build a solid reputation with reduced churn & good reviews.
Read more about Listen360
SurveyLegend
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Mobile-friendly survey management platform
Read more about SurveyLegend
Zendesk Suite
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service across all channels
Read more about Zendesk Suite
CustomerHero
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online survey creator and feedback collection
Read more about CustomerHero
Zoho Survey
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based tool for creating and manging surveys
Read more about Zoho Survey
Intercom
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-powered customer service with helpdesk
Read more about Intercom
ReviewInc
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Reputation management and customer experience software unite
Read more about ReviewInc
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online survey and feedback collection platform
Read more about SurveyMonkey
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based form builder tool for digital forms.
Read more about Jotform
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online helpdesk system and customer service software
Read more about Freshdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM solution for salespeople
Read more about Pipedrive
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
TitanHQ and Redstor powered by CyberSentriq
Read more about LiveAgent
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled solution to streamline business communication
Read more about Nextiva
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer review management platform for online businesses
Read more about Trustpilot
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-based webchat assistant for business conversations
Read more about Birdeye
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Aill-in-one customer support software with AI features
Read more about Tidio
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer support solution for B2B SaaS
Read more about TeamSupport
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live chat and customer messaging for businesses of all sizes
Read more about Lime Connect
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Digital experience insights for any business selling online
Read more about Hotjar
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
A complete IT service management (ITSM) tool for business
Read more about Freshservice