The option to also use converstional pages is awesome and integrating those into ABM programs has been exciting.
They've built an awesome product, which does everything you need it to - but the fact that it is fun to use DRIFT makes it an even more compelling product.
We really had good opinion on drift and we're happy to serve our customers realtime with the help of drift chat widget and qualify the leads instantly.
For users, there were just so many options on the admin side of things, and using it, I immediately felt lost and confused.
Just an awful approach to customer service and the worse experience with a vendor after 15 years in IT.
Drift was buggy, did not work as described with segment.io and had numerous usability problems for end-users (customers).