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LiveChat
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The AI-First Platform to Support Customers and Boost Sales
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LiveChat - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
LiveChat overview
Based on 1706 verified user reviews
What is LiveChat?
LiveChat is a live chat program offering key features such as chat/messaging, real-time consumer-facing chat, support ticket management, mobile access, and transcripts/chat history, among others.
Who uses LiveChat?
Reviews for LiveChat come from a wide variety of industries, including computer software (7% of reviewers), information technology and services (6%), and retail (5%). The most frequent use case for LiveChat cited by reviewers is live chat (73% of reviewers).
What do users say about LiveChat pricing?
Some users say LiveChat is affordable and they appreciate the straightforward pricing and 30-day free trial. However, reviewers indicate that premium features and per-user costs can be high, and some users report frustration with frequent price increases.
What are the most popular integrations for LiveChat?
The LiveChat integration most frequently cited by reviewers is WordPress, a website builder product rated 4.5 out of 5 for its integration with LiveChat.
Starting price
per month
Pros & Cons
Customer Support
Features
Integrations
Response Time
Agent Interaction
Unreliable notification system
LiveChat’s user interface
LiveChat pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.5
Ease of use
4.7
Customer support
4.6
Reviews sentiment
What do users say about LiveChat?
LiveChat is a live chat program offering key features such as chat/messaging, real-time consumer-facing chat, support ticket management, mobile access, and transcripts/chat history, among others.
Select to learn more
Who uses LiveChat?
Based on 1,706 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
LiveChat's key features
GetApp's analysis of 148 verified user reviews collected between July 2021 and December 2024 identifies LiveChat's most critical features and summarizes user sentiment about those features.
Reviewers appreciate LiveChat's live chat capabilities for providing real-time support and quick responses to customer inquiries. They find the real-time read function particularly valuable, as it allows them to see what customers are typing before they send their messages. Users report that LiveChat helps improve customer satisfaction, increase sales, and enhance team productivity. They also mention the ability to customize the chat with logos and integrate with other tools, which adds to its functionality and user experience. Of the 32 LiveChat users who gave detailed accounts of their use of Live Chat, 100% rated this feature as important or highly important.
See related user reviews
Cihan K.
Technical Service Engineer EMEA
Carla S.
Independent
Users report that LiveChat's chat/messaging capabilities offer a convenient way to communicate with customers and prospects. They appreciate the ability to receive messages even when offline and value the extra information provided about visitors. Reviewers indicate that LiveChat is essential for immediate customer support and enhances customer service satisfaction. They also highlight its clean and easy-to-use interface, which makes it functional and reliable for daily business operations. Of the 16 LiveChat users who gave detailed accounts of their use of Chat/Messaging, 100% rated this feature as important or highly important.
See related user reviews
Hannah H.
HR and Accounting Specialist
Slawomir S.
Sales Manager
Reviewers highlight the importance of LiveChat's real-time consumer-facing chat for providing immediate support and addressing customer queries promptly. They find it enhances customer experience by offering personalized and interactive communication. Users report that this capability helps increase sales and conversions by assisting customers in making purchase decisions. They also appreciate the 24/7 accessibility and the human interaction it provides, which builds trust and improves customer satisfaction. Of the 64 LiveChat users who gave detailed accounts of their use of Real-time Consumer-facing Chat, 92% rated this feature as important or highly important.
See related user reviews
Jackson A.
Management Consultant
Ravinder S.
LiveChat
Users appreciate LiveChat's mobile access for allowing them to connect with customers from anywhere at any time. They find it convenient for multitasking and providing support outside of office hours. Reviewers mention that mobile access helps increase customer satisfaction and brand loyalty by enabling quick and efficient communication. They also note that the mobile app is user-friendly and provides notifications to alert support agents of incoming chats, ensuring no customer inquiries are missed. Of the 62 LiveChat users who gave detailed accounts of their use of Mobile Access, 92% rated this feature as important or highly important.
See related user reviews
matt c.
CEO
Houssem M.
Owner
Reviewers find LiveChat's support ticket management helpful for organizing and tracking customer inquiries. They appreciate the centralized system for managing tickets, which improves efficiency and accountability. Users report that it allows for better collaboration among support teams and helps identify trends and areas for improvement. However, some mention that the options for dealing with tickets are limited and could benefit from additional capabilities to enhance the overall experience. Of the 36 LiveChat users who gave detailed accounts of their use of Support Ticket Management, 92% rated this feature as important or highly important.
See related user reviews
Gopa B.
Group Manager - Training
mikel k.
Designer
Users value LiveChat's transcripts/chat history for its ability to save and reference past conversations. They find it useful for improving customer service, training purposes, and maintaining records for audits or internal requirements. Reviewers appreciate the ability to export data and analyze interactions to enhance support services. They also mention that having access to chat history helps in resolving issues more efficiently and provides a clear record of customer interactions. Of the 61 LiveChat users who gave detailed accounts of their use of Transcripts/Chat History, 87% rated this feature as important or highly important.
See related user reviews
Jason D.
It analayst
Esther T.
Journalist
All LiveChat features
Features rating:
LiveChat alternatives
LiveChat
Starting from
24
/user
Per month
Slack
Starting from
No pricing info
LiveAgent
Starting from
No pricing info
Zendesk Suite
Starting from
No pricing info
LiveChat pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- Beta sentiment analysis
- White label
- Audit log
- Security assistance
- HIPAA Compliance
- Single Sign-On (SSO) ready
- Product training
- Software engineer support
- Legal assistance
- Alternative payment terms
- Key Account Manager
User opinions about LiveChat price and value
Value for money rating:
Of 142 reviews that provide robust commentary on LiveChat's price and value, 61% mention it in a positive light.
Users think LiveChat offers a reasonable balance between cost and features, especially for small and medium businesses seeking an easy-to-use, reliable chat solution. Some users say the software is affordable compared to the benefits it delivers, with a pricing structure that many find straightforward and cost-effective for the included core functionalities. Reviewers appreciate the availability of a 30-day free trial, which allows them to test the platform before committing. Some reviewers feel the value is enhanced by efficient performance and helpful features, though they note that the most attractive functionalities may require higher-tier plans or additional fees. Users report that adding more users or accessing premium features can significantly increase costs, making the platform less accessible for small businesses or those with limited budgets. Some users say the price is higher than many competitors, especially when considering alternatives that offer similar features at lower or no cost. Reviewers indicate that the per-user pricing model and the need to pay extra for certain features are drawbacks, and some express frustration with frequent price increases or limited free features. Some users report that the transition from free trial to paid plans can be a financial hurdle.
, and
To see what individual users think of LiveChat's cost and value, check out the review excerpts below.
Preston R.
Co-Owner & CEO
Lloyd G.
Marketing Executive
LiveChat integrations (181)
Integrations rated by users
We looked at 1,706 user reviews to identify which products are mentioned as LiveChat integrations and how users feel about them.
Integration rating: 4.6 (5)
“So that all inquiries can be fileTo the appropriate department once I’ve created tickets or inquiries from clients”
“Growing our mailchimp subscribers list was really easy with the integration”
Devin F.
Owner
Integration rating: 5.0 (2)
“This keeps us connected with our customers during the weekends and in the evenings. It creates a ticket so you can track the progress of the customer request, and tags that help you develop metrics.”
“It replaced the ticket feature coming from LiveChat at the beginning of this year, and it's a fundamental part of the offered support.”
Larry N.
Customer Service Coordinator
Integration rating: 4.5 (2)
“Displays account information pulled from Salesforce. Allows you to create leads directly in the Chat for new customers. Allows you to add contacts in Salesforce while in the Chat.”
Larry N.
Customer Service Coordinator
Integration rating: 4.5 (2)
“we love the ability to send customers product cards, and see what is in their cart while chatting with them. It allows us to problem solve as well as upsell”
Mike R.
Manager of Customer Service and Training
Integration rating: 4.8 (4)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Integration rating: 3.0 (1)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 4.0 (1)
LiveChat customer support
What do users say about LiveChat customer support?
Customer support rating:
We analyzed 267 verified user reviews to identify positive and negative aspects of LiveChat customer support.
Widespread user sentiment highlights LiveChat's fast, real-time responses that help resolve customer issues immediately.
A significant portion of users praise the ease of contacting support across multiple channels, including website, social media, and mobile.
Broad user base appreciates LiveChat's integration with other platforms, making it simple to manage and track customer interactions.
Frequently reported by users, the support team's availability and instant notifications ensure customers feel heard and assisted at all times.
Support options
Training options
To see what individual users say about LiveChat's customer support, check out the review snippets below.
“We continue to use this software on a daily basis to stay connected with our customers whether we are in the office or away. When in the office, we stay logged into LiveChat to easily chat with our customers to help them navigate our site or answer any questions they may have. When away, we utilize the software to allow our customers to message their questions.”
Jessica L.
Volunteer Director
“Live Chat has given us the ability to have a direct, and live, line with our customers. If they have a question, they are able to immediately start a chat session with our team. ”
Ken W.
Ecommerce Business Analyst
“LiveChat integrated perfectly with our business, the software is fast and allows us to reduce the average service. Because we are able to solve our customers' problems more quickly, we were able to expand our customer portfolio.”
Ana R.
Administradora
LiveChat FAQs
LiveChat has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What is LiveChat used for?
LiveChat is an online customer service and sales platform designed to bridge the gap between businesses and their digital visitors. Trusted by over 37k+ companies worldwide, LiveChat offers a robust and scalable solution for real-time communication that transforms traditional support into a powerful revenue driver. As of 2026, LiveChat has evolved into an AI-first ecosystem. Its centerpiece, the AI Copilot, serves as a digital assistant for support teams, providing real-time text intelligence. Agents benefit from smart reply suggestions, instant chat summaries, and sentiment analysis, allowing them to handle complex inquiries with unprecedented speed and precision. The platform offers a unified omnichannel experience, centralizing customer conversations from your website, mobile app, WhatsApp, Facebook Messenger, Meta Suite, and more into a single, intuitive agent inbox. It ensures that, regardless of your customers' location, your team can provide a consistent and high-quality response. Key features include: - Recover abandoned sales: Use AI-driven triggers to engage customers the moment they hesitate, reducing cart abandonment and driving revenue. - Personalize the customer journey: Turn visitor data into actionable insights, delivering tailored experiences based on browsing behavior and location. - Maintain brand integrity: Build customer trust with a fully customizable interface that integrates seamlessly with your brand’s visual identity. - Scale with confidence: Enterprise-grade security (SOC 2 Type II, HIPAA) ensures your global operations remain compliant and your data stays protected. Part of the Text suite, LiveChat integrates natively with ChatBot for 24/7 automation and HelpDesk for advanced ticket management. With over 200 integrations, including WooCommerce, BigCommerce, and Squarespace, LiveChat seamlessly integrates into any modern tech stack to help you earn more and support your customers better.
Q. What are the benefits of using LiveChat?
1. Reduce response times with AI Copilot
AI Copilot significantly reduces agent burnout and response times. By providing real-time text intelligence, it helps agents draft perfect responses instantly and summarizes long conversations into actionable bullet points, allowing for faster handovers and resolutions.
2. Drive higher sales and conversions
LiveChat isn't just a support tool; it's a sales engine. Use proactive greetings and "Product Cards" to showcase items directly in the chat window. By identifying "hot leads" through real-time visitor tracking, your sales team can jump into conversations at the exact moment a customer is ready to make a purchase.
3. Unified omnichannel communication
Stop switching between tabs. LiveChat unifies all your communication channels, social media, messaging apps, and SMS into one dashboard. This "single pane of glass" approach ensures that your team maintains context across every customer touchpoint, thereby improving both the customer experience and team productivity.
4. Data-driven decision making
Access comprehensive reporting on chat volume, agent performance, and customer satisfaction (CSAT) scores. Utilize these insights to identify staffing needs, pinpoint common customer pain points, and refine your support strategy for optimal ROI.
5. Seamless integration and scalability
Whether you use Shopify for ecommerce or Salesforce for CRM, LiveChat’s 200+ native integrations mean you can sync data across your ecosystem in minutes. The platform is designed to grow with you, from a single-agent startup to a global support center with thousands of seats.
6. 24/7 support with AI automation
By pairing LiveChat with its sister product, ChatBot, you can automate up to 80% of routine inquiries. This ensures your customers get answers even when your team is offline, maintaining a 24/7 presence without increasing headcount.
7. Enterprise-grade security and reliability
With SOC 2 Type II certification achieved in late 2025, LiveChat provides the security infrastructure required by large-scale enterprises and regulated industries. Features such as 2-step verification, data encryption, and access logs ensure that your business and customer data remain protected.
Q. What languages does LiveChat support?
LiveChat supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Q. Does LiveChat support mobile devices?
LiveChat supports the following devices:
Android, iPad, iPhone
Q. Does LiveChat offer an API?
Yes, LiveChat has an API available for use.
Q. What level of support does LiveChat offer?
LiveChat offers the following support options:
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support
