App comparison

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Customer Service Software with File Sharing

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Zoho Desk logo
4.5
(2.1K)

Superior customer service. Lasting experiences.

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Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations.

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ConnectWise ScreenConnect logo
4.7
(1.9K)

Remote meeting platform for resolving customers' queries

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ConnectWise ScreenConnect (formerly Control) is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.

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Front logo
4.6
(260)

How 8,000+ companies streamline customer communication.

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Front is customer service software that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration.

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Zendesk Suite logo
4.4
(3.8K)

Service-first CRM company that builds support & sales tools

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Zendesk's fully customizable service solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.

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Bitrix24 logo
4.2
(827)

100% free CRM, collaboration, and communication tool suite

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Bitrix24 is #1 free client management (CRM) and customer service solution, used by 12 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service — email, telephony, website live chat, Facebook, Instagram, Viber, WhatsApp, Skype, Slack, etc.

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Webex logo
4.4
(6.9K)

One app for everything. And everyone.

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Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

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Freshdesk logo
4.5
(3.2K)

Online helpdesk system and customer service software

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Freshdesk is a cloud-based customer service software that offers powerful solutions that businesses of all sizes use to strengthen customer relationships across channels.

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LiveAgent logo
4.7
(1.5K)

Great customer service starts with better help desk software

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LiveAgent is a powerful Customer Service solution. It helps you manage customer interactions with 180+ Help Desk features and 200+ integrations.

Enjoy social media integrations, customer relationship management, video calls, ticketing, and more.
Start your 14-Day free trial, no credit card required

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LiveChat logo
4.6
(1.6K)

Customer service software that boosts online sales.

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Connect with your customers on the website, provide them with immediate help when questions arise and create a great customer experience! Try LiveChat for free!

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Zoho Assist logo
4.7
(945)

Instant Remote Support. Unattended Remote Access.

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Offer your customers remote computer support with Zoho Assist. Includes Scheduled Sessions, Screen Sharing, Chat, File Transfer, Remote Rebooting & more

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Intercom logo
4.5
(1K)

Making internet business personal

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Intercom is redefining how businesses support their customers using powerful messaging and automation

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EngageBay CRM logo
4.7
(672)

Integrated sales & marketing software for growing teams

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EngageBay is an all-in-one marketing, sales and service automation software which automates marketing sales by combining lead generation, email marketing, marketing automation, CRM & social media engagement. EngageBay helps businesses acquire, engage, nurture, and close leads from a single platform.

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Userlike logo
4.6
(646)

Live chat and customer messaging for businesses of all sizes

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Userlike is your chat hub for web, mobile and messaging support. Switch to a better method of customer support. For your customers, support agents, sales reps and managers.

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Tidio logo
4.7
(445)

Communicator for businesses. live chat, messenger and email

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Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger into a unified agent interface

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NetSuite logo
4.1
(1.4K)

The World’s Leading, Most Deployed Cloud ERP Solution

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NetSuite provides organizations with an integrated system of cloud applications that helps them run their business. More than 37,000 organizations around the world use NetSuite to more easily grow and adapt to change.

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Salesforce Service Cloud logo
4.4
(751)

Customer Service & Field Service Management Solutions

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Salesforce Service Cloud helps to automate customer support combining unified case management, knowledge base, social media support, live chat, & self service.

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FixMe.IT logo
4.8
(374)

Remote Support Software That Always Works

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Remote support software designed for delivering on-demand and unattended support from anywhere in the world.

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Smartsupp logo
4.6
(342)

Smartsupp–Live Chat, Chatbots, and Video Recordings

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Smartsupp provides conversation management tools all the way through to AI. It delivers a multichannel customer service platform with live chat, chatbots, video recordings, and all of the customer care tools you will ever likely need to deliver consistent and outstanding website visitor support.

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Spotler CRM logo
4.5
(462)

The Powerful CRM for Growing Teams

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Spotler CRM is designed for growing teams, making it easy to set up and simple to use. All your data is in one place helping you effectively manage your contacts and share information, enabling great team collaboration, improved customer relationships and increased sales.

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Odoo  logo
4.1
(790)

Full Suite of Integrated Business Apps

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Odoo is a fully-integrated, customizable, and open-source suite of business applications. A majority of the business needs such as CRM, Sales, Project, Manufacturing, Inventory, and Accounting are met through this all-in-one software solution designed for every company, regardless of size and budget

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Pipefy logo
4.6
(305)

Design and automate business workflows in minutes.

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Centralize and connect the whole customer journey in one place and improve satisfaction with a customer-centric CS operation with Pipefy.

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HelpCrunch logo
4.8
(183)

Customer Communication tool for support, marketing & sales

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HelpCrunch is a top-rated Customer Service platform that let's you deliver instant answers to customers 24/7 with Live chat, Help desk, and Knowledge base functionality.
All Features:
- Live Chat
- Auto Messages
- Email Marketing
- Help Desk
- Knowledge Base
- Popups
- Mobile apps

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Agile CRM logo
4.1
(519)

Sales and marketing CRM for growing businesses

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Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey

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Gladly logo
4.9
(123)

Gladly is a Cloud-based customer service platform

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Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels through a single interface

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Genesys Cloud CX logo
4.4
(225)

Software for faster, smarter, personal experiences

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Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

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