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Speech Analytics Software

Last updated: February 2026

79 software options

3CX logo

3CX

Web & mobile-based (Android, iOS) communications system.

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3CX is a phone system that handles call queues, built-in video calls, and web conferencing. It integrates website live chat, Facebook & text messages all in one system. The open-platform is fully compatible with popular IP phones & SIP trunks.

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CallAI logo

CallAI

AI-based call analysis platform

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With CallAI, businesses understand and optimize voice interactions, Improve customer satisfaction, reduce cost, & improve the product or service. Automatic QA scorecards, customer sentiment, call drivers, alerts, competitor analysis, overtalk and speaking rate analysis help managers achieve goals.

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Gong.io logo

Revenue intelligence technology for sales teams

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Gong.io is a revenue intelligence platform that enables stakeholders to centralize all revenue workflows, providing actionable insights and streamlining processes with purpose-built AI. Gong's capabilities include Gong Forecast, which enhances revenue operating rhythm with increased customer data to drive forecast accuracy and actionable insights across the organization.

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Transkriptor logo

AI-enabled solution to transcribe audio & video into text

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Transkriptor is an online transcription software that helps small to large businesses convert audio and video into text using artificial intelligence (AI) technology.

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Rilla logo

Cloud-based speech analytics software

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Rillavoice is a cloud-based speech analytics software for the home improvement industry. It uses AI to automatically transcribe, analyze, and give users feedback to improve their close rates and help their sales managers save dozens of hours every month.

The AI provides insights to help reps talk better, follow the sales processes to increase the close rate, and provide tangible content on how top sellers at the company are overcoming obstacles.

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Convin logo

3X your contact center performance with Convin.

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Convin is a contact center-focused Full-Stack Conversations QA platform powered by AI. Conversation analysis provides last-mile agent coaching, winning behavior analysis, and 100% omnichannel conversation audit.

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CXone Mpower logo

Cloud-based contact center software

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CXone Mpower is a cloud-based contact center platform that assists with customer experience (CX), brand value optimization, and more.

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XM for Customer Experience logo

Customer experience management (CXM) platform

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Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

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Talkatoo logo

Speech recognition and dictation software

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Talkatoo is a speech recognition and dictation software that helps veterinary organizations utilize speech-to-text technology to capture chart notes on a centralized platform. It provides a built-in medical dictionary, which lets medical professionals dictate terms, such as eosinophilia, hypothermia, intubation, and more.

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Calabrio ONE logo

Comprehensive performance software for contact centers

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Calabrio One Suite is a comprehensive performance software designed to enable contact centers to deliver seamless and hyper-personalized experiences. With AI-fueled insights and automated workflows, the suite enables contact centers to work smarter and faster. Calabrio One offers a fully integrated solution to tackle the growing demands and challenges faced by contact centers. It allows businesses to turn challenges into competitive advantages by providing customer-centric business intelligence.

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CTM logo

Cloud-based call tracking and contact center solution

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CTM is marketing attribution, conversation intelligence, and contact center solution. Capture the full customer journey across teams. Track all of your conversations across calls, texts, form fills, and chats in one platform.

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ELSA Speak logo

Personalized AI-powered language learning software

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Top A.I-enabled Speech Recognition technology in the Edtech market with nearly 95% accuracy when compared to native teachers. Easy-to-integrate API, cost reduction, game-changer speech features for your education platforms.

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JustCall logo

AI-Powered Customer Communication for Sales & Support Teams

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JustCall’s Speech Analytics delivers transcripts, sentiment, and insights to improve coaching, compliance, and customer satisfaction.

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Amazon Connect logo

Scalable Omnichannel Contact Center Solution

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Amazon Connect is an omnichannel contact center solution that utilizes built-in AI and ML to deliver high-quality voice and interactive chat experiences. With Amazon Connect, teams can easily automate interactions using intuitive interactive voice response (IVR) systems and chatbots.

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Modjo logo

Conversation intelligence software for business teams.

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Gain valuable insights into field activities at scale using our advanced conversational intelligence platform and supercharge your sales team's performance.

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Chorus logo

Capture, transcribe & analyze sales team calls & meetings

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Chorus is the leader in conversation intelligence and an integral part of ZoomInfo’s (NASDAQ: ZI) leading modern go-to-market software. Chorus’ Conversation Intelligence Platform identifies and helps revenue teams replicate the performance of top-performing reps by analyzing their sales meetings.

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Sprinklr logo

Social media management, analytics & strategy planning.

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Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement, improving insight and becoming more strategic. It is a social experience management platform with a suite of apps to ensure brand consistency among customers and staff.

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Leexi logo

AI-enabled conversational intelligence platform

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Leexi is a cloud-based conversational intelligence platform that helps businesses analyze, summarize, and transcribe audio and video calls. With its AI-powered meeting summary and automated note-taking features, it enables teams to optimize sales, telephony, and video conferencing operations.

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MaxContact logo

AI-powered customer engagement platform

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MaxContact is the AI-powered customer engagement platform that turns conversations into revenue. Our advanced, omnichannel features enhanced with powerful AI capabilities help businesses connect smarter, convert more, and scale efficiently - delivering proven results.

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ClearTouch Operator logo

Cloud Contact Center Platform Provider

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Unlock insights from every call with ClearTouch's speech Analytics. Capture words, silence, and sentiment to detect compliance risks, uncover customer concerns, and empower agents boosting performance and delivering better customer experiences

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Clootrack logo

Intelligent CX Analytics to understand why your NPS drops

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Intelligent CX Analytics to understand why your NPS drops

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Outdoo logo

Revenue Intelligence & Sales Coaching Platform

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Outdoo (formerly MeetRecord) is a Revenue Intelligence & Sales Coaching platform that helps sales teams boost performance through AI-powered coaching & roleplay. From faster onboarding to sharper call readiness, Outdoo enables reps to practice, get instant feedback, & consistently close more deals.

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EvaluAgent logo

Quality assurance solution for customer service and sales

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EvaluAgent is a cloud-based quality assurance solution for customer service and sales teams. It offers robust workflows for performance management. The platform unifies customer conversations, surveys, and agent performance data. EvaluAgent provides automated scoring for calls, emails, and chat.

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Appen logo

Artificial intelligence (AI) & machine learning (ML) tool

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Appen is the global leader in AI training data. We power AI innovation, building a future driven by cutting-edge advancements in smart technology. Most of today’s interactions between consumers and AI are supported by Appen.

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Deepcura logo

AI-Enhanced Clinical Automation

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AI-Enhanced Clinical Automation with Enterprise-Level Compliance.

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Popular speech analytics comparisons

CXone Mpower logo
Genesys Cloud CX logo
CXone MpowervsGenesys Cloud CX
Gong.io logo
Chorus logo
Gong.iovsChorus
3CX logo
Microsoft Teams logo
3CXvsMicrosoft Teams
Rilla logo
ServiceTitan logo
RillavsServiceTitan
Calabrio ONE logo
CXone Mpower logo
Calabrio ONEvsCXone Mpower
XM for Customer Experience logo
SurveyMonkey logo
XM for Customer ExperiencevsSurveyMonkey
JustCall logo
RingEX logo
JustCallvsRingEX