JazzHR Reviews

One of the few products I demoed that allows me to effectively export all data keyed into the system. Met my needs for unique customization, integration with existing HR platform, automated workflows, limited access to users based on needs, and more. More importantly, if provided me the same perks, with an upgraded UI both for admins and candidates, all while reducing our costs by 70% over our existing vendor (icims).

No flexibility to set permissions down to the field level. We like to keep some of our app questions (i.e. what is you minimum expected salary) hidden and this is something that I can't currently hide from people marked as recruiters or hiring managers.

The many different companies to access on the platform

The Very High Prices Of The Other companies on the platform

The price is good for a mediocre ATS that does the basics well at keeping candidates and jobs organized. The email templates are fully functional. Candidate profiles are pretty well organized, except across jobs. Job cloning and posting process is pretty smooth. It operates fast and rarely has technical issues. They have made some improvements based upon our suggestions, but it took a long time and was like pulling teeth to see any progress.

Candidate notes/comments/discussion cannot be seen across different jobs or even instances of jobs. Customer and candidate support costs extra to interact via phone, otherwise only internet form submission is required to resolve issues. Overpromised and underdelivered features, functionality, and continuous development speed. Not very customizable. Poorly designed. New and updated features are poorly beta-tested before release and not well thought out from a user perspective. Changes to Workflow templates, stages, and disposition reasons cannot easily be cloned across all of them at once, meaning you need to edit many different templates individually. Task automation features exist, but are poorly designed sometimes.

I love several features in JazzHR, including job posting management to customize job offers, candidate tracking to manage all received applications with a dashboard to view their qualifications, and the creation of personalized questionnaires to assess the skills and abilities of candidates.

I didn't find any features that I didn't like. JazzHR offers a wide range of features that are both interesting and advanced.

What I like best about JazzHR is it allows for customization for how it can be used. Adding emails to different status's helps me keep candidates informed on where they are in the process, which is something candidates often complain about is companies not responding to, or keeping them updated on their status. This helps my clients maintain their good reputations. I like that when a candidate applies...

Read more

The texting feature is good, but I personally have run into some glitches that are specific to my account. While there is a work around, it is not ideal and creates other issues for me. However, when used by just one customer (business) they will not run into this issue. Texting is a great way to reach candidates who may not otherwise respond to my call since I call from an out of state area code.

No pros were added to this review

The only drawback is in the reporting capabilities, it's missing some dashboards and the ability to keep track of your metrics, but I know from a good source that is about to change in Q1 2017.

Possibility for hiring managers to evaluate and stage their own applicants according to their needs. Depending on the role, the work processes can be modified. New job listings are simple to make, and their cooperation with free job boards is particularly beneficial to building pipelines on a budget.

When switched from LinkedIn Recruiter to JazzHR, it doesn't always function. Since we frequently divide candidates into multiple groups, I believe that using a variety of rating systems would be advantageous.

One of the aspects I liked most about JazzHR was its user-friendly interface and intuitive recruitment workflow. Navigating through the platform was smooth and straightforward, making it easy to manage and track candidates throughout the hiring process. The ability to customize job postings, collaborate with team members, and access comprehensive candidate profiles all in one place greatly streamlined our recruitment efforts.

One thing I liked least about JazzHR was the limited reporting and analytics features. While the platform provided basic reporting capabilities, it lacked more advanced analytics and data visualization tools. Having more in-depth insights into our recruitment metrics and the ability to generate customizable reports would have been beneficial for analyzing our hiring performance and making data-driven decisions.

Jazz meets all the needs for taking your hiring process digital. It's easy to receive resumes and communicate with applicants via the platform's messaging system, which handily assigns anonymous email addresses to both you and the user. You can also get the messages forwarded to your email of choice. The dashboard view makes it easy to sort where you are in the hiring process and star priority candidates.

Even though Jazz is packed with features, there are some things that are not intuitive about its design, or are not well thought out. For example, if a user changes the platform's notification settings, it changes them for all users. Other technology platforms have trained us to expect individual control over notifications and messaging alerts, but that is not the case here. It also takes some getting...

Read more

The best part is that they’re TRYING to innovate. They just came out with some new features and that’s wonderful.

The ease of use as well as the user interface isn’t the BEST. It’s really not BAD, but Other interfaces are just better.

JazzHR is very user friendly. It is easy to navigate the site, and there are a lot of features that are customizable - such as categories to easily narrow down search results, email templates, and workflows that automatically trigger notifications and tasks to different people. The ability to send our job posting to so many free job boards has been fantastic and saves us countless hours per job when...

Read more

One feature that would be really beneficial for us is a place where the hiring team can communicate and discusss the job itself. There is a discussion page for each candidate, but if anything changes with the job requirements - like the hours, schedule, location, etc) - we can't communicate that within Jazz within putting it on a candidate's discussion thread.

This system is so easy to use. It's intuitive and allows for recruiting flow to be developed and followed consistently. The system also does a great job of bridging the gap of communication between the manager and the HR team. The discussion feature allows for real-time follow up along with the ability to store and contain all pertinent information regarding the status of a candidate in the hiring...

Read more

I would just like to have a few more options as far as access levels for different people that might be apart of the interviewing/hiring process. However, I know that this is something that they are working on for future use. I would also love to have a mobile app so that my remote managers that travel a lot, can access candidates on their phone and reply to a candidate while sitting at the airport without pulling out their computers.

Finally, a modern applicant tracking system! I use JazzHR everyday at work and I can honestly say this is a user-friendly and intuitive ATS. It saves me a lot of time compared with my experience using other systems like Taleo. If anyone is thinking of switching to a new ATS system, this is it. You will not regret it! Plus they have live agents to support you with any questions you have and they will get you the information you need promptly.

Sometimes I have experienced 'bugs', but if you report it to their Customer Success team it will be looked into as soon as possible. When Amazon Web Services is down, Jazz may not function properly, but this can't always be avoided.

- easy to use - friendly staff - Great UI - Great parsing of resumes - Easy to upload candidates and automate processes - eSignatures are easy and store in candidate profiles

- Lots of self-help troubleshooting - Trouble for connecting to legacy systems (could be our fault) - Can't run reports for activity from previous day - Reports seem basic - Not customizable in the candidate profile layout or required fields

The UX is nice and the software is easy to learn. All-around JazzHR's interface and usability are no better or worse than most competitors.

Horrid experience. From implementation to customer service and support, we've never had a good experience with anyone from JazzHR. The representative who gave us the demo was completely lacking in knowledge and could answer very few of the questions our team had for her about the ATS. When our team had an issue with removing evaluations they relayed there was nothing they could do and mentioned they'd...

Read more

Creating my job was easy and it posted multiple places at once.

Candidates weren't any more likely to actually show for interviews than those who had applied via Facebook.

JazzHR is easy to use and allows customized automation, enabling us to hire a massive number of candidates efficiently.

Canned application questions wording still can't be edited per client company.

Love all of the options from user access levels to detailed data available on candidates and job profiles.

Wish some parts were more intuitive--there's a lot of loops within Jazz itself...for example, a note someone makes on a task is hard to find again or isn't easily shared with other co-workers within the app. You really have to use the program often, and play around with buttons to understand all that's available to you within the app rather than some of it being more intuitive--particularly for coworkers new to the recruiting process jumping in on say one candidate's workflow.

Jazz has proven to be an extremely innovative and useful tool for our company! It greatly improved our entire hiring process by allowing us to manage everything from initial job posting through to candidate offer letters and initial onboarding procedures in one easy to navigate system. (Before Jazz, we relied on inefficient application and tracking methods that required the use of multiple programs.) Customer service at Jazz is extremely responsive to our questions, and even our suggestions. Engineers from Jazz actually took time to meet with us and get our input for future updates! We recently saw our suggestions go live!!

Our HR Team took a while to think about this.... we couldn't come up with anything! If we had to pick something - one of our team members mentioned that Jazz makes frequent updates. They absolutely do, however, the updates are very useful, and, as I mentioned above, response to their customer's feedback.

User Friendly, great reporting, a huge time saver for us.

They make a lot of changes. In my opinion this is a good thing but some users who are not as tech savvy may not like it.

Easy to search applicants, All applicants in one location, Tasks/notes can be sent to individual members of the hiring team or the group as a whole, too many other things to mention.

The "Help" FAQ section is a little messy at times when you don't know the exact words to search for while you are learning the system but they do provide multiple training sessions for anyone who will be using the program.

It is very easy to keep a large amount of information all together in one place. For instance, you can move a hiring candidates through various, customizable stages of the hiring process and store materials such as resume, additional application materials (for instance, a writing sample) as well as interview assessments from interviewers, all in one place. It also allows you to store multiple email templates for a variety of needs so that communication can stay consistent from multiple hiring managers. Allows for communication right inside the program which helps streamline information.

It could benefit from more higher-level organization as it sometimes feels a little disorganized. It can be hard to identify duplicate applications, and it relies on a lot of manual inputs for accuracy.

Rarely goes down, easy to teach managers how to use, minimal requirements for usage, and an affordable price.

It doesn't integrate with LinkedIn unless you purchase the premium LinkedIn package, and the name doesn't give a good indicator of what they do.

Jazz continues to add updates to their system. They listen to their customers and try to make the overall function of Jazz user friendly, I believe they have accomplished that.

The only cons I have right now is some of their tracking features need updated and the calendar feature. For example, it does not track who I email a resume to and the calendar function is low level.

This software is great for both applicant and employer. I know when I've applied for jobs, I've had my complaints with the application system, and as an employer - I love to make that experience as streamlined and headache-free as possible. You have the ability to pre-screen w/ a few questions - that can weed out candidates who don't have the required prereqs- and has given us more-qualified candidates as a result. Always great to have less throw-away resumes to weed through. I'm all for anything that makes our jobs easier here.

We haven't needed the premium support, but if we did we are not currently paying for it. Just one thing to think about.