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AVOXI

4.8
(50)

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Hosted business phone system and call center solution

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(3)

AVOXI Pricing, Features, Reviews and Alternatives

AVOXI FAQs

Q. What type of pricing plans does AVOXI offer?

AVOXI has the following pricing plans:
Starting from: $19.99
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of AVOXI?

AVOXI has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business

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Q. What languages does AVOXI support?

AVOXI supports the following languages:
English, Spanish

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Q. Does AVOXI offer an API?

Yes, AVOXI has an API available for use.

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Q. What other apps does AVOXI integrate with?

AVOXI integrates with the following applications:
Google Analytics 360, Zoho CRM, Odoo , Pipedrive, Outreach, Freshsales, Salesflare, Freshdesk, Nicereply, Help Scout, Salesforce Sales Cloud, SugarCRM, Google Ads, Dynamics 365 Business Central, Bitrix24, HubSpot CRM, Intercom, Shopify, Zendesk Suite

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Q. What level of support does AVOXI offer?

AVOXI offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, 24/7 (Live rep), Chat

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AVOXI product overview

Price starts from

19.99

/user

What is AVOXI?

AVOXI is a cloud-based global voice and contact center solution that helps enterprises streamline customer service processes and set up virtual numbers. With its interactive voice response (IVR) module, managers can configure the user interface and automatically route incoming calls to specific agents. Plus, it enables professionals to customize greeting messages and receive transcriptions of recorded voicemails via email.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Phone Support
Knowledge Base
24/7 (Live rep)
Chat

Training options

Live Online
Videos
Documentation
Webinars

AVOXI pricing information

Value for money

4.6

/5

50

Starting from

19.99

/user

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

AVOXI features

Functionality

4.7

/5

50

Total features

72

11 categories

Most valued features by users

Reporting/Analytics
Third Party Integrations
API
Alerts/Notifications
Reporting & Statistics
Activity Dashboard
Contact Management
Call Recording

Functionality contenders

AVOXI users reviews

Overall Rating

4.8

/5

50

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.38/10
Rating distribution

5

4

3

2

1

41

8

0

0

1

Pros
Avoxi has been easy and very professional to work with, the products are great and customer service is top notch. They follow up and are responsive without being intrusive.
The options management is also very easy and a special mention for the GREAT customer service, which is rare enough nowadays and should be congratulated when good.
Difficult at the beginning as any new experience, to finally appreciate the advantages of an excellent service.
Cons
We had to cancel the cc in order to escape from this trap. We keep all these emails and records just in case anyone object to these comments.
Especially over this covid crisis when travelling has become impossible, Avoxi is litterally saving our business projects.
It took a few tech's until I was able to get the information that I needed...but they stuck with me.

Overall rating contenders

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Robert P.

Verified reviewer

Telecommunications, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AVOXI Genius is the best option for your IPBX and DID needs

Reviewed 2 years ago

Avoxi Genius is definetely the best software for Voice over IP. You can manage everything you need to get your IPBX and your DID numbers work!

Pros

The software has great features that help you manage all your DID needs. You can add new DID´s, get special offers, get analytics and all the information you need to get the most of your IPBX

Cons

Everything is great. I will maybe improve the customer support a little bit

Vendor response

We love to hear you've had such a great experience with AVOXI! Thank you for the feedback!

CG
AvatarImg

Capucine G.

Banking, 10,001+ employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Avoxi is the best for this service on the market

Reviewed 2 years ago

Avoxi is making possible real time communication cross countries, with a specifically good quality of calls and very low costs. Especially over this covid crisis when travelling has become impossible, Avoxi is litterally saving our business projects.

Pros

In comparison to other similar services existing on the market Avoxi defintely makes a difference on every level. The price and quality of communication are the real plus. The options management is also very easy and a special mention for the GREAT customer service, which is rare enough nowadays and should be congratulated when good.

Cons

For the use of our project this service is perfect, nothing seems negative about AVOXI to us

Vendor response

Capucine - Thanks so much for the fantastic review. We really appreciate your feedback.

UK
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Utku K.

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Fraudulent charging

Reviewed 3 years ago

We paid for 4 months but could not event use the system successfully for one full day. When we asked for refund, they never replied and continued charging. We deleted our account and deleted our credit card details, they continued to charge by using cc records! We had to cancel the cc in order to escape from this trap. We keep all these emails and records just in case anyone object to these comments.

Pros

It seemed cheap at first. After months we see that this is the trap.

Cons

Very low voice quality. Not stable operation (None of the calls were received for few days). Almost no support. (If you reach them from Linkedin, you may luckily receive some irritating replies)

SC
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Steve C.

Computer Software, 201-500 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Terrific Customer Service

Reviewed 3 months ago

AVOXI has always been my go-to provider for international (ie: outside North America) phone numbers. I do not generally write reviews, but was very pleased and a bit surprised to see the level of responsiveness from their Support team on new phone number requests and a billing change. I don't recall this being the case a couple years ago, so kudos to the management/leadership team for those little changes that make all the difference.

Pros

Very easy to procure new international phone numbers. Admin portal is visually appealing and easy to navigate. Prices are reasonable and no hassles with downgrading to a lower monthly plan.

Cons

Voice quality issues happened at last company (2+ years ago), but so far current usage at new organization has had zero problems.

DS
AvatarImg

Dhanalakshmi S.

Computer Software, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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One stand solution for Call centres

Reviewed 8 months ago

Overall experience is WOW & excellent. It has helped meeting our requirement to make calls to other countries residing in India. We assumed we may face network issues & call quality issues in beginning but AVOXI proved it wrong.

Pros

AVOXI is a very simple platform which is very easy to understand, configure settings and use it. The platform enables self-reliance and very less dependency on support team would require for configurations. Agent platform is also very simple to use. There are integrations available like Teams, CRMs etc. which makes the life simpler. Overall, its a WOW experience with AVOXI :)

Cons

There are no such features which I liked least about this software.

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