AVOXI Pricing, Features, Reviews & Comparison of Alternatives

AVOXI

Hosted business phone system and call center solution

4.66/5 (29 reviews)

AVOXI overview

What is AVOXI?

AVOXI is a cloud-based global voice and contact center solution that helps enterprises streamline customer service processes and set up virtual numbers. With its interactive voice response (IVR) module, managers can configure the user interface and automatically route incoming calls to specific agents. Plus, it enables professionals to customize greeting messages and receive transcriptions of recorded voicemails via email.

AVOXI allows businesses to create personalized accounts for employees and monitor ongoing calls to assess client interactions with agents. Users can track the outcome of multiple calls, record customer information in a centralized database, and update inquiry statuses via summary notes. Managers can automatically identify the caller IDs of incoming calls, as well as upload and record audio prompts.

Key features of AVOXI include call barging, automated call distribution (ACD), alerts/notifications, and call queuing. The application enables administrators to configure role-based access across user accounts and assign extensions to specific individuals. It also helps enterprises add multiple members in call groups and select custom music for holding calls.

AVOXI offers toll free phone numbers for 115+ countries and local phone numbers for 1500+ cities around the world, so businesses can create their virtual office anywhere. Users simply need to choose their desired phone numbers, set up a team behind each number, and start making and taking calls.
www.avoxi.com

Pricing

Starting from
$14.99/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Spanish
AVOXI screenshot: AVOXI call dispositionsAVOXI ExplainerAVOXI screenshot: AVOXI call group managementAVOXI screenshot: AVOXI reporting

AVOXI user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.6
  4.6
  4.7
Robert Power

AVOXI Genius is the best option for your IPBX and DID needs

Used daily for 2+ years
Reviewed 2020-09-21
Review Source: Capterra

Avoxi Genius is definetely the best software for Voice over IP. You can manage everything you need to get your IPBX and your DID numbers work!

Pros
The software has great features that help you manage all your DID needs. You can add new DID´s, get special offers, get analytics and all the information you need to get the most of your IPBX

Cons
Everything is great. I will maybe improve the customer support a little bit

Response from AVOXI


We love to hear you've had such a great experience with AVOXI! Thank you for the feedback!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Capucine Golicheff

Avoxi is the best for this service on the market

Used daily for 6-12 months
Reviewed 2020-09-29
Review Source: Capterra

Avoxi is making possible real time communication cross countries, with a specifically good quality of calls and very low costs. Especially over this covid crisis when travelling has become impossible, Avoxi is litterally saving our business projects.

Pros
In comparison to other similar services existing on the market Avoxi defintely makes a difference on every level. The price and quality of communication are the real plus. The options management is also very easy and a special mention for the GREAT customer service, which is rare enough nowadays and should be congratulated when good.

Cons
For the use of our project this service is perfect, nothing seems negative about AVOXI to us

Response from AVOXI


Capucine - Thanks so much for the fantastic review. We really appreciate your feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Utku Kaya

Fraudulent charging

Used daily for less than 6 months
Reviewed 2020-05-16
Review Source: Software Advice

We paid for 4 months but could not event use the system successfully for one full day. When we asked for refund, they never replied and continued charging. We deleted our account and deleted our credit card details, they continued to charge by using cc records! We had to cancel the cc in order to escape from this trap. We keep all these emails and records just in case anyone object to these comments.

Pros
It seemed cheap at first. After months we see that this is the trap.

Cons
Very low voice quality. Not stable operation (None of the calls were received for few days). Almost no support. (If you reach them from Linkedin, you may luckily receive some irritating replies)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Justina Adomaitytė

Customer support at it's best

Used occasionally for 6-12 months
Reviewed 2020-09-21
Review Source: Capterra

Pros
When I'm facing any issues, support answers immediately, and solve my problems.

Cons
Price could be lower. I'm using a basic product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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William Forde

Good hearted Innovation driving great change in VA Automation for our business

Used daily for 6-12 months
Reviewed 2020-02-14
Review Source: Capterra

I really like this company. They don't take customer retention for granted and are very fair, kind and competent. They have created a great product that can actually integrate with other Chat systems if you get your head around email parsing and other automation including voice to email recording, which you can do amazing things with interms of analysing emotions. (Please use for good people!) It is the start of a great robot for you if you are a business owner looking to get your focus back. Well done to them for not following the crowd and bringing their creative offerings to social enterprises like mine. These are the ideas that will change the world one transaction at a time, not meditating in a cave to self serve one's inaction.

Pros
The usability and organisation of the logic in a way anyone can understand and the assistance from staff who literally were prepared to walk me through the steps setting it up.

Cons
It is clearly a leading edge idea from non complacent thinkers so being new, there were some visual dashboard display issue that may have been addressed already after many welcome follow up calls from their team.

Response from AVOXI


William. We appreciate all of your kind words and constructive feedback. We are constantly enhancing the platform and I hope you've noticed some of the improvements since your review.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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AVOXI pricing

Starting from
$14.99/month
Pricing options
Subscription
View Pricing Plans

Contact AVOXI for a free quote.

AVOXI features

Activity Dashboard
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Communication Management
Conferencing
Real Time Reporting
Reporting & Statistics
Third Party Integration
Voice Mail

API (242 other apps)
Automatic Notifications (113 other apps)
Chat (140 other apps)
Collaboration Tools (87 other apps)
Contact Management (99 other apps)
Customizable Branding (89 other apps)
Instant Messaging (118 other apps)
Video Conferencing (108 other apps)

Videos and tutorials

Additional information for AVOXI

Key features of AVOXI

  • Automatic call distribution (ACD)
  • Blocked call list
  • Call detail viewing/ search
  • Call forwarding
  • Call recording
  • Call redirect
  • Caller ID
  • Conference calling
  • Failover routing
  • Fax to email
  • IVR/ auto attendant
  • International toll free numbers
  • Local phone numbers DID, DDI and virtual numbers
  • Smart queue
  • Time of day routing
  • US & Canada toll free numbers
  • Unified messaging
  • Universal international freephone numbers (UIFN)
  • Voicemail to email
View All Features