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AVOXI

Hosted business phone system and call center solution

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AVOXI Pricing, Features, Reviews and Alternatives

AVOXI product overview

Price starts from

$

7.99

/momonth
Usage Based

What is AVOXI?

AVOXI is a cloud-based global voice and contact center solution that helps enterprises streamline customer service processes and set up virtual numbers. With its interactive voice response (IVR) module, managers can configure the user interface and automatically route incoming calls to specific agents. Plus, it enables professionals to customize greeting messages and receive transcriptions of recorded voicemails via email.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Phone Support
Knowledge Base
24/7 (Live rep)
Chat

Training options

Live Online
Videos
Documentation
Webinars

AVOXI pricing information

Value for money

4.6

/5

35

Price starts from

$

7.99

/momonth
Usage Based

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

AVOXI features

Functionality

4.7

/5

35
Total Features63 10 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Alerts/Notifications
Reporting & Statistics
Activity Dashboard
Call Recording
Communication Management

Functionality contenders

AVOXI users reviews

Overall rating

4.7

/5

35

Positive reviews

97%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.27/10
Rating distribution

5

4

3

2

1

28

6

0

0

1

Pros
Avoxi has been easy and very professional to work with, the products are great and customer service is top notch. They follow up and are responsive without being intrusive.

AO

Andrew O.

The options management is also very easy and a special mention for the GREAT customer service, which is rare enough nowadays and should be congratulated when good.

CG

Capucine G.

Difficult at the beginning as any new experience, to finally appreciate the advantages of an excellent service.

RC

Richard C.

Cons
We had to cancel the cc in order to escape from this trap. We keep all these emails and records just in case anyone object to these comments.

UK

Utku K.

The frustration of adapting to new software when time is running out.

RC

Richard C.

Especially over this covid crisis when travelling has become impossible, Avoxi is litterally saving our business projects.

CG

Capucine G.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AVOXI Genius is the best option for your IPBX and DID needs

Reviewed a year ago

Avoxi Genius is definetely the best software for Voice over IP. You can manage everything you need to get your IPBX and your DID numbers work!

Pros

The software has great features that help you manage all your DID needs. You can add new DID´s, get special offers, get analytics and all the information you need to get the most of your IPBX

Cons

Everything is great. I will maybe improve the customer support a little bit

Vendor response

We love to hear you've had such a great experience with AVOXI! Thank you for the feedback!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Avoxi is the best for this service on the market

Reviewed a year ago

Avoxi is making possible real time communication cross countries, with a specifically good quality of calls and very low costs. Especially over this covid crisis when travelling has become impossible, Avoxi is litterally saving our business projects.

Pros

In comparison to other similar services existing on the market Avoxi defintely makes a difference on every level. The price and quality of communication are the real plus. The options management is also very easy and a special mention for the GREAT customer service, which is rare enough nowadays and should be congratulated when good.

Cons

For the use of our project this service is perfect, nothing seems negative about AVOXI to us

Vendor response

Capucine - Thanks so much for the fantastic review. We really appreciate your feedback.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Fraudulent charging

Reviewed 2 years ago

We paid for 4 months but could not event use the system successfully for one full day. When we asked for refund, they never replied and continued charging. We deleted our account and deleted our credit card details, they continued to charge by using cc records! We had to cancel the cc in order to escape from this trap. We keep all these emails and records just in case anyone object to these comments.

Pros

It seemed cheap at first. After months we see that this is the trap.

Cons

Very low voice quality. Not stable operation (None of the calls were received for few days). Almost no support. (If you reach them from Linkedin, you may luckily receive some irritating replies)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Customer support at it's best

Reviewed a year ago
Pros

When I'm facing any issues, support answers immediately, and solve my problems.

Cons

Price could be lower. I'm using a basic product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Good hearted Innovation driving great change in VA Automation for our business

Reviewed 2 years ago

I really like this company. They don't take customer retention for granted and are very fair, kind and competent. They have created a great product that can actually integrate with other Chat systems if you get your head around email parsing and other automation including voice to email recording, which you can do amazing things with interms of analysing emotions. (Please use for good people!) It is the start of a great robot for you if you are a business owner looking to get your focus back. Well done to them for not following the crowd and bringing their creative offerings to social enterprises like mine. These are the ideas that will change the world one transaction at a time, not meditating in a cave to self serve one's inaction.

Pros

The usability and organisation of the logic in a way anyone can understand and the assistance from staff who literally were prepared to walk me through the steps setting it up.

Cons

It is clearly a leading edge idea from non complacent thinkers so being new, there were some visual dashboard display issue that may have been addressed already after many welcome follow up calls from their team.

Vendor response

William. We appreciate all of your kind words and constructive feedback. We are constantly enhancing the platform and I hope you've noticed some of the improvements since your review.

AVOXI FAQs and common questions

AVOXI has the following pricing plans:
Starting from: $7.99/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


AVOXI has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


AVOXI supports the following languages:
English, Spanish


Yes, AVOXI has an API available for use.


AVOXI integrates with the following applications:
Google Analytics, Zoho CRM, Odoo, Pipedrive, Outreach, Freshworks CRM, Salesflare, Freshdesk, Nicereply, Help Scout, Salesforce Sales Cloud, SugarCRM, Google AdWords, Microsoft Dynamics 365 Business Central, Bitrix24, HubSpot CRM, Intercom, Shopify, Zendesk


AVOXI offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, 24/7 (Live rep), Chat

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