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Talkdesk

Cloud-based contact center & customer experience platform

Table of Contents

Is this product right for your business?

Find out with a

Talkdesk - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: January 2026

Talkdesk overview

Based on 732 verified user reviews

What is Talkdesk?

Reviews for Talkdesk come from a wide variety of industries, including computer software (11% of reviewers), financial services (8%), and consumer services (8%). The most frequent use case for Talkdesk cited by reviewers is call center operations (60% of reviewers).

What do users say about Talkdesk pricing?

Reviewers indicate Talkdesk offers a strong balance of features and affordability, and some users say its cost-effectiveness stands out against competitors. However, some reviewers feel the pricing structure is inflexible, and users report concerns about unexpected charges.

Starting price

85per user /
per month

Alternatives

with better value for money

Pros & Cons

Call Quality

Reporting

Features

Call Transfer

Phone Communication

Noticeable call latency

Talkdesk’s user interface

Ease of use rating:

4.5

(732)

Talkdesk pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(15)

3-4(258)

5(459)

What do users say about Talkdesk?

Select to learn more

Who uses Talkdesk?

Based on 732 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Computer Software

Financial Services

Consumer Services

Information Technology and Services

Others

Use cases

Call Center

Customer Service

Contact Center

Telephony

Call Monitoring

Talkdesk's key features

Most critical features, based on insights from Talkdesk users:

Reporting/Analytics

4.3

(72)

Workflow management

4.5

(58)

Call recording

4.7

(30)

Call center management

4.6

(28)

Call monitoring

4.5

(26)

Call logging

4.6

(24)

All Talkdesk features

Features rating:

4.4

(732)

Labor forecasting

5.0

(1)

Interaction tracking

4.4

(5)

For call centers

5.0

(1)

Performance metrics

4.2

(5)

Dashboard

5.0

(1)

Process/Workflow automation

5.0

(1)

Real-Time reporting

4.3

(3)

Caller id

4.5

(12)

Recording

5.0

(3)

Call transfer

4.7

(3)

Call tracking

4.6

(7)

Agent interface

4.0

(3)

Access controls/permissions

2.0

(2)

VoIP connection

4.8

(5)

Call routing

4.3

(14)

Contact management

4.4

(58)

Multi-Channel communication

4.6

(13)

Performance management

4.7

(3)

Knowledge base management

5.0

(7)

Support ticket management

4.5

(11)

Computer telephony integration

4.2

(14)

Alerts/Escalation

4.4

(8)

Queue management

4.4

(14)

Automatic call distribution

4.7

(15)

API

3.5

(2)

Customer database

4.6

(12)

Alerts/Notifications

2.7

(3)

Quality management

4.3

(3)

Real-Time notifications

4.5

(2)

Lead management

4.4

(50)

IVR

3.0

(1)

Phone Key Input

(0)

Predictive dialer

3.0

(1)

VoIP

(0)

Outbound call center

(0)

Online voice transmission

5.0

(1)

On-Demand recording

(0)

Workforce management

(0)

Multiple Scripts

(0)

Monitoring

(0)

Video conferencing

(0)

Unified communications

(0)

Third-Party integrations

(0)

Text to speech

(0)

SMS messaging

(0)

SIP trunking

3.0

(1)

Sentiment analysis

(0)

Scheduled recording

(0)

Reporting & statistics

(0)

Voice Customization

(0)

Voice mail

5.0

(1)

Real-Time updates

(0)

Real-Time monitoring

(0)

Real-Time data

(0)

Real-Time analytics

(0)

Progressive dialer

(0)

Voicemail transcription

(0)

Manual dialer

(0)

Campaign management

(0)

Callback scheduling

5.0

(2)

Call tagging

(0)

Call scripting

5.0

(2)

Call screening

3.0

(1)

Call queues

(0)

Call list management

(0)

Call conferencing

3.0

(1)

Blended call center

(0)

Automatic outbound dialer

(0)

Automated routing

4.0

(3)

Auto-Dialer

4.0

(1)

Archiving & retention

(0)

Answering machine detection

(0)

AI/Machine learning

(0)

AI copilot

(0)

Activity tracking

4.3

(3)

Activity dashboard

4.5

(2)

List management

(0)

Leaderboards

(0)

Integrations management

(0)

Inbound call center

(0)

Generative ai

(0)

Event triggered actions

(0)

Employee scheduling

(0)

Employee coaching tools

(0)

Data import/export

(0)

Customizable reports

5.0

(1)

Customer surveys

(0)

Customer journey mapping

(0)

Customer history

4.0

(1)

Customer experience management

(0)

CRM

5.0

(2)

Contact database

(0)

Collaboration tools

(0)

Chat/Messaging

(0)

Talkdesk awards

Awarded in 6 categories in 2026

Talkdesk alternatives

Talkdesk

4.5

(732)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.4

Value for Money

4.5

Customer Support

4.6

Salesforce Sales Cloud

4.4

(18.7K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Zendesk Suite

4.4

(4K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

LiveAgent

4.7

(1.7K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Talkdesk pricing

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

CX CLOUD DIGITAL ESSENTIALS

/user

Per month

Features included:

Omnichannel: Email, Chat, Web, Social, and more
Studio & Routing
Connections
API Access
Real Time Dashboards
Business Intelligence
Conversations Mobile App
Quality Management

CX CLOUD ESSENTIALS

/user

Per month

Features included:

Voice Engagement
Workspace Designer
Embedded automation designer
70+ Integrations

CX CLOUD ELEVATE

115

/user

Per month

Features included:

Digital Engagement
Quality Management
Screen Recording
Feedback
Automated Notifications

CX CLOUD ELITE

145

/user

Per month

Features included:

Custom Reporting
Performance Management
Workforce Management
Customer Experience Analytics

User opinions about Talkdesk price and value

Value for money rating:

4.5

Of 21 reviews that provide robust commentary on Talkdesk's price and value, 54% mention it in a positive light.

Reviewers indicate Talkdesk offers a strong balance of features and affordability, with many appreciating its cost-effectiveness compared to legacy systems and competitors. Some users say the platform delivers good value for the price per seat and includes robust functionality for the cost. They find its browser-based model and integrations add to its value. However, some reviewers feel the per-agent and annual pricing structure can be inflexible and expensive for smaller teams or businesses. Users report concerns about unexpected charges and price increases, and some think the cost can outweigh the benefits, especially for outbound calls or enterprise plans.

, and

To see what individual users think of Talkdesk's cost and value, check out the review excerpts below.

“We evaluated many options on the market and none combined our three most important attributes - simple, reliable, and cost effective other than Talkdesk. ”

Kevin B.

“Talkdesk offered us the perfect solution where we received the value of each dolor we have invested.”

Yazeed G.

Head of Operations

“Per agent and annual pricing makes it pretty inflexible and costly for smaller teams.”

Brittany Y.

Director of Operations

Talkdesk integrations (81)

Integrations rated by users

We looked at 732 user reviews to identify which products are mentioned as Talkdesk integrations and how users feel about them.

Salesforce Service Cloud

Integration rating: 5.0 (1)

“All patient information and documentation is handled in Salesforce, therefore is essential for efficiency and error prevention.”

Olga D.

Pharmacist

Zendesk Suite

Integration rating: 4.0 (2)

Nimble

Integration rating: 5.0 (1)

Contactually

Integration rating: 5.0 (1)

Salesforce Sales Cloud

Integration rating: 4.0 (1)

Other top integrations

Talkdesk support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

FAQs/Forum

Phone Support

24/7 (Live rep)

Knowledge Base

Email/Help Desk

Chat

Training options

In Person

Documentation

Webinars

Live Online

Videos

Talkdesk FAQs

Q. Who are the typical users of Talkdesk?

Talkdesk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

These products have better value for money

Q. What is Talkdesk used for?

Talkdesk is a browser-based contact center solution that helps businesses of all sizes build stronger customer relationships, by providing agents with a 360-degree view of a customer. The Talkdesk solution enables companies to have more personalized conversations with customers and prospects, improve team productivity and efficiency, and make data-driven decisions to enhance business KPIs. Talkdesk offers integrations with various third-party business tools such as Salesforce, Zendesk, Slack, Desk.com, and other leading applications. With various customizable features including automated workflows, live reporting and skills-based routing, it also streamlines operations for contact centers.

Q. What are the benefits of using Talkdesk?

• Boost agent efficiency: Leverage various out-of-the-box integrations with business tools to help streamline the call process and consolidate customer information.
• Make data-driven decisions: Talkdesk’s historical and real-time reporting allows teams to identify trends in key metrics and detect performance inconsistencies.
• Deploy with lightning speed: Set up your contact center in days, not weeks, and ensure agents can ramp up quickly with Talkdesk's sleek and intuitive interface.

Q. What languages does Talkdesk support?

Talkdesk supports the following languages:
English, French, German, Italian, Portuguese, Russian, Spanish

Q. Does Talkdesk support mobile devices?

Talkdesk supports the following devices:
Android, iPad, iPhone

Q. Does Talkdesk offer an API?

Yes, Talkdesk has an API available for use.

Q. What level of support does Talkdesk offer?

Talkdesk offers the following support options:
FAQs/Forum, Phone Support, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat