LogMeIn Rescue Pricing Plan & Cost Guide

LogMeIn Rescue

Remote support for helpdesks, call centers and organizations

4.64/5 (125 reviews)

LogMeIn Rescue Pricing

Starting from: $149.00/month

Pricing model: Subscription

Free Trial: Available

LogMeIn Rescue Yearly: $1,299.00
LogMeIn Rescue Monthly: $108.25
Add support for Smartphone devices: $450.00

View Pricing Plans Free Trial

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LogMeIn Rescue Pricing Reviews

Pros
  • There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.Jed P.Read the full review
  • This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great.Nathanial R.Read the full review
  • Mobile support is amazing as I love being able to remote into my home computer from my phone.Aren B.Read the full review
Cons
  • It can be annoying when you are in the middle of a time sensitive issue and need a tech to connect to your computer.Bobby E.Read the full review
  • A lot of bugs that makes it difficult to control.Marissa L.Read the full review
  • Nothing, I use this software for the last 3 years. I don't think so i have any problem in 3 years.Verified ReviewerRead the full review
100%
recommended this to a friend or a colleague

25 reviewers had the following to say about LogMeIn Rescue's pricing:

Chris P.

Log MeIn Rescue is awesome!

Used daily for 2+ years
Reviewed 2016-10-10
Review Source: Capterra

love the reliability, dependability and features of Log Me In Rescue. I use this everyday and would never be able to get Anything Done without it. Pricing could be better as I understand there are some newer cheaper options. however I do not feel like re-inventing the wheel.

Pros
Love that I can set up unattended Acces for computers!! make by job much easier for computers off domain and off site.

Cons
pricing could be better,

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Tyler T.

I use Log Me In all the time to assist my family friends with PC and phone issues.

Used weekly for 2+ years
Reviewed 2017-12-27
Review Source: Capterra

I am able to quickly reach out and assist my friends and family with video editing, computer issues, or every day issues related to PC usage.

Pros
I love that I can connect to any phone or PC any time that I need to with little to no effort. My dad is a network administrator, and he showed me how to use this when I was 10 years old. Any software that is easy enough for a 10 year old to use and understand yet powerful enough for use in a company requiring remote support for 60,000 people is a very well built and excellent tool for remote computer support.

Cons
The cost. Without any student discounts this software is over the price a year which is simply out of the "shadetree" Computer Tech's price range.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Juan S.

Logmein Rescue is an easy to use remote software with multiple platforms.

Used daily for 2+ years
Reviewed 2017-09-05
Review Source: Capterra

The ease of knowing that at a moments notice, I can jump onto my device of choice and provide full remote support to my users is a great benefit. The performance across the different platforms is pretty seamless and very responsive.

Pros
Logmein Rescue is an easy to use remote software with multiple platforms. I've had this software get me out of bind when my boss called for support and all I had was my Android Tablet. I like that it is flexible enough to on multiple platforms and easy for the customer side to use.

Cons
Its a great tool, but it does come with a hefty price tag, if your organization can afford it on their per technician basis.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Kelsey B.

Not Worth The Cost

Used daily for 6-12 months
Reviewed 2019-01-22
Review Source: Capterra

Our experience with LogMeIn Rescue taught us that even software backed by a popular name may not be as good as software that is free or from a more uncommon developer.

Pros
LogMeIn Rescue does what it is supposed to do. That's about the only positive thing I have to say about the software. Aside from that, cost and ease of use and functionality are major drawbacks.

Cons
After using LogMeIn Rescue for nearly 9 months, we have reached a point where we have to decide if it will be a permanent system that we will utilize. I have decided to pursue other options considering there are cheaper -- and even free -- alternatives that exist which provide equal or greater functionality at no cost or at a fraction of the cost of LogMeIn Rescue. LogMeIn Rescue is not as feature rich as many of the free and lower priced products that exist. So, in short, cost was the main issue for us deciding to pursue other options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Andre F.

LogMeIn Rescue_ Review

Used monthly for 2+ years
Reviewed 2018-05-05
Review Source: Capterra

Pros
This is an amazin software for remote assistance. I have used myself and continue to find myself using when I need help from other companies. This software is just plain and simple easy to use.

Cons
Its easy to use and it always works. Reliability is great and compatibility is even better. I wish it was cheaper

Rating breakdown

Ease of use
Features
Customer support

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Eli P.

Great Product, But a Bit oo Expensive

Used monthly for 2+ years
Reviewed 2019-07-14
Review Source: Capterra

Overall, I like the product and it gives me piece of mind when connecting to critical client machines, but the price is too high compared to other products to justify a large roll out.

Pros
Logmein works and works well. I use several remote control products and Logmein is the one that I use if I know that keeping the connection is critical. It's especially useful when the user a laptop that doesn't initie the WiFi connection until after login. The product can be configured to cache credentials and login automatically.

Cons
The price is definitely the highest for all the remote control products that I use. I use Logmein sparingly because I only purchased one license. For general day to day use, I use other less expensive products.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 7/10

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Mark C.

Great software. Does everything required and more.

Used daily for 2+ years
Reviewed 2018-05-18
Review Source: Capterra

Pros
Full featured in its class. It does everything in every way possible. The connections always work and the reboot and re-connect always works.

Cons
The pricing is very high. There could be tiered pricing for those who don't need all the functioanlity.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Very Seamless Remote Tool

Used occasionally for less than 6 months
Reviewed 2019-07-23
Review Source: Capterra

Pros
LogMeIn Rescue has made a very seamless experience when it comes to remotely accessing devices. There is no additional software that needs to be setup on your clients computer, there are no long load times, and there seems to be great customer support. I can see why companies like GeekSquad use this, it saves a lot of time for both you and the customer.

Cons
I will say that it is very expensive to maintain ($100+ a month), but considering what you can do with it, it's a price point that will be worth it for many people and companies.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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William M.

IT DEPARTMENT MUST HAVE

Used daily for 2+ years
Reviewed 2020-11-24
Review Source: Capterra

I used this software in its early inception and as it grew it just continued to get better.

Pros
The software is extremely easy to setup, and use. Its a must have if you have end-user working remotely.

Cons
The licensing is somewhat expensive ae time has gone along, but still worth the cost if dealing with remote users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Earle K.

Great, but overpriced.

Used monthly for 1-2 years
Reviewed 2018-02-20
Review Source: Capterra

Pros
Great feature set. I was able to support my family and friends with no hassle... Then they stopped the free version, so I had to find a different application.

Cons
The cost. Way overpriced. There are apps that allow free personal use as this one did. Now that I do remote support as a small business, I could not use the "free for personal use" license, but it is still out of my price range.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Sunil M.

Decent remote access software

Used occasionally for 2+ years
Reviewed 2018-05-18
Review Source: Capterra

Pros
Great little application that makes it a ton easier to support users remotely. Users can connect to a session, or admins can initiate a remote session from their end. Fairly light in terms of resource usage, and easy to navigate.

Cons
Price is a bit high in light of other free options available in the market. The features do make up for the price, but might be a sticking point for users who don't need ALL the features offered by LogMeIn.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Anonymous

A good remote "takeover" tool but pricy solution

Used monthly for 1-2 years
Reviewed 2019-11-17
Review Source: Capterra

LogMeIn has been on this market for years. It has different products for different usage. For serious Helpdesk support, this is a true product to look into it.

Pros
I have used LogMeIn for sometime, overall, it is a solid product. The LogMeIn Rescue is a good Support/Help Desk product and does not need to be pre-installed on client machines. Send them a link and you can control from there. Unlike WebEx, after the lightweight client is installed, user does not need to give control to Helpdesk support, it is a true easy solution for clients. File transfer feature is easy, too

Cons
We encountered some Win10 issues occasionally but LogMein support can't get to the bottom of it either. UAC prompt is a headache but this is an issue (actually a security feature) on Win10 so it is unavoidable. License is not cheap and it certainly stopped some smaller businesses from using it

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

I miss this software so much.

Used daily for 2+ years
Reviewed 2018-02-15
Review Source: Capterra

Pros
It was an extremely reliable software and that was very easy to use and was exactly what we needed for our business.

Cons
Not being able to customize the interface like other softwares could be helpful and the pricing is a little high.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Anonymous

Reliable, instant screenshare tool

Used daily for 1-2 years
Reviewed 2019-03-16
Review Source: Capterra

Pros
We've tried other screenshare tools on the market but LogMeIn Rescue was the best product that offered fast and easy-to-use screenshares. Many of the customers our Support Team works with are technically challenged. LogMeIn Rescue has helped provide a solution to a major issue we had regarding setting up screenshares with users who don't even know how to turn on the computer sometimes.

Cons
Pricing is a little steep, but you get what you pay for. It's a good product and you will pay more for it.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Anonymous

Needs Inovation

Used monthly for 1-2 years
Reviewed 2018-10-24
Review Source: Capterra

Pros
LogMeIn was very stable when we used it. When requesting a code it worked every time without fail. Connections held strong and were rarely dropped.

Cons
We stopped using this as our main point of screen- sharing. About a year ago. We still use them as a back up, but there are better cheaper products on the market. We switched to a product where all users had accounts and transferring via a link was simple. They really need to do some updates, the interface looks old and clunky

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Surender S.

Super simple to use. A little expensive though.

Used daily for less than 6 months
Reviewed 2018-08-15
Review Source: Capterra

Pros
We used this for a while before we moved on to a different solution. The simplicity of using it was the main draw. It was incredibly easy for our technicians and for our end users to connect. It was also really light on resources. Some of our customers are in remote areas without the fastest of internet. This was one of the only softwares to work well in low bandwidth with acceptable latency.

Cons
Its pricey. No other way about it. Its a premium quality product so I can understand why its pricey but it was still too expensive for a small org like ours.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Bryan W.

LogMeIn Rescue - Essential Support Software

Used daily for 2+ years
Reviewed 2019-11-23
Review Source: Capterra

Essential. I couldn't possible envision doing my job properly without it. Before this software, I used to drive to my client's locations and help them out of a jam, now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend.

Pros
In my industry, I tend to the needs of users inside the office and outside. LogMeIn Rescue seamlessly allows me to take over my users computer and address their needs wherever I happen to be. Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. This allows me to move and transfer files directly between our two computers.

Cons
It's not cheap! There are alternatives that are significantly less expense, however, you get what you pay for. Rescue is robust and the extra money spent is certainly worth it. Additionally, in order to acquire full control over the user's computer, there are a couple of steps that need to be explained to the user. While most find these steps intuitive, some of my older clients find it difficult. Sometimes patience and familiarity with the Rescue commands are required to get your client on board with you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Great product! Saves our dept hours in time for support.

Used daily for 2+ years
Reviewed 2018-03-12
Review Source: Capterra

Increased productivity within my dept. Saving time and therefore saving money.

Pros
Able to connect to troubleshoot any pc within our organization also help to provide support to many people outside our organization with ease.

Cons
The one major downside to this product is the cost. Licencing cost for the application can be very costly when adding many users.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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allan t.

Great tool for remote support inside the cloud

Used occasionally for 2+ years
Reviewed 2018-04-10
Review Source: GetApp

Pros
It s easy to use, agent installed locally on each laptop. it works on mobile, pc and mac and you can join with other logmein products. The solution is sold with a lot of secured futures and audit functions, records... are also built in. It is pretty responsive and have good performance. Secure chat is here and you can have multiple session at the same time and use integrated secure file transfert when needed. There are many connectors available ( servicenow. salesforce... ) Great tool for remote support

Cons
Price may be a little bit high but when you need security and quality there is no compromises. I don't know other solutions with so much integration. The only thing missing is an integration with Atlassian solutions like Jira helpdesk on Microsoft SCCM.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jonathan A.

Fast and simple

Used daily for 1-2 years
Reviewed 2017-11-10
Review Source: Capterra

Relatively quick connection to a wide variety of devices

Pros
I like that it can connect to almost anything on demand. It's very easy to use and explain how to use remotely. It's features are nice - being able to see system information from one pane is great! The file transfer capability is also intuitive. I rarely have any issues with the connections I make with it.

Cons
The cost is pretty significant - there are much more cost effective solutions that are just as good if not better than this one. Also streaming high quality sessions seems to cause more latency/choppyness than equivalent sessions done through other products.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Remote tool you can count on.

Used daily for less than 6 months
Reviewed 2019-01-23
Review Source: Capterra

It was really easy to deploy it and have my team start using it. There are very little internal training required. We have also had pretty decent experience in the few occasions we have had to contact their support staff.

Pros
I loved how easy it was for our users to connect to our support staff. A lot of the users we support are not very tech savvy and can get frustrated really easily if they cant figure out what is needed from them. We very rarely had that problem with LogMeIn. It is really easy to get users to download and run this tool to get connected. I also liked how many options it has once you are connected. It can auto connect after a reboot. You can even use it if you need to push a computer into safe mode. File transfer is easy and works great. And it can even pull a lot of information about the end user's PC with a single click. It is definitely a tool built with support specifically in mind and it shows. My team counts on it on almost a daily basis and it has very rarely let us down.

Cons
It is expensive. No getting around it. But you are paying for exceptionally good quality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jimmy W.

Decent ad-hoc remote support software

Used daily for 2+ years
Reviewed 2021-01-12
Review Source: Capterra

Good solid remote support product and the mobile phone element is very useful.

Pros
Works very well when ad hoc access required. Full feature set including file transfer and ability to remote control and configure certain elements of mobile phones.

Cons
Quite expensive but you get what you pay for. Unattended access is quite difficult to deploy but works well once done.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Travis O J.

really powerfull support tool for mouse control

Used weekly for less than 6 months
Reviewed 2017-10-10
Review Source: Capterra

Pros
Really good feature set, and easy to use. Also has good security making participants feel at ease when you ask to take control of the session.

Cons
A little more expensive then some other products on the market. But again it has more features and security then most.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Simple Remote Software That Gets The Job Done

Used daily for 6-12 months
Reviewed 2018-05-10
Review Source: Capterra

Ease of remote access support.

Pros
LogMeIn Rescue has a lightweight interface and is quite easy to use. I used it when it was free and also when it came at a cost, but it was a great tool overall.

Cons
This software is typically blocked by a lot of companies because of malicious use of trial software, so there is a hit on its reputation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Ron S.

Great product especially if admin rights an issue

Used monthly for free trial
Reviewed 2018-12-05
Review Source: Capterra

Able to connect to temporary contractors with ease to assist (rescue) them with IT issues.

Pros
NO need to install anything! or run a MSI or .EXE file.

Cons
the cost is a little high but you do get what you pay for and if your business is primarily IT support without needing to automate scripts etc. I would reccomend

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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