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Rescue
4.6
(145)

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Remote support for helpdesks, call centers and organizations

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Rescue Pricing

Pricing overview

Value for money rating

4.2

/5

145

Price starts from

108.25

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Pricing details

GoTo Rescue Yearly: $1,299.00
GoTo Rescue Monthly: $108.25
Add support for Smartphone devices: $450.00

What users say

If we exclude price then this is the best remote software I have ever used with clients, it provided everything we are looking for.
With the LogMeIn Rescue platform, we can easily connect remotely with our customers all over the world within few seconds. It saves our time and money.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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LogMeIn Rescue - Essential Support Software

Reviewed 3 years ago

Essential. I couldn't possible envision doing my job properly without it. Before this software, I used to drive to my client's locations and help them out of a jam, now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend.

Pros

In my industry, I tend to the needs of users inside the office and outside. LogMeIn Rescue seamlessly allows me to take over my users computer and address their needs wherever I happen to be. Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. This allows me to move and transfer files directly between our two computers.

Cons

It's not cheap! There are alternatives that are significantly less expense, however, you get what you pay for. Rescue is robust and the extra money spent is certainly worth it. Additionally, in order to acquire full control over the user's computer, there are a couple of steps that need to be explained to the user. While most find these steps intuitive, some of my older clients find it difficult. Sometimes patience and familiarity with the Rescue commands are required to get your client on board with you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Remote support for mobile and desktop

Reviewed a month ago

I help employees with computers and software remotely.

Pros

It is possible to get remote help for computers, Macs, and mobile devices. The devices can be accessed quickly without the need to install any software. Reports on user satisfaction, performance, and session statistics can be created. Sessions can be automatically recorded, and earlier sessions can be reviewed.

Cons

It is worth it for the remote connection and its prices, but it is not the cheapest one. Simultaneous connections may be improved. Before starting sessions, there are some user access limitations to be completed in Windows.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Best, powerfull remote software

Reviewed 3 months ago

If we exclude price then this is the best remote software I have ever used with clients, it provided everything we are looking for.

Pros

Easy to install on clients devices and techs console is easy to be used as desktop app or Web access. The feature that user click the icon on desktop and it appears as waiting session on console is just amazing feature. When waiting session is there, there is sound alert, blinks which is great. It reboots and reconnect automatically and can reboot in safe mode as well. Save notes to session and save previous chat history.

Cons

There is nothing to dislike about this product but with great and awesome features it is just expensive solution compared to others.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great Product, But a Bit oo Expensive

Reviewed 3 years ago

Overall, I like the product and it gives me piece of mind when connecting to critical client machines, but the price is too high compared to other products to justify a large roll out.

Pros

Logmein works and works well. I use several remote control products and Logmein is the one that I use if I know that keeping the connection is critical. It's especially useful when the user a laptop that doesn't initie the WiFi connection until after login. The product can be configured to cache credentials and login automatically.

Cons

The price is definitely the highest for all the remote control products that I use. I use Logmein sparingly because I only purchased one license. For general day to day use, I use other less expensive products.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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LogMeIn Rescue - one of the simplest and greatest remote session product

Reviewed 8 months ago

Overall I enjoyed working with this application, compare to Teamviewer or Boomgar I would definitely choose LogMeIn Rescue due to its price, user-friendly interface, and tons of features that work the way they should.

Pros

I liked the mobile app very much, unfortunately, I worked with this product some time ago and there were no analogs for the IOS version of this application. Android version worked the same way as PC one, with all the features, similar interface, and so on. Also, I enjoyed the simplicity of the session transfer, leaving notes for the next person to work on your case, integrations, and in general smooth performance. This product allowed me to connect even to Windows XP during the days, not a lot of similar products can do that.

Cons

Missing the IOS application back in the days, not sure if it changed now. Sometimes the sessions were dropping and reconnecting, not often, but may happen. It has fewer features if you are using Apple devices compared to Windows.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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One of the best remote take-over tools out there!

Reviewed 3 years ago

I have used LogMeIn Rescue for several years on a daily basis and have yet to come across a remote take-over tool that is as user friendly as this one. The learning curve is quite low, which makes it a great tool for most Service Desk environments! The lay-out is very clear and easy to understand and use and security-wise it's one of the most secure tools. I have worked with some European countries...

Pros

The lay-out of the tool is very clear and user friendly.

Cons

Reporting function could use some improvement.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Logmein Rescue is an easy to use remote software with multiple platforms.

Reviewed 5 years ago

The ease of knowing that at a moments notice, I can jump onto my device of choice and provide full remote support to my users is a great benefit. The performance across the different platforms is pretty seamless and very responsive.

Pros

Logmein Rescue is an easy to use remote software with multiple platforms. I've had this software get me out of bind when my boss called for support and all I had was my Android Tablet. I like that it is flexible enough to on multiple platforms and easy for the customer side to use.

Cons

Its a great tool, but it does come with a hefty price tag, if your organization can afford it on their per technician basis.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Not Worth The Cost

Reviewed 4 years ago

Our experience with LogMeIn Rescue taught us that even software backed by a popular name may not be as good as software that is free or from a more uncommon developer.

Pros

LogMeIn Rescue does what it is supposed to do. That's about the only positive thing I have to say about the software. Aside from that, cost and ease of use and functionality are major drawbacks.

Cons

After using LogMeIn Rescue for nearly 9 months, we have reached a point where we have to decide if it will be a permanent system that we will utilize. I have decided to pursue other options considering there are cheaper -- and even free -- alternatives that exist which provide equal or greater functionality at no cost or at a fraction of the cost of LogMeIn Rescue. LogMeIn Rescue is not as feature rich as many of the free and lower priced products that exist. So, in short, cost was the main issue for us deciding to pursue other options.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Use LMI Rescue daily to serve our users

Reviewed 5 years ago

It allows us to connect to our users and help them in a much better way than simply email or phone support can do.

Pros

LogMeIn Rescue has been great for us to remotely serve our customers. We need multi-screen remote access, so being able to see all screens, share files, get information about users computer, and even setup unattended access is very helpful.

Cons

It is very expensive compared to other programs. The security process to allow a rep to remote into a user's computer can take more steps than it should (overly secure), which can be confusing for customers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Fast and simple

Reviewed 5 years ago

Relatively quick connection to a wide variety of devices

Pros

I like that it can connect to almost anything on demand. It's very easy to use and explain how to use remotely. It's features are nice - being able to see system information from one pane is great! The file transfer capability is also intuitive. I rarely have any issues with the connections I make with it.

Cons

The cost is pretty significant - there are much more cost effective solutions that are just as good if not better than this one. Also streaming high quality sessions seems to cause more latency/choppyness than equivalent sessions done through other products.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Remote tool you can count on.

Reviewed 4 years ago

It was really easy to deploy it and have my team start using it. There are very little internal training required. We have also had pretty decent experience in the few occasions we have had to contact their support staff.

Pros

I loved how easy it was for our users to connect to our support staff. A lot of the users we support are not very tech savvy and can get frustrated really easily if they cant figure out what is needed from them. We very rarely had that problem with LogMeIn. It is really easy to get users to download and run this tool to get connected. I also liked how many options it has once you are connected. It can auto connect after a reboot. You can even use it if you need to push a computer into safe mode. File transfer is easy and works great. And it can even pull a lot of information about the end user's PC with a single click. It is definitely a tool built with support specifically in mind and it shows. My team counts on it on almost a daily basis and it has very rarely let us down.

Cons

It is expensive. No getting around it. But you are paying for exceptionally good quality.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Log MeIn Rescue is awesome!

Reviewed 6 years ago

love the reliability, dependability and features of Log Me In Rescue. I use this everyday and would never be able to get Anything Done without it. Pricing could be better as I understand there are some newer cheaper options. however I do not feel like re-inventing the wheel.

Pros

Love that I can set up unattended Acces for computers!! make by job much easier for computers off domain and off site.

Cons

pricing could be better,

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great tool for remote support inside the cloud

Reviewed 4 years ago
Pros

It s easy to use, agent installed locally on each laptop. it works on mobile, pc and mac and you can join with other logmein products. The solution is sold with a lot of secured futures and audit functions, records... are also built in. It is pretty responsive and have good performance. Secure chat is here and you can have multiple session at the same time and use integrated secure file transfert when needed. There are many connectors available ( servicenow. salesforce... ) Great tool for remote support

Cons

Price may be a little bit high but when you need security and quality there is no compromises. I don't know other solutions with so much integration. The only thing missing is an integration with Atlassian solutions like Jira helpdesk on Microsoft SCCM.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Decent ad-hoc remote support software

Reviewed 2 years ago

Good solid remote support product and the mobile phone element is very useful.

Pros

Works very well when ad hoc access required. Full feature set including file transfer and ability to remote control and configure certain elements of mobile phones.

Cons

Quite expensive but you get what you pay for. Unattended access is quite difficult to deploy but works well once done.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good option for remote assitance

Reviewed a year ago

I user for several years, until I found Zoho assis, way cheaper and with mobile support.

Pros

Easy to use. Quick download for client. Very good to send and receive files

Cons

Mobile support not included (aditional licence payment).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Reliable, instant screenshare tool

Reviewed 4 years ago
Pros

We've tried other screenshare tools on the market but LogMeIn Rescue was the best product that offered fast and easy-to-use screenshares. Many of the customers our Support Team works with are technically challenged. LogMeIn Rescue has helped provide a solution to a major issue we had regarding setting up screenshares with users who don't even know how to turn on the computer sometimes.

Cons

Pricing is a little steep, but you get what you pay for. It's a good product and you will pay more for it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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I use Log Me In all the time to assist my family friends with PC and phone issues.

Reviewed 5 years ago

I am able to quickly reach out and assist my friends and family with video editing, computer issues, or every day issues related to PC usage.

Pros

I love that I can connect to any phone or PC any time that I need to with little to no effort. My dad is a network administrator, and he showed me how to use this when I was 10 years old. Any software that is easy enough for a 10 year old to use and understand yet powerful enough for use in a company requiring remote support for 60,000 people is a very well built and excellent tool for remote computer support.

Cons

The cost. Without any student discounts this software is over the price a year which is simply out of the "shadetree" Computer Tech's price range.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great product! Saves our dept hours in time for support.

Reviewed 5 years ago

Increased productivity within my dept. Saving time and therefore saving money.

Pros

Able to connect to troubleshoot any pc within our organization also help to provide support to many people outside our organization with ease.

Cons

The one major downside to this product is the cost. Licencing cost for the application can be very costly when adding many users.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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IT DEPARTMENT MUST HAVE

Reviewed 2 years ago

I used this software in its early inception and as it grew it just continued to get better.

Pros

The software is extremely easy to setup, and use. Its a must have if you have end-user working remotely.

Cons

The licensing is somewhat expensive ae time has gone along, but still worth the cost if dealing with remote users.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great software. Does everything required and more.

Reviewed 4 years ago
Pros

Full featured in its class. It does everything in every way possible. The connections always work and the reboot and re-connect always works.

Cons

The pricing is very high. There could be tiered pricing for those who don't need all the functioanlity.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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I miss this software so much.

Reviewed 5 years ago
Pros

It was an extremely reliable software and that was very easy to use and was exactly what we needed for our business.

Cons

Not being able to customize the interface like other softwares could be helpful and the pricing is a little high.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A good choice for remote support.

Reviewed a year ago

Overall this software has benefited us. It is well received by our customers and helps us get the job done quickly and efficiently.

Pros

Once installed it is easy to use. It generates both emails with embedded links and session numbers to make access for customer easy. It is robust and reliable and rarely encounters issues.

Cons

I felt that it was a bit expensive compared to its competitors but thats not to say its not a decent piece of software. Sometimes when you remote in to a customer and they share an RDP session, the mouse and keyboard can stop responding. This might not be LogMeIn but environmental so may not be related.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Decent remote access software

Reviewed 4 years ago
Pros

Great little application that makes it a ton easier to support users remotely. Users can connect to a session, or admins can initiate a remote session from their end. Fairly light in terms of resource usage, and easy to navigate.

Cons

Price is a bit high in light of other free options available in the market. The features do make up for the price, but might be a sticking point for users who don't need ALL the features offered by LogMeIn.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Simple Remote Software That Gets The Job Done

Reviewed 4 years ago

Ease of remote access support.

Pros

LogMeIn Rescue has a lightweight interface and is quite easy to use. I used it when it was free and also when it came at a cost, but it was a great tool overall.

Cons

This software is typically blocked by a lot of companies because of malicious use of trial software, so there is a hit on its reputation.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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A good remote "takeover" tool but pricy solution

Reviewed 3 years ago

LogMeIn has been on this market for years. It has different products for different usage. For serious Helpdesk support, this is a true product to look into it.

Pros

I have used LogMeIn for sometime, overall, it is a solid product. The LogMeIn Rescue is a good Support/Help Desk product and does not need to be pre-installed on client machines. Send them a link and you can control from there. Unlike WebEx, after the lightweight client is installed, user does not need to give control to Helpdesk support, it is a true easy solution for clients. File transfer feature is easy, too

Cons

We encountered some Win10 issues occasionally but LogMein support can't get to the bottom of it either. UAC prompt is a headache but this is an issue (actually a security feature) on Win10 so it is unavoidable. License is not cheap and it certainly stopped some smaller businesses from using it