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Lucidchart
5
1.3K
4
747
3
94
2
11
1
13
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Visual diagramming tool for team collaboration
Table of Contents
Lucidchart - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2026
Lucidchart overview



Based on 2249 verified user reviews
What is Lucidchart?
Lucidchart is a flowchart tool with key features that include diagramming, drag-and-drop functionality, data import/export, process modeling and designing, data visualization, collaboration tools, and more.
Who uses Lucidchart?
By industry, Lucidchart reviewers are most commonly professionals in information technology and services (16%). The most frequent use case for Lucidchart is creating flowcharts (60% of reviewers).
What do users say about Lucidchart pricing?
Reviewers appreciate the functional free version for small projects and flexible subscription options, and they find paid plans valuable for advanced features. However, some users say the free version is restrictive, and some reviewers feel the subscription model is costly and inflexible.
What are the most popular integrations for Lucidchart?
The Lucidchart integrations most frequently cited by reviewers are: Google Drive (a cloud storage product rated 4.8 out of 5 for its integration with Lucidchart), Confluence (a knowledge management product, 4.5), and Jira (an IT project management product, 4.2).
Starting price
per month
Pros & Cons
Diagrams
Team Collaboration
Collaboration
Charts
Customization Options
Frustrating connector handling
Lucidchart’s user interface
Lucidchart pros, cons and reviews insights



To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.4
Ease of use
4.4
Customer support
4.3
Reviews sentiment
What do users say about Lucidchart?
Lucidchart is a flowchart tool with key features that include diagramming, drag-and-drop functionality, data import/export, process modeling and designing, data visualization, collaboration tools, and more.
Select to learn more
Who uses Lucidchart?
Based on 2,249 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Lucidchart's key features
GetApp's analysis of 244 verified user reviews collected between July 2021 and September 2024 identifies Lucidchart's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Lucidchart's robust diagramming capabilities. They report that the platform offers an extensive library of shapes and symbols, making it easy to create various diagrams like flowcharts, UML diagrams, and ER diagrams. Users find the interface intuitive and user-friendly, allowing for quick and professional-quality diagram creation. They highlight the real-time collaboration capability, which enhances teamwork and feedback. Reviewers also mention the advanced formatting tools and seamless integration with other workflow tools, which improve productivity and communication. Of the 92 Lucidchart users who gave detailed accounts of their use of Diagramming, 99% rated this feature as important or highly important.
Users find the drag-and-drop capability of Lucidchart highly convenient and efficient. They report that it simplifies the process of arranging and resizing diagram elements, making it accessible for all skill levels. Reviewers appreciate the fluidity and responsiveness of this capability, noting that it saves time and enhances productivity. They also highlight the ability to drag images and other elements from their desktop directly into the canvas, which streamlines the diagram creation process. Of the 102 Lucidchart users who gave detailed accounts of their use of Drag & Drop, 93% rated this feature as important or highly important.
Reviewers indicate that Lucidchart's graphical workflow editor is highly effective and user-friendly. They appreciate the standardized shapes and symbols available for creating detailed workflow diagrams. Users find the editor intuitive, allowing for easy editing and real-time updates. They highlight the ability to expand the canvas and the seamless integration with AI capabilities, which enhance clarity and precision. Reviewers also mention the editor's clean and crisp interface, which simplifies the process of building and optimizing workflows. Of the 34 Lucidchart users who gave detailed accounts of their use of Graphical Workflow Editor, 91% rated this feature as important or highly important.
Users report that Lucidchart's data import/export capabilities are extremely valuable. They appreciate the ability to import data from various sources like Excel, Google Sheets, and Visio, and export diagrams in multiple formats such as PDF, PNG, and SVG. Reviewers find this capability important for sharing and collaborating on diagrams with stakeholders. They highlight the seamless integration with other platforms and the flexibility in exporting diagrams for presentations and documentation. Of the 63 Lucidchart users who gave detailed accounts of their use of Data Import/Export, 90% rated this feature as important or highly important.
Reviewers highlight Lucidchart's process modeling and designing capabilities as impressive and user-friendly. They appreciate the extensive library of shapes and templates, which facilitate the creation of detailed process models. Users find the drag-and-drop functionality intuitive, allowing for quick adjustments and customizations. They report that the collaborative tools enhance teamwork and feedback, making it easier to optimize workflows. Reviewers also mention the ability to map out complex processes and visualize them clearly. Of the 58 Lucidchart users who gave detailed accounts of their use of Process Modeling & Designing, 88% rated this feature as important or highly important.
Reviewers find Lucidchart's collaboration tools highly effective and essential for teamwork. They appreciate the real-time collaboration capability, which allows multiple users to work on the same diagram simultaneously. Users report that the platform supports integrations with tools like MS Teams, enhancing collaborative efforts. They highlight the ability to share documents, post comments, and track changes, which improves communication and productivity. Reviewers also mention the version control capability, ensuring everyone works on the latest diagram version. Of the 87 Lucidchart users who gave detailed accounts of their use of Collaboration Tools, 79% rated this feature as important or highly important.
All Lucidchart features
Features rating:
Lucidchart alternatives
Lucidchart pricing
Pricing plans
Pricing details:
User opinions about Lucidchart price and value
Value for money rating:
To see what individual users think of Lucidchart's price and value, check out the review snippets below.

Abdennour B.
Final Year Computer Science Engineering Student

Abdennour B.
Final Year Computer Science Engineering Student
Lucidchart integrations (51)
Integrations rated by users
We looked at 2,249 user reviews to identify which products are mentioned as Lucidchart integrations and how users feel about them.
Integration rating: 4.6 (30)
Integration rating: 4.8 (29)
Integration rating: 4.3 (20)
Integration rating: 4.4 (17)
“Used to create and share leases, agreements, and property documents with tenants and vendors in real time.”
Felice P.
CEO
Integration rating: 4.7 (17)
“We use this to tag people and notify them of tasks.”
Amadna F.
Head of Quality
Integration rating: 4.9 (14)
Lucidchart customer support
What do users say about Lucidchart customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Lucidchart customer support.
A fair number of users find Lucidchart's customer support team responsive, professional, and quick to resolve issues.
Multiple users appreciate that support staff are available and provide timely assistance via email or account managers.
A subset of reviewers report difficulty reaching support, slow response times, and limited contact options like no chat or phone.
Certain users mention that customer service sometimes struggles to understand issues or lacks knowledge of multiple support channels.
Support options
Training options
To see what individual users say about Lucidchart's customer support, check out the review snippets below.
“The customer support offered by Lucidchart is exceptional, always ready to assist and provide timely solutions to any queries or issues.”

Joseph M.
Senior Engineer
“The support team has also been incredibly helpful and quick to respond to any queries I have had.”

Emmanuella A.
Sonographer
“Receiving support was a little difficult as I had to explain user issues in great detail for them to even understand what problem I was having.”

Griffin G.
HR Director
Lucidchart FAQs
Lucidchart is a cloud-based diagramming platform that enables professional teams to create and collaborate on a wide range of diagrams and visual representations of complex information. It supports flowcharts, organizational charts, network diagrams, wireframes and process documentation for engineering, project management, product design, IT and operational frameworks. The software promotes alignment across distributed teams by providing a shared environment for ideation and execution. The platform offers an extensive library of prebuilt templates and customizable shapes that can be arranged through an intuitive drag and drop interface. Real time collaboration features allow multiple contributors to edit diagrams simultaneously, with integrated commenting and feedback channels to facilitate clear communication. Advanced data linking connects diagrams to live data sources for dynamic visualization, while version control preserves diagram history and enables restoration of earlier iterations. Native AI powered functionality generates polished diagrams from text prompts to streamline creation workflows. Lucidchart includes presentation mode and flexible export options in common image and document formats. Security features enable fine-grained permission settings and administrative controls to safeguard sensitive information, and custom branding options ensure diagrams reflect organizational standards. The platform integrates with popular productivity and collaboration tools such as Google Workspace, Microsoft Office, Slack, Jira and Confluence, and supports custom integrations through its API for seamless data exchange with proprietary systems. Accessible via any modern web browser without installation requirements, Lucidchart extends its reach through mobile applications for iOS and Android devices. Its scalable architecture accommodates individual users, small teams and large enterprises, providing consistent functionality across diverse use cases and technical environments.
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