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Top Rated IT Service Software with Surveys feedback

Last updated: September 2026

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67 software options

InvGate Service Management logo

Web-based IT service desk software

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When an end user has an issue you need to be able to deal with it as quickly as possible. InvGate Service Desk makes it easy to log, manage, and report on the IT issues that are affecting your company and its people. Not only for a quick resolution, but also for offering a good end user experience.

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Zendesk Suite logo

AI powered customer service across all channels

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Zendesk is the leading cloud based ITSM solution built with the CMDB concept at its core. Seamlessly combine critical assets such as information systems, on-premise information, self-service, and workflows in a single interface.

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Freshservice logo

A complete IT service management (ITSM) tool for business

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Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

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SysAid logo

Cloud-based AI ITSM & ESM platform for all sizes

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Every department depends on IT, and most are tired of waiting on it. SysAid captures requests in natural language, routes them automatically, and resolves them without the back-and-forth. SLA timers keep every request moving, and employees see exactly where theirs stands, no chasing email.

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TeamViewer ONE logo

Proactive IT management with AI-powered automation

TeamViewer streamlines IT service delivery with secure remote support, ensuring swift response to service requests and incidents.

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Hiver logo

The agentic omnichannel customer service platform.

Hiver is the agentic omnichannel customer service platform built for teams to manage complex support with AI Agents, cross-team collaboration, workflows, and ticketing.

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Naverisk logo

Remote monitoring & management for managed service providers

Naverisk is an All-in-One remote monitoring and management (RMM) solution designed for managed service providers with device monitoring and ticketing system built in

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BOSSDesk logo

BOSSDesk a FrontRunner in Help Desk Software

BOSSDesk provides a fully integrated Help Desk Software and IT Asset Management solution for both cloud and on-premise. It has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.

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SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

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ServoDesk logo

Help Desk, ITSM, Service and Support management for SMBs

Simplisys ServoDesk is an IT service and support management platform for SMB's. Features include facilities management, an agile service desk, IT service management, employee relations, and an enterprise service desk for managing inter-departmental relationships and service requests.

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SoftExpert Suite logo

Solution for innovation and digital transformation.

SoftExpert Suite consolidates service requests, incident management, service level agreements (SLA), knowledge base, configuration management (CMDB), and change management into a unified platform. The tool is for IT and business service management, based on management principles and practices.

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HaloITSM logo

ITSM solution for managing incidents & assets

Halo is a low-code enterprise service management platform built on ITIL aligned IT service management, extended to HR, Finance, Facilities and more. Automate workflows, manage incidents and assets via CMDB, and get AI driven triage, real time reporting and hundreds of native integrations.

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Tiflux logo

System for the management of ticket flows and attendance

Tiflux is a management system for ticket flows and customer service that makes it possible to adopt an omnichannel strategy with customizable channels, provides access to a complete dashboard to view tasks, and even joins invisible channels to generate tickets internally. Available in Portuguese.

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Hornbill logo

Workflow automation software for service, IT & HR teams

Hornbill is a workflow automation software that helps IT, human resources, customer services, and security teams collaborate on projects, manage tasks, store data, and more. It allows team members to create, organize, and manage shared inboxes to facilitate internal and external communication.

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Canfigure logo

Modular ITSM and ITAM solution based on ITIL principles

Definition of Business and Support services and associated SLAs. Track customer feedback against issues with net promoter scoring.

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Pipefy logo

Cloud-based no-code workflow automation for enterprises

Cloud-based, no-code process orchestration platform for mid-market and enterprise teams, featuring AI agents, workflow automation, and.

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EcholoN logo

Enterprise Service Management beyond standard ITSM

EcholoN is configurable IT Service software for managing incidents, requests, SLAs, service catalogs, CMDB, knowledge and self-service. Workflow automation and the integrated Enterprise Application Framework support standardized and company-specific IT service processes.

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Xurrent logo

Service Management for the Modern Enterprise

Xurrent unifies ITSM, ESM, and ITOM on one secure platform with Sera AI and a native virtual agent included. Go live in about five weeks, automate work with low code, deflect requests with self-service, and cut MTTR with AI summaries, routing, and real-time visibility.

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Alloy Navigator logo

Award winning IT Asset Mgmt and Service Mgmt platform

Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.

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RG System Suite logo

100% French SaaS suite for MSPs

The RG System Suite platform is ideal for IT service providers who want to centralise, automate and secure infrastructure management

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monday service logo

Customer support and service solution

monday service is a service platform that helps organizations deliver exceptional support experiences. The platform caters to various service teams, including IT, customer service, and HR. At the core of Monday service are powerful AI automations that enable businesses to streamline critical service processes. The platform automatically classifies incoming tickets by type, urgency, sentiment, and department, enabling agents to focus on the most pressing issues.

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Issuetrak logo

Issue tracking and workflow automation platform

Issuetrak is an issue tracking and workflow management software designed for service-driven industries including manufacturing, healthcare, and finance. The platform features omnichannel ticket submission, automated issue assignment, customizable task flows, and a comprehensive knowledge base for information management. Organizations can deploy Issuetrak either on-premises or via cloud hosting to streamline customer support operations and complaint management processes.

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Neoforce logo

Streamline Teamwork & Customer Service with Neoforce

Neoforce is a versatile platform available both in the cloud and on-premise. It provides a suite of flexible modules like ITSM, FMIS, asset and contract management, CRM, and a customizable client portal. Accessible on any device, Neoforce streamlines cooperation and delivers exceptional service.

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Rezolve AI logo

Agentic AI for enterprise IT, HR, and FinOps automation

Rezolve.ai is an enterprise Agentic AI platform that helps organizations automate service operations and employee support. It enables conversational support in Microsoft Teams and Slack, automates workflows, and improves access to enterprise knowledge.

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ALVAO Service Desk logo

AI-powered ITSM solution designed for Microsoft 365

ALVAO Service Desk is a Microsoft-native ITSM solution that centralizes service delivery across IT, HR, and Facilities through seamless Outlook and Teams integration. With AI assistance, Copilot support, and a 24/7 virtual agent, it streamlines requests, reduces workload, and accelerates resolution.

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