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Top Rated Service Desk Software with Small business - Page 2

Last updated: September 2026

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58 software options

tele-LOOK logo

Browser-based live video support for field service & HVAC

tele-LOOK is a zero-install visual support platform for field service, HVAC, and manufacturing. Troubleshoot equipment remotely via single-use SMS link—no apps or logins required. Features an interactive AR laser pointer, audit-proof PDF reports, and 100% GDPR compliance hosted in Germany.

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AzureDesk logo

Help desk software for SMBs

AzureDesk - Only helpdesk software with 5$ per agent with all the "must
have" features of enterprise class systems offered to all businesses at
minimal cost.

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Freshdesk logo

Cloud-based AI help desk for teams of all sizes

Cloud-based customer service help desk for all business sizes, with AI-powered ticketing, omnichannel support, and automation.

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Insightly Service logo

Insightly Service

Service is the newest addition to the Insightly unified suite of customer relationship management applications.

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ManageEngine ServiceDesk Plus MSP logo

Web-based IT service management software

ManageEngine ServiceDesk Plus MSP is a web-based IT service management software designed to help businesses handle help desk, reporting, service catalogs, asset tracking, and other operations from within a unified platform.

Read more about ManageEngine ServiceDesk Plus MSP

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Ivanti ITSM logo

Modernize service delivery for IT and beyond.

With Ivanti® Neurons for ITSM, you gain a proven,
robust IT service management solution that transforms
help desks and support teams into strategic business
enablers.

Read more about Ivanti ITSM

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TeamSupport logo

Cloud-based B2B customer support platform with AI

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

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ManageEngine ServiceDesk Plus logo

Cloud IT Help Desk Software

ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests

Read more about ManageEngine ServiceDesk Plus

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JIRA Service Management logo

IT service platform for unified support

JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

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MSP Manager logo

Boost your business

MSP Manager is web-based help desk and billing software to help you run your IT service business with maximum efficiency.

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CA Service Desk Manager logo

Knowledge base management software for the IT sector

CA Service Desk Manager is an IT service management software designed to help businesses manage service requests, configurations, incidents, and other desk operations. The platform enables administrators to collaborate with team members on a unified interface.

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Spiceworks Cloud Help Desk logo

Server and website monitoring software

Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!

Read more about Spiceworks Cloud Help Desk

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Track-It! logo

Help desk and asset management

Track-It! is a help desk software and asset management application designed to help small to medium sized companies automate and streamline their Help Desk and Asset Management operations. . Track-It! integrates with key areas of your business model so you can manage multiple business operations and support processes all at once from the one centralized system.

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Autotask PSA logo

IT Business Management Software Platform

Autotask PSA is an intelligent IT business management platform providing a singular view across the entire business (services, internal operations, customers, and prospects) to improve efficiency, accountability, insight, and profitability.

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Bitrix24 logo

Cloud & on-premises workspace for all business sizes

Bitrix24 #1 FREE service desk (helpdesk) solution. Used by 12 million companies. Cloud, mobile, open source editions.

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SoftDesk logo
(0)

AI-powered help desk for chat and email support

SoftDesk is an AI-powered customer support platform that provides chat and email help desk capabilities. The software features an AI agent that operates continuously, knowledge training through URLs, PDFs, and text documents, human takeover functionality for manual intervention, and a unified inbox for managing both chat and email channels with smart routing.

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Faveo Servicedesk logo
(0)

IT service management & helpdesk solution

Servicedesk is an advanced IT service management (ITSM) and helpdesk solution that streamlines support operations for businesses of all sizes. With AI-powered ticketing, automation, and customizable workflows, it enables IT teams to manage incidents, service requests, assets, changes, and SLAs

Read more about Faveo Servicedesk

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TeamWox logo

Online groupware and collaboration software

TeamWox is a web-based collaboration software with HRM, Task and Document Management, CRM, Service Desk and IP PBX suits in 30 languages.

Using this groupware, it is possible to build up an effective teamwork and speed up management decision-making based on timely and reliable information. Moreover, the TeamWox system allows to increase the efficiency of the working team and its productivity, as well as reduce expenses of the entire business.

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Vorex logo

Manage clients and projects on a single platform

Vorex provides a business management platform that weaves together complete online project management with professional services automation features that streamline day-to-day operations for growing small professional services organizations and IT providers via an easy-to-use cloud-based solution.

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Jack Project logo
(0)

Project management solution

Jack Project is a software solution for task management, communication, collaboration, knowledge management, and document management. It provides features for managing tasks, projects, documents, and knowledge in one application across departments and company boundaries.

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EcoShip logo
(0)

AI powered Multi-Carrier shipping platform

EcoShip is an intelligent platform for ecommerce brands to compare carrier rates, create labels, and manage shipments from a single dashboard.

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Haber Chat logo
(0)

your go-to platform for managing WhatsApp communications.

Key features include multi-number management, automated message campaigns, and CRM-level customer tracking. It integrates with over 5000 apps for seamless customization. Enjoy real-time analytics, quick replies, and team collaboration, all in one place. Plus, you can start with a free trial!

Read more about Haber Chat

Users also considered
Student Application Portal logo

Admissions, CRM + SIS for schools, colleges & universities

HEM-SP is an all-in-one admissions portal + student information system for for schools, colleges & universities. Build online applications with docs, e-signatures and payments, then manage cohorts, schedules, attendance, grades, invoicing and reporting—plus CRM and integrations.

Read more about Student Application Portal

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LogMeIn Resolve logo

Unified endpoint management for IT teams and MSPs.

Unified endpoint management for IT teams and MSPs. Automate updates, secure every device, and resolve issues from one platform.

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i-net HelpDesk logo
(0)

Streamline Support with Intelligent Ticketing

i-net HelpDesk is a flexible service desk solution for managing customer and internal support requests. Automate ticket workflows, enable self-service, leverage optional AI assistance, and improve response times through intelligent ticketing, collaboration, and knowledge management.

Read more about i-net HelpDesk

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