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Intercom
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Intercom is bringing AI-first Customer Service to the world
Table of Contents
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Intercom - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
Intercom overview
What is Intercom?
Intercom is bringing AI-first Customer Service to the world before anyone else, dramatically improving experiences for customers, support agents, and managers. Our AI-first platform is built on a single AI system, with three major components that will allow you to deliver the remarkable customer service you’ve spent decades striving for: AI Agent: Customers no longer wait or get deflected. AI Chatbot provides instant accurate, responses, 24/7 to most questions. Only complex interactions transition to tickets. AI Copilot: Agents no longer manually, slowly look things up. AI Copilot is ever-present, connected to all data and systems, and provides information in real time. Instant ramp time for new agents, and agents needing to know new things. AI Analyst (Coming soon): Leaders no longer manually compile reports without full coverage. AI Insights proactively provides a holistic view across 100% of conversations, with clear suggested areas of improvement. Intercom is also the most innovative and fastest improving product on the market.
Who uses Intercom?
By industry, Intercom reviewers are most commonly professionals in computer software (28%). The most frequent use case for Intercom cited by reviewers is live chat (65% of reviewers).
What do users say about Intercom pricing?
Some reviewers feel Intercom’s features and startup discounts add value, and some users report the platform’s quality justifies its cost for larger businesses. However, many reviewers indicate pricing is complex, expensive, and difficult for small teams.
What are the most popular integrations for Intercom?
The Intercom integrations most frequently cited by reviewers are: Slack (a team communication product rated 4.9 out of 5 for its integration with Intercom) and HubSpot CRM (a CRM product, 4.8).
Starting price
per month
Pros & Cons
Messaging
Simplicity
Ergonomics
Affordability
Correspondence
Responsiveness
Intercom’s user interface
Intercom pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.0
Features
4.4
Ease of use
4.4
Customer support
4.3
Reviews sentiment
What do users say about Intercom?
Users say Intercom streamlines customer communication with real-time chat, automated messaging, and email campaigns, helping them resolve issues quickly and personalize outreach. They appreciate its wide range of features, including integrations, analytics, and tools for team collaboration, which make managing support and marketing tasks more efficient. Some find the interface modern and easy to use, though initial setup and learning all features can be complex.
Reviewers indicate that pricing is a major concern, with costs rising steeply as usage grows and advanced features often requiring extra payment. They report occasional bugs, service outages, and limitations in automation or reporting, but most feel Intercom enhances their workflow and customer engagement.
Select to learn more
Who uses Intercom?
Based on 1,129 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Intercom's key features
Most critical features, based on insights from Intercom users:
All Intercom features
Features rating:
Intercom alternatives
Intercom
Starting from
39
/user
Per month
LiveChat
Starting from
24
Per month
LiveAgent
Starting from
15
Per month
Zoho CRM
Starting from
14
Per month
Intercom pricing
Pricing plans
Pricing details:
User opinions about Intercom price and value
Value for money rating:
Of 224 reviews that provide robust commentary on Intercom's price and value, 30% mention it in a positive light.
Some reviewers feel that Intercom offers valuable features, such as in-app messaging and product tours, which are beneficial for user onboarding and support. They appreciate the startup program that provides significant discounts, making it more accessible for early-stage companies. Users think the overall quality and functionality of Intercom justify its cost, especially for larger businesses with extensive customer engagement needs. Some users report that the platform's ease of use and rich feature set make it worth the investment.
However, many reviewers indicate that Intercom's pricing can be prohibitively expensive, particularly for small businesses and startups. They find the pricing structure complex and challenging to understand, with additional costs for features like advanced reporting and integrations. Some users say that frequent price increases and the need to pay for each feature separately make it difficult to manage costs. Reviewers also mention that the cost per user can quickly escalate, making it less affordable as their team or customer base grows. Some users report that they had to switch to other tools due to the high costs and lack of pricing flexibility.
, and
To see what individual users think of Intercom's cost and value, check out the review excerpts below.
Damola B.
Managing Director
Jeremy S.
CEO
Intercom integrations (621)
Integrations rated by users
We looked at 1,129 user reviews to identify which products are mentioned as Intercom integrations and how users feel about them.
Integration rating: 4.9 (16)
“Making teams that don't have Intercom open 24/7 aware of new chats they quickly need to pick up.”
“We send a survey to measure NPS. We get notified in case there is a detractor”
“It's our office workspace some have a customer department within Slack so it'”
Victor D.
Support, Analyst, QA
Integration rating: 4.1 (9)
“My tech team uses Jira and I need to link the jira issues with the support tickets so I can get back to customers. It was very hard to setup. I had to open multiple support tickets.”
“It's nice to find which tickets are linked to which conversations, but it's a static note. More dynamic options would be great (ticket status updates, ..).”
“Create support tickets during the chat so that the testing and development team gets to know the complete picture of the customer problem.”
Beatriz S.
Operations Coordinator
Integration rating: 4.7 (11)
“We pass critical in-app events to Intercom via Zapier, to trigger personalised communications”
Benjamin B.
Co-founder
Integration rating: 4.6 (8)
“Bringing tickets into Hubspot and syncing up customers to ensure the data is consistent across the board. ”
Lucien H.
VP of GTM
Integration rating: 4.3 (4)
“The synchronization of data could be more dynamic, sometimes there is a considerable delay in the exchange of information”
Graziela S.
Customer Support Team Leader
Integration rating: 4.0 (3)
“Directly create tasks to the project management system to resolve tickets faster”
Julian O.
Co-Founder
Integration rating: 4.5 (2)
“We have a business account on Facebook ( meta) so we do use Messenger to communicate with our members so we like to see our members messages on Intercom to keep as smooth as possible the interaction.”
Anonymous R.
Designer UX-UI
Integration rating: 5.0 (1)
“Automated conversations when NPS surveys are filled in allow us to tackle unhappy customers.”
Victor D.
Support, Analyst, QA
Integration rating: 5.0 (1)
“Makes sure we directly have the information in our marketing automation software”
Julian O.
Co-Founder
Integration rating: 3.0 (1)
“We use intercom for the most part, but we use CloudTalk instead to make calls.”
Elise A.
Patient Navigator
Integration rating: 3.0 (1)
“The integration with Assembled was easy overall, but the information flowing through couldnt' always be trusted.”
Carrie B.
Workforce Analyst
Integration rating: 5.0 (2)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 3.0 (1)
Integration rating: 5.0 (1)
Integration rating: 3.0 (1)
Integration rating: 3.0 (1)
Intercom customer support
What do users say about Intercom customer support?
Customer support rating:
We analyzed 65 verified user reviews to identify positive and negative aspects of Intercom customer support.
A fair number of users highlight Intercom's support team as responsive, friendly, and genuinely helpful when contacted.
Multiple users appreciate the quick replies, helpful guidance, and quality training materials provided by support.
A portion of users report slow response times from support, sometimes waiting days for answers or resolution.
Certain users mention support often redirects to articles instead of offering direct help, and live support is rarely available.
Support options
Training options
To see what individual users say about Intercom's customer support, check out the review snippets below.
“Intercom is very user friendly .and provides our helpdesk department with prompt timely support whenever it has been needed.”
Abiola A.
Consumer Relations Analyst
“Everytime we as a company have reached out to intercom support they are always responsive and willing to help.”
Holly B.
Technical Specialist
“It's a bit ironic their support is one of the worst of all SaaS tools I use (nearly impossible to get a response within 2 business days)”
Jesse G.
Technical Operations Manager
“Intercom support is pretty useless, each time we asked them something they sent us a link that we already saw.”
Yevgeniy S.
CEO
Intercom FAQs
Intercom has the following pricing plans:
Starting from: $39.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. What are the benefits of using Intercom?
For customers:
For agents:
For managers:
Q. Who are the typical users of Intercom?
Intercom has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Intercom support?
Intercom supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian (Bokmal), Portuguese, Russian, Spanish, Swedish, Turkish
Q. Does Intercom support mobile devices?
Intercom supports the following devices:
Android, iPad, iPhone
Q. Does Intercom offer an API?
Yes, Intercom has an API available for use.
Q. What other apps does Intercom integrate with?
Intercom integrates with the following applications:
Tray.io, SatisMeter, InMoment, Enterpret, Grow, Surfboard, Bettermode, Zight, GitHub, Make, Google Analytics 360, Aircall, Driftrock, Jira, Zonka Feedback, NUACOM, Campaign Monitor by Marigold, Zoom Virtual Agent, Statuspal, Jitsi, Calendly, WhatsApp, Pipedream, Delighted, Zapier, Survicate, Syncly, HelpDocs, Segment, ConvertFlow, Trello, Poptin, Pipedrive, Hippo Video, Landingi, ProfitWell, ProsperStack, UChat, Microsoft Teams, Polytomic, Affogata, Geckoboard, WordPress, Twitter/X, GrowSurf, IrisAgent, Woopra, Stripe, Canny, LeadsBridge, Droplr, DataScope, Scorebuddy, Salesforce Sales Cloud, DataHero, MineOS, ReadMe, Upvoty, Wistia, HelpShelf, Slack, Klaviyo, Typeform, Front, Octoboard for Business, VideoAsk, Meta for Business, Guru, Mixpanel, Plecto, Toky, ClickUp, Privy, Google Meet, Stamplay, Supahub, Google Calendar, AskNicely, Mailchimp, Instagram, 24sessions, Marketo Engage, Yodel, ChargeDesk, Statuspage, Lokalise, HubSpot CRM, ProdCamp, Dialpad AI Meetings, Operations Hub, Productboard, Shopify, Zendesk Suite
Q. What level of support does Intercom offer?
Intercom offers the following support options:
FAQs/Forum, Email/Help Desk, Knowledge Base, Chat
