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Trustpilot

Customer review management platform for online businesses

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Trustpilot Reviews - Page 2

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1,129 reviews

Recommended

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Rossella P.

Online Media, self-employed

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Assolutamente fondamentale e conosciuto in tutto il mondo

Reviewed 9 months ago

Devo dire che lo trovo mille volte più affidabile di altri siti, perchè le recensioni e i nomi dei recensori sono in chiaro, è sfruttato in tutto il mondo e gode di ottima popolarità e di fiducia. Mi ha permesso di avere la percezione delle soddisfazione cliente anche verso l'estero con recensioni dettagliate. Inoltre ho evitato parecchie fregature proprio grazie a questo sito, perchè sul sito del produttore c'erano solo recensioni meravigliose... anche se poi la verità era un'altra, scoperta grazie a trust pilot.Ottimo anche per il personal branding e integrato in SERP di google!

Pros

La facilità di utilizzo lo rende ottimo, le recensioni hanno il nome dell'utente che le ha lasciate, cosa che su Amazon spesso non accade e quindi previene la voglia dei tuoi competitors di lasciare recensioni fake negativeLa visualizzazione delle percentuali è chiarissima e soprattutto è indicizzato in SERP di Google che rende il tuo sito ancora più visibile.

Cons

non mi è chiaro come venga calcolato il punteggio medio perchè non si tratta di una mera media matematica ma se un servizio/prodotto ha poche recensioni, non viene fatta la media tra di esse ma vengono usati criteri che personalmente non ho compreso e che meriterebbero di essere spiegati meglio.

Showing original review in Italian. See translation

Vendor response

Hi Rossella, Thanks for the review. It's nice to hear that you're finding it easy to use our platform. Our TrustScore takes in a few considerations when calculating a company's score. Here's a little more on how it works. For businesses with less than 10,000 reviews, the overall TrustScore is recalculated immediately after a new review is posted. For businesses with more than 10,000 reviews, TrustScore...

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Grace W.

Financial Services, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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ZERO REVIEWS. Trustpilot = AWFUL experience from start to finish is an understatement! DO NOT USE.

Reviewed a year ago

TrustpilotAWFUL experience from start to finish is an understatement! DO NOT USE.1. No onboarding. I was left to figure everything out myself.2. Our account was set up incorrectly under the wrong company as we operate as two entities. It took 1.5 months to get it corrected and the subscription was useless during that time. 3. We were set up with stars instead of written testimonials as we requested....

Pros

NOTHING. We got ZERO benefit from Trustpilot. Complete waste of money.

Cons

My entire experience was HORRENDOUS from beginning to end. Even after I thought the end was over.

Vendor response

Hi, Thanks for taking the time to share your experience with us and we're so sorry to hear that you haven't been enjoying using our platform. We will definitely take your feedback in and pass it along to the relevant teams to look into improving moving forward. Please know that all cancellations must be done within the terms of your contract. Thanks, The Trustpilot Team

as
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antonella s.

Apparel & Fashion, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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affidabilità nelle recensioni

Reviewed a year ago

ci sono diversi vantaggi nell'usare questo software. Miglioramento del servizio clienti: Trustpilot fornisce alle aziende un canale per ricevere feedback diretti dai loro clienti, il che può aiutarle a identificare e risolvere problemi e a migliorare il loro servizio.Costruzione di fiducia e reputazione: Trustpilot consente alle aziende di monitorare e gestire la loro reputazione online, costruendo...

Pros

Transparenza: Trustpilot pubblica tutte le recensioni, positive e negative, rendendo il sito una fonte affidabile e trasparente di informazioni su un'azienda o un prodotto.Feedback degli utenti: Trustpilot fornisce un canale per i clienti per condividere il loro feedback con le aziende, aiutandole a migliorare i loro prodotti e servizi.Aiuto nella decisione di acquisto: Le recensioni su Trustpilot...

Cons

Recensioni false: Nonostante gli sforzi per prevenire la pubblicazione di recensioni false, alcune possono sfuggire al controllo e influire sulla valutazione complessiva di un'azienda o di un prodotto.Influenza dei proprietari di negozi: Alcuni proprietari di negozi potrebbero pubblicare recensioni false positive per migliorare la loro valutazione su Trustpilot, il che può influire sulla credibilità...

Showing original review in Italian. See translation

Vendor response

Hi antonella, Thanks for taking the time to share your experience, we truly appreciate the feedback and love knowing that you've been enjoying your Trustpilot experience so far! Detecting problems isn't an exact science and even though we catch most of what's out there, we always welcome help from anyone using Trustpilot. We have tools enabling consumers and businesses to flag reviews that violate our guidelines, and a whistleblower function that allows anyone who notices fraudulent behavior to contact us. Thanks, The Trustpilot Team

AC
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Amy C.

Real Estate, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Managing Customer Experiences and Finding Solutions for Negative Brand Reputation

Reviewed 2 years ago

Its the most popular review site for our customers so it is critical that we are able to manage our brand reputation from the same platform.

Pros

We were dealing with a lot of negative reviews from customers after a billing issue in our internal systems. Because most of our customers went to TrustPilot, we were alerted immediately about the situation and were able to deploy a solution immediately. We were able to reach out to our customers who submitted a negative review and get 75% of those reviews taken care of and most of those customers removed the negative reviews.

Cons

I wish there was some AI built into the software that helped in crafting messages to customers. We think it is important that each message to our customers is unique and does not look canned. Sometimes that can take a very long amount of time. It would also be great to be able to track who removed their negative reviews.

WH
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Williamd H.

Hospitality, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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It's nice

Reviewed 5 years ago

I find the platform easy to use, turn around time to emails is quick, but it's always the same response when you come across challenges, in unique situations. Response to remove a review if it's on the incorrect company profile is also excellent. Clients, very rarely, rate one star instead of five, a request to change this to five stars, even though the review speaks for itself, is never honoured. Otherwise, it's an excellent resource!

Pros

I appreciate the transparency in how clients are able to voice their experience. Clients are able to write a review with the understanding that it is entirely unbiased in how it will be published. The invitation functionality is very useful, particularly in its ability to utilise the unique reference number, to understand which client the review comes from, who assisted them within the company and how the client came to have that [articular experience.

Cons

They often do not consider unique situations which are outside their rules. i.e. people who enquire once and then give one or two stars, because they aren't able to financially commit to the services should not be rating a company's overall service. It is a service they did not use at all. There should be a way to protect businesses from individuals who unreasonably threaten social media ruin unless they are financially compensated. Particularly when the business has evidence that the individual is not justified in their demand.

Vendor response

Hi there, Thanks for taking the time to leave us a review! It's great to hear you're enjoying the many features Trustpilot offers to collect customer feedback. We know we're not perfect and will definitely take your suggestions into consideration for future improvements to our site. We hope you continue powering your business forward with Trustpilot reviews!

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Jonny C.

Financial Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great features, not so great customer support

Reviewed 6 years ago

The primary benefit is that we are able to promote a message of trust to our potential customers with highly visible assets. Gathering reviews on such a large scale ensures the quality of service is made clear and we believe this is vital in our marketing in the early stages of the sales funnel. With so much of it being automatic is has also saved us countless man hours that would otherwise be devoted to requesting and processing feedback/reviews.

Pros

The ability to collect and moderate reviews is made really easy in their business portal and API links. We are able to send out invitations to reviews automatically to our customers which then enables us to collect a lot of great feedback, but also important constructive criticisms. The stringent rules on who can leave a review ensures that sabotage is non-existent. Only customers who have proved...

Cons

Customer support is really lacking when it comes to communications regarding account issues. Billing problems result in downgrading of the account and almost complete loss of functionality with no warning, despite having a dedicated account manager. Trying to get assistance from their customer support team late in the afternoon or on a Friday is impossible as you get sent around in circles emailing/calling different people.

Vendor response

Hi Jonny, Thanks for the review. It's great to hear you're enjoying collecting customer feedback on Trustpilot. We apologize for any trouble you've had when trying to get in touch with the team. We've let them know of your comments so they can improve on this ASAP - it's never our intention to send you in circles. Please don't hesitate to contact us with any other questions so we can do our best to improve your Trustpilot experience.

GB
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Gjenes B.

Medical Devices, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Simple Platform for Customers & Businesses

Reviewed 6 years ago

We have been able to collect customer reviews for our services and are working on implementing product reviews which will also we very helpful to our business. I would definitely recommend others to use this platform as it is helpful and easy to use. My only reason for 9/10 would be the feedback I have regarding customers being able to leave reviews without a verified name and/or email address. It...

Pros

I like the ease of use for both our customers and our team. It is fairly easy to navigate as we work to collect reviews. It is easy to filter through reviews and the widget on our website looks great. I haven't taken full advantage of Customer Support but the few times I have, it's always been easy and my questions get answered.

Cons

I do not like that customers can leave a review with an unverified name/account such as "Customer" or a nick name which makes it difficult for us to look into their account and further assist them. SOMETIMES we can click their nickname and their email address will show, but this is not the case for all. Furthermore, we cannot send a private message which makes it difficult to discuss personal account...

Vendor response

Hi Gjenes, Thanks for taking the time to leave us a review. We're glad to hear you're finding it easy to navigate through our platform. We do allow consumers to make a username of their choice. However, we have added the Find Reviewer tool that does allow you to find some more information about the consumer. If you have any questions on how to use this, please don't hesitate to contact us. We hope you'll continue powering your business forward with Trustpilot reviews!

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Robin A.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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nooit mee beginnen

Reviewed a year ago
Pros

Ik kan geen pluspunten bedenken bij deze firma

Cons

na gestopt te zijn in 2016 bij trustpilot en ik daar een goede beoordeling had krijg ik nu een hele slechte beoordeling. Dit omdat er 1 slechte beoordeling in 2021 is binnen gekomen. Van een zogezegde klant uit Engeland waar ik nooit zaken mee heb gedaan.Gevraagd mijn profiel te verwijderen. Maar helaas dat konden ze niet.Dus voor dat u voor Trustpilot kiest zou ik nog even nadenken.

Showing original review in Dutch. See translation

Vendor response

Hi Robin, Thanks for your feedback. Please note, if you had a review that violated our guidelines, you would've been able to flag it from your Trustpilot Business account, and our Content Integrity Team would assess whether the review violated our guidelines for the specified reason. You're correct in mentioning that we don't delete business profiles from Trustpilot. This means that even after the account is deleted, customers can still search for your business, read old reviews, and write new ones at any time — you just won't be able to respond. Thanks, The Trustpilot Team

AR
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Verified reviewer

Retail, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Sounds like a total sales scam

Reviewed a year ago

I've so far had a very bad experience with the bait n' switch from their website. The salesperson was not willing to be flexible with the contract. At least 99% of SaaS companies offer a monthly plan vs a 12-month plan. This company only offers a 12-month plan and bills quarterly. Completely false advertising of their pricing and commitment.

Pros

It's nice to have another place where folks can review our company.

Cons

Beware of total sales scam! First off, we've received nothing but 5-star reviews, but somehow Trustpilot only displays a 4.1-star average. It's as if it's some kind of tactic to get us to reach out to them so they can sell us on a BS 12-month contract. Their website is a total bait n' switch, as it says nothing about being billed quartlery (only shows monthly price). They also bury their mention of a 12-month contract way at the bottom in the FAQ section.

Vendor response

Hi, Thanks for the feedback. We just want to clear the air on a few things. A company's TrustScore is calculated on a scale from 1 to 5. For businesses with less than 10,000 reviews, the overall TrustScore is recalculated immediately after a new review is posted. For businesses with more than 10,000 reviews, TrustScore recalculation happens once per day, since the TrustScore will not change as quickly...

sP
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silke P.

Computer Hardware, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great software, have used it for years

Reviewed 5 years ago

We had an issue with the software last year. I tried reaching out globally to an Trustpilot representative. Very little luck. So I did find the email address of the founder and send an email to him - which let to results within the hour. After this experience I had another incident - had better availability to reach the help desk, however they were not available on the posted hours for the US tech...

Pros

The grading system is the toughest one around and as such lends credibility to our business.

Cons

I find the algorthim to move up in your rating too tough. It seems to takes forever. I would add a feature where it calculates of how many 5 star reviews you need to receive in order to move the dial of the Trustscore

Vendor response

Hi there, Thanks for taking the time to leave us a review! It's great to hear you're enjoying using our platform to collect customer feedback. It's definitely not our intention to provide poor customer service and we're so sorry to hear that you're experience with our Support Team and your Customer Success Manager hasn't been the best. We've let them know of your feedback so they can improve in the near future.

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Michael D.

Health, Wellness and Fitness, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best review platform out there.

Reviewed 5 years ago

Online reviews are critical to our business and Trustpilot allows us to integrate, seamlessly, with Google and Facebook.

Pros

Where to start. Ease of use, customer support, online resources and, most importantly, completely customizable solutions that allow us to maximize all customer touchpoints. The customized solutions, from automatically sending out reviews to google integration, is what I like most about Trustpilot. We use Trustpilot to automatically send out product-specific review invites with every purchase. In...

Cons

The only issue that I have had with Trustpilot is when we submit evidence that a review is not authentic. It takes too long and requires too much data for them to pull the review right away. Often times we will get a slew of fabricated reviews in the middle of a large campaign and those fabricated reviews can interrupt the momentum we look to gain.

Vendor response

Hi Michael, Thanks for taking the time to leave us a review. It's always nice to hear when a customer is very happy with our service and all our platform has to offer. We know we're not perfect, and will definitely let our team know of your feedback regarding wait times around the reported reviews process. If there's anything we can help out with in the future, please don't hesitate to get in touch. Let's upgrade the world with reviews!

DB
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Daniele B.

Internet, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Sicuramente una sicurezza in più per i nostri clienti

Reviewed a year ago
Pros

All’interno della nostra piattaforma già utilizzavamo una pagina dedicata con le recensioni del sito da parte dei nostri clienti. Negli anni però ci siamo resi conto che non era sufficiente e abbiamo deciso di affidarci ad un servizio terzo che potesse avere più trust, così da andare ad incrementare ancora di più la fiducia dei clienti che decidono di appoggiarsi a noi. Nel complesso non possiamo che dirci soddisfatti dei risultati ottenuti in questi anni grazie a trust pilot. Si potrebbe fare qualche miglioria ma sicuramente è un ottimo servizio.

Cons

A volte la possibilità di contestare eventuali recensioni finte o palesemente esagerate non è resa possibile dalla piattaforma. Da questo aspetto quindi direi che ci vorrebbe più tutela nei confronti delle aziende che decidono di accettare recensioni su trustpilot

Showing original review in Italian. See translation

Vendor response

Hi Daniele, Thanks for your review! We love hearing that you've been enjoying our services so far. Trustpilot is open to all. Anyone who has had a buying or service experience in the past 12 months can write a review, for free, as long as they have a Trustpilot user account, follow our Guidelines for Reviewers, and don't have a conflict of interest with the business they're reviewing. Every review...

NB
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Nicolas B.

Internet, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Trustpilot, la meilleure plateforme d'avis

Reviewed a year ago

Trustpilot est une plateforme pratique pour trouver des avis fiables et transparents sur les entreprises. Les utilisateurs peuvent facilement trouver des informations sur les entreprises et prendre une décision éclairée en fonction des commentaires et évaluations des autres consommateurs. De plus, la modération des commentaires sur Trustpilot garantit la publication d'avis authentiques, ce qui renforce la confiance des consommateurs dans les entreprises. Enfin, les entreprises peuvent utiliser les commentaires de Trustpilot pour améliorer leur service et leur réputation en ligne.

Pros

Trustpilot est une plateforme fiable pour les commentaires et les évaluations des clients, les entreprises peuvent utiliser les commentaires et les évaluations de Trustpilot pour améliorer leur réputation en ligne et attirer de nouveaux clients, Trustpilot vérifie les commentaires pour s'assurer de leur authenticité, ce qui renforce la transparence et la crédibilité de la plateforme

Cons

Certaines fonctionnalités de Trustpilot sont payantes, ce qui peut être un frein pour certaines petites entreprises ou startups qui cherchent à utiliser la plateforme.

Showing original review in French. See translation

Vendor response

Hi Nicolas, Thanks for sharing your experience with us! We're so happy to hear that you've found Trustpilot to be a great review platform. If you run into any future questions or concerns, please don't hesitate to get in touch! Thanks, The Trustpilot Team

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Jens W.

Information Services, 11-50 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Außen Hui und innen Pfui

Reviewed 2 years ago

Man muss der Plattform lassen, dass Sie sehr einfach zu bedienen ist und auch die kostenlose Version ausreichend ist, unabhängig von den genannten Nachteilen.

Pros

Auch ohne das kostenpflichtige Paket kann man problemlos Kunden zum Bewerten einladen. Die Möglichkeit zu Bewerten, wird von den Kunden gut angenommen. Es hilft die eigene Reputation zu verbessern. Ist eine der größten Plattformen für Bewertungen. Das Melden von Fakebewertungen wird geprüft und nicht wie bei anderen Plattformen einfach ignoriert.

Cons

Sehr hohe Gebühren für die Grundfunktionen. "Preis muss für 1 Jahr im Voraus bezahlt werden." 109€/m Standardpaket +39€/m eigenes Logo in der Einladung +89€/m Erlaubnis die Bewertung auf der Website einbinden zu dürfen. "Um die Bewertungen auf Ihrer Webseite einzubinden und die Onsite Conversion zu steigern" +199€/m für die Api um automatisiert Einladungen zu erzeugen Von den Positiven Bewertungen...

Showing original review in German. See translation

DN
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Debbie N.

Health, Wellness and Fitness, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Trust Pilot from a Person who is not techie

Reviewed a year ago

Addresses customer complaints and feedback through a centralized platformImproves customer satisfaction and loyalty through the gathering and addressing of customer feedbackIncreases customer engagement and positive word-of-mouth through positive reviews and ratingsEnhances a business's online reputation and credibility through customer reviews.BenefitsImproves customer satisfaction through the gathering of valuable feedback and insightsIncreases sales and customer engagement through positive reviews and ratingsHelps businesses to build trust and credibility with potential customersProvides a platform for businesses to respond to customer reviews and resolve customer issues.

Pros

Offers a platform for customers to leave reviews and ratings for businessesProvides valuable insights for businesses to improve customer satisfaction and increase salesHelps businesses to build trust and credibility with potential customers through positive reviewsOffers both free and paid plans for businesses to use the platform.

Cons

May not provide a representative sample of customer opinions, as users may be more likely to leave reviews after negative experiencesMay be subject to fake or biased reviews, which can negatively impact a business's reputationMay not be suitable for businesses in certain industries, such as healthcare or finance, that require stricter privacy and security measures.

Vendor response

Hi Debbie, Thanks for your feedback! We're so glad to hear that you're enjoying using our platform and have found it to offer valuable insights, and in building trust and credibility with potential customers. That's what we're here for after all! Thanks, The Trustpilot Team

At
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Antony t.

Apparel & Fashion, 51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Helaas verplicht om Trustpilot te gebruiken

Reviewed 6 months ago

Slechte customer service. Reacties duren weken / maaanden. Contact met een persoon is niet mogelijk.

Pros

Helaas heeft Trustpilot geen voordelen voor ons, alleen maar nadelen.

Cons

Helaas zijn we verplicht om Trustpilot te gebruiken. We hebben hier niet voor gekozen, maar door hun invloed op Google zijn we bijna verplicht om ze te gebruiken. We gebruiken op dit moment een ander platform waar we actief Review verzamelen . op Trustpilot helaas alleen negatieve reviews. Uiteraard krijgen we die ook op het andere platform, maar daar kunnen we actief op reageren. We hebben hier...

Showing original review in Dutch. See translation

Vendor response

Hi Antony, Thanks for taking the time to share this with us. We will be sure to pass your feedback along to our Support Teams to look into for the future. If you leave a ticket number here, we'd be happy to follow up with them for you! Thanks, The Trustpilot Team

AR
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Verified reviewer

Marketing and Advertising, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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It's an excellent resource for all of you who are

Reviewed a year ago

I've been using Trustpilot for over a year now and have had nothing but amazing experiences with it. I'm able to find unbiased reviews from people like me and get a better idea of what I'm getting into before making my big purchase. The website is very user-friendly and has the most up-to-date information on the products that I'm interested in.

Pros

I have been using Trustpilot for years now and it is an invaluable resource. With so many companies out there, it's hard to know who is honest and worth your time. Trustpilot has always been a solid resource for me to make a decision about a company and the reviews are always genuine. I'm confident that Google and Bing recognize them as well because they put them on the first page of search results

Cons

Trustpilot is a site that I've been using ever since I heard of it. It's really cool to know that you are helping other people make better choices and make sure that the products they buy are worth what they're spending on them. Trustpilot is a great site, and I can't wait to see it grow even more!

Vendor response

Hi, Thanks for taking the time to leave us a review. It's great to know that you're enjoying using Trustpilot and find it to be an invaluable resource. Thanks, The Trustpilot Team

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Fabrizio M.

Internet, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Trustpilot il migliore per vedere recensioni reali e verificate

Reviewed 4 months ago

La mia esperienza complessiva con Trustpilot è totalmente positiva uso solo Trustpilot per sapere se un sito e attendibile o meno continuate cosi 👍

Pros

Io ogni volta per vedere se un'azienda è seria sia in ambito lavorativo, o come consumatore, mi affido a Trustpilot che è affidabile in base alle recensioni lasciate da altri clienti io capisco se è opportuno continuare a utilizzare quel servizio o meno, in poche parole è l'unico modo veritiero per capire se il servizio che utilizzi è affidabile

Cons

Una cosa che non mi piace molto è il fatto di recensire un servizio che magari è funzionale, e magari è stato utilizzato in maniera scorretta, e si lascia un feedback negativo, poi lo utilizzo ed è tutto il contrario non ha nessun problema, ecco perchè sarebbe bene modificare una recensione dopo tot tempo di utilizzo

Showing original review in Italian. See translation

Vendor response

Hi Fabrizio, Thanks for sharing with us! We love hearing that you're enjoying your Trustpilot experience to share reviews. Thanks, The Trustpilot Team

AR
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Verified reviewer

Financial Services, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Mixed feelings

Reviewed 4 years ago

Mostly positive. It's nice and easy to use. They seem relatively quick to investigate any fake reviews, which I imagine there are a lot of given the overall number of websites & companies using the service.

Pros

I like being able to easily integrate javascript widgets with our website that dynamically pulls through reviews as and when they arrive.

Cons

The cost of premium functionality for businesses. It seems high, considering it really only gives you access to a few reports, social sharing and a few other features such as requesting reviews from verified customers.

Vendor response

Hi there, Thanks for the review. We're glad to hear that you're enjoying integrating Trustpilot to pull through reviews. We know what we do comes at a cost, but we do have a variety of plans that hopefully match your business needs. If you have any questions about this, please don't hesitate to get in touch with your Customer Success Manager.

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Anurag S.

Government Administration, 5,001-10,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Trust Pilot name is enough

Reviewed a year ago

My Overall experience with trust pilot is better than trust radius. Because trust pilot is free to post, never paid for review. Their most of reviewer are genuine and fully organic..

Pros

Trust pilot as above i said name is enough for their contribution in every possible sector, where trust and reliability is most important factor. I am using trust pilot sinse 2010.i feel their 75% of views express here are true and organic. Now a days everyday new frauds are coming in news, so people 's dont trust easily. This platform play significant role and help people in determining what is best for him. This is the only reason, I really liked this platform very much. I also have posted several reviews. You can check.

Cons

I dont like about trust pilot only one point, here anybody can post fake reviews. I suggested for trust pilot, first check genuineness of reviewer, so that no one post fake review. It also increased their reputation, reliability and trust.

Vendor response

Hi Anurag, Thanks for taking the time to leave us a review. We're so happy to hear that you've been a long time user of Trustpilot and enjoy using it for feedback! We do do lots to combat fake reviews and safe guard our platform. But, there's always room for improvement and we will definitely take your feedback in for the future. Thanks, The Trustpilot Team

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Ingo R.

Electrical/Electronic Manufacturing, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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tolles Tool zur Messung von Kundenzufriedenheit

Reviewed a year ago

Trustpilot ist ein Bewertungsportal, das allen offensteht. Es ermöglicht unseren Kunden, ihre Erfahrungen mit unseren Dienstleistungen, mit unserem Unternehmen zu teilen und zu bewerten. Es hilft uns, Feedback von unseren Kunden zu erhalten und uns zu verbessern.

Pros

Ich finde Trustpilot eine gute Idee, weil es den Kunden eine Stimme gibt und die Unternehmen zu mehr Transparenz und Qualität anregt. Ich mag auch die Vielfalt der Kategorien und die Möglichkeit, verschiedene Meinungen zu lesen. Trustpilot ist eine nützliche Plattform für unser Unternehmen, um informierte Entscheidungen zu treffen.

Cons

Trustpilot lässt gefälschte oder manipulierte Bewertungen zu, ohne zu verifizieren.

Showing original review in German. See translation

Vendor response

Hi Ingo, Thanks for the feedback. We're happy to hear that you're finding Trustpilot to be a great tool for measuring customer satisfaction! However, we have a 0 tolerance policy towards fake reviews and do lots to safeguard our platform. We use a strong combination of dedicated people and clever technology to protect our platform. Our customized fraud detection software automatically detects suspicious reviews and removes fakes. We've spent years developing and fine-tuning the advanced algorithms and AI that form its foundation, and continue to invest heavily in this area. Our software is backed by trained experts to investigate reports of misuse. Thanks, The Trustpilot Team

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Rene L.

Capital Markets, 1-10 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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No me generan credibilidad las reseñas de su portal

Reviewed 2 years ago
Pros

La plataforma está bien, buenas funcionalidades, completa

Cons

He dejado alguna reseña que me han borrado sin motivos, con todo verificado y todo demostrado, no me genera confianza una empresa que elimina las reseñas de otra, y esta otra tiene pésimas reseñas en Google y buenas en Trustpilot, no lo creo, confío más en Google Maps

Showing original review in Spanish. See translation

Vendor response

Hi Rene, Thanks for your feedback. Every review on Trustpilot is screened by our bespoke automated fraud detection software that identifies and removes fakes. It looks at multiple data points, such as IP addresses, user identifiers, device characteristics, location data and timestamps, to determine if it exhibits patterns of suspicious behavior. Whenever our software detects clearly fraudulent...

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Andrea D.

Internet, self-employed

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Sicurezza e Tranquillità nell' approcciarsi a qualcosa di nuovo

Reviewed 10 months ago

Ho usato spesso la piattaforma sia come recensore sia come fruitore. Ti da quella sicurezza in più quando provi a usare quei software mai sentiti o dei quali non ce molta documentazione. Oltre a essere un must nella scelta se acquistare o meno dai negozi online.

Pros

Sito semplice e funzionale, già da un primo sguardo senza neanche aprire il link tra i vari risultati di ricerca si può notare una prima ondata di informazioni importanti. In primis sicuramente il punteggio e il numero delle recensioni. Questo potrebbe bastare a decidere se fidarsi o meno di un sito o di un negozio dal quale non si è mai acquistato e si sta provando per la prima volta perchè magari hanno quel prodotto che desideravi in offerta. Se poi ci si addentra nel sito si riesce ad avere un quadro completo per poter prendere decisioni sul procedere o meno all' acquisto o se dare o meno fiducia al negozio o venditore di turno attraverso un attenta analisi di recensioni positive negative

Cons

L' altro lato della medaglia è composto da quel gruppo di negozi non aventi abbastanza recensioni e che a volte risultano anche essere forvianti in quanto costruite apposta e non veritiere. In quei casi non si sa mai se fidarsi o meno

Showing original review in Italian. See translation

Vendor response

Hi Andrea, Thanks for the review. It's nice to know that you're finding it helpful and easy to use our platform. Thanks, The Trustpilot Team

JP
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Josh P.

Building Materials, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Unfortunate means to an end

Reviewed 2 years ago
Pros

Trustpilot is unfortunately the most popular choice for customer reviews and therefore is a necessary service for most businesses.

Cons

The ability to control unjust negative reviews is extremely limited and therefore leaves many businesses vulnerable to damaging reviews even when they operate to high standards.

Vendor response

Hi Josh, Thanks for the review. Please know that here at Trustpilot, we're open to all. Anyone who has had a buying or service experience in the past 12 months can write a review, for free, as long as they have a Trustpilot user account, follow our Guidelines for Reviewers, and don't have a conflict of interest with the business they're reviewing. Being open to all also means giving both businesses...

FS
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Fahim Shahriar S.

Marketing and Advertising, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Deciding To Trust Made Easy!

Reviewed 2 years ago

Before trusting a business or product I do my research and this platform has been my number one place for checking other peoples experience. This is far the best option available on the market.

Pros

This enables buyers to do a proper research about the business or product. Clears doubts and increases sales in case of businesses. A vast number of reviews can be found which is very helpful for users.

Cons

Nowadays fake reviews and scammers are filling up this platform which rises a lot of concern. If they work on this then surely it will be the best.

Vendor response

Hi Fahim, Thanks for sharing your experience! It's great to know that you've found Trustpilot to be a great place to research a business before buying. Trust is at the heart of what we do, which is why our team is constantly working to fight fake reviews and misuse. Whilst we consistently invest time and resource into our fake reviews detection, for us, it's an ongoing process. We're always making updates to our automated systems, researching fake review patterns and recently we launched a legal initiative to combat review selling at its source - review seller networks. We know our work in this area isn't a catch-all and there will always be work to be done, but you know what Fahim, we're up for the challenge! Thanks, The Trustpilot Team