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Trustpilot Logo

Customer review management platform for online businesses

(37)

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

Trustpilot Reviews - Page 41

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1,147 reviews

Recommended

AR
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Verified reviewer

Hospital & Health Care, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Get reviews the easy way- hold your hand while you learn

Reviewed 5 years ago
Pros

Automates the review collection process, sends out the reminders to help me boost my rankings!

Cons

Cost- straight up was too expensive for our smaller business. There are several alternatives that we explored as well

Vendor response

Hi there, Thanks for the review! It's great to hear you're finding it easy to use our platform to collect reviews for your business. We know what we do comes at a cost & hope our different plans and pricing fits all businesses needs. But, we've let our team know of your comments too! We hope you continue enjoying your Trustpilot experience!

AR
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Verified reviewer

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Fantastic service which has helped boost our company Tradition Tours

Reviewed 6 years ago
Pros

Very simple to get clients to leave reviews, via automated email as well as via the online Trust Pilot portal

Cons

program sometimes has issues with 3rd party software. This is an issue we have come across when using the portal, though customer service have now released a work around to the issue

Vendor response

Hi there, Thanks for the review! We love hearing that you're enjoying using Trustpilot to boost your company. If you're ever having trouble with our platform, please don't hesitate to get in touch so we can help out ASAP. Let's upgrade the world with reviews!

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José Raúl P.

Real Estate, 51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very useful tool to share consumer experiences that helps others make better choices

Reviewed 2 years ago
Pros

quality, brand recognition, design, plenty of features

Cons

high pricing for emerged countries, hard to use for non-English speaking countries

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Vlad M.

Internet, 51-200 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A great source of customer feedbacks

Reviewed 7 years ago
Pros

I really like having an ability to hear the voice of my customers and the fact that these feedbacks are used Google for the display ads!

Cons

It would be awesome to have more detailed information on the customer location because currently, I can only see that review was submitted by person from the United States

Vendor response

Hi Vlad, Thanks for the review. We love hearing that you're enjoying collecting customer feedback on Trustpilot. We'll be sure to pass along your feedback regarding location services to the team. Let's upgrade the world with reviews!

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Léa G.

Information Technology and Services, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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good software

Reviewed 9 months ago
Pros

Very good software and many different categories can be found

Cons

it can be a little bit expensive for small companies

Vendor response

Hi Léa, Thanks for the review. It's great to know that you're finding Trustpilot to be a good software! Thanks, The Trustpilot Team

SV
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Susana V.

Consumer Electronics, 1-10 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Good platform

Reviewed a year ago
Pros

It’s helpful to learn about consumer’s experiences with your products or services. You can also get good comparisons between your products and those of your competitors.

Cons

I haven’t had any bad experiences so far

HA
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HEATHER A.

Food & Beverages, 201-500 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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MAKES FINIDNG REVIEWS SUPER EASIER

Reviewed 6 years ago
Pros

I LIKE THE CATEGORIES AND THE EASE OF USING TRUST PILOT. IT IS A GREAT SYSTEM FOR GETTING HONEST REVIEWS TO INCREASE COMPANY EFFICIANCY.

Cons

NEEDS TO HAVE A FEW MORE DIFFERENTIATORS IN THE FACT OF TRYING TO NARROW DOWN RESUTS FURTHER FOR A SPECIFIC UNIT(I.E. SERVICE, REGULAR REVIEWS,ETC.)

Vendor response

Hi Heather, Thanks for the review! It's great to hear you're enjoying using Trustpilot to easily find reviews. We'll be sure to pass along your feedback regarding filtering through reviews to the team. Please let us know if you have any future questions!

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Zach M.

Computer Software, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great way to promote the business

Reviewed 5 years ago

Improved Social Proof

Pros

I love the easy to use interface and ability to feature reviews on my website.

Cons

Trustpilot doesnt have the best SEO presence to drive organic traffic to our company's page

Vendor response

Hi Zach, Thanks for the feedback. It's great to hear you're enjoying a seamless Trustpilot experience and being able to show off your feedback on your website. We know we're not perfect, and will definitely let our team know of your comments regarding SEO so we can improve that. Please don't hesitate to get in touch with any future questions or concerns.

AR
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Verified reviewer

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Extraordinary Product

Reviewed 6 years ago

Reviews are easily managed and reflection of customer needs is honestly expressed.

Pros

Ease of access and very easy to use. Buttery smooth UI, clutter-free. The widgets are a nice touch to the system.

Cons

Cost is sometimes expensive, however using it wisely will ensure payback in no time. Review Invites takes time.

Vendor response

Hi there, Thanks for the feedback. We love hearing that our site is easy to use with nice features! We'll definitely pass along your feedback regarding pricing to the team to look into a bit more. Let's upgrade the world with reviews!

AR
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Verified reviewer

Computer Software, 501-1,000 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Trustpilot cares about our success

Reviewed 6 years ago
Pros

Easy to use, effective, and great account support. They care about our success and give us the tools and support we need to leverage our customer reviews as effectively as possible.

Cons

No cons were added to this review

Vendor response

Hi there, Thanks for the feedback! It's great to hear you're finding Trustpilot to be easy to use and helpful for your business. Let's upgrade the world with reviews!

AR
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Verified reviewer

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Positive experience, great support.

Reviewed 6 years ago
Pros

The Trustpilot platform is very simple and straightforward, allowing businesses to invite customers to review products and services. As a customer, the review process is user-friendly and quick. You can even send a thank you note!

Cons

I have just started using this software and therefore cannot find any flaws yet. I have no negative feedback at this time.

Vendor response

Hi there, Thanks for the feedback. It's great to hear you're finding our platform to be simple and straightforward. Please don't hesitate to contact us in the future with any questions!

IL
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Ilfad L.

Design, self-employed

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Good

Reviewed 2 years ago
Pros

It's good for decading will you sign-up on some websites or not

Cons

i din't find any cons, everything is good so far

LA
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Leslie Ann P.

Real Estate, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Guide for almost anything

Reviewed 10 days ago
Pros

As an app or any product user, it is important for me to get my moneys worth. Trustpilot offers just that. It acts as a guide for almost anything as it contains customer reviews that helps you decide on what or what not to use.

Cons

I heard that there are manipulated fake reviews.

Vendor response

Hi Leslie Ann, Thanks for sharing with us. It's great to know that you use Trustpilot as a guide for anything! We have 0 tolerance towards fake reviews and do lots to protect our platform from them. If you see something that breaks the rules, please feel free to flag this for our team to investigate ASAP. Thanks, The Trustpilot Team

SD
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Shannon D.

Alternative Medicine, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Trustpilot is Trustworthy

Reviewed 2 years ago

My overall experience has been wonderful, I was sent to them by a Company that I was Mining Crypto wish to give a review about their Company and once I was there I've used it for all my reviews since.

Pros

I enjoy Trustpilot it easy to signup for an account, it was free for me to get an account, the format to do your reviews is easy and very self explanatory, it's appealing to the eye.

Cons

There is nothing that I can say bad about this Company or about the product.

DS
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David S.

Retail, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great addition to our business.

Reviewed 6 years ago

Customer reviews. IN the past we rarely got them, now they are a part of our culture.

Pros

Makes the job of recruiting customer reviews so easy we no longer avoid it, we embrace it. Having the templates makes it a snap.

Cons

Uploading the emails. Of course it has to be done but it's still the most time consuming part of the process.

Vendor response

Hi David, Thanks for the review! It's great to hear you've found Trustpilot to be a great addition to your business. We hope you'll continue powering your business forward with Trustpilot reviews!

AR
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Verified reviewer

Education Management, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Who doesn't know trustpilot? best tool for receive feedbacks

Reviewed 2 years ago
Pros

some user if needs to buy a product or a tool, the first things is read review of this software on trustpilot. i'll advise for every tool and website existing to signup here and create your page.

Cons

the integrations widget on other tool also for free trial

Vendor response

Hi, Thanks for taking the time to share your experience! We love knowing that you trust Trustpilot and check reviews before making a purchase. Thanks, The Trustpilot Team

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Adam H. D.

Internet, 51-200 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Your company has to be on Trustpilot to be relevant

Reviewed 5 years ago
Pros

There is a lot of functionality and options to help raise your overall presence and rating on the site

Cons

The price for a business plan was too high for what we were trying to accomplish

Vendor response

Hi Adam, Thanks for the feedback. It's great to hear you're finding Trustpilot to be helpful when boosting your company's overall presence. We do know what we do comes at a cost, but will be sure to pass along your comments to our team to look into. Please don't hesitate to contact us in the future with any questions or concerns!

TZ
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Tania Z.

Publishing, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Trust Pilot è una garanzia

Reviewed a year ago

Ho conosciuto Trust Pilot acquistando su vari siti internet e ho scoperto la possibilità di avere una panoramica sulle aziende presenti online prima di fare degli acquisti. Secondo me è un servizio davvero utile.

Pros

Secondo me Trust Pilot è davvero una garanzia e in maniera trasparente racconta attraverso le recensioni degli utenti la qualità di servizio di un'azienda. Perciò, prima di acquistare online vado sempre a dare un'occhiata alle recensioni di Trust Pilot. Se sono positive proseguo negli acquisti, se negative cambio azienda.

Cons

Mi piace tutto perché è semplice e funzionale

Showing original review in Italian. See translation

Vendor response

Hi Tania, Thanks for your review! We love hearing that you're checking Trustpilot before buying online. We hope you continue enjoying reading reviews, writing reviews, and finding trusted companies on Trustpilot! Thanks, The Trustpilot Team

AK
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Amit K.

Research, 201-500 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Trustpilot is trustworthy

Reviewed 2 years ago
Pros

I am able to get trustworthy reviews through Trustpilot

Cons

There are negative aspects I can think of.

DR
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Debra R.

Retail, 10,001+ employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Looking for a review

Reviewed 5 years ago
Pros

Trustpilot has many reviews on products and business. I will read the reviews on a business before I make a decision to purchase. The site was very easy to navigate. It is very important to read several reviews not just the first couple posted.

Cons

There was nothing I did not like about Trustpilot.

Vendor response

Hi Debra, Thanks for taking the time to leave us a review. It's great to hear you're enjoying checking reviews on Trustpilot. Let's upgrade the world with reviews!

nm
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nibaruta m.

Information Technology and Services, 1-10 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Quality of reviews

Reviewed 3 years ago

it's still my 1st to-go place after the Capterra

Pros

I have used to check reviews of Softwares / products and I can say that 90% were accurate. They helped me decide what company was trustworthy.

Cons

Its a bit expensive for companies to list a product

Vendor response

Hi nibaruta, Thanks for the review! We're glad to hear that you're using Trustpilot to read reviews and find companies. Please don't hesitate to get in touch in the future with any questions, concerns, or feedback!

MB
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Maria B.

Design, self-employed

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excelente página para obtener opiniones

Reviewed 3 years ago
Pros

Útil sitio web para acceder a opiniones y revisiones sobre diferentes softwares, páginas web, programas, entre otros. Yo como usuaria de un software puedo dejar mi punto de vista allí y otorgar una puntuación. Esta información es recogida por Trustpilot y expuesta online. Se forma así una comunidad de usuarios que al dejar su opinión, permiten a otros usuarios hacer una correcta elección a la hora de elegir un programa, página, etc. Es muy útil, la accedo a ella para chequear datos bastante a menudo.

Cons

Como contra, podría indicar que mucha gente a veces miente, con tal de ensuciar determinada marca o página web. De todas formas, los propietarios pueden responder a estos comentarios mal intencionados y echar luz sobre el asunto.

Showing original review in Spanish. See translation

JT
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Jyotsna T.

E-Learning, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great tool for collecting user feedback and reviews for your products and services

Reviewed 2 years ago
Pros

- Easy to use. - Configuration/setting up a listing is easy. - Feedback can be taken in-depth as well as short. - Reviews are vetted/verified, so most reviews are genuine. - The user interface is great.

Cons

- Did not find any cons for Trustpilot, the software is a perfect tool, for giving reviews to your favorite products and brands, as well as accepting reviews and feedback from your users with ease.

BB
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Bastien B.

Transportation/Trucking/Railroad, 10,001+ employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Logiciel efficace et simple d'utilisation

Reviewed a year ago

Très bonne expérience en général, Trustpilot n'est pas difficile à manipuler et à utiliser.Très satisfait pour le moment.

Pros

Les points positifs reposent en particulier sur le fait de pouvoir donner son avis personnel sur un service client, le fait de pouvoir se libérer de sa satisfaction ou de son mécontentement sur la toile.

Cons

Dommage qu'il soit nécessaire de donner un pseudo pour la publication du commentaire client et de devoir créer un compte.

Showing original review in French. See translation

Vendor response

Hi Bastien, Thanks for your feedback. It's great to hear that you're finding Trustpilot to be efficient and easy to use. We do ask that a user account be created and connected to an email address so we can get in touch for account- and service- related issues. However, we will let our product and development teams know of your comments around this. Thanks, The Trustpilot Team

JS
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Jakub S.

Design, 1-10 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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The quality seal of each site

Reviewed 3 years ago

The experience with trustpilot is more than positive, being the most widespread it is also the one that manages to guarantee the quality and truthfulness of the reviews.

Pros

Trustpilot is the most popular software for leaving reviews for various e-commerce sites, a must if you want to take the leap in quality to your digital store.

Cons

Unfortunately, this software being very widespread and the reference point for evaluation systems, is very expensive compared to its competitors.