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Trustpilot

Customer review management platform for online businesses

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Trustpilot Reviews - Page 5

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1,139 reviews

Recommended

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Matthew U.

Financial Services, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Solid platform with growing credibility

Reviewed 6 years ago

We are receiving far more client feedback than ever before. We can leverage this feedback to instill confidence in new clients and address problems that may not have been otherwise brought to our attention.

Pros

We are happy with: 1. The types of reviews that Trustpilot is producing 2. The ease of using almost all features 3. The ability to verify clients

Cons

I wish there were an easier way to specify certain variables using the Automatic Feedback Service invitations (for instance, using specific tags in the body of the email). Trustpilot requires a specific snippet of code if I want to specify certain variables. Our current CRM is stripping out the additional snippet of code, making it difficult to implement.

Vendor response

Hi Matthew, Thanks for taking the time to leave us a review! It's great to hear you're enjoying collecting customer feedback on Trustpilot. We apologize for any difficulty when specifying certain variables with our AFS tool - we definitely want to make this as easy as possible. We'll let our team know of your feedback so they can look into improving in the near future. Please don't hesitate to contact us with any questions!

CD
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Clare D.

Insurance, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Brilliant, Transparent Reviews Platform

Reviewed 3 years ago

Trustpilot is now a major sales tool for our business. We share reviews with potential new customers and on our social media channels and it shows just how well we're doing as a business. We wouldn't be without Trustpiolt now. It's so simple to collect reviews and share them. I'd recommend it to any business who are looking for a new sales avenue to explore. Positive reviews = more sales, certainly in our case anyway.

Pros

Trustpilot is a fantastic reviews platform, with honest, transparent reviews. It has been really important for our business to send out Trustpilot review invitations to gain valuable feedback from our customers. The positive reviews that we have gathered can then be used through simple integration on our website and we use their review templates to share some of our best reviews on social media. The reviews really have helped us gain more trust with both new and existing customers and it's a really strong selling point for us now.

Cons

We're really happy with Trustpilot, from the platform to their customer service team, they've been fantatstic.

BL
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BeBa L.

Graphic Design, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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A must have for expand your business reputation

Reviewed a year ago
Pros

Very easy to use and useful to understand how your business is going

Cons

The reviews can be faked and I would like trustpilot to have a better control on it

Vendor response

Hi BeBa, Thanks for taking the time to share your experience with us! It's great to know that you've found Trustpilot to be a must have to expand your business reputation. We work around the clock to combat fake reviews. Every review on Trustpilot is screened by our bespoke automated fraud detection software that identifies and removes fakes. It looks at multiple data points, such as IP addresses,...

MS
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Mauro S.

Wholesale, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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il portale piu affidabile per recensioni su siti internet

Reviewed a year ago

tutto molto buono, sia lato acquirente che lato venditore.

Pros

Penso che tutti noi conosciamo bene TRUSTPILOT, è sicuramente il sito a cui la maggior parte degli internauti si affidano per conoscere le esperienze dei precedenti clienti di tutti i siti internet ( sopratutto quelli semisconosciuti ).molto utili i filtri con i quali puoi lavorare per trovare le recensioni per le tue casistiche.lo utiliziamo anche noi incentivando gli acuirenti a lasciare recensioni tramite email post-acquisto, direi che riceviamo sempre un buon feedback, facile negoziazione in caso di feed negativo.

Cons

nulla in particolare, magari piu verifica verso account fake.

Showing original review in Italian. See translation

Vendor response

Hi Mauro, Thanks for sharing! We're so happy to hear that you've found our platform to be a reliable place for reviews. Thanks, The Trustpilot Team

JK
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Julie K.

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Simple, hassle-free UX with superior customer support

Reviewed 6 years ago

The benefits we get from Trustpilot are plentiful! Not only do the customer reviews help promote our brand, I also send out weekly emails to the respective Account Managers and CC their managers (who the review is ultimately about). It's an excellent tool for customers -- internal and external!

Pros

Our organization has used Trustpilot since 2014. It's been an exceptional tool to represent not only our company but our high standards as well. Trustpilot is a forward-thinking tool that can be used to increase traffic, conversions and social engagement. It's the perfect vehicle to represent and promote our organization by the reviews our customers give!

Cons

What I like least about the software is the administration portal. I feel the Trustpilot user interface/UXP could be improved with more intuitive navigation.

Vendor response

Hi Julie, Thanks for taking the time to leave us a review. It's great to hear you've been enjoying using Trustpilot to increase traffic, conversions and social engagement. We've let our team know of your comments regarding our user interface to try and improve in the future. We hope you'll continue powering your business forward with Trustpilot reviews.

FT
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Figo T.

Design, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Everything is good with Trustpilot

Reviewed 7 months ago

What an amazing experience I had with her. She allowed me to evaluate products, applications and platforms by reading reviews and comparisons with the ability to share my experience with ease. Thank you, keep it up.

Pros

What I love about Trustpilot is the possibility of getting a new vision of the products with ease

Cons

Maybe the external appearance of the platform

Vendor response

Hi Figo, Thanks for the review! We're so happy to hear that you're loving your Trustpilot experience. Thanks, The Trustpilot Team

DP
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David P.

Telecommunications, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Trustpilot gives me an indicator of my likely experience using a particular firm.

Reviewed 8 months ago

I found it tricky to use, because I have several email addresses, and trustpilot doesn't enable me to link them, thus downgrading my own reputation, which detracts from its value.

Pros

What I like most on trustpilot is it enables to make comparitive judgement on similar suppliers, by means of a dashboard style score.

Cons

As a consumer, there is little chance to modify or update reviews once they have been made, you can't add a reply, so if the supplier sends you a white widget by mistake, and you ordered a green widget, then supplier makes a false claim, saying we sent you a green widget, there is no continuance of thread.That example could allow occasional complaints to be glossed over, on the other hand, if the company responded and said we're sending a green widget today, and you then wished to edit, or reply and change overall opinion and rating you cannot, again as an end user.

Vendor response

Hi David, Thanks for the review. It's great to hear that you're liking using our platform to find trusted companies. We don't have a way to reply to a company response on a review just yet, but our team is looking into this for the future. In the meantime, you can always edit your review to reflect an up to date experience. Thanks, The Trustpilot Team

AR
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Verified reviewer

Internet, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Overall good. Webinars are relevant and helpful.

Reviewed 6 years ago
Pros

Easy to use . Good UX. Easy on the eyes. Marketing features are pretty amazing & easy to understand. Integration with Zendesk makes it easy.

Cons

Ironically, there several options but still Limited when needing to flag reviews. Not so much with the software, but the humans behind it -- decisions with flagged reviews of opinion-laden & accusatory reviews with no mention of customer experiences often get defended.

Vendor response

Hi there, Thanks for the feedback! We love hearing that you're finding Trustpilot to be easy to use and are enjoying a good user experience. We've passed along your feedback regarding flagging and our compliance team over to them so they can look into improving in the future. Please feel free to reach out with future questions or concerns.

ST
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Szabolcs T.

Computer Software, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Super helpful service if your are hunting for deals at online stores

Reviewed a year ago

A must have service to avoid dodgy online services and stores. The reviews are accurate and match my current experience with those services.

Pros

I like good electrical deals and from time to time new and unknown to me online stores appear with great deals. As I have not heard from them my first stop is Trustpilot to understand if those stores are legitimate or not. And so far I have to say the reviews I read on Trustpilot are matching my experience so so far I trust them.

Cons

I do not have any visibility into how Trustpilot tackles fraudulent reviews or just how they make sure what I read on their site is authentic. I mean so far my experience matches what I was reading in the reviews but that could be pure luck. It would be great if they would have some public data about how they moderate the user content.

Vendor response

Hi Szabolcs, Thanks for sharing your experience with us. It's nice to know that you're finding it helpful to use our platform for reviews! Thanks The Trustpilot Team

DD
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Devraj D.

Civil Engineering, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best platform to gather customer feedback for our business

Reviewed 2 years ago

It is easy to log in and review platforms that compare with other review tools in the market. It's easy to use and a better user experience helping our customers to leave reviews upon our request with less time and effort.

Pros

Review on Trustpilot easily ranks on the search result and provides us with good referral customers.

Cons

Very simple interface and review able to illustrate limited features and functionalities.

Vendor response

Hi Devraj, Thanks for your review. It's great to know that you've been enjoying your Trustpilot experience and that you've found our platform to be easy to use. We hope you continue enjoying using our platform and be sure to reach out if you run into any difficulties! Thanks, The Trustpilot Team

AR
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Verified reviewer

11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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A reliable service to collect strong real reviews from verified customers

Reviewed 6 years ago
Pros

The excellent thing about Trustpilot is that all the reviews come from real, verified customers: their security system is super strong and they immediately detect and flag fake reviews. That's an excellent point. Also, there is a nice feature allowing you to invite your customers to leave a review on Trustpilot once the order is completed. Finally, the moderation platform is pretty user-friendly.

Cons

Honestly, compared to other services like Verified Reviews or Google Trusted Store, I must say that Trustpilot seems really more serious and transparent, so I do not find major drawbacks. May they could add features allowing businesses to share excellent reviews more easily on their website, as marketing content.

Vendor response

Hi there, Thanks for taking the time to leave us a review. It's great to hear you're finding Trustpilot to be a reliable service to collect customer feedback. We'll be sure to pass along your comments regarding an easier way to share reviews to our team to look into improving in the future. Let's upgrade the world with reviews!

AA
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Ahsen Ali J.

Apparel & Fashion, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A review page where people can add theyir experiance on eshopers, ecommerce or shops

Reviewed 2 years ago

Good for E-shopers and their costumers when they need to buy some product they can use trustpilot to be sure if they will get good quality service or product :) Or viceversa

Pros

You can read reviews, and based on that you can get ur shop better for customers. Easy to access, easy to use and even asnwer. Very useful for serious business managers to make their shop or eshop better for customers or implant better things for customers so they can be happier in next buying term of goods.

Cons

Nothing, everything works fine, its easy to access, mostly people use this for a reason to add their shop experiance how happy they were for their shopping or services they used

IA
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Israel A.

Marketing and Advertising, self-employed

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Trustpilot es verdadero

Reviewed a year ago
Pros

Diferentemente a otras plataformas Truspilot es mas veraz, no se encuentran comentarios exagerados y te puedes confiar de lo que està escrito y es muy facil de usar!

Cons

Me gusto desde el inicio, no encuentro algo que no me guste.

Showing original review in Spanish. See translation

Vendor response

Hi Israel, Thanks for sharing! It's great to know that you've put your trust into Trustpilot! Thanks, The Trustpilot Team

JP
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John P.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Superior Quality Product

Reviewed 6 years ago

It keeps me in touch with public perception of our products and services.

Pros

I do like that Trustpilot actively keeps me in tune with my customers and the general public's feedback on our products and services.

Cons

For adverse complaints, the individuals who post them are not always identifiable. In a competitive business environment of constantly attempting to increase customer satisfaction this would be a good advantage to have.

Vendor response

Hi John, Thanks for the review. We love hearing that Trustpilot reviews are keeping you in tune with your customers. We do have the Find Reviewer tool to help businesses know more about those consumers leaving them reviews. If you have any questions on how to use this feature, please let us know. Let's upgrade the world with reviews!

GA
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Geoffroy A.

Computer Software, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Trustpilot est très puissant mais son utilisation nous a été imposée...

Reviewed a year ago

Gérer les avis et l'expérience client efficacement.

Pros

Le visuel, l'application est très agréable

Cons

Il a suffit qu'une personne poste un avis sur Trustpilot pour que nous ayons été obligés de l'utiliser. En effet, dans un premier temps, il a fallu revendiquer être la société concernée (ALTI TRADING), puis dans un second temps pour lutter contre les avis négatifs (injustifiés) nous avons dû lancer des campagnes de récolte de retour d'expérience. L'utilisation de Trustpilot a donc été contrainte même si par la suite, nous en avons fait un outil de communication efficace.

Showing original review in French. See translation

Vendor response

Hi Geoffroy, Thanks for sharing. We're happy to hear that you're liking using our platform and are finding it an effective service for managing reviews and feedback. Thanks, The Trustpilot Team

GD
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Giuliano D.

Arts and Crafts, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Trustpilot - per capire dove direzionarsi

Reviewed a year ago
Pros

La grande differenziazione delle recensioni, in modo tale da comprendere a pieno vantaggi e svantaggi di un'azienda

Cons

La possibilità di falsificare voti e recensioni

Showing original review in Italian. See translation

Vendor response

Hi Giuliano, Thanks for sharing your review with us! We're glad to hear that you're enjoying using our platform to read reviews and find companies you can trust. Trust is at the heart of what we do, which is why our team is constantly working to fight fake reviews and misuse. Whilst we consistently invest time and resource into our fake reviews detection, for us, it's an ongoing process. We're always making updates to our automated systems, researching fake review patterns and recently we launched a legal initiative to combat review selling at its source - review seller networks. We know our work in this area isn't a catch-all and there will always be work to be done, but you know what, we're up for the challenge! Thanks, The Trustpilot Team

SY
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Sodiq Y.

Writing and Editing, self-employed

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Best site for customer experience review

Reviewed 2 years ago

I use Trustpilot so much that I do not subscribe to a paid product unless I have checked it first on the platform. It has helped me save money and time. As a freelancer who has worked with several businesses of varying sizes across the globe, I have had to do my due diligence before embarking on writing on or working on a product. Unless I am sure a product has proven to satisfy its users, there is a high chance I would not go for it. And this is not without the help of Trustpilot.

Pros

One thing I like the most about Trustpilot is that it is the go-to platform for social proof. For instance, anytime I need accurate information about a particular product I often head over to the website. And each time I find it extremely easy to use and the reviews there are original and a true reflection of value of the reviewed products. Besides its ease of use and nice interface, it is free.

Cons

As much as I really like using Trustpilot and I've actually been using it for years, I think it gives room for negative reviews that could have been prompted out of contempt for the business or the business owner rather than through the use of the products. In other words, the platform should be refocused in a way that competitions would not see it as a means to attack each other. Though it is good that the platform is democratized but at least a little bit of control should be maintained as well.

LJ
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Lisa J.

Retail, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Trustpilot Review

Reviewed 6 years ago

The benefits of Trustpilot is it gives the customer's a voice on the experience they had with our company.

Pros

What I like most about the software is how user friendly it is and provides useful information to us as a business so that we as a company can address customer service reviews good or bad. Reporting is a useful tool as well. It lets us as management know of the trends and what could be approved upon company wide.

Cons

Honestly I can't think of anything that I don't like about the software.

Vendor response

Hi Lisa, Thanks for the review! It's so great to hear you're enjoying our user friendly dashboard. Please don't hesitate to contact us in the future with any questions or concerns! Let's upgrade the world with reviews!

JK
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Julie K.

Security and Investigations, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I <heart> Trustpilot!

Reviewed 6 years ago

Trustpilot is extremely simple to use - from managing customer reviews to analyzing the data. The support I receive from my Trustpilot Account Manager is always exemplary. My questions are answered quickly, and she keeps me up-to-date on the latest Trustpilot enhancements and review sharing innovations.

Pros

I really appreciate the platform's intuitive user experience. It's simple to navigate, and the support from our Customer Support Manager is outstanding.

Cons

I honestly don't have anything negative to say about this software application.

Vendor response

Hi Julie, Thanks for the feedback! It's nice to hear you're enjoying a seamless experience with our platform. We hope you'll continue enjoying collecting customer feedback and powering your business forward with Trustpilot reviews!

AY
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Anna Y.

Consumer Services, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Trustpilot Review

Reviewed 5 years ago
Pros

We've been using Trustpilot for the past year or so and it has been incredibly easy to provide our customers with a link for a review. The interface is simple and customers can be done with it quickly which is always a plus

Cons

Reviews can be left by non-verified customers which we cannot trace if the customer has used a nickname or fake details.

Vendor response

Hi Anna, Thanks for the feedback! It's so great to hear you're finding it easy to invite customers to leave a review on Trustpilot. We definitely want you to be able to know who's leaving you a review on Trustpilot, so we've added the Find Reviewer feature which lets businesses contact reviewers to ask for further or more specific information about who they are or their experiences. If you have any questions on how to use this, please don't hesitate to contact the team at support@trustpilot.com. We hope you'll continue to enjoy upgrading the world with Trustpilot reviews!

AR
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Verified reviewer

Real Estate, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good UX and interface, easy admin tools

Reviewed a year ago
Pros

Reputable review site that allows us to easily prompt customers for more information, when leaving reviewsOur responses are published in a prompt manner and in the format desired

Cons

Customers may often leave reviews without enough identifying information, and thereafter ignore TrustPilot reaching out on behalf of our company, for more informationUsers can also often publish reviews without a full/real name check

Vendor response

Hi, Thanks for taking the time to share your experience - good or bad, we love to hear feedback from all that use our platform. It's great to know that you're enjoying using our platform and finding it to have easy admin tools. We do a lot to combat fake reviews on our platform. Both businesses and consumers have the opportunity to flag a review if it contravenes our guidelines. Our Content Integrity Team checks each flagged review, and if they find that it breaks the rules, they take action. However, we will take your feedback around review validation into consideration for the future and be sure to let our teams know of your comments. Thanks, The Trustpilot Team

AR
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Alessandro R.

Marketing and Advertising, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Una garanzia prima di fare gli acquisti

Reviewed a year ago
Pros

Il titolo della mia recensione parla chiaro, prima di fare qualsiasi acquisto vado sempre a controllare le opinioni di trustpilot, se devi fare un acquisto vai sul sicuro e non rischi di essere truffato

Cons

Ogni tanto le aziende meno conosciute non risultano

Showing original review in Italian. See translation

Vendor response

Hi Alessandro, Thanks for sharing! We're happy to hear that you're liking using our platform to check reviews and find trusted companies. Thanks, The Trustpilot Team

bs
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benjamin s.

Arts and Crafts, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Trust Pilot has been an industry go-to & a no brainer when it comes to reviews

Reviewed a year ago

My journey with Trustpilot has been a mixed bag, honestly. While it's been valuable as a platform to gauge public sentiment about businesses, the possibility of encountering disingenuous reviews has been a bit of a letdown. It's a tool with great potential, but there's certainly room for improvement.

Pros

The fact that users have a platform to be able to voice their opinions in one seemless website is critical. Both consumers & businesses can benefit so much just from understanding the parties

Cons

The lack of stringent measures to filter out fake reviews on Trustpilot leaves a bit of a sour taste. It's high time they put some more robust systems in place to maintain authenticity. It's all about credibility, after all.

Vendor response

Hi Benjamin, Thanks for the review. We love hearing that you think our platform is a no brainer! While we do lots to combat fake reviews on our platform, we know there's always room for improvement. We'll be sure to pass along your feedback to our team to look into for the future. Thanks, The Trustpilot Team

Md
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Maria del Prado G.

Broadcast Media, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Reputación segura en internet

Reviewed 9 months ago
Pros

A veces no puedes evitar que hablen mal de tu empresa en internet, por simple competencia, boicot por cualquier razón u otra situación, sin embargo con Trustpilot al menos puedes restringir a quienes han comprado el producto, que solo ellos hablen del producto, mientras solucionas la parte negativa.

Cons

Es bastante simple y eso parece bueno, pero también tiene carencias, a la hora de gestionar comentarios o de puntuar más aspectos del producto o el servicio, falta mucho que añadir.

Showing original review in Spanish. See translation

Vendor response

Hi Maria, Thanks for the feedback. We're here for genuine experiences, so anyone that has had a genuine experience with your business can leave a review. We know there's always room for improvement, and will take your feedback around updating our product into consideration for the future. Thanks, The Trustpilot Team

MW
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Maile W.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great asset to my company's customer service process

Reviewed 6 years ago
Pros

The functionality of the software is very smooth and easy. We're able to filter and consume reviews quickly and with ease. The ability to send out emails directly through the platform is essential!

Cons

Sometimes our customers don't fill out all the fields properly because they aren't required, so problem-solving negative reviews can be difficult. I would like to see a few more ways to use the image generator in the future.

Vendor response

Hi Maile, Thanks for the feedback! It's great to hear you're enjoying your Trustpilot experience. We'll definitely be sure to pass along your feedback regarding problem-solving negative reviews and more ways to use the image generator to the team. Please don't hesitate to contact us in the future!