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Trustpilot

Customer review management platform for online businesses

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Trustpilot Reviews - Page 5

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861 reviews

Recommended

AR
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Anonymous Reviewer

Verified reviewer

Food & Beverages, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A great tool for collecting reviews

Reviewed 4 years ago

Trustpilot has offered us a great way to request, capture and publish reviews. This has allowed us to demonstrate to customers and prospects our level of service, as well as share reviews of our catering partners.

Pros

It is easy to use and capture customer reviews on a regular basis.

Cons

They are now offering attribute reviews and most don't apply to us. More options would be helpful.

Vendor response

Hi there, Thanks for the review! We're so happy to hear you think Trustpilot's a great tool for collecting reviews. We'll be sure to pass along your feedback regarding new features that don't apply to you to our team to improve upon. We hope you'll continue powering your business forward with Trustpilot reviews!

AR
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Anonymous Reviewer

Verified reviewer

Financial Services, 201-500 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Always go here first

Reviewed 4 years ago

As a consumer I love trust pilot, its a great first stop when looking for services such as broadband or utilities, and can be used to identify if a company offering amazing deals are real or scam sites. As a brand owner its a frustrating platform due to the cons mentioned above.

Pros

- Very large review base - Indicators for confirmed reviews (linked by the business to its customers) -Trusted by millions -Accurate reviews

Cons

- Possible for people to buy bots/reviews so its not a fullproof system - Reviews left by customers who could be confusing your brand are hard to remove but can be damaging - Easy for brands to review bomb competitors with negative reviews.

Vendor response

Hi there, Thanks for taking the time to leave us a review. It's great to hear you're finding our platform to be helpful. We do try to fight all misuse of our site - including fake reviews. If you're ever having trouble with reviews on your company page, please don't hesitate to contact us at compliance@trustpilot.com. But, we'll be sure to pass along your comments to the team to look into improving upon.

HD
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Harsharan Deep S.

Consumer Electronics, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Trustpilot Review

Reviewed 2 months ago

Overall, It is a fine platform which can help us in knowing more about a company or store by customer reviews.

Pros

I have been using this to check the reviews for the companies and stores before buying any product or working with them. That has been the main purpose of using this. Apart from that, I might use it for my business as well.

Cons

I believe they need to improve spam and scam review detection and prevention. There is a problem with fake reviews, affecting the integrity of the system and the company.

Vendor response

Hi Harsharan Deep, Thanks for taking the time to share your experience with us. It's great to know that you've been using our platform to check reviews before making any purchasing decision. Our team is constantly working to fight fake reviews and misuse. Whilst we consistently invest time and resource into our fake reviews detection, for us, it's an ongoing process. We're always making updates to our automated systems, researching fake review patterns and recently we launched a legal initiative to combat review selling at its source - review seller networks. We know our work in this area isn't a catch-all and there will always be work to be done, but we're up for the challenge! Thanks, The Trustpilot Team

AR
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Anonymous Reviewer

Verified reviewer

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Trustpilot is a great review platform

Reviewed 5 years ago
Pros

Trustpilot is an easy to use review platform designed to help businesses to increase reviews but also at the same time is a great outlet to receive customer feedback. As with any platform one needs to devote time and effort into maximizing results but once you put the time and effort into figuring out how a software can benefit your company, you will may be impressed at what it may end up achieving.

Cons

In case a customer leaves a bad review, it is generally hard to fix. But Trustpilot allows some sort of way to respond to the review. In many cases this is a hit or miss.

Vendor response

Hi there, Thanks for the feedback. We love hearing that you're finding Trustpilot to be a great review platform. We hope you'll continue to power your business forward with Trustpilot reviews!

FK
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Faisal K.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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TrustPilot adds credibility to our business!

Reviewed 5 years ago
Pros

The software is great, tools like review automation and integration with zapier make automating reviews simple. The new feature to highlight your reviews visually on social media is my favorite new feature and i try to use it as often as i can.

Cons

The interface needs work, sometimes it can be hard to find what you are looking for. Also reporting and analytics could be more robust, i would like to more data and customization there.

Vendor response

Hi Faisal, Thanks for the feedback! It's great to hear Trustpilot reviews are adding credibility to your business. That's what we like to see! We'll be sure to pass along your feedback regarding our interface and more reporting/analytics options to our team to look into. Please feel free to get in touch with any questions or concerns. Let's upgrade the world with reviews!

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Brock P.

Verified reviewer

Retail, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My Only Compliant is We Should Have Signed Up SOONER!

Reviewed 8 months ago

As I mentioned above, our only complaint is we didn't start working with them sooner.

Pros

We were slow to get on the Trustpilot bandwagon. I had a strong aversion to paying review sites for "tools" to help manage reviews. This was a mistake. We couldn't be more thrilled with our Trustpilot account (and their account team). They did a fantastic job helping us get integrated and really walked us through how we could tell our story online better with ratings and reviews. They also helped quickly identify customers who didn't have a great experience so we could fix the problem.

Cons

Nothing. Their software is very easy to integrate and their tools are very simple to use. We love it.

AF
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Althea F.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great experience, to see our customers reviews.

Reviewed 5 years ago
Pros

The layout of the platform is great, it is very organized. I like how i can check our company reviews based on how many stars the customer submitted.

Cons

I do not like that i have to explain why i want to hide a review, and some of the recent changes are not user friendly.

Vendor response

Hi Althea, Thanks for the review! We love hearing that you're enjoying collecting customer feedback with Trustpilot. We do ask for companies to submit a reason for reporting but that is to make sure businesses are reporting fairly and accurately. However, we will let our team know of your comments. Please don't hesitate to contact us in the future with any questions or concerns!

SS
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Samim S.

Retail, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TrustPilot is really trustworthy

Reviewed 4 years ago
Pros

We have our store listed on TrustPilot and I must say the platform is really good and do justice with their name with quality reviews. They have a strong mechanism to identify false reviews and remove those from the list. The interface of the website is really good and with their subscription plan merchants can send automatic review request emails once an order gets complete. So no need to send manual email each time. Also in google search result if somebody types our store name our trustpilot review page comes in first page with star ratings and it help us making trustworthy as well.

Cons

Only one thing that is the cost of the paid version. Its a bit on higher side.

Vendor response

Hi Samim, Thanks for the feedback! It's great to hear you're enjoying using our platform to collect customer feedback and power your business forward. We know what we do comes at a cost, but will let our team know of your comments. Let's upgrade the world with reviews!

MW
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Maribeth W.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Top notch service

Reviewed 5 years ago
Pros

The thing I like the most about trust pilot is the credibility they have established. All of my users trust them. The staff is really easy to work with and answers all questions quickly

Cons

Cost is a little high for most businesses. The product is great but most businesses can't afford it. There is nothing else to complain about. They are great.

Vendor response

Hi Maribeth, Thanks for the review! It's great to hear you and your customers have put your trust into Trustpilot. We'll be sure to pass along your feedback regarding pricing for our platform to the team. We hope you'll continue powering your business forward with Trustpilot reviews!

SD
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Sam D.

Retail, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent review platform

Reviewed 5 years ago
Pros

I went through a few review providers before finding Trustpilot a few years back. It was easy to implement and has been even easier to maintain. Training in our reps in how to use the admin panel and best practices in replying to reviews takes minutes, and adds a great element to the customer service we provide. I've also utilized a few of their on-site tools effectively.

Cons

Vendor response

Hi Sam, Thanks for the feedback! It's great to hear you're finding Trustpilot to be an excellent review platform. Please don't hesitate to contact us with any future questions or concerns. Let's upgrade the world with reviews!

AR
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Anonymous Reviewer

Verified reviewer

Civic & Social Organization, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Meilleur site d'évaluation, mais...

Reviewed 2 months ago
Pros

La grande majorité des évaluations sont fiables.

Cons

Depuis quelque temps, il y a de plus en plus de faux avis et d'avis peu fiables. Surtout au sujet des applications de cryptomonnaies.

Showing original review in French. See translation

Vendor response

Hi, Thanks for sharing your experience with us. Our team works extremely hard to combat fake reviews and safeguard our platform. Every review on Trustpilot is screened by our bespoke automated fraud detection software that identifies and removes fakes. It looks at multiple data points, such as IP addresses, user identifiers, device characteristics, location data and timestamps, to determine if it...

BF
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Baillo F.

Marketing and Advertising, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Trustpilot

Reviewed 8 months ago

From my experiences, I find that Trustpilot is a good software for analyzing customer or user reviews on sites that we want to text

Pros

Troshpilot is a good software to see user reviews on different sites. Personally, I use Trustpilot to be able to know customer reviews on sites that I don't trust. I recommend this software

Cons

The problem is that, sometimes we do not see the site whose customer reviews we want to know

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Alex C.

Verified reviewer

Hospital & Health Care, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Turning Happy Customers into Brand Avocates

Reviewed 5 years ago

I was able to gain reviews more easily from happy customers and keep them out in front of potential customers.

Pros

What I like most about Trustpilot is the ease of which a company can accumulate reviews, show other potential customers your overall ratings, and display those reviews all in one convenient place. The website widget is also a nice add on piece for businesses that don't want to have to constantly update their webpages with testimonials. The widget rotates reviews and displays current content, which helps keep the website from ever looking stale.

Cons

Compared to some other review software out there, there are only two things I don't like about the software. First, the displayed reviews on the website are one format. Other software I've worked with has a variety of layouts and can be modified to match the website's theme and layout. Secondly, having all of the reviews in one place is great (Trustpilot's website), however in an organic search, Google and Facebook reviews will help a business gain exposure and higher ranking (again, organically). That may change as Google's algorithms are constantly updated, but that could be a potential drawback (especially for people who don't know about or regularly use Trustpilot for reviews).

Vendor response

Hi Alex, Thanks for taking the time to leave us a review! We love hearing you're enjoying easily collecting and displaying reviews. We'll be sure to pass along your comments regarding review format to the team. As far as organic search, Google gathers its seller ratings from reputable sources that aggregate reviews, including Trustpilot. If you'd like to know more about this, please don't hesitate to contact your Customer Success Manager.

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Jessica L.

Consumer Goods, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Solid review platform

Reviewed 4 years ago

I have been working with Trustpilot for over 5 years and have recommended the software to many colleagues. It is very easy to use and I have always been able to reach support for any issues. The price isn't cheap but the benefits we see outweigh the cost. I will continue to use this software and continue to recommend it.

Pros

Extremely easy to use for the business and the consumer. Great support always provided.

Cons

Nothing. Haven't experienced something that I didn't like.

Vendor response

Hi Jessica, Thanks for the feedback! We're so happy to hear you're finding our platform to be easy to use. We hope you'll continue enjoying powering your business forward with Trustpilot reviews!

AR
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Anonymous Reviewer

Verified reviewer

Cosmetics, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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La mejor manera de gestionar las reseñas de tu web

Reviewed 3 months ago
Pros

Lo implementamos en uno de los proyectos del grupo y la experiencia fue muy buena. Hoy en día la reseñas en ocasiones tiene dudosa credibilidad y con esta aplicación nos dotaba de cara al cliente con. Ese plus de credibilidad con las reseñas de nuestra web, Muy recomendable.

Cons

Nada, cumple perfectamente con su objetivo..

Showing original review in Spanish. See translation

Vendor response

Hi, Thanks for leaving us a review! It's great to know that you're finding that Trustpilot adds credibility to your website and business. We hope you continue to enjoy using our platform! Thanks, The Trustpilot Team

MT
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Marcia T.

Civil Engineering, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Important opinion tool

Reviewed 3 years ago

Useful for forming opinions about products on the internet, whether physical or virtual. They guide you on relevant opinions on each website, in the same way that they allow me to qualify them. many useful and informative

Pros

Trustpilot is a widely used tool on the websites I use to shop or browse online. As a regular consumer of virtual products, I think it is super important to have an integrated platform for websites to listen to customers' opinions, I always make it a point to qualify and leave my opinion on everything I consume, since I always address the opinions of other consumers too, to know the quality of the product, website and the like.

Cons

I have never had any problems with the trustpilot commentator so far and I have always seen relevant comments on the qualifications of the products and sites I have used the tool with.

Vendor response

Hi Marcia, Thanks for taking the time to share your feedback! It's great to hear that you're enjoying using Trustpilot to read reviews, write reviews, and find companies. If you ever have any questions in the future, please don't hesitate to get in touch. Let's upgrade the world with reviews!

BS
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Bruno S.

Marketing and Advertising, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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L'importanza di Trustpilot nella gestione aziendale

Reviewed 9 days ago

Particolarmente positiva, soprattutto per quel che concerne il rapporto con la clientela. Trustpilot ha fornito importanti vantaggi circa il miglioramento della user experience

Pros

La possibilità di interfacciarsi con la clientela, mettendo a punto un piano di comunicazione esterna basato sul CRM, tale da migliorare l'impatto globale dell'azienda nel mercato di riferimento.

Cons

La selezione delle recensioni spesso non avviene in modo sistematico, in virtù di una mancanza di schema basico da cui partire per implementare le risorse aziendali

Showing original review in Italian. See translation

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Danielle T.

Verified reviewer

Broadcast Media, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Simple to use and reliable

Reviewed 4 years ago

Trustpilot also helped with reputation managment and Search engine prescence.

Pros

We love the ease of sending invitations to select existing customers. This helps us to provide verified reviews to new/ potential customers. Additionally, if spam reviews appear, they are easy to flag.

Cons

Can't think of any issues with the platform.

Vendor response

Hi Danielle, Thanks for the feedback! It's great to hear you're loving collecting customer feedback with Trustpilot reviews. Please don't hesitate to contact us with any future questions or concerns. We hope you'll continue powering your business forward with Trustpilot reviews!

AM
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April M.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great customer service

Reviewed 5 years ago
Pros

Very easy to use. Super easy to set up and easy to see reviews and ratings. Also easy for customers to leave reviews and navigate

Cons

Would like for the system to be able to integrate with Hubspot or when this will be in the works. This will make it much easier to use for all three of our platforms.

Vendor response

Hi April, Thanks for the review! It's great to hear you're finding Trustpilot to be easy to use and set up. We'll be sure to let our team know of your feedback regarding a Hubspot integration. Please don't hesitate to contact us in the future with any questions or concerns. Let's upgrade the world with reviews!

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Kristen K.

Verified reviewer

Consumer Goods, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Helps me get all my reviews together to help drive sales

Reviewed 4 years ago

My overall experience has shown me that you really do have to pay attention to what the customer says. Without them and their input you don't know if you're getting the right products in, if you are selling them the right way or how your customer service is. With trustpilot you actually get to hear what the people have to say and base the decisions for your business by learning what real people in real time are saying.

Pros

What I like about this software most is that it is so easy to navigate. Everything you need is just a button push away I can collect the reviews have been written and use those to help drive up my sales. I didn't grow up learning different softwares to use when running a business and this one made easy. They have enough traffic that you're bound to find a lot people you are viewing the reviews that you're going to see a difference in amount of people specifically stopping to read yours

Cons

What I like least about the software is I feel like sometimes the reviews that I'm looking at all pretty much say the same thing and that can be great in the hall but I want to hear a broader range of opinions so I wonder if once this reaches a certain number of people does the account start to get stale? I hit a lot of peaks in my sails but then I've had some huge valleys where seems like nothing is going on.

Vendor response

Hi Kristen, Thanks for the feedback! It's so great to hear you're enjoying easily collecting customer feedback on Trustpilot. We know we're not perfect and will definitely pass your suggestions regarding similar reviews over to our Development team to look into improving the review form. We hope you'll continue enjoying powering your business forward with Trustpilot reviews!

MB
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Max B.

Logistics and Supply Chain, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Most critical performance indicator software for our business

Reviewed a year ago

Overall, I think Trustpilot is a high value product for sharing and receiving feedback from the customers. Our customers know our business better than we do ourselfs, so why don't listen to them while you can? One disadvantage: sometimes a bad reviews doesn't get a follow up while it's needed.

Pros

Trustpilot is the best feedback tool for companies to improve their processess. At AMP Groep it is our most reliable performance indicator. If we receive a lot of bad comments and low stars, we know we are not doing well. The other way around it is the same. If we do well, we receive 5 stars and good comments.

Cons

There's no option to always get in contact with the customers. When a customer posts a bad review, the only thing we could do is ask the customer for it's reference number so that we can look into it. Sometimes the customers posts a bad review but than doesn't respond to our reaction on the post.

AR
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Anonymous Reviewer

Verified reviewer

Retail, 201-500 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Huge Price Spikes

Reviewed 4 years ago

Other than the price spikes, it's been fine.

Pros

It's pretty straightforward to use. There have been times when I needed to run a report but the site had crashed or wouldn't load reviews but for the most part it's been very smooth for what we do with it.

Cons

Last year we had a 12% increase in price. This year we had a 15% increase. We were informed this is so that we have access to additional features, but none of those features are usable with our current website setup so we're being charged to have access for something we don't want and can't use. We're re-evaluating whether to renew next year.

Vendor response

Hi there, Thanks for the review! It's great to hear you're enjoying a seamless Trustpilot experience. So sorry to hear about any site crashes or slow load time on our platform - we'll be sure to pass along that feedback to our Development team to look into improving. We know what we do comes at a cost, but will also relay your feedback regarding price over to the team.

NL
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Nancy L.

Marketing and Advertising, 201-500 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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I like Trustpilot!!!

Reviewed 4 years ago

Anyway, we really appreciate Trustpilot and their team. It helps our company to get more feedback from our customers and improve ourselves continuously.

Pros

Invitation is much convenient for us. And it is also easy to find reviewer's information so that we can confirm the review and have a chance to make things right. All staff of this company is very nice and helpful.

Cons

Maybe the function for organic reviewers who can leave a review should be improved. We also need to find their information to confirm the review. Even we set up the email or other information needed, they can still leave a review without any information and ignore our message from " Find reviewers".

Vendor response

Hi Nancy, Thanks for the review! It's nice to hear you're enjoying collecting and managing your feedback on Trustpilot. We know we're not perfect and will definitely pass along your feedback regarding organic reviews & find reviewer over to our development team. Let's upgrade the world with reviews!

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Ginger M.

Verified reviewer

Food & Beverages, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Trustpilot has been a great tool for us!

Reviewed 5 years ago

We have an easy way to request reviews and then to share with our entire customer base and to prospects.

Pros

It offers us an easy way to request reviews from our customers, to share them within our organization and with customers and prospects.

Cons

There are times when we haven't gotten the best communication from the support team. But that is not often at all.

Vendor response

Hi Ginger, Thanks for the feedback. It's great to hear Trustpilot's been a great tool for your company. We apologize for any trouble when trying to get in touch with our support team! We've let them know of your comments & hope to improve in the future.

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Buddika S.

Verified reviewer

Computer Software, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good guidance

Reviewed 3 years ago

Good one.May be it can be the best but need to improve more.I use it often and i would like to recommend it to anyone

Pros

Great product with trusted details for anyone. Before try any product you can get a check here for a good trusted review and a trusted score created by trustpilot. One of the good products in the industry to check any product's legitness.

Cons

Some details provided by users are not matching for their trust score.that is the only issue i see here. You can see bad trust score for a product but in user reviews it stays as a legit product. It should be corrected

Vendor response

Hi Buddika, Thanks for the feedback. We're glad to hear you're finding Trustpilot helpful when checking for reviews. Each time a consumer gives a company a review between 1 and 5 stars we recalculate the overall TrustScore. If you're ever seeing a glitch with this, please let us know at support@trustpilot.com so we can look into ASAP. We hope you'll continue enjoying your Trustpilot experience!