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Yext

Cloud-based digital presence platform

Table of Contents

Yext - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: December 2025

Yext overview

What is Yext?

Yext (NYSE: YEXT) is a digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Yext’s AI and machine learning technology powers the knowledge behind every customer engagement, automates workflows at scale, and delivers actionable cross-channel insights that enable data-driven decisions. From SEO and websites to social media and reputation management, Yext enables brands to turn their digital presence into a differentiator.

Key benefits of using Yext

The Yext Knowledge Graph allows organizations to collect and organize content from multiple sources with a next-generation content management system (CMS) built for AI. Once content is stored in the Knowledge Graph, it can be used by Yext products or delivered across any first or third-party digital touchpoint with consumer-grade APIs. Robust user roles and permissions give organizations the tools they need to manage content at scale while maintaining corporate compliance.

Yext Listings allows organizations to sync business information across the industry’s largest network of 200+ direct integration partners, which includes platforms like Google, Amazon Alexa, Apple Maps, Facebook, and many others. Organizations can update basic information, including NAP, as well as enriched content like food menus, staff bios, holiday hours, and more.

Yext Pages allows organizations to manage business information and content across first-party web properties with customizable landing pages that are optimized for SEO and conversion. Organizations can quickly deploy unique pages and efficiently operate at scale with an open JAMstack architecture that supports a wide variety of website use cases.

Yext Reviews allows organizations to monitor and respond to user feedback for products and services across first-party websites and Yext’s network of 200+ direct integration partners. Organizations can manage their reputation with sentiment analysis, templated review responses, automated review generation, and other advanced features.

Yext Reviews helps you to build a customer-centric reviews management program by monitoring and analyzing reviews across the Knowledge Network, engaging customers through response, and generating authentic reviews directly from your customers.

Yext Search allows organizations to add natural language search experiences to first-party websites, apps, workspaces, and more. Search uses machine learning, AI, and multiple algorithms to return direct, relevant results by referencing large quantities of both structured and unstructured content. Organizations can seamlessly deliver information to consumers with Google-like search experiences that drive measurable business outcomes.

Yext Analytics allows organizations to review user engagement data from the various first and third-party digital touchpoints powered by Yext’s Answers Platform. Organizations can leverage custom dashboards and reports to distill actionable insights from views, clicks, reviews, search queries, and more.

Starting price

199 /
per year

Alternatives

with better value for money

Pros & Cons

Client Support

Listing Management

Navigation

Customer Support

Ease of Use

Investment Value

Yext’s user interface

Ease of use rating:

4.2

(114)

Yext pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(13)

3-4(36)

5(65)

What do users say about Yext?

The support representative said, to "perform some functions" we had to go up to the URL and remove some text.

Select to learn more

Who uses Yext?

Based on 114 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Marketing and Advertising

Computer Software

Financial Services

Hospital & Health Care

Others

Use cases

SEO

Review Management

Reputation Management

Brand Management

Knowledge Management

Yext's key features

Most critical features, based on insights from Yext users:

Review monitoring

4.3

(4)

Keyword rank tracking

2.7

(3)

Knowledge base management

5.0

(2)

Competitive analysis

4.5

(2)

Response management

4.0

(3)

Content management

4.0

(3)

All Yext features

Features rating:

4.2

(114)

Keyword tracking

5.0

(1)

Keyword research tools

3.0

(1)

Dashboard

4.5

(2)

Digital asset management

3.0

(2)

Asset lifecycle management

3.0

(1)

Content publishing options

4.0

(1)

Third-Party integrations

2.0

(1)

Self service portal

4.5

(2)

Social media monitoring

2.5

(2)

Customizable templates

2.3

(3)

Change management

2.7

(3)

Negative feedback management

4.0

(2)

Review request

3.5

(4)

Real-Time analytics

(0)

Real-Time data

(0)

Real-Time monitoring

(0)

Real-Time notifications

(0)

Real-Time reporting

(0)

Real-Time updates

(0)

Referral tracking

(0)

Reminders

(0)

Reporting & statistics

(0)

Ratings/Reviews

(0)

Product search

(0)

Performance metrics

(0)

Performance management

(0)

Pageview Tracking

(0)

Multiple Site Management

(0)

Multiple data sources

(0)

Multi-Location

(0)

Multi-Language

(0)

Monitoring

(0)

Mobile keywords

(0)

Mobile access

(0)

Media monitoring

(0)

Mapping

(0)

Location tracking

(0)

Workflow management

3.0

(1)

Widgets

(0)

White label

(0)

Website management

(0)

Website integration

(0)

Website analytics

(0)

Web traffic reporting

(0)

Visual analytics

(0)

Version control

(0)

User management

(0)

User interaction tracking

(0)

Trade Area Analysis

(0)

Text editing

(0)

Template management

(0)

SSL security

(0)

Social sharing

(0)

Social promotion

(0)

Social media integration

4.0

(1)

Site Search Tracking

(0)

Single sign on

(0)

Sentiment analysis

(0)

Search/Filter

(0)

Scheduled/Automated reports

(0)

Role-Based permissions

(0)

ROI tracking

(0)

Review notification

3.3

(3)

Reputation management

2.0

(1)

Reporting/Analytics

2.5

(2)

Localization automation

(0)

Customizable Categories

(0)

Customizable branding

(0)

Customer journey mapping

(0)

Customer experience management

2.5

(2)

Conversion tracking

(0)

Conversion Rate Optimization

(0)

Content library

(0)

Commenting/Notes

(0)

Collaboration tools

(0)

Click tracking

(0)

Categorization/Grouping

(0)

Catalog management

(0)

Calendar management

(0)

Brand tracking

5.0

(1)

Brand guidelines

(0)

Benchmarking

(0)

Behavioral analytics

(0)

Automatic location detection

(0)

Artwork management

2.0

(1)

Approval process control

(0)

API

1.0

(1)

Alerts/Notifications

1.0

(1)

Alerts/Escalation

(0)

Ad hoc reporting

(0)

Activity tracking

(0)

Activity dashboard

5.0

(1)

Access controls/permissions

(0)

A/B testing

4.0

(1)

Landing pages/web forms

(0)

Image editing

(0)

Google analytics integration

(0)

Goal setting/tracking

(0)

Geotargeting

(0)

Geolocation

(0)

Geographic maps

(0)

Geocoding

(0)

Full text search

(0)

File management

(0)

Event scheduling

(0)

Event Promotions

(0)

Engagement tracking

(0)

Email reminders

(0)

Email alerts

(0)

Duplicate detection

(0)

Drag & drop

(0)

Document management

(0)

Distance calculation

(0)

Directions

(0)

Demographic Data

(0)

Database support

(0)

Data visualization

(0)

Data synchronization

(0)

Data mapping

(0)

Data import/export

(0)

Customizable reports

(0)

Customizable fields

(0)

Yext alternatives

Yext

4.2

(114)

Starting from

199

Per year

Free trial

Free version

Ease of Use

4.3

Features

4.2

Value for Money

3.8

Customer Support

4.0

Zoho Social

4.7

(3.3K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Asana

4.5

(13.5K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Hootsuite

4.4

(3.7K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Yext pricing

Value for money rating:

3.8

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Emerging

199

Per year

Essential

449

Per year

Complete

499

Per year

Premium

999

Per year

User opinions about Yext price and value

Value for money rating:

3.8

(114)

To see what individual users think of Yext's price and value, check out the review snippets below.

“I love that updates and changes are seamless with this software over multiple platforms. Also love the ability to track and monitor reviews all in one place.”

Katy D.

Digital Manager

“Support team has been excellent getting us started with the capabilities of the app. We have many happy clients thanks to the help of Yext.”

Verified reviewer

Anonymity request

Yext customer support

What do users say about Yext customer support?

Customer support rating:

3.8

We analyzed 25 verified user reviews to identify positive and negative aspects of Yext customer support.

A fair number of users highlight Yext's customer support as responsive, helpful, and quick to resolve issues.

A number of users report poor support experiences, citing lack of knowledge, slow responses, and communication issues.

Support options

Email/help desk

Phone support

Faqs/forum

Knowledge base

24/7 (live rep)

Training options

Live online

Webinars

Documentation

Videos

To see what individual users say about Yext's customer support, check out the review snippets below.

“The account managers are very helpful and Yext support always gets back to me quickly with issues and questions.”

Tracy M.

Senior Account Manager

“The Yext support team has been helpful in resolving the issues.”

Ben B.

Marketing Technology

“This was a deal breaker. And, if we're able to get admin access there was a very specific process to connect with Yext, including "emailing their support team" before it could happen.”

David P.

Professor

“It's expensive and for service based organizations they don't provide any support when verifying with Google.”

Hailey O.

Director of Account Services

Yext FAQs

Q. Who are the typical users of Yext?

Yext has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business

These products have better value for money

Q. What languages does Yext support?

Yext supports the following languages:
Chinese (Simplified), Chinese (Traditional), Czech, Dutch, English, Finnish, French, German, Hungarian, Italian, Japanese, Portuguese, Slovenian, Spanish, Turkish

Q. Does Yext offer an API?

Yes, Yext has an API available for use.

Q. What level of support does Yext offer?

Yext offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base, 24/7 (Live rep)