Donately Reviews - Pros & Cons, Ratings & more

Donorbox

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Qgiv

OneCause

Donately is an online, mobile-optimized fundraising platform designed for nonprofits, organizations & individuals who want to raise money for their chosen cause

Donately

Web-based

Pastor 

The user interface for the giver is easy to use and clean, and looks good on our website. We love that there's an option to make a recurring gift and that we can fairly easily change the interface.

Web designer

Most features we needed were included out of the box, and we were able to customize other functions with help from support to get exactly what we wanted. Customer support is just outstanding.

Donately has been a great resource to help our nonprofit designate specific projects for fundraising campaigns. It is easy to use and connects securely with the Stripe payment platform.

Great user interface for tracking donors and campaigns. Highly recommended for all non-profits like us.

Law Student

The low cost of this software is probably the most attractive piece of it all. It has a beautiful, simple layout for donors to utilize.

Donately has been great for our organization. It integrates with our website and allows for us to run our fundraising campaigns just as we want.

President/Founder

The thing i like most about the software is its customizability, and the ability to deploy the widgets onto third party websites.

Communications Director 

The customer service is very fast, helpful, and friendly.

Web Manager

Overall, donately lives on our website giving people an easy way to donate. They have an easy to use backend which allows you to create custom forms with unique giving options.

Director of The Roberts Center

As we raise money for our campaign, it has been incredibly easy to get fundraisers to sign up. Additionally, attracting donors has been simple, too.

Executive Director

I don't like the administrative aspects...they can be confusing.

Director of Parish Life

We were loosing donations due to our clients problems with Paypal's support of immoral policies. I didn't know what to do, I didn't know that other options existed.

Director of Development

It's great for small nonprofits with small budgets but also larger groups who don't want to pay through the nose for an online fundraising portal.

Executive director of sing and relax unleash the Hearts Academy

I'm hoping to grow with this software and this organization.

Customer support has always been rapid and on point. I would strongly recommend use of the Donately technology.

PTO president 

No email notifications when donations are made.

Overall have had  very strong experience. Wherever there has been a hiccup, it has turned out that the Donately technology was working fine, and it was a problem with a third party technology instead.

The monthly fees are high for our organization but the fee upon completion of a campaign is one of the lowest.

Classy

My overall experience was fantastic. It was cost-effective and it was user-friendly and, most important, donor friendly.

Donately - one of the best platforms for nonprofits on a budget!

Donately helped us to track donations and made it easier for people to donate to our cause

Run, Walk & Roll 2022

Donately allowed USARC to quickly stand up a peer to peer fundraising campaign when our old platform was retired.

Great product for NPO Peer to Peer fundraising use.

Like the product...not helpful in getting it online and functional.

Too new to know

We had to find an online solution when the pandemic canceled our in-person walk in 2020. Donately was a great solution and allowed us to facilitate our first virtual walk, which we hosted simultaneously around the country. 

Easy to use and manage.

Easy to use.  Security tracking of micro donations is a big plus.

Using Donately free version.  We will be upgrading soon for even more features.

We love having the professional form and donor experience on our website.

Easy and affordable!

Simple Donation Solution

Donately makes it easy for us to import our transactions into QuickBooks and manage payments received.

Donor Management

Overall, Donately has been a great tool for our tiny nonprofit that doesn't have enough donations yet to justify paying a monthly fee. The free version covers all the basics. It's not a full donor database, but it gets the job done.

Useful free option for receiving donations

Hi, Ingrid.

Thank you so much for your honest feedback of Donately! We're glad you've found our platform fits your needs and has helped your organization raise more money online. 

We'll take your suggestions for improvement into account as we continue to improve Donately for all users.

It's fine

Hi, Matthew.

Thank you for taking the time to leave us this review. We take pride in our product and are disappointed that we haven't met all your needs. I will be reaching out directly to see what we can do to improve your experience with Donately.

We use Donately for our donation form on our website and for fundraising campaigns. We have always found it the product very easy to use and functional, and the customer service fantastic. 

We recommend Donately 

Thank you for your kind words and honest feedback, Jenny! We're working hard to improve all aspects of the platform, and will take your suggestions into account.

It has been so easy, It save me time from trying to figure out complicated computer jargon.  That gives me more time to do what my non-profit was designed to do...Save Lifes!!! That makes me very happy

Effortless, absolutely the easiest part of our fundraising campaign

Just wish there was a pre-prepared package that allowed for immediate integration with the top 10 crs programs such as Donor Perfect.

Not bad, just wish it was integrated ...

The customer support has been fantastic, always offering a solution any setback I face. As an admin, the back end dashboard is easy to use and free of distraction. 

Top level platform!

Donately is an extremely user friendly platform and we are impressed with the UX  as well as the customer service provided when needed.

Great experience

I think your services you offer is very good for businesses especially non profits, and profit businesses I really enjoy the simple ways to utilize your service

Excellent Service

Over all great company they took us from a prehistoric out dated giving software to something social media friendly, ascetically pleasing and a platform our highly valued volunteers can actually use! Thanks Donately for changing our lives! 

P.S. Send me a Amazon gift card or two ;-)

Donately is RAD

We've been using Donate.ly for several years now.  The 2 major things I like about it are:
1. You pay per donation processing fees, which are reasonable.  There is no monthly fee.  This makes it possible for small NGOs to accept online donations without it costing us an arm and a leg up front.
2. You can easily embed the donation form into your own website.  This allows you to keep the brand of your organization and legitimizes your group because you don't send folks to PayPal or Network for Good or some other third party processor.

Other than that the service is ok.  I think they are updating some of their online donation tracking tools, automating some email responses, and such, but it isn't the most advanced in those features if that's what you're looking for.  For instance, there is no way to automate a message to donors if their donation doesn't go through and they need to update their credit card.  The donation email confirmation options are also pretty limited but we've managed to make the confirmation email look ok and work for our purposes.

We use Zapier to help us track donations into Google Spreadsheets.  We don't use the Fundraising pages really, but those are options and they do have peer to peer functionality.  

Ultimately, the service is perfect for us.  It accepts donations on our website and doesn't have a monthly fee.  And the customer service is amazing.  I've worked personally with them a few times and they are always so personable and helpful, available via chat right through their site.  Definitely recommend.

Perfect for small NGOs

It is great for our fundraising to take a team to England for a rugby tour. We are taking 46 players, coaches and parents to England for a rugby tour in July 2017. Donate.ly gives us a great option to collect payment via credit card and payment plans.

Chiefs RFC 

I have never had any problems or difficulties and feel like it's a great interface for my nonprofit. 

Excellent 

This has helped out ministry raise awareness to our cause and take online payments.  
Highly recommend for anyone looking for a payment database online. 

Great way to raise donline donations!

We tried many site to help us raise funds, but many were complicated and costly. This has been a seamless way to achieve the financial goals we have with minimal upkeep. 

Easy to use-seamless way to raise funds!

We were loosing donations due to our clients problems with Paypal's support of immoral policies. I didn't know what to do, I didn't know that other options existed. Then I found Donately, not only did my clients appreciate us not supporting bad business practices, but I found Donately to be 10x better and more functional than Paypal. It's easier to use, cleaner and crisper. I wish I would have known about them in the first place. I for one can say with 100% certainty, Donately is just better! 

Just Better.

Hello donate.ly! We have been so much happier with your service now that our congregants can manage their own giving. This is huge! One thing that's been difficult is figuring out the best way to export data from donate.ly, say, to a spread sheet. We've not been able to do this successfully and it makes life more difficult. 

Donate.ly at a small church

Hi Emily!

Thanks for your response. We're glad you're on Donately and we're happy to help solve any of the issues you're experiencing. You can export any donation or donor data from your Donately dashboard. See this article for more information (http://help.donately.com/all-things-donations/donation-data/exporting-data). Additionally, if you go to Settings -> Account Admins, you can sign up for emails when recurring donations fail.

I hope that helps!

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