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ServiceM8
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
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ServiceM8 - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
ServiceM8 overview
Based on 311 verified user reviews
What is ServiceM8?
By industry, ServiceM8 reviewers are most commonly professionals in construction (39%). The most frequent use case for ServiceM8 cited by reviewers is field service management (52% of reviewers).
What do users say about ServiceM8 pricing?
Most users consider ServiceM8’s pay-per-job pricing model highly cost-effective and appreciate the free monthly job allowance, extensive features, and predictable expenses. However, some reviewers find extra storage costs, credit card fees, and lack of Android support drawbacks.
Starting price
per month
Pros & Cons
Pricing
User Interface
Integrations
Customer Support
Invoicing and Quotes
ServiceM8’s user interface
ServiceM8 pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.4
Ease of use
4.5
Customer support
4.5
Reviews sentiment
What do users say about ServiceM8?
By industry, ServiceM8 reviewers are most commonly professionals in construction (39%). The most frequent use case for ServiceM8 cited by reviewers is field service management (52% of reviewers).
Select to learn more
Who uses ServiceM8?
Based on 311 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
ServiceM8's key features
Most critical features, based on insights from ServiceM8 users:
All ServiceM8 features
Features rating:
ServiceM8 alternatives
ServiceM8
Starting from
29
Per month
Jobber
Starting from
No pricing info
FieldPulse
Starting from
No pricing info
Connecteam
Starting from
No pricing info
ServiceM8 pricing
Pricing plans
Pricing details:
User opinions about ServiceM8 price and value
Value for money rating:
Of 56 reviews that provide robust commentary on ServiceM8's price and value, 86% mention it in a positive light.
Most users consider ServiceM8 to offer strong value for money, highlighting its pay-per-job pricing model as particularly cost-effective compared to competitors that charge per user or require expensive upfront investments. They indicate that this flexible structure allows businesses to only pay for what they use, making it especially attractive for small businesses, startups, and sole operators. Most reviewers appreciate that the first set of jobs each month is free, and they find the software’s feature set extensive for the price, with no need for costly hardware or software installations. They feel ServiceM8 enables business growth without forcing expensive upgrades and allows easy scaling as their needs change. Some users say they save significant administrative time and costs, and they value the transparent, predictable monthly expenses. However, some reviewers find the need to purchase additional storage or pay for certain features a drawback, and a few mention that credit card processing fees can be a concern, though they often attribute these to third-party providers. Some users report frustration with the lack of Android support, which they feel limits cost-effectiveness for teams not using Apple devices. A few reviewers feel that plan options may not fit every business perfectly.
, and
To see what individual users think of ServiceM8's cost and value, check out the review excerpts below.
ServiceM8 integrations (39)
Integrations rated by users
We looked at 311 user reviews to identify which products are mentioned as ServiceM8 integrations and how users feel about them.
Integration rating: 3.5 (4)
“Invoicing, but it's a problem if the invoice changes after it has been sent to Xero. ”
“Love this product. i use it to connect my serviceM8 to and push through my invoices.”
Anonymous R.
Admin Assistant
Integration rating: 4.7 (3)
“To be honest, the work management system was the most important aim. We selected the accounting system based around ServiceM8.”
Marcus I.
Engineer
Integration rating: 3.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
ServiceM8 customer support
What do users say about ServiceM8 customer support?
Customer support rating:
We analyzed 70 verified user reviews to identify positive and negative aspects of ServiceM8 customer support.
A significant portion of users highlight the support team's fast response times and quick resolution of issues.
Widely noted by reviewers, customer support is knowledgeable, friendly, and provides clear, helpful guidance.
A large number of users appreciate the easy access to support via chat, help desk, and in-app resources.
A limited number of users report slow, unhelpful, or generic responses and difficulty reaching support when needed.
Support options
Training options
To see what individual users say about ServiceM8's customer support, check out the review snippets below.
“click help and at the bottom of the help center screen there is a chat window that is always manned by a courteous and knowledgeable rep, ready to go, and they get you answers! ”
Paul A.
President
“Support from ServiceM8 has always been great, submit a service ticket and the response is very quick compared to others that i can't mention.”
Phil N.
“Latest update 7.0.1 is volatile, a few of our colleagues have experienced problems with it and have raised an urgent ticket but the customer support and feedback from them is very very poor.”
Brian N.
“Mind now, that before 11.0, none of these problems were in existence. But 5 months later they remain with no time line to remedy, and not even the smallest company acknowledgment of the problem.”
Ryan C.
Owner
ServiceM8 FAQs
ServiceM8 has the following typical customers:
Freelancers, Small Business
Q. What is ServiceM8 used for?
Job Management • Manage jobs from start to finish • Access all client & job details in the field • Ensure job quality & consistency with built-in checklists • Capture electronic signatures Communication • Connect your office, field staff & clients • Email & text clients directly from the app • Save time with email & text templates • Send On-the-Way text messages to clients • Automate booking confirmations, reminders & follow-ups to clients Scheduling • View your schedule & job info, anywhere • See a real-time map view of staff & job locations • Dispatch urgent jobs, instantly • Receive push notifications about schedule changes • Get ‘next-job’ reminders to help stay on schedule Quoting & Invoicing • Create professional PDF quotes & invoices on site • Email or text quotes & invoices to clients from the app • Clients can view quotes & pay invoices online Mobile & Online Payments • Take card payments on site, through the app • Send online invoices via email & SMS, supporting card payment Digital Forms & Assets • Complete digital reports, procedures & certificates on site, through the app • Create custom forms for your business & industry • Catalogue client assets & view their service history Job History • Access a full history of work done for every client • Attach notes, photos, videos, emails & messages to jobs • Automatic back-up & secure cloud storage Accounting Integrations • Connect to Xero, MYOB or QuickBooks Online • Sync invoices & payments from ServiceM8 • Streamline invoicing, payments & accounting CarPlay • See your schedule, call clients & navigate to jobs directly from your vehicle’s CarPlay screen Add-ons • Extend ServiceM8’s functionality with a range of add-ons Pricing • A range of monthly plans to suit your business & requirements • Plans bundle jobs, SMSs & add-ons into a single monthly price • No contracts, setup fees, or ‘per-user’ fees. • Unlimited users & storage • 14-day free trial — create an account at www.servicem8.com Support • Free, 24/7 email & chat support • Self-serve Help Centre with articles & videos • Global network of ServiceM8 Partners offering setup services
Q. What are the benefits of using ServiceM8?
A better system for trades & services
ServiceM8 solves age-old issues experienced by field service businesses, transforming how you communicate and manage scheduling, jobs, staff & customers. ServiceM8 instils great process and workflows to help you get work, get it done & get paid.
Customer service
Better scheduling, automated reminders, integrated Caller ID, and templates for emails, texts, quotes & invoices ensure professional client communication & better customer service.
Productivity & efficiency
With fast quotes, automated communication, smart scheduling, integrated navigation & easy job documentation, you can win more work, complete it faster, and earn repeat customers.
Cash flow
With the ability to invoice & collect payment on site through the ServiceM8 app, or online, and set automated payment reminders to customers, your business gets paid as soon as possible.
Visibility & control
All job statuses, scheduling changes, staff locations & updates sync across the business in real time. Work from anywhere and run the business from the palm of your hand.
Central administration & record keeping
A central, cloud-based record of all client details, job history, notes, photos, quotes, invoices, forms & client communication, in one paperless system.
Lifestyle & Customer Success
Better processes, automations and the ability for staff to finalise jobs on site means business owners don’t need to work into the night on paperwork & invoicing.
This means you can rediscover a love for your job and the reasons you started your business, and create the lifestyle you want.
If business growth is your version of success, ServiceM8 provides a platform to help you achieve this.
Q. What languages does ServiceM8 support?
ServiceM8 supports the following languages:
English
Q. Does ServiceM8 support mobile devices?
ServiceM8 supports the following devices:
Android, iPad, iPhone
Q. Does ServiceM8 offer an API?
Yes, ServiceM8 has an API available for use.
Q. What level of support does ServiceM8 offer?
ServiceM8 offers the following support options:
Knowledge Base, Chat, Email/Help Desk, 24/7 (Live rep), FAQs/Forum
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