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CallTools

All-in-one predictive dialer & inbound call center solution

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Table of Contents

Is this product right for your business?

Find out with a

CallTools - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

CallTools overview

What is CallTools?

CallTools is an all-in-one contact center solution for small businesses and enterprises worldwide. It features a powerful outbound predictive dialer, real-time analytics, and a built-in CRM tool for call management. The inbound solution includes call distribution management, real-time analytics, and call recording for improved agent effectiveness. Revolutionize your contact center with Calltools’ suite of features, including predictive dialing, call recording, and CRM integration with SMS capabilities. Optimize your campaigns and achieve unparalleled operational efficiency with CallTools.

Transform how you reach out to prospects and customers with CallTools’ powerful outbound power dialer and predictive dialing system. With it’s cutting-edge algorithm, you can connect with more leads in less time while also efficiently transferring live calls to agents and skipping irrelevant numbers. Plus, the live agent monitoring feature ensures you’re always on top of your team’s performance, and the built-in CRM tool streamlines your call management process with advanced call dispositions, opportunity tracking, and reminders. Say goodbye to missed opportunities and hello to increased sales revenue with CallTools.

With Calltool’s powerful inbound call center features, equip your service and sales agents with the knowledge they need to assist callers quickly and efficiently. Thanks to real-time analytics and call recording capabilities. With CallTools, managers can easily collect valuable training material to improve agent effectiveness and streamline call distribution. Stay ahead of the curve with detailed call logs, including caller ID, duration, time stamps, and audio recordings. Learn from call analytics and optimize your call center operations to deliver the best customer experience.

Key benefits of using CallTools

CallTools' outbound predictive dialer is capable of managing even the largest sales floors with unlimited dialing capacity and list sizes.

The inbound contact center solution efficiently routes calls to the most suitable agent, while supplying information about the caller.

CallTools provides users with in-depth reporting and analytics, with over 15 types of reports and visual representations of campaign data.

Recorded calls are stored securely in the cloud and can also be downloaded in WAV audio format, directly to the user's computer.

The platform's skill-based routing system seamlessly assigns agents to one or more campaigns at the same time.

Starting price

79.99 /
per month

view pricing plans

Pros & Cons

Responsiveness

Simplicity

Operations

Stability

Acclimation

CallTools’s user interface

Ease of use rating:

4.8

(153)

CallTools pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(1)

3-4(17)

5(135)

What do users say about CallTools?

Reviewers feel CallTools offers strong customer support, with many noting responsive assistance and helpful onboarding. They say the platform is easy to use, with a user-friendly interface and simple navigation, though some mention a learning curve and desire for better tutorials or training resources. They appreciate the robust call management and dialer features, which help teams make more calls efficiently and manage leads effectively. Pricing is often described as competitive and cost-effective for the features provided.

Some indicate occasional technical issues, such as call delays or connectivity problems, but report that support typically resolves these quickly. They mention that lead management and campaign setup are straightforward, but a few find aspects of CRM integration or lead organization confusing. They note the software suits both small businesses and larger call centers, though some would like more flexible licensing and improved training options.

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Who uses CallTools?

Based on 153 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Real Estate

Marketing and Advertising

Insurance

Financial Services

Others

Use cases

Auto Dialer

Call Center

Predictive Dialer

Inside Sales

Telemarketing

CallTools's key features

Most critical features, based on insights from CallTools users:

Call recording

4.9

(39)

Call monitoring

4.9

(29)

Call center management

4.9

(29)

Call logging

4.9

(21)

Caller id

5.0

(23)

Lead management

4.6

(32)

All CallTools features

Features rating:

4.8

(153)

Computer telephony integration

4.7

(6)

Integrations management

4.5

(2)

Predictive dialer

4.9

(18)

Campaign management

4.9

(7)

API

5.0

(2)

Progressive dialer

5.0

(6)

Reporting & statistics

5.0

(8)

Call scheduling

3.7

(3)

Real-Time reporting

5.0

(1)

Call routing

4.9

(11)

Call list management

4.7

(3)

Auto-Dialer

4.8

(22)

Call tracking

4.7

(14)

Automatic call distribution

4.9

(23)

Contact management

4.6

(11)

Callback scheduling

5.0

(1)

Reporting/Analytics

4.7

(9)

Third-Party integrations

5.0

(6)

Mobile access

(0)

Monitoring

(0)

Manual dialer

1.0

(1)

Live chat

(0)

Multi-Campaign

(0)

List management

1.0

(1)

Multi-Channel communication

5.0

(1)

Lead qualification

(0)

Lead distribution

1.0

(1)

Online voice transmission

5.0

(2)

Lead capture

5.0

(3)

Outbound call center

(0)

IVR

5.0

(5)

Performance management

5.0

(1)

Power dialer

(0)

Preview dialer

(0)

Queue management

(0)

Real-Time analytics

(0)

Real-Time data

(0)

Real-Time monitoring

5.0

(1)

Reminders

(0)

SIP trunking

(0)

SMS messaging

(0)

Unified communications

(0)

Voice mail

4.5

(2)

VoIP

(0)

VoIP connection

(0)

Call transfer

4.8

(4)

Call scripting

5.0

(1)

Call reporting

4.0

(1)

Call queues

(0)

Call disposition

5.0

(2)

Call conferencing

(0)

Calendar management

(0)

Blended call center

(0)

Automatic outbound dialer

(0)

Automated routing

(0)

Answering machine detection

(0)

Alerts/Notifications

(0)

Alerts/Escalation

(0)

Activity tracking

5.0

(1)

Activity dashboard

5.0

(7)

Access controls/permissions

(0)

Interaction tracking

1.0

(1)

Inbound call center

(0)

FTC compliance

1.0

(1)

FCC compliance

1.0

(1)

Email templates

(0)

Data management

(0)

Data import/export

(0)

Dashboard

1.0

(1)

Customizable reports

(0)

Customizable fields

(0)

Customer database

(0)

CRM

3.0

(2)

Contact database

(0)

Compliance management

(0)

Chat/Messaging

5.0

(2)

Call whispering

5.0

(1)

CallTools awards

Awarded in 6 categories in 2026

CallTools alternatives

CallTools

4.8

(153)

visit website

Starting from

79.99

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.8

Value for Money

4.9

Customer Support

4.8

Zendesk Suite

4.4

(4K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.2

Customer Support

4.3

Zoho Desk

4.5

(2.2K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

Freshdesk

4.5

(3.3K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.3

Value for Money

4.4

Customer Support

4.5

CallTools pricing

Value for money rating:

4.9

(153)

Starting from

79.99

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

User opinions about CallTools price and value

Value for money rating:

4.9

(153)

To see what individual users think of CallTools's price and value, check out the review snippets below.

“I loved how easy it was to integrate everything with our CRM. Sensitive content hidden] was also amazing as a POC.”

David P.

CEO

“Agents love it because it is so easy to use. The reliability of being available with very limited downtime is another huge factor that we liked about the software.”

Joseph G.

Partner

CallTools integrations (36)

Integrations rated by users

We looked at 153 user reviews to identify which products are mentioned as CallTools integrations and how users feel about them.

Zapier

Integration rating: 5.0 (2)

HighLevel

Integration rating: 5.0 (1)

Quickbase

Integration rating: 5.0 (1)

monday.com

Integration rating: 5.0 (1)

CallTools support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

24/7 (Live rep)

Phone Support

Email/Help Desk

Chat

Knowledge Base

FAQs/Forum

Training options

In Person

Documentation

Live Online

Webinars

Videos

CallTools FAQs

Q. What type of pricing plans does CallTools offer?

CallTools has the following pricing plans:
Starting from: $79.99/month
Pricing model: Subscription

Q. Who are the typical users of CallTools?

CallTools has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does CallTools support?

CallTools supports the following languages:
English

Q. Does CallTools offer an API?

Yes, CallTools has an API available for use.

Q. What other apps does CallTools integrate with?

CallTools integrates with the following applications:
HubSpot Marketing Hub, Adobe Commerce, Balto, Zoho CRM, Quickbase, Zapier, 3CLogic, Gmail, BirdDog Software, ClickFunnels, Pipedrive, NetSuite, LeadsPedia, HighLevel, Salesforce Sales Cloud, Avaya Experience Platform, SugarCRM, Slack, Invoca, Velocity, Velocify, monday.com, Keap, Podio, Google Maps, Salesforce Platform, HubSpot Sales Hub, HubSpot CRM, Google Sheets, HubSpot Service Hub, Shopify, Zendesk Suite

Q. What level of support does CallTools offer?

CallTools offers the following support options:
24/7 (Live rep), Phone Support, Email/Help Desk, Chat, Knowledge Base, FAQs/Forum