FreightPOP Reviews

It comes with all the features that you need to monitoring your shipment, because you can save a lot of time in the configuration, it is very easy, you can also have direct connection with the process, compare time and prices, track the shipments easily and analyze the information through graphics that the get you automatically, with this app you can save money and time easily, is the best for your business.

It can takes a little time to get used to FreightPOP because it has a lot of features to manage, so my recommendation is for you to set an specific aspect of the app to improve your business and later use others.

Carrier integration is simple. Rate Shopping works great. FreightPop support is amazing. Cloud based is a nice advantage. Parcel & LTL options.

Address entry is extremely clunky. Address validation should be automatic and display an icon on the main shipping screen for a quick glance, and it should also have an icon that differentiates the address between commercial and residential. A reset/clear button on the ship screen would be useful. Google address suggestions should be able to be turned off or have a USPS database via api. There are limited User/Roll permission settings, you can block a user from a carrier completely, but not specific services, i.e. Next Day Air AM.

Dean, thanks for the detailed feedback. We love hearing from our customers on ways we can improve the platform. I'll submit your feedback to the product team. Thanks again!

The ease at which we could onboard all of our transportation partners to a single platform

It does not have a Business Intelligence tool

A bill of lading was easy to produce and the rates were side by side with carriers

Certain carriers had issues that were never resolved

Thanks for the review William. We love to see feedback from you and other customers that helps us improve and make the FreightPOP platform better for everyone. The FP community is what drives our innovation of new features, modules, and integrations. Sorry to hear about your carrier issues. With 300+ carrier integrations, we have found some lacking in technical capabilities. Thank you, Kurt

Having all carriers integrated to one platform makes for easy decision making when shipping freight. Also allows for quick turnaround when setting up new carriers with their pool of already integrated companies

Communication on known issues with carriers could be improved

Ease of use! Helpful/ Quick support. Fits our needs for our business perfectly.

Not any cons. When a problem arises, FreightPOP is quick to address.

FreightPOP is crucial for companies that want to make the components of their supply basket visible to all team members. FreightPOP helps you prepare customs paperwork, including essential bills of lading and others. FreightPOP updates and alerts reach all team members quickly so that everyone can track orders; FreightPOP will also improve communication with suppliers and shippers, reducing supply chain disruptions.

Everything is working fine with FreightPOP; we need to organize a course for new members so that they can do the jobs well.

Background address validation, good scale integration and smooth progression to the next shipment —It accommodates our workflow of shipping many shipments in rapid succession. FreightPOP made it much easier and simpler to ship international shipments, it’s a real pleasure and it cuts down on the time and effort involved with international shipments.

None ------- the platform is just great.

Thank you for taking the time to share your experience with FreightPOP. We're thrilled to hear you are enjoying the product! Please let us know if we can help in any other areas. -Kurt

This software is very easy to use it is very good at collecting the data. Their customer service is too good and they always help you whenever you face any problem. It has many great features to keep track of your shipment.

It doesn't have any mobile application which is the only con about it. Due to this I have to take my laptop everywhere to get the data. Having an mobile application will make it easy.

Unlimited logins, cloud base, simplicity

Loading speed, after updates having to log out to see the new updates

the ease of use and how fast support responds and fixes issues

not always consistent with performance. Sometimes FedEx, or another shipper will be down.

Thanks for your review, Casey! We're so glad to hear you're enjoying your experience with FreightPOP. Unfortunately, carrier integrations require both parties to upkeep the technology behind it that makes it work properly, and if the carrier experiences technical issues, that will temporarily affect the integration. We value your feedback and look forward to bringing more awesome tech to your business via FreightPOP!

FreightPOP reduced our freight quoting workload from two entries (quote on a 3PL, and quote on our best direct carrier), to just one. One quote/ship platform with a shared history (of quotes and shipments), and which allowed us to add additional carrier and 3PL accounts into the bidding competition, with no additional per-quote overhead.

Every now and then there are a few quirks. Most often these are remedied by telling the user to log out of the portal, and log back in.

Hi John, thank you for your review! FreightPOP loves to hear from customers like you and we really value your feedback. Please let us know if there's anything we can do to help!

1. Easy to use. You only need to input all the information you have with your carriers, Freightpop will do the work. You can also access the data wherever you are, arrange the shipping in anywhere. It is so convenient. 2. Great to follow-up manage. You only need to go to one stop, FreightPop to gather all your report, tracking information, and data. It is all there. You don't need to go here and...

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Sometimes they have system upgrade and it will show some error message. But after we communicate the administrator, It got fixed right away!

Kai- thanks for your insightful review! We are glad and excited that you are finding so many benefits from FreightPOP! Hearing that you are saving 70% of your freight request time is so amazing, yet it is a consistent theme we are seeing among all our users. We are working on an even smoother flow of system upgrades that will ensure our users see no error messages, even if it is for a brief moment.

The speed at which FreightPOP can make changes to their software which helps us in the end.

To see the updates that will be implemented before the change is made to the production system would be great. Now, the change is implemented but it seems we are doing the testing.

Aaron, thanks for taking the time to share your experience. The entire FreightPOP team values your feedback. As you mention, the speed of innovation and updates is fast so we will continue investing more resources into platform support.

The thing I like the most about Freight Pop is all the features. Whether it's shipping out orders or tracking orders that have shipped, everything is very user friendly. It integrates well with our inventory software and makes it easy to customize what I'm shipping. It also has price quoting and works with shipping accounts you may already have. So we can see the market price on shipping as well as the discounts we might get from somewhere like UPS or FedEx.

The issues I have with Freight Pop are few, but they're still there. We had a few issues with labels printing correctly and addresses not saving correctly. The nice thing is that you have direct communication with their support team which everyone is very helpful and quick to respond to help fix any problems.

The number one most impressive thing has been the customer service, hands down. Whenever we run into a problem we are able to get a developer on the phone the same day to address the issue. Most bugs are addressed in 24 hours with some taking a day or two extra. We have never had to follow up on an issue. It is always resolved to completion.

The navigation of shipments using a side scrolling bar is a little cumbersome. Previously only being able to have one shipment per account was a problem but that has not been resolved.

Patrick, thanks for taking the time to leave your feedback! We value and take pride in our customer service and our customer's experience. Thanks for the note on the shipment navigation, I have submitted that to our development team to review as well!

Easy software to set up, literally in seconds, after you sign up to their portal. Once you have your account set up you can set up your carriers and customers and start shipping within minutes . If you have a technical question their service team is great and they go far and beyond to get your problem solved

No cons were added to this review

I need to ship fast - FreightPop allows for multiple quotes in one place making it easy to choose the most cost-efficient option for our business.

There is a learning curve for amenities other than pulling shipping quotes.

Thanks for your 5 star review! The entire team here at FreightPOP loves to hear from our customers and we look forward to working hard to bring more shipping solutions to your business!

We use both the API interface and the web interface. The support team is great when you have a question or problem.

N/A

Barry, thank you for the kind words. The CS team loves working with you. Great to have Merits in the FreightPOP community.

Excellent customer service that is quick to respond and assist if needed. Friendly team of software developers and implementation specialist. Simple roll out and easy to use from day one.

No cons were added to this review

Thanks Christian for the great review! Our goal is to always keep our users first with excellent customer service and experience.

Ease of use Ability to import my own carriers and rates Eliminates the need to use multiple systems to get the best rates and transit times

I would like it if an additional address line was added in the Ship To window when creating shipments.

you can see all LTL carriers rates at the same time, which makes quotes a breeze. info is easy to input and returns valued fields

inability to match with some of our ftl providers and help with our tracking of those providers

Drew, thank you for your review. We understand the importance of visibility for ALL of your carriers, not most of them. We'll be releasing enhanced tracking functionality during Q2 to track your FTL shipments better using various technologies, including GPS, ELD, and mobile tracking. Help is on the way! Contact me anytime with ideas or feedback. -Kurt (CEO) kurt@freightpop.com

Pretty seamless integration with Veracore. Easy to use and feature-rich. Processes both small parcel and LTL shipments.

Some room of improvement for LTL (direct carrier).

Very easy to use, customer support is very responsive and addresses problems quickly. The process is self explanatory, and allows anyone to ship something knowing they are getting the best rates.

There needs to be reporting features that accounting can use to accrue and estimate freight costs for the month or quarter.

There are a number of great things about FreightPOP regarding features, freight visibility, and reporting. However, the true value lies in their customer service. Issues are fixed promptly, questions are answered within minutes, and their customer service and development team goes above and beyond in ensuring that the system works with your business.

The relative newness of the software means there are intermittent issues that might arise. There are also more features in the works that will require patience.

Thomas, thank you for the great review and feedback. Our team loves having you on board as a customer. Let me know if I can help out in any areas. Kurt