FreightPOP Reviews

The software just works. They have fabulous tech support.

Wish they would have had an interface into Epicor Kinetics.

I have liked the customization that freightpop provided for our organization. I like how we can view all our carriers at once including parcel. I also have enojyed the propt tech support. We hope in the future to be able to use more broadly the tools that freightpop provides.

something that i have always disliked is the GUI for this software, although somewhat user friendly it has a lot of screens sometimes to reach what is needed.

Thank you for your review! We’re delighted to hear that you appreciate the customization FreightPOP offers and the ability to view all your carriers, including parcel, in one place. Our team is committed to providing prompt tech support, and it’s great to know that you’ve had positive experiences with our support team.

What I love about FreightPOP is it makes the complex simple. Members of our logistics department can do very difficult shipments, with the correct paperwork at a great transportation cost in a matter of moments. Shipments like that took me a very long time to learn and build up to, now my team members do that their 2nd week on the job, thanks to FreightPOP.

I love FreightPOP, I would change nothing about it.

Thank you so much for your glowing review! We’re thrilled to hear that FreightPOP has made such a positive impact on your logistics operations. Simplifying complex shipments and ensuring your team can handle them efficiently is exactly what we strive for. It's wonderful to know that your team can now manage challenging shipments with ease, even early in their training.

Customer service is very quick to help with any situation you come up with. The web page itself is easy to use.

It would be nice to seea face from the company every now and then.

Thanks for your review Corinna! We're so thrilled you've had a great experience with FreightPOP and are thrilled to be helping TransImpact with your shipping operations.

The ease of setup, the ability to quickly learn and how short of a time the team got used to the solution.

Like all software there are a few glitches that arise, but their customer support team was quirk to respond and resolve the issue.

Hi Steven - Thank you so much for your glowing review of FreightPOP! It's incredibly rewarding for our team to hear that you're enjoying the platform and finding it comprehensive and user-friendly. We're dedicated to ensuring a smooth experience for our users, and your positive feedback is a testament to our efforts. Should you have any suggestions or require support with any aspect of our service, please don't hesitate to reach out. Our team is always here to help!

There are so many features I like about FreightPop. The tracking option was the main reason I started looking for a TMS system. Our company typically ships 400 flat bed/truck load shipments a month, and with over 100 carriers, that becomes a daunting task to follow up with each individual load. In addition, the quoting feature is incredibly helpful, especially with our variety of LTL shipments. The last feature that we are just now becoming familiar with is the invoice auditing feature. This was also one of the critical areas our company was looking for assistance with, and it has already delivered on its part of the investment.

The hardest thing for me personally was trying to upload negotiated freight rates myself. We have a few carriers with contract rates, or with pallet pricing, and they missed the initial upload time frame. I received help uploading them, and I will probably continue to need that assistance. However, the support to do that is fantastic.

Hi Christine - Thank you for your positive feedback on FreightPOP! We're thrilled to hear how our platform has simplified your tracking processes. Our team is dedicated to providing a user-friendly experience, and it's great to know we're hitting the mark. If you have any suggestions or need further assistance, we're always here to help!

As a user, and using FreightPop every day for quoting, I can say it is very user-friendly and most importantly, it saves you a lot of time. We are able to complete multiple bookings at a time!

Nothing, everything work very well, there is nothing I dislike at this time!

Hi Daniel, We're delighted to read your positive review of FreightPOP. Our team works hard to provide a comprehensive and seamless experience, and it's wonderful to know that you're benefiting from these efforts. If you have any feedback or need assistance with any feature, our team is just a message away!

The ease of use, being able to rate shop different carriers, and cost tracking.

The only negative thing with FP is the software updates sometimes cause bugs in the system. Customer support is awesome and always works to resolve the bugs very quickly.

Hi Matt, Thank you for taking the time to review FreightPOP. It's fantastic to hear that our software has brought efficiency to your operations. We strive to continually enhance our platform, and feedback like yours inspires us to keep pushing the boundaries. Remember, our team is always ready to assist you with any new challenges!

FreightPOP has revolutionized our shipping and logistics management. It has not only saved us time and money but has also improved our overall customer satisfaction. If you're looking for a complete, user-friendly, and efficient freight management solution, I highly recommend FreightPOP.

the cost of subscription or licensing fees can be a significant expense.

Hi Paola, Your review highlighting the cost-effectiveness and time-saving qualities of FreightPOP is highly valued. We understand the importance of managing logistics costs, and it's rewarding to know that our solution is making a positive impact. Thank you for choosing FreightPOP, and we look forward to continuing to serve your logistics needs efficiently.

Freightpop is one of the few platform where you can do both freight and parcel shipments. No more going back and forth between platforms!

Can be a bit slow to load information but there are tricks to fix that. The team at frieghtpop has been helpful with this!

Thank you for your kind words in your review, Cheyenne! We greatly appreciate your support and are delighted to have you as our valued customer.

How easy it is to get started with. We have multiple locations and were able to roll out to all of them right away.

There are not anything i can think of as bad. They are constantly making imporvements.

We wanted to express our gratitude for your recent Capterra review. Your support means the world to us, Carey!

Having all carriers integrated to one platform makes for easy decision making when shipping freight. Also allows for quick turnaround when setting up new carriers with their pool of already integrated companies

Communication on known issues with carriers could be improved

Thank you for taking the time to share your thoughts on Capterra. Your feedback is greatly appreciated, Michael!

Ease of use! Helpful/ Quick support. Fits our needs for our business perfectly.

Not any cons. When a problem arises, FreightPOP is quick to address.

Your Capterra review made our day! Thanks for being a valued part of our community Jason!

The ease at which we could onboard all of our transportation partners to a single platform

It does not have a Business Intelligence tool

We're thrilled by your positive review! Your trust in us is truly appreciated, Aaron.

FreightPOP is crucial for companies that want to make the components of their supply basket visible to all team members. FreightPOP helps you prepare customs paperwork, including essential bills of lading and others. FreightPOP updates and alerts reach all team members quickly so that everyone can track orders; FreightPOP will also improve communication with suppliers and shippers, reducing supply chain disruptions.

Everything is working fine with FreightPOP; we need to organize a course for new members so that they can do the jobs well.

Your review brightened our day! We're thankful for your support, Ahmed,

the ease of use and how fast support responds and fixes issues

not always consistent with performance. Sometimes FedEx, or another shipper will be down.

Thanks for your review, Casey! We're so glad to hear you're enjoying your experience with FreightPOP. Unfortunately, carrier integrations require both parties to upkeep the technology behind it that makes it work properly, and if the carrier experiences technical issues, that will temporarily affect the integration. We value your feedback and look forward to bringing more awesome tech to your business via FreightPOP!

FreightPOP reduced our freight quoting workload from two entries (quote on a 3PL, and quote on our best direct carrier), to just one. One quote/ship platform with a shared history (of quotes and shipments), and which allowed us to add additional carrier and 3PL accounts into the bidding competition, with no additional per-quote overhead.

Every now and then there are a few quirks. Most often these are remedied by telling the user to log out of the portal, and log back in.

Hi John, thank you for your review! FreightPOP loves to hear from customers like you and we really value your feedback. Please let us know if there's anything we can do to help!

Carrier integration is simple. Rate Shopping works great. FreightPop support is amazing. Cloud based is a nice advantage. Parcel & LTL options.

Address entry is extremely clunky. Address validation should be automatic and display an icon on the main shipping screen for a quick glance, and it should also have an icon that differentiates the address between commercial and residential. A reset/clear button on the ship screen would be useful. Google address suggestions should be able to be turned off or have a USPS database via api. There are limited User/Roll permission settings, you can block a user from a carrier completely, but not specific services, i.e. Next Day Air AM.

Dean, thanks for the detailed feedback. We love hearing from our customers on ways we can improve the platform. I'll submit your feedback to the product team. Thanks again!

The speed at which FreightPOP can make changes to their software which helps us in the end.

To see the updates that will be implemented before the change is made to the production system would be great. Now, the change is implemented but it seems we are doing the testing.

Aaron, thanks for taking the time to share your experience. The entire FreightPOP team values your feedback. As you mention, the speed of innovation and updates is fast so we will continue investing more resources into platform support.

A bill of lading was easy to produce and the rates were side by side with carriers

Certain carriers had issues that were never resolved

Thanks for the review William. We love to see feedback from you and other customers that helps us improve and make the FreightPOP platform better for everyone. The FP community is what drives our innovation of new features, modules, and integrations. Sorry to hear about your carrier issues. With 300+ carrier integrations, we have found some lacking in technical capabilities. Thank you, Kurt

The thing I like the most about Freight Pop is all the features. Whether it's shipping out orders or tracking orders that have shipped, everything is very user friendly. It integrates well with our inventory software and makes it easy to customize what I'm shipping. It also has price quoting and works with shipping accounts you may already have. So we can see the market price on shipping as well as the discounts we might get from somewhere like UPS or FedEx.

The issues I have with Freight Pop are few, but they're still there. We had a few issues with labels printing correctly and addresses not saving correctly. The nice thing is that you have direct communication with their support team which everyone is very helpful and quick to respond to help fix any problems.

It comes with all the features that you need to monitoring your shipment, because you can save a lot of time in the configuration, it is very easy, you can also have direct connection with the process, compare time and prices, track the shipments easily and analyze the information through graphics that the get you automatically, with this app you can save money and time easily, is the best for your business.

It can takes a little time to get used to FreightPOP because it has a lot of features to manage, so my recommendation is for you to set an specific aspect of the app to improve your business and later use others.

1. Easy to use. You only need to input all the information you have with your carriers, Freightpop will do the work. You can also access the data wherever you are, arrange the shipping in anywhere. It is so convenient. 2. Great to follow-up manage. You only need to go to one stop, FreightPop to gather all your report, tracking information, and data. It is all there. You don't need to go here and...

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Sometimes they have system upgrade and it will show some error message. But after we communicate the administrator, It got fixed right away!

Kai- thanks for your insightful review! We are glad and excited that you are finding so many benefits from FreightPOP! Hearing that you are saving 70% of your freight request time is so amazing, yet it is a consistent theme we are seeing among all our users. We are working on an even smoother flow of system upgrades that will ensure our users see no error messages, even if it is for a brief moment.

Easy software to set up, literally in seconds, after you sign up to their portal. Once you have your account set up you can set up your carriers and customers and start shipping within minutes . If you have a technical question their service team is great and they go far and beyond to get your problem solved

No cons were added to this review

The number one most impressive thing has been the customer service, hands down. Whenever we run into a problem we are able to get a developer on the phone the same day to address the issue. Most bugs are addressed in 24 hours with some taking a day or two extra. We have never had to follow up on an issue. It is always resolved to completion.

The navigation of shipments using a side scrolling bar is a little cumbersome. Previously only being able to have one shipment per account was a problem but that has not been resolved.

Patrick, thanks for taking the time to leave your feedback! We value and take pride in our customer service and our customer's experience. Thanks for the note on the shipment navigation, I have submitted that to our development team to review as well!