MyHub Reviews

MyHub

Cloud Based Intranet Solution

4.76/5 (25 reviews)

Pros
  • We love the ability to constantly customize our pages. We want our employees to fully engage with our Intranet, and the constant changing of pages keeps them interested.Jane B.Read the full review
  • The customer support is truly outstanding and a gold standard in the industry.Phil R.Read the full review
  • Excellent product and services - customer support outstanding.Phil R.Read the full review
Cons
  • I was a little apprehensive about using this software as we have very limited experience.Roger D.Read the full review
  • Their customer service is exceptional - quick responses, updates on developments, quick fixes and even follow-up explanations to what caused the problem in the first place.Klara H.Read the full review
  • Nothing to date, you just need to bear in mind that you are editing content live, although you are able to roll back if you make a mistake.Rick. P.Read the full review
100%
recommended this to a friend or a colleague
Chelsy Pham

The Intranet site that is simple, with amazing customer service!!

Used daily for 2+ years
Reviewed 2018-11-12
Review Source: Capterra

I wanted a site for internal information, what I found was not only an internal site but I can integrate with Google, create forms, do mail list, have forums, and have the flexibility on users and groups, down to pages.

Pros
My HubIntranet is easy to use, for technical or non technical staff, the knowledge base is easy to use with step by step guides and videos. I have used them for several years now and the features keep growing.

Cons
It's not super fancy as far as templates, but for the delivery of information it is great!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Stacy Wemhoff

A great email newsletter replacement

Used daily for 6-12 months
Reviewed 2020-03-31
Review Source: Capterra

Previously, I was creating a weekly interactive email newsletter. This worked OK, with some downfalls — it was difficult to go back and find news. What edition was it in? Now, users can easily scroll through news or use the search feature. Another downside of a weekly newsletter, is there is a lag between news (new hire or updated policy, for example) and the newsletter. If something happens on Monday, it isn't in the newsletter until Friday. This solution helps with that. We also really like the directory feature. I was printing phone/photo directories. Those can get dated very quickly with personnel changes. I was looking for a solution for quite a while. Many options I found were quite expensive, especially for a smaller business. This had what I was looking for at a reasonable price.

Pros
My Hub was very easy to learn. I like that I can easily add news articles that can be read by co-workers as soon as they check in.

Cons
There are a few features I think would be great to include. A birthday calendar/work anniversary module would be great. We just use the regular calendar, but it takes some time to clear out times, end dates, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Affordable Intranet Adaptable for Many Uses

Used daily for less than 6 months
Reviewed 2018-09-27
Review Source: Capterra

We are using MyHub for a customer forum - it has the features and flexibility that we were looking for at a cost that is not outrageously expensive.

Pros
The customer service I received was great and they were helpful throughout the setting up process and helping me to learn more about what is doable on the site. The price is reasonable for what you can customize.

Cons
There are some limitations to what you can customize. It is a bit clunky and slow moving.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Marin Fulton

MyHub Review

Used daily for less than 6 months
Reviewed 2020-02-13
Review Source: Capterra

One of the people I have been in contact with kind of gave me unattainable expectations, but [SENSITIVE CONTENT HIDDEN] are absolute angels and provided me with amazing support.

Pros
I don't know anything about websites, but was still able to set up all I could until I handed things over to [SENSITIVE CONTENT HIDDEN] for the URL.

Cons
It's making me fill this section out but I have nothing to say.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Phil Rosen

MyHub functionality is excellent and Customer Support is beyond outstanding. I fully recommend it!!

Used daily for less than 6 months
Reviewed 2018-03-05
Review Source: Capterra

It enables us to disseminate and capture information that we need in a very effective and low-cost way.

Pros
MyHub software is relatively easy to use and is extremely flexible. It took less than a few weeks to develop a multi-page private portal, with a large amount of data, that meets our needs. The pre-built templates and the one-on-one virtual training, along with the support guides and videos, jump-started and enabled quick development without needing a technical background. Page creation, page management, security, and user management are excellent. The customer service is the best in the industry in responsiveness, addressing issues, and providing helpful solutions. MyHub aims to please and consistently goes above and beyond as a premier vendor! The cost of MyHub is unheard of in the industry.

Cons
The Document Exchange capabilities were the main reason for us to select MuHub. The Microsoft Explorer structure and associated security are excellent. In a page, it is possible to set up hyperlinks to files stored in the Document Exchange. The ability to set up a hyperlink to a folder in the Document Exchange does not currently exist and we hope that this major enhancement would be made available at some point in the future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Roger Davies

Great site and even better support!

Used daily for 6-12 months
Reviewed 2016-08-03
Review Source: Capterra

I was a little apprehensive about using this software as we have very limited experience. However it did everything and more that we were hoping for. In addition the support that we received was second to none. The cost was extremely reasonable and everything more than surpassed our expectation. We had a couple of one to one's over the phone to get some support to get us started. I soon picked it up and the results really have been impressive. We have had nothing but positive feedback about the site we built using the software. If a lawyer can get to grips with it then anyone can! I'd really like to find something negative to say to balance things out but I genuinely have nothing but praise for the software and the individuals we dealt with.

Pros
End product Ease of use - very intuitive First class support Very competitive pricing

Cons
Nothing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lee Adkins

Great Intranet product - easy to use, powerful in features!

Used daily for less than 6 months
Reviewed 2016-08-02
Review Source: Capterra

My experience with MyHub has been tremendous. From the start of my free trial to the incredible support after I signed on, the experience has been top notch. I even got a DM on twitter referencing my recent training session and trainer by name. This service is easy enough for the beginner, but powerful enough to really do some amazing things. I use it as a value add for my clients and a place where they can all easily access the appropriate information in a simple and visual way. I would highly recommend this to anyone looking for a hub for all their company's documents, files or even a place to interact and control user permissions.

Pros
It's very easy to use - I've already seen powerful updates - but very graphically based for the non-techy user. The ability to control permission for the users is also amazing. You can even control specific permission for widgets within a page if you needed to. Also, users can manage their own accounts to no more chasing lost passwords.

Cons
I haven't found any cons yet. There was a little learning curve, but their support took me through all of my questions with ease.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Chelsy Pham

Amazing customer service and support!

Used daily for 2+ years
Reviewed 2017-12-08
Review Source: Capterra

Pros
MyHub is easy to set up, you don't need to be an IT person to have a great intranet, the resources to support you through the process is great, not to mention their support staff.

Cons
The pages are built through modules, it would be nice to have choices of templates to add content to. But the pages are functional once you take the time to design it!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jane Bowling

Has Changed Our Business!

Used daily for 6-12 months
Reviewed 2019-04-08
Review Source: Capterra

Our Intranet has taken on a life and personality for our company. We actually named it and use it very creatively to manage processes, people, activities and notifications. MyHub support is super-responsive and friendly, even when we're sort of grumpy customers. Technology is hard. They make it easier.

Pros
We love the ability to constantly customize our pages. We want our employees to fully engage with our Intranet, and the constant changing of pages keeps them interested.

Cons
We had to learn how to create and manage an Intranet on our own. MyHub had an add-on that we could purchase to have them set us up, but we felt we'd still be active participants in that aspect.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Caroline Monks MSc

Exceptional customer service, excellent value

Used daily for 1-2 years
Reviewed 2019-01-22
Review Source: Capterra

I could not be happier, Reps have been incredibly helpful throughout my (long!) Journey to get from concept to go live. They provided great advice, recommendations and tips on how to get the best out of the solution.

Pros
Ease of use Amazing support Design team so helpful Feature rich platform Exceptional value for money

Cons
Very little to dislike, really intuitive platform

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Klara Hallen

Great customer service and a useful and easy-to-use product

Used daily for 6-12 months
Reviewed 2019-03-14
Review Source: Capterra

Almost half our workforce is on the road so we needed a place for them to easily access information when they're on the go, as well as a one-stop-shop for information and resources for the wider company - MyHub is an affordable and easy-to-use solution for this. Their customer service is exceptional - quick responses, updates on developments, quick fixes and even follow-up explanations to what caused the problem in the first place. If you develop an HRIS, let me know - we would be very interested!

Pros
With the grid drag-and-drop structure, it is easy to customise so someone like me who isn't a designer or software developer can build something useful and almost pretty! (That's a comment on my own skills rather than MyHub)

Cons
A few more options for modules would be great (although I cannot give you an example off the top of my head) and the constant reloading of the page after button clicks and exiting an edit can be a little frustrating but not enough to discourage use. Also would like to be able to change the background colour.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jim Miller

Easy to use Intranet helps us keep everyone informed and up to date.

Used daily for 1-2 years
Reviewed 2018-11-02
Review Source: Capterra

Overall we are very happy with this software. When I was hired, one of the things my employer wanted was a company Intranet. After looking at numerous options, we settled on MyHub and have been very happy since. This has allowed us to share the newest information company wide, all at a very affordable price.

Pros
Easy to use and setup. We were able to create several pages internally and roll out to 200 some people in a matter of days. Tremendous value compared to a number of other options I looked at. Support is very good as well.

Cons
Some of the page layouts seem a little difficult to work with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Really engaging platform

Used daily for 1-2 years
Reviewed 2018-12-29
Review Source: Capterra

Pros
Intranet can get very limited usage if not managed well. MyHub makes it easy to implement for organization engagement. It has most of the functions like the modern social media so employees like to use it. But at the same time, it functions well as a internal portal for sharing news.

Cons
if the software can be integrated with more project management functions or other project management softwares that could be better. It will be easy for workplace work software and workplace social software to be in a same place.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Paul Blocchi

A truly intuitive solution with simple, concise On- demand video and excellent human support

Used daily for 1-2 years
Reviewed 2017-09-30
Review Source: Capterra

This software has become a daily pillar in our operation. We count on the MyHub Intranet solution and their support team to keep a real-time pulse on inter-company data/knowledge sharing, as well as with vendor and client partners.

Pros
The software is very intuitive. The Video Help is brief and useful and the their team offers unbelievable support. I am writing this at 12:41am and just had a problem resolved by their team on a Saturday, their time. Did I mention, they helped us with a technical setup that should have been handled at our end!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brittany Ceres

easy, powerful, customizable -- exactly what we need!

Used daily for less than 6 months
Reviewed 2016-08-08
Review Source: Capterra

This has been the easiest product I've ever used! It's powerful and intuitive. And the service we've received has really been stellar -- The CEO responds to questions within the same day, across the world! We've been able to build 88 pages of internet content in about a month with little to no support. Very easy and the result is a beautiful, customized reflection of our company!

Pros
modular product! very clean and straight-forward. -- different usage models, very easy to customize and edit. -- lots of different types of modules, forms, images, videos, features, news, etc. -- Adaptable to any company -- our site looks like us! (vs looking like MyHub or another product) -- layout is very appealing -- looks good on the phone -- great service

Cons
Calendar and new modules are a little less flexible. We are waiting patiently for the org-chart layout.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rick. Penney

My Hub Intranet review

Used daily for less than 6 months
Reviewed 2018-08-08
Review Source: Capterra

We wanted to move away from an internal (on premise access only) Intranet managed with Dreamweaver, to a secure Internet based Intranet where our staff members can access the site from any Internet connection with a PC or mobile device. MyHub Intranet makes it very easy to achieve this with us still able to have the site protected by username and password. The site is very easy to administer, and their technical support team is one of the best that I have experienced.

Pros
Feature rich with ideas I hadn't even thought of. Very easy to administer. Delegation of key areas to other administrators Mobile optimised Advanced Form builder

Cons
Nothing to date, you just need to bear in mind that you are editing content live, although you are able to roll back if you make a mistake.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ed Agnew

Really great off-the-shelf tool; brilliant value for money

Used daily for less than 6 months
Reviewed 2019-02-28
Review Source: Capterra

Pros
Throughout, the myHub support team have been on-hand to patiently answer any questions I had while building my site. The platform itself is very intuitive and easy to use. It syncs perfectly with Google Suite (single sign-on etc), and whenever I encountered any hurdle, the myHub team always knew a way round it. Above all, this software is brilliant value for money. It is a flat fee, instead of the extortionate "per user, per month" rates that most of their competitors charge. I highly recommend myHub for a scalable knowledge mgmt solution.

Cons
No cons so far- my experience has been really positive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kevin Wright

Great software and great support.

Used weekly for 1-2 years
Reviewed 2019-04-17
Review Source: Capterra

I use the software to display information for a business user group. Let's me control pages, modules, users, and content (documents and files).

Pros
Very easy to use and setup. Many modules allows you to add pages and easily customize them by security role. Admin features let you see who logs in and other reporting.

Cons
Some pages work better in Chrome than IE, but not a huge issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anthony Tainatongo

Guam Memorial Hospitals Intranet Site

Used daily for less than 6 months
Reviewed 2019-03-31
Review Source: Capterra

Trying to incorporate an intranet to share and communicate internal only documents, news, calendar of events to name a few. My hub had exactly the right mix of functionality we needed and was looking for.

Pros
The ease of use and functionality that it had. I was just what we were looking for to add another layer of communications and collaboration with the Staff and Management of the Hospital.

Cons
Needed to include the ability to edit the login page and footer of the our intranet site.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Phil Rosen

Excellent product and services - customer support outstanding

Used occasionally for 6-12 months
Reviewed 2018-10-09
Review Source: Capterra

The customer support is truly outstanding and a gold standard in the industry!

Pros
The functionality and ease of use. A site can be developed quickly and maintained easily.

Cons
A very nice enhancement would be to be able to upload data at the folder level rather than just at the file level. Another nice enhancement would be the ability to see the font size and other details for the text that is on a page.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Clark Ryan

Great!

Used daily for less than 6 months
Reviewed 2019-02-25
Review Source: Capterra

Setup - simple! Easy of use - simple! Engagement - amazing! Support - fantastic!

Pros
Support is amazing and friendly. Product is simple to setup and great to use. Collaborative features. Great value for money as an out of the box solution.

Cons
Perhaps slightly slow, however faster than others.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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paul Underwood

Support Review

Used daily for less than 6 months
Reviewed 2019-04-12
Review Source: Capterra

Information sharing.

Pros
Excellent, Intuitive, easy to use, a great product

Cons
You cannot bulk upload a file structure to document store, this would be really helpful and time saving.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Alanna Honigman

Exactly What My Company Needed

Used weekly for less than 6 months
Reviewed 2016-08-02
Review Source: Capterra

Our marketing team needed a place to upload updates and files and share them with our distributors and fellow salesfolk. MyHub was a perfect solution. It even eliminated our need to build a dealer portal!

Pros
AMAZING value, great customer service (shoutout to Steve!!!), and easy to use

Cons
I wish there was more customization options for appearance/modules

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nicole Zaffiri-Boland

Rating only

Used daily for 6-12 months
Reviewed 2018-01-09
Review Source: GetApp

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Rohit Ranjan

Rating only

Reviewed 2018-10-22
Review Source: GetApp

Rating breakdown

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