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Groove

Cloud-based helpdesk solution for small businesses

Table of Contents

Groove - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Groove overview

What is Groove?

Groove is a cloud-based solution designed to help small businesses manage customer support without the complexity of enterprise-level tools. The intuitive shared inbox makes it easy for team members to organize, prioritize, and solve customer requests in a familiar email-like interface. Features like conversation assignments, collision detection, private internal notes, and mentions and notifications ensure seamless collaboration.

Groove offers live chat capabilities, allowing businesses to provide instant help on any page of their website or app. The round-robin assignment feature also distributes the workload evenly, while unattended message logic and email continuation ensure no chat is ever left hanging.

Key benefits of using Groove

- Assign tickets to colleagues, insert canned replies, add private notes and more.

- Every customer’s entire conversation history in one place.

- Folders keep your support emails neatly organized.

- Metrics to help your team benchmark, set goals and get better.

- More than a dozen apps to make Groove fit your needs.

Starting price

29per user /
per month

Alternatives

with better value for money

Groove’s user interface

Ease of use rating:

4.5

(87)

Groove pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(3)

3-4(28)

5(56)

What do users say about Groove?

I like the ability to tag emails to better sort them, and being able to have multiple inboxes in the same location

Select to learn more

Who uses Groove?

Based on 87 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Computer Software

Information Technology and Services

Consumer Services

Publishing

Others

Use cases

Customer Service

IT Ticketing Systems

Knowledge Management

Help Desk

Knowledge Base

Groove's key features

Most critical features, based on insights from Groove users:

Support ticket management

5.0

(14)

Interaction tracking

5.0

(5)

Contact management

4.5

(6)

Alerts/Escalation

4.7

(7)

Inbox management

5.0

(7)

Collaboration tools

5.0

(4)

All Groove features

Features rating:

4.2

(87)

Surveys & feedback

5.0

(4)

Alerts/Notifications

5.0

(4)

Support ticket tracking

5.0

(5)

Service level agreement (sla) management

5.0

(1)

Reporting/Analytics

5.0

(3)

Prioritization

5.0

(3)

Catalog management

5.0

(3)

Live chat

4.5

(2)

Knowledge management

5.0

(1)

Full text search

5.0

(3)

Email management

4.8

(5)

Customizable fields

4.0

(1)

Customer database

4.8

(5)

Customer engagement

4.5

(2)

Customer experience management

5.0

(1)

Customer history

4.6

(5)

Access controls/permissions

4.8

(8)

Text editing

5.0

(3)

Dashboard

4.5

(2)

Content management

4.8

(6)

Autoresponders

5.0

(2)

Knowledge base management

5.0

(8)

Call center management

4.7

(3)

Negative feedback management

(0)

Queue management

(0)

Real-Time chat

(0)

Reporting & statistics

(0)

Role-Based permissions

(0)

Rules-Based workflow

(0)

Search/Filter

(0)

Sentiment analysis

(0)

Automated routing

(0)

Social media integration

(0)

API

(0)

Tagging

(0)

Widgets

4.0

(1)

Workflow management

(0)

WYSIWYG editor

(0)

Customizable branding

(0)

CRM

(0)

Customizable reports

(0)

Customizable templates

(0)

Data import/export

(0)

Drag & drop

(0)

Event triggered actions

(0)

Feedback management

(0)

Configurable workflow

(0)

Communication management

(0)

Chat/Messaging

(0)

Macros/Templated responses

(0)

Mobile access

(0)

Multi-Channel communication

(0)

Multi-Channel data collection

(0)

Multi-Language

(0)

Performance metrics

(0)

Project management

(0)

Groove awards

Groove alternatives

Groove

4.5

(87)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.2

Value for Money

4.5

Customer Support

4.7

Salesforce Sales Cloud

4.4

(18.7K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Zendesk Suite

4.4

(4K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

LiveChat

4.6

(1.7K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Groove pricing

Value for money rating:

4.5

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Standard

/user

Per month

Features included:

2 Shared inboxes with email, live chat, and social channels
1 Knowledge base site
Email management & ticketing
Unlimited help widgets
Round robin auto assignments
Standard rule automations
Satisfaction ratings & feedback
Standard reporting
API & webhook access
40+ Native integrations

Plus

/user

Per month

Features included:

5 Shared inboxes with email, live chat, and social channels
2 Knowledge base sites with restricted access
10 Free lite users
Advanced rule automations
SLA management
Advanced reporting
AI summarize
AI sentiment & tagging
AI writing assist

Pro

/user

Per month

Features included:

25 Shared inboxes with email, live chat, and social channels
5 Knowledge base sites with restricted access
50 Free lite users
Tiered discounts
Data exports
Enterprise security
Advanced API access
Skill based auto assignment

User opinions about Groove price and value

Value for money rating:

4.5

(87)

To see what individual users think of Groove's price and value, check out the review snippets below.

“What I liked most about GrooveHQ is its seamless integration of artificial intelligence, which has drastically improved our response times and accuracy.”

Joseph K.

Director

“The overall experience with Groove was fantastic. It's a great product for the price and we were very pleased with the product from start to finish.”

Bryson S.

Systems Administrator