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Re:amaze

Support, engage, and convert customers on a single platform.

Table of Contents

Is this product right for your business?

Find out with a

Re:amaze - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: December 2025

Re:amaze overview

What is Re:amaze?

Re:amaze is a web based helpdesk platform to help businesses communicate with customers at scale. With multi-channel support for all of your conversational channels like chat, email, social media, and mobile. Re:amaze helps your entire team stay in sync with customers in a shared team inbox so no conversations go missing.

Features

Email, Facebook, Messenger, Twitter support - Live Chat with Chatbots - Push Notifications - Public Help Sites and FAQ - Multi-brand management - CRM - Team collaboration and staff notes - Customer satisfaction surveys - Roles and permissions - Tagging and customer attributes - Automated workflows - Customizable email templates - Automatic collision detection - Customizable notifications, tags, and filters - Response templates - Conversation permalinks - Autoresponders - Volume, response time, and staff reports - JavaScript integrations - API access - Mobile apps for iOS and Android

Key benefits of using Re:amaze

We believe awesome customer support is an extension of your ability to strike up meaningful conversations. Everything in Reamaze is designed to to reflect this simple concept.

Getting started with Reamaze takes minutes, not hours. We don’t dwell in meaningless features like ticket numbers or customer logins. Instead, we focus on designing a product that is intuitive and simple not only for you but also for your customers.

Reamaze will help you amaze your customers over and over again with just the right amount of tools you need. Nothing more. And nothing less.

Starting price

29per user /
per month

Alternatives

with better value for money

Re:amaze’s user interface

Ease of use rating:

4.8

(53)

Re:amaze pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

3-4(7)

5(46)

What do users say about Re:amaze?

The ability to contact customers and stay on top of issues.

Select to learn more

Who uses Re:amaze?

Based on 53 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Retail

Consumer Electronics

Health, Wellness and Fitness

Internet

Others

Use cases

- Not enough reviews

Re:amaze's key features

Most critical features, based on insights from Re:amaze users:

Alerts/Escalation

0.0

(0)

Knowledge base management

4.3

(4)

Email management

0.0

(0)

Document storage

0.0

(0)

Self service portal

5.0

(1)

Reporting/Analytics

0.0

(0)

All Re:amaze features

Features rating:

4.8

(53)

Interaction tracking

5.0

(1)

API

(0)

Mobile app

(0)

Monitoring

(0)

Multi-Channel communication

(0)

Offline form

(0)

Proactive chat

(0)

Real-Time analytics

(0)

Real-Time chat

(0)

Real-time consumer-facing chat

(0)

Real-Time monitoring

5.0

(1)

Real-Time notifications

(0)

Reporting & statistics

(0)

Screen sharing

(0)

Search/Filter

(0)

Social media integration

(0)

Support ticket management

5.0

(2)

Support ticket tracking

(0)

Tagging

(0)

Templates

(0)

Third-Party integrations

(0)

Transcripts/Chat history

(0)

Transfers/Routing

(0)

Web notifications

(0)

Workflow management

(0)

Automated routing

5.0

(1)

Autoresponders

5.0

(1)

Call center management

5.0

(1)

Canned responses

(0)

Catalog management

(0)

Chat/Messaging

(0)

Chatbot

(0)

Configurable workflow

(0)

Content management

(0)

CRM

(0)

Customer engagement

(0)

Customer support

(0)

Customizable branding

(0)

Customizable forms

(0)

Customizable templates

(0)

Dashboard

(0)

Email templates

(0)

Engagement tracking

(0)

Full text search

(0)

Geotargeting

(0)

Inbox management

(0)

Knowledge management

(0)

Live chat

(0)

Mobile access

(0)

Re:amaze alternatives

Re:amaze

4.8

(53)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.8

Value for Money

4.8

Customer Support

4.8

Salesforce Sales Cloud

4.4

(18.7K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Zendesk Suite

4.4

(4K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

LiveChat

4.6

(1.7K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Re:amaze pricing

Value for money rating:

4.8

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Basic

/user

Per month

Features included:

Basic Reporting
Chatbots
Cues (Proactive Messages)
Customer Intents
Live Chat
Public/Internal FAQ
Response Templates
Social Media Channels
Unlimited Email Inboxes
Website Integration
Workflow Automation (Macros)

Pro

/user

Per month

Features included:

Advanced Reporting
Custom Hosted Domain
Customizable Email Appearance
Live Chat
Live View of Site Visitors
Manage Multiple Brands in One Account
Public/Internal FAQ
SMS and Voice Channels
Social Media Channels
Status Page
Unlimited Email Inboxes

Plus

/user

Per month

Features included:

Customizable Staff Roles
Departments (Staff Groups)
Live Chat
Live View of Site Visitors
Manage Multiple Brands in One Account
Peek (Live Screensharing)
Public/Internal FAQ
Social Media Channels
Staff Performance Reporting
Staff Shifts and Vacation Days
Unlimited Email Inboxes

User opinions about Re:amaze price and value

Value for money rating:

4.8

(53)

To see what individual users think of Re:amaze's price and value, check out the review snippets below.

“We have significantly improved on our support time to resolution for our customers. Our staff has loved every minute with it.”

Ryan E.

VP Operations

“In less than 6 months it has become a huge component to being able to service customers better. Super simple, great integrations and great customer support from the Reamaze team.”