Square Appointments Features

I love that it enables my clients to easily make appointments online and sends them automated reminders, that I don't have to be involved in sending.

If you encounter a problem it can be very difficult to find the contact number for customer service through the square site.

The ease in which you are able to set up the system was delightful,non invasive and efficient. I also like the fact someone can select from a menu to better customize their engagement with the process. ANd the mobile app is nearly identical to the desktop version which makes travel mode more efficient.

My initial set up was separate from my Square account however it is now an integral component. The new integration removed the need to work

-have customers pre-pay for appointments -manage multiple types of appointment and multiple employees -fine tune cancellation periods -charge cancellation fees -useful analytics

-While there is a client list, which is great, it does not connect back to the charges or appointments made by that client, so it's very difficult to backtrack and figure out how a client has interacted with your company. For instance, a client calls and gives you their name and would like to cancel an appointment for a refund. The easy thing would be to find their name in the client list and see their appointment and charge, click over and cancel and refund. Right now, you'd have to click through and find their appointment by looking week-by-week. It gets even harder if someone has canceled the appointment. Then there's no way to find the payment they made, e.g. to verify that they've been refunded.

Easy to use and free! It doesn’t get much better than that.

I eventually changed to allow access to SOAP notes and intake forms specific to my needs but I loved Square Appointments functionality while using it.

User friendly, easy to edit, easy to customize in general appointments. Individual appointments are easy to customize but a little more time needed.

The app glitches when it comes to the required cc on file. Even if that option is selected in settings, some clients somehow still bypass it. This is a big deal when they are new clients and end up being a no show.

Super simple to set up and it's tied into my point-of-sale app. Also includes a booking webpage that is customizable, as well as a booking button customizer. There is even marketing options and customer loyalty programs built into the Square platform as well. It's an all-in-one delight of an app!

Set up can be a bit time-consuming, but what do you expect from such a robust, all-inclusive platform? It goes well beyond the scope of "just a pos" or "only a scheduling app".

What I like most about this software is the calendar view when appointments are scheduled. It is very easy to navigate through the mobile site when looking at your schedule. The calendar is sharp and I like how there are different tabs at the top to navigate through clients, the clients who have booked online, as well as the basic overview of booking details. There is a notes section in each clients account so you can put notes about the client or formulas/things to notate on their account.

What I did not like while testing out this booking software is that it is too basic. The schedule is pretty much all one color and I like to see a breakdown in a detailed report for each client. I want to see a chart with the information of all the clients listed. It gets confusing when you are trying to view all these tools through the Square Appointments app. I also had a few issues with customer service where it took them longer than expected to get back to me.

Square Appointments is a thorough appointment scheduling program that provides a number of features to aid businesses in streamlining their appointment-making procedures. Businesses may easily manage employee schedules, set up their scheduling preferences, and provide online booking to their customers with its user-friendly interface. Additionally, this software allows for a great deal of customization, including the ability to program automatic appointment confirmations and reminders via email or text message.

One downside of Square Appointments is that it can be relatively expensive, particularly for small businesses or independent professionals. Additionally, some users have reported issues with the software's mobile app, including slow loading times and glitches.

I can tell you that Square Appointments is a user-friendly platform that allows businesses to manage their appointments and bookings efficiently. It offers features such as online scheduling, automated reminders, and customer management, making it easy for businesses to streamline their operations and improve their customer experience. Its mobile app also provides convenience and flexibility for businesses on-the-go.

The limitations of Square Appointments were a major source of frustration for me. One of the most significant issues was the inability to collect credit card information via text to secure bookings, which created extra work for both me and my customers. Additionally, the "create appointment" option was not always available, which caused inconsistencies in the booking process. The double consent requirement...

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It works seamlessly, and allows me to give my clients a Covid message, and a link to my client/practitioner agreement before they even book their session. I love that it integrates Square software and my Google Calendar, so there is no duplication of effort. Though I do not use the feature, it's brilliant that it will allow me to accept payment through Square at the time clients book an appointment.

Some of the backend features could use some tweaking. Given how many of us work from home, there should be an option for a client to choose a remote session, not just their home or my office. I always have to contact clients to find out if they want to meet at my office or work via Zoom. That choice should be one that clients can make clearly at the time of booking their session.

Square is one of the first POS systems that I used so I’m very familiar with it. It integrates easily with many different applications and has a fair amount of necessary features.

I pay a lot of money to use square for appointments square for payroll square for POS square for marketing etc. etc. I hate that every part of Square has a different app I wish I could all just be in one and I hate how they charge for every little thing, boy they make a ton of money off me and their customer service is horrible

We like that our clients recognize the product, and are less skeptical to use it. We like the POS integration. We like the customization of our receipts and the reminders to book again.We like the organization of our customers.

We wish there were more options to show the different stages of an appointment (appt offered, scheduled, confirmed, canceled, completed). We wish there were rout optimizations. We wish you worked better for mobile business. And AI that keeps road/weather conditions as well as distance between clients in mind would be a fantastic start.

Square Appointments is great because it alleviates one less account you need. It handles merchant processing, product inventory, client records, appointment deposits and more.

I don't like the look/functionality of the embedded scheduling widget. It doesn't blend well with most websites and is very noticeably a square application. (Which I suppose is great/strong branding on their part)

I love how seamlessly I can schedule things , invoice, collect client information, and even see reports of your sales all on one easy to use app

I believe the processing fees are average, I wish it could be more competitive.

Square appointments is extremely user friendly for my employees and for my customers. Email and text reminders reduce missed appointments.

It would be nice to have a feature that would allow you to schedule recurring appointments on certain days of the month (ex: 1st and 3rd Fridays).

It has a dedicated iPad app.

Customer has to fill out his name, email, phone and credit card every single time appointment is booked. That's annoying and enough to steer even the most loyal customers away.

The mobile app was great for checking my appointments for the day and booking clients in no time. I loved the automatic reminders; this was a huge time saver for me. So easy to use, worth the money!

Square Appointments was free for some time but then they started charging--I feel like they got me hooked on it and then I had to pay monthly. But, still worth it for all the time it saved me and with how easy it is to use.

I love the calendar syncing and ease of booking and calendar management features but it's a toss up with the customer database. We couldn't function without any one of these features

I didn't like that I had to pay up to a new tier and the only added feature I needed was the ability to point my domain name to my square booking site.

NOTHING is good about this program, at the time we were excited to have square appointments since we had the POS. But it has crashed, lost valuable information and jeopardized our security by letting unauthorized users log into our business account.

The system has constantly crashed, for over a month now we have lost client information, appointments and our calendars were wiped out due to an upgrade. There are only "managers" that only take feed back, refuse to transfer you to an engineer and lose notes on the issues. They also have breached the security of our stylists and our business by interlinking their appointments application to our Point of sale. NO ONE should be able to have access to the business account. These stylists are independent contractors!

It was free to Square users and synced to Google calendar.

It is no longer free to square users and is NOT good for a mobile service business if you need to book longer arrival times. You can only book exact times which is almost impossible to keep when each job is different.

This was very user friendly software. Easy to use.

It wasn’t great for a busy spa. Cashing out multiple services done with several service providers on one transaction wasn’t available. Reporting wasn’t strong enough either, keeping track of GCs was okay but not great.

Square Appointments is a convenient scheduling and booking solution for businesses. Its user-friendly interface makes it easy for clients to book appointments and for businesses to manage their schedule and client information. It also offers automated appointment reminders, online payments and it integrates with other Square services for a more complete business management solution.

I am yet to discover any cons with this tool.

I like that the software automatically sends text and email reminders -- my customers really appreciate that.

For the mobile app, it would be great to be able to pull up pending appointments in a list format. Also, it would be very helpful to be able to overwrite calendar entry data in google calendar instead of using the square app.

Easy to access ..my clients love it..love instant deposit

Nothing much ..maybe the fee ..also would be nice if my clients don't have to put all their information in every time they schedule an appointment